• Drive system design, project execution, and process mapping to identify automation opportunities and deploy AI-enabled tools that align with global best practices. • Act as liaison to the HR AI Lead, translating high-level AI ambitions into functional People Ops prototypes. While the AI Lead drives the 'how' of technology adoption, you define the 'what' by ensuring AI applications are grounded in HR compliance and lifecycle integrity. • Serve as the primary expert for Tier 2 and Tier 3 exception cases, applying regulatory and employment law knowledge to provide compliant, nuanced resolutions for a global workforce. • Own the end-to-end lifecycle and compliance for the flexible workforce, partnering with Legal to mitigate co-employment risks. • Lead comprehensive HRIS audits, utilizing HR knowledge to remediate gaps and design robust governance controls. • Design and maintain SOPs and runbooks that translate complex procedural scenarios into scalable content for the broader team. • Drive the transition to an HR Shared Services model by bridging the gap between technical infrastructure and professional HR service delivery. • Deliver accurate and empathetic support to managers and employees on complex scenarios, ensuring a high-quality customer experience that directly contributes to a positive and engaged workforce. • Collaborate with the HR AI Lead to establish baseline performance metrics, utilizing data-driven insights to measure the cost savings and efficiency gains realized through AI enhanced workflows.

• Design and execute an enterprise people strategy aligned to MedZed’s growth objectives and value-based care model • Partner with the CEO and ELT to translate business strategy into workforce capabilities and organizational design • Ensure people strategy supports both short-term execution and long-term sustainability • Serve as executive owner of culture, values, and employee experience • Establish and maintain a measurable culture framework with eNPS as a core enterprise KPI • Use eNPS and engagement data to identify risks, leadership gaps, and trends • Partner with leaders to convert insights into action • Own enterprise learning and development strategy across leadership, management, and functional capability building • Aligning L&D programs to MedZed’s business priorities, workforce needs, and performance expectations • Lead enterprise workforce planning across field and corporate teams • Coach executives and senior leaders on people leadership and accountability • Own people’s analytics strategy and oversee HRIS systems, data integrity, and reporting

• Lead the design and execution of transformation initiatives • Own significant workstreams within a broader transformation roadmap • Diagnose structural inefficiencies and redesign processes • Implement scalable, AI-enabled solutions • Partner closely with COEs, People Business Partners, Product, Engineering, and Operations teams globally • Facilitate cross-functional working sessions

Role Description The People and OD Business Partner role is a senior and influential post, which is an integral part of the divisional senior management team. The purpose of the role is to provide a highly specialist strategic people and organisational development (OD) focus, provide support and challenge for the Division, to support the delivery of the Shropshire Telford & Wrekin Community and Acute Hospital NHS Group’s vision and strategic goals alongside continuous improvement. - Deliver a pro-active and professional business partnering service working closely and collaboratively with the multi professional senior leadership teams, internally and externally. - Lead on all aspects of strategic workforce planning, redesign and transformation. - Facilitate leadership development and increase colleague engagement. - Provide expert guidance on people management practices for their designated Division. - Embed excellent OD and People practice and standards. - Increase people management capability within the Division using a restorative just and learning mind-set embedding an inclusive culture of well-being. - Be a member of the Divisional Senior Leadership Team understanding the context of operational requirements and advising on how to meet and deliver the people agenda. Qualifications - Master’s degree or equivalent level of experience. - Evidence of continuing Professional Development. Requirements - Experience of acting as a Business Partner to a Senior Leadership team, leading on supporting with workforce development and transformation. - Experience within a large, unionised and complex environment. - Proven experience of building excellent professional relationships, quickly developing rapport based on professionalism, trust and integrity. - Experience of contributing to senior meetings providing authoritative advice and timely, accurate interpretation of workforce information. - Knowledge and experience of employment law, performance, compensation and benefits, successful re-organisation including redundancy / TUPE. - Experience of managing HR casework including attendance, disciplinary and grievances. - Expert level of knowledge in strategic workforce issues, including legislation, NHS Policy, workforce planning and best practice. - Experience in analysing management information to identify trends. - Experience in managing large scale changes to workforce. - Excellent written and verbal communication skills, including excellent presentation skills to engage audiences and deliver key messages. - Strong analytical skills in order to provide resolution to complex issues. - Ability to analyse complex data from various sources (quantitative and qualitative) to identify trends and make recommendations. - To work confidently with senior leaders, advising, challenging and influencing as necessary. - Experience of developing staff experience through improving diversity and inclusion. - Ability to work with unpredictable situations and pressure and to tight deadlines. - Able to respond to frequent unpredictable interruptions whilst remaining focused on key priorities. - Positive about new ways of dealing with situations and role modelling this to others. - Responsiveness and positive approach to change. - Ability to accept uncertainty and adapt as necessary to get on with the job. - Remain calm and focused under pressure. Benefits - Pay Rate to Intermediary: Up to £36.70 per hour. - Contract Length: Up to 6 months. - Location: Shrewsbury and Telford - Ability to cover both sites – WFH options will be considered. - IR35: Inside.