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Treatwell

Transforming the way the hair and beauty community and their clients connect.

Knowledge Content Associate

Content Marketing ManagerContent Marketing ManagerFull TimeRemoteMid LevelTeam 501-1,000Since 2013H1B No SponsorCompany SiteLinkedIn

Location

Spain

Posted

13 days ago

Salary

0

Seniority

Mid Level

Bachelor DegreeEnglish

Job Description

Knowledge Content Associate

Treatwell

• Create and update Help Center content that is accurate, user-friendly, and engaging. • Collaborate with subject matter experts across Product, CX, and Operations to gather information and validate details. • Adapt technical information into clear, concise language that is easy to understand for non-technical audiences. • Maintain brand tone of voice across all articles and ensure consistency of style, formatting, and structure. • Continuously audit and refresh existing content to keep it up-to-date, relevant, and aligned with product changes. • Optimise articles for usability (clear structure, formatting, images, video, and links). • Support localisation efforts by preparing content that is easily translatable and consistent across markets. • Leverage analytics and feedback to identify content gaps and opportunities to improve article performance and customer experience. • Experiment with new formats (guides, visuals, step-by-steps, interactive elements) to make knowledge more accessible and engaging. • Partner with AI/bot optimisation teams to ensure content is designed for easy use by both people and automation.

Job Requirements

  • You have proven experience in content creation and feel comfortable writing and refining content with a focus on clarity and quality.
  • You have high attention to detail – you notice small formatting issues, typos, and inconsistencies others might miss.
  • You have a creative mindset, always searching for ways to improve our Help Centres to provide the best partner and customer experience.
  • You have experience multitasking – you can juggle multiple requests and projects and shifting priorities with ease, while staying on track and meeting deadlines.
  • You're results-driven, always striving to meet targets with a strong focus on efficiency and quality.
  • You are process-oriented – you follow instructions carefully and consistently apply standards across all tasks.
  • You can meet tight deadlines and are happy working under pressure
  • You collaborate well with teams and value feedback
  • You're a proactive communicator – you ask questions or escalate issues when something doesn’t look right or the system behaves unexpectedly.
  • You are fluent in English (both written and oral forms). Any other European languages are a plus.

Benefits

  • 28-days holiday, plus bank holidays
  • Monthly €40 Treatwell vouchers so you can treat yourself too
  • Mental health support through one of our partnerships
  • Parental voucher
  • Gym membership discount

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