Feedzai

Role Description As a Professional Software Engineer in the Customer Success Department, you will serve as a technical consultant to our clients, ensuring our solutions align with their unique architectural and business needs. You will guide clients through complex integration and performance management strategies, leveraging your deep technical expertise in: - SQL - NoSQL - Cloud environments (AWS, Azure, GCP) - Messaging systems (Kafka, RabbitMQ) While you will advise on the installation and configuration of our platform, you will also apply your hands-on engineering skills to: - Design and implement custom Java interfaces - Web service integrations - Bespoke extensions for our Fraud Analysis platform Working alongside Data Scientists, Project Managers, and Fraud Analysts, you will translate client challenges into robust, scalable technical requirements and remain actively involved in executing those requirements when specialized development is required. Your Day to Day - Consult with clients to define technical requirements and architectural approaches for custom integrations. - Develop high-quality, testable Java code for custom extensions and complex integrations when standard configurations do not meet specific client needs. - Diagnose complex performance and integration challenges, providing expert guidance and code-level solutions to ensure system stability. - Act as a strategic bridge between client business goals and technical execution, translating needs into efficient, scalable software solutions. - Contribute to and advocate for engineering best practices, ensuring that custom work remains maintainable and aligned with the core product roadmap. - Mentor, coach, and inspire other team members, helping foster best practices in software development and technical consulting. - Work with Agile principles to regularly deliver quality products. - Provide Second Tier support for live clients. Qualifications - A Bachelor of Science and/or a Master of Science in Computer Science, a degree in a comparable field, or equivalent work experience. - 3+ years of work experience in Java software development. - Thread and JVM Memory Management in high-performance systems. - Client engagement experience and ability to act as a consultant to our clients. - Excellent English communication skills, both verbal and written. - Experience with Zookeeper, RabbitMQ, Cassandra, Ansible, Docker, and databases (nice to have). Benefits - Immersion in our brand with training, connections, and one-on-one time with your manager. - Opportunity to shadow colleagues virtually or onsite. - Access to extensive information about Feedzai and the team. - Collaboration on ongoing projects. Company Description Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Feedzai does not accept unsolicited resumes from recruiters or employment agencies. Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at Feedzai Candidate Privacy Policy and Feedzai California Candidates Privacy Policy for more information on how we process your personal data.

• Supporting the planning and execution of regional marketing programs, including trade shows, conferences, hosted events, and regional campaigns • Manage campaign logistics, timelines, vendors, budgets, and reporting • Track and report on performance and ROI for all field activities • Partner closely with sales and ADR teams to align marketing activities with pipeline goals and territory priorities • Assist with partner marketing initiatives • Ensure brand consistency across all field marketing activities and communications

Role Description Shape the next generation of financial trust – join Feedzai and leverage AI to fight fraud and financial crime! We are seeking a natural strategic seller who enjoys going the extra mile to connect value with technology to achieve sales goals. In this role you will leverage your experience in the financial services space to drive adoption of Feedzai's innovative AI approach to providing fraud and AML solutions to protect consumers across the globe. You will have in-depth experience in the financial crimes arena and thrive in establishing and growing new relationships as an industry trusted advisor. In this quota carrying role you will be responsible for: - Creating new opportunities in a territory of named accounts. - Executing on a sales strategy that you will define involving the development of executive level relationships. - Adopting a consultative approach to closing. Your day to day: - Own end-to-end sales process from demand generation to closing. - Develop a consultative relationship with your prospects that results in a successful sale and a long-term relationship with Feedzai. - Use your network of contacts to drive new business. - Achieve revenue targets. - Own the Feedzai growth plan and drive Feedzai’s position aligning with our Go-to-Market vision. Qualifications - 5 to 15 years in a new logo, enterprise sales role. - Direct experience in selling Financial Crime (Fraud and AML) solutions to the banking, payments, merchant acquiring or related industries. - Adept with financial and operational analysis and business case development. - Agile self-starter who is able to succeed in an entrepreneurial environment. - Insatiably curious with a constant appetite to learn. - Highly motivated and entrepreneurial mindset to create and drive your book of business. - Excellent written and verbal communication skills with the ability to effectively present to and engage with a wide range of audiences and industry experts. - Exemplary sales skills and competencies: presentation, consultative selling, negotiations, planning, accurate forecasting. Your First 30-Days at Feedzai You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team! Feedzai Culture Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Role Description Our Platform Engineering team champions Feedzai’s DevOps-centric vision, supporting the entire product development lifecycle—from design and testing to deployment, operations, and maintenance. As a Senior Engineer, you will drive the creation of high-scale automation, sophisticated tooling, and foundational platforms for Feedzai's Internal Developer Platform (IDP). Your work will directly accelerate product velocity and enable a faster, more nimble delivery ecosystem. - Architecture & Innovation: Architect, scale, and maintain enterprise-grade CI/CD solutions and infrastructure, actively driving strategic initiatives to optimize and modernize the developer experience. - Core Development: Lead the development of critical automation, tooling, and internal platforms utilizing Go or Bash. - Technical Leadership: Act as a subject matter expert and mentor to other platform engineers, establishing engineering best practices, robust documentation, and clean code standards. - Incident Ownership: Lead root-cause investigations, complex incident responses, and post-mortem resolutions for core platform products, implementing long-term preventative engineering solutions. Qualifications - A Bachelor’s degree in Computer Science, Information Systems, or an equivalent combination of education, experience, and training. - 5+ years of professional engineering experience, featuring a proven track record of designing internal developer platforms or build systems. - Strong software engineering fundamentals paired with deep, hands-on programming skills in Java, Go, Python, or Bash. - Extensive production experience managing complex, containerized workloads using Docker and Kubernetes at scale. - A deep understanding of the inner workings, security, and scalability of modern CI/CD tools and deployment strategies. - Highly self-driven, analytical, and motivated, with a genuine passion for systemic problem-solving and reducing developer friction. Requirements - Experience leveraging or integrating Generative AI (GenAI) tools to optimize developer workflows is a strong plus. - Previous experience with AWS (or other major cloud providers), and relevant Kubernetes or Cloud certifications. - Excellent written and verbal communication skills, with the ability to articulate complex technical architectures to both technical and non-technical stakeholders. Benefits - Immersive onboarding with training, connections, and one-on-one time with your manager. - Opportunity to shadow colleagues virtually or onsite. - Access to extensive information about Feedzai and the team. - Engagement in projects and collaboration on ongoing work.

Role Description As the Customer Success Engineering Manager, you will step into a hands-on team leadership role responsible for developing, nurturing, and growing our technical teams while ensuring they can "Get Stuff Done." You will lead a team of engineers working across multiple client implementation projects, maintaining direct project involvement as a technical lead. Your Day to Day - Client Advisory & Solutioning: Partner directly with our clients to evaluate their unique needs and architect the best technical solutions for the challenges at hand. - Team Leadership: Lead, guide, and empower a team of engineers to successfully deliver Feedzai products to customers. Act as a true servant leader, ensuring your team has everything they need to succeed in both their projects and their broader careers. - Talent Management: Interview, hire, train, and retain top software development talent. Build out well-defined career paths that align with your team members' personal growth goals. - Process Optimization: Review, design, and implement workflows to make the technical solutions team highly efficient and predictable. Champion our best practices while constantly refining and improving our existing engineering methods. - Technical Excellence & Execution: Act as the Technical Lead for the team. Translate complex client needs into actionable work items for engineers, perform thorough code reviews, map requirements to features, and provide technical direction to internal and external projects. - Stakeholder Management & Alignment: Serve as the vital link between engineering and business. Collaborate closely with Product Management, Customer Success, and executive leadership to align engineering capacity with business priorities, translate complex technical trade-offs into business impact, and proactively manage cross-team dependencies. - Quality Assurance on Delivery: Establish and enforce a high bar for operational excellence. Ensure every release is resilient and predictable by defining robust testing strategies, implementing automated quality gates, monitoring key delivery metrics, and establishing rapid incident-response processes for customer escalations. Qualifications - 5–10 years of professional software development experience, demonstrating a clear trajectory of increasing responsibility in both technical depth and people leadership. - 2+ years of experience leading technical teams specifically within customer-facing environments, with a proven track record of managing teams of 10 or more individual contributors. - Passion for people development, with a history of mentoring, coaching, and elevating engineers to new levels. - Navigate client-facing dynamics with ease, bringing a deep understanding of the unique expectations, fast paces, and challenges that customer environments introduce to technical teams. - Apply solid project management principles to day-to-day operations. While you won't manage the timeline directly, you know how to guide your team to align with project milestones and execution frameworks effectively. Benefits - Your First 30-Days at Feedzai: You will be immersed in our brand with training, connections, and one-on-one time with your manager. - Shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. - Access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. - Start working on projects and collaborating on work currently being done. Company Description Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

• Understanding the data which our clients provide to us; • Cleaning that data and validating that it is correct; • Preprocessing the data, usually by using a mixture of shell scripts and a programming language such as Python, Java, Scala, etc; • Iteratively computing features and tuning parameters to improve the quality of the model; • Communicating your findings to the project manager and assisting him/her in decision making on the Data Science part of the project; • Work together with key stakeholders (data scientists, engineers, risk managers) from our clients; • Work with other parts of the organization (Product, Research, etc.) to improve processes, best practices and tooling.

Role Description As a Risk & AI Business Analyst, you will be the bridge between our clients’ business needs and our technical implementation teams. You will work closely with financial institution stakeholders, project managers, data engineers, and operations personnel to ensure successful deployment, configuration, and ongoing optimization of Feedzai’s fraud detection solution. Your insights will drive continuous improvement in alert efficiency, investigative processes, and overall fraud risk posture. This includes but is not limited to: - Identifying business needs - Proposing business solutions - Writing user stories - Functional testing - Business user training You will work alongside Risk Consultants, Data Scientists, and other Business Analysts side-by-side with some of the world’s largest financial institutions and merchants to help them fight fraud and unlock the full value of Feedzai’s platform. Your Day to Day - Requirements Gathering & Analysis - Conduct workshops and interviews with client stakeholders to document business requirements, fraud scenarios, and investigative workflows. - Translate regulatory and compliance requirements (e.g., BSA/AML, PSD2 SCA) into system specifications. - Solution Design & Configuration - Work hand-in-hand with the Solutions Architect to define a cohesive solution that solves the core client challenges aligned with product capabilities. - Align with product to assess how complex client requirements can be met with our current product offering. - Own data mapping & event flow definition. - Implementation & Testing - Develop detailed functional specifications for system configuration. - Coordinate user acceptance testing (UAT), develop test scripts, and validate that the solution meets business needs. - Stakeholder Communication & Training - Prepare and deliver training sessions, user guides, and process documentation for client operations & technical teams. - Act as liaison for change requests, enhancements, and production support escalations. - Continuous Improvement - Work collaboratively with Product to support improvements, requirements and documentation updates. - Work collaboratively with other internal teams to make the customer's journey feel seamless. - Lead post-implementation reviews to capture lessons learned and share best practices across account teams. Qualifications - MSc or similar in Finance, Information Systems, Risk Management, or related fields. - 5+ years of experience in fraud risk, business analysis, or operations within financial services or fintech. - Strong understanding of fraud detection methodologies, risk analysis, alert management platforms, and investigative workflows. - Proficiency with data querying tools (e.g., SQL) and analysis in Excel or BI tools (e.g., Power BI, Tableau). - Excellent problem-solving skills and ability to translate complex requirements into clear specifications. - Outstanding verbal and written communication, with experience facilitating workshops and delivering client presentations. - Customer facing experience. - Experience writing detailed business requirements and functional specifications. - Ability to thrive in a fast-paced environment and learn quickly. - Ability to travel 25% of the time. Benefits - Immersive training and onboarding experience. - Access to extensive information about Feedzai and the team. - Opportunity to shadow colleagues and collaborate on projects. Company Description Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

• Execute a comprehensive partner strategy for LATAM aligned with global objectives. • Own sell-to, sell-with, and sell-through motions across GSIs, OEMs, Acquirers, Payment Processors, Hyperscalers, and ISVs. • Build and nurture executive-level relationships with strategic partners. • Lead partner recruitment, onboarding, and enablement programs tailored to regional needs. • Drive partner-influenced and partner-sourced revenue growth across key verticals. • Develop joint action plans with partners focused on pipeline generation and deal acceleration. • Expand existing alliances and activate new relationships to expand Feedzai’s footprint in LATAM. • Manage partner governance, reporting, and performance metrics using BI tools and PRM systems. • Analyze partner KPIs including activation, contribution to pipeline, and partner NPS. • Support marketing initiatives including joint campaigns, webinars, and Feedzai’s executive summit.

Role Description The Platform Engineering Compute team is responsible for the overall cloud platform architecture that supports the cloud services provided to our customers and internal developers. As a Senior Platform Engineer, you will own meaningful areas of our platform, contribute to design decisions, and help improve our automation and tooling. You'll work with other platform engineers to develop and maintain the systems that support Feedzai's cloud service and enable faster, more nimble product delivery. Your Day to Day: - Design, build, and maintain Kubernetes Operators and platform services, including deployment, monitoring, and operations. - Develop in Go or similar languages, following team standards and contributing to best practices. - Automate cloud infrastructure and incident response; improve self-healing and reliability. - Develop and refine playbooks, runbooks, and alerting to streamline response procedures. - Maintain and improve the product deployment pipeline and GitOps practices (e.g. FluxCD, Argo CD). - Participate in incident response, root cause analysis, and resolution; contribute to post-incident improvements. - Work with AI-assisted development tools (e.g. Cursor) as part of your daily workflow to ship faster and iterate effectively. - Maintain and extend Infrastructure as Code (IaC) and platform lifecycle (monitoring, alerting, security, cost, configuration, backup) in production. - Help improve developer experience and platform capabilities for product teams. Qualifications - A bachelor's degree in Computer Science, Information Systems, or the equivalent combination of education, experience, and training. - 5+ years of hands-on experience in platform engineering, DevOps, or cloud infrastructure. - Strong programming skills in Go, Java, or similar, with experience building and maintaining systems. - Hands-on experience with container technologies and orchestration (Docker, Kubernetes). - Experience with CI/CD (e.g. Jenkins, GitLab) and GitOps tools (e.g. FluxCD, Argo CD). - Experience working with at least one major cloud provider (AWS or GCP) and cloud-native patterns. - Experience with monitoring and observability (e.g. Grafana, Prometheus). - Experience with Infrastructure-as-Code (e.g. Terraform, Crossplane) and platform lifecycle management. - Self-driven, collaborative, and motivated to learn and improve how we build and run the platform. Preferred Qualifications and Skills - Excellent communication skills, both written and verbal. - Comfort with AI-augmented development tools (e.g. Cursor) and willingness to adopt new tooling. - Kubernetes, cloud, or programming certifications or equivalent are valued. Benefits - Immersive training and connections in your first 30 days. - Access to a wealth of information about Feedzai and the team. - Opportunities for collaboration on ongoing projects. Company Description Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. - Feedzai is a Series D company and has raised $282M to date. - With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

• Produce and shape high-quality content across all formats: blogs, reports, ebooks, video scripts, social-first content, email, and event materials. • Bring complex topics such as fraud, AML, financial crime, and AI to life in ways that are clear, compelling, and credible to a senior decision maker in financial services. • When needed, collaborate with freelancers, agencies, and other internal stakeholders to produce output, ensuring consistency on tone of voice and quality along the way. • Apply working knowledge of video best practices when scripting or contributing to video and multimedia projects, even where production sits elsewhere. • Demonstrate an understanding of how content aligns with campaign priorities, the buyer journey, business objectives and target account lists. • Help ideate themes, formats, and sequencing that make content programmes coherent and cumulative, not a series of one-offs. • Bring a distribution mindset to content from the start by understanding how SEO, social, and performance considerations should shape what gets made and how. • Bring a true collaborative attitude to every project you work on. • Partner with product marketing to translate positioning and messaging into audience-ready content. • Work with the research team to bring forward-looking ideas to life in the form of thought leadership. • Collaborate with demand generation and sales to ensure content supports the pipeline at every stage. • Coordinate with design, video, and PR to deliver joined-up creative and editorial output. • Uphold editorial standards and ensure everything produced reflects Feedzai’s brand tone, positioning and ambition to make a world of safer money. • Use AI tools responsibly to increase efficiencies across research, ideation, and drafting, while ensuring all published work meets the highest standards. • Maintain consistency across formats, regions, and customer touchpoints. • Track content performance against agreed KPIs and use insight to inform what gets made next. • Identify opportunities to improve reach, engagement, and conversion across content programmes and through the funnel. • Champion a culture of testing, learning, and improving.