Treatwell

Role Description Als Sales Manager bei Treatwell bist du mehr als nur ein Verkäufer – du bist ein digitaler Wegbereiter für Beauty-Unternehmer! Du identifizierst potenzielle Partner-Salons, vermittelst überzeugend den Mehrwert unserer Plattform und schließt erfolgreiche Partnerschaften ab, die das Geschäft unserer Kunden nachhaltig transformieren. Bei uns kannst du wirklich etwas bewegen und direkt zum Erfolg unserer Partner und unseres Unternehmens beitragen! - Neue Partner entdecken: Nutze deine Kreativität und digitalen Skills, um über verschiedene Kanäle (TikTok, Instagram, Google) potenzielle Beauty-Salons zu finden. - Beziehungen aufbauen: Überzeuge mit deiner Kommunikationsstärke am Telefon und bei persönlichen Besuchen - dein Charme öffnet Türen! - Produkt-Champion: Präsentiere unsere SaaS-Lösung und den Treatwell-Marktplatz so, dass die Vorteile für jeden Salon klar erkennbar sind. - Abschluss-Künstler: Führe Verhandlungen souverän zum erfolgreichen Vertragsabschluss und feiere jeden Deal. - Strukturierte Arbeitsweise: Dokumentiere präzise deine Aktivitäten in Salesforce und halte deine Pipeline stets im Blick. - Zielorientierung: Gewinne mindestens 10 neue Salonpartner pro Monat und maximiere dabei deine Provision. Qualifications - Kommunikationstalent: Du liebst den direkten Kundenkontakt und überzeugst durch deine Gesprächs- und Verhandlungsfähigkeiten. - Kaltakquise-Champion: Wenn andere zögern, läufst du zur Hochform auf - kalte Calls sind dein Ding! - Team-Player mit Eigenantrieb: Zuverlässig, begeisterungsfähig und selbstmotiviert. - Persönlichkeit: Mut, Humor, Respekt, Selbstverantwortung und eine Portion Charme. - Sprachkenntnisse: Fließend Deutsch - weitere Sprachen sind ein Plus! - Digital-Affinität: Neue Software und digitale Tools sind für dich kein Problem, sondern eine spannende Herausforderung. Benefits - Attraktives Vergütungsmodell: Zielgehalt von 64.000€ brutto/Jahr. - Perfekter Start: Ramp-up Bonus in den ersten drei Monaten (1.000€/750€/500€). - Work-Life-Balance: Remotes Arbeitsmodell und 28 Urlaubstage. - Self-Care: Monatlicher 40€ Treatwell-Gutschein für deine eigenen Beauty-Treatments. - Fitness: 30€ monatlicher Zuschuss für Urban Sports Club - bleib fit und ausgeglichen! - Top-Ausstattung: Apple MacBook Air, iPhone, Headset und ein iPad. - Weiterentwicklung: Individuelle Coachings und ein transparenter Karrierepfad mit Gehaltssprüngen von je 5.000€ brutto pro Jahr bei Beförderungen. - Zukunftssicherheit: 20% Arbeitgeberzuschuss zur betrieblichen Altersvorsorge bei HDI. - Mentale Gesundheit: Unterstützung durch unsere Partnerschaft mit Plumm. - Team-Spirit: Regelmäßige Team-Events, After-Work Drinks und eine offene, dynamische Unternehmenskultur. Company Description Treatwell revolutioniert die Beauty-Branche! Als Marktführer für Online-Beauty-Buchungen verbinden wir Salons mit Kunden und bieten innovative digitale Lösungen für Terminverwaltung und Neukundengewinnung. Unsere Mission: Die Beauty-Branche in die digitale Zukunft führen und dabei sowohl Salons als auch Kunden ein außergewöhnliches Erlebnis bieten. Wir sind jung, dynamisch und haben große Pläne - und DU kannst Teil davon sein!

• Drive Marketplace outcomes • Co-own and drive outcomes with the Head of Product, setting clear, outcome-focused goals. Support teams in exploring the problem space, applying engineering judgment to shape pragmatic solutions, slicing thin and making timely decisions that shorten feedback loops, improve speed to market, strengthen customer and venue value, and deliver measurable business impact. • Set the technical direction for the Marketplace area together with architects and engineers. Use guilds as the primary mechanism to shape and scale technical direction and practices, raising the bar on reliability, maintainability, performance and security so teams can move fast with confidence. Drive consistency across Marketplace teams and alignment with other areas through shared principles, guardrails and learning. • Deliberately grow engineering managers and senior individual contributors within Marketplace. Ensure teams are planned and staffed with the right skills to deliver effectively today and as the area's needs evolve. Own hiring, succession planning and talent development for the area, while coaching leaders to be effective people leaders, technical decision-makers and area-level owners who help teams move forward. • Remove organisational and technical barriers that slow Marketplace teams down, reduce toil and improve day-to-day delivery. Partner closely with Platform to evolve shared foundations for CI/CD, observability and operational excellence. Drive responsible use of AI tooling to increase productivity and shorten feedback loops, while strengthening quality, security and incident management so teams can deliver and operate with confidence. • Champion inclusivity, transparency and continuous improvement across Product, Design and Engineering as equal partners in delivery. Reinforce shared values and ways of working, ensuring consistency across Product Engineering while enabling Marketplace teams to collaborate effectively and move fast. • Support teams in focusing on Now, shaping Next and setting clear ambition for Later within their domains. Work closely with executive sponsors on company objectives to translate strategy into clear, area-level priorities. Provide teams with the clarity and protection needed to stay focused, balancing business needs with technical and team health and helping teams navigate trade-offs while maintaining delivery momentum. • Build strong, trust-based collaboration across Treatwell so the Marketplace area operates as an integral part of a product-led organisation. Work closely with Commercial, Customer Support and Group Functions to shape priorities together, surface trade-offs early and solve shared problems. Enable teams to focus on what matters, move faster and deliver value end to end for customers and venues.

**You will be responsible for:** - Financial transparency for partners — evolve the systems behind reconciliation, invoicing, transaction history, and payin/payout flows that salon owners rely on daily - Internal tooling — iterate and improve the tooling that empowers our ops, support, and data compliance teams to move fast without creating risk - Platform reliability — own your services end-to-end, from architecture through deployment, with a DevOps mindset baked in - Experimentation — contribute to a culture that validates ideas with data before committing to them at scale

Role Description We're looking for a full-stack engineer to join our Payments B2B team. You'll be working on the systems that give salon owners clarity and confidence over their financial lives: - Reconciliation - Invoicing - Transaction history - Pay-ins and payouts You'll also work on the internal tooling that keeps our ops, support, and compliance teams running smoothly at scale. You'll work across the full stack: - Backend: Java and Spring Boot - Frontend: React and TypeScript You will be responsible for: - Financial transparency for partners — evolve the systems behind reconciliation, invoicing, transaction history, and payin/payout flows that salon owners rely on daily - Internal tooling — iterate and improve the tooling that empowers our ops, support, and data compliance teams to move fast without creating risk - Platform reliability — own your services end-to-end, from architecture through deployment, with a DevOps mindset baked in - Experimentation — contribute to a culture that validates ideas with data before committing to them at scale Qualifications - Proven experience owning production-grade web applications end-to-end - Ability to own features end-to-end — from database schema to UI, without needing a handoff - Think in systems and trade-offs, spotting upstream causes, not just downstream symptoms - Product mindset — consider the user experience and ask why before how - Data-driven — instrument work, measure impact, and use evidence to make decisions - Proactive contributor, aligning with others to help teams deliver outcomes together - Able to navigate complex domains like payments and financial data without getting paralyzed - Fluent in English - Based in any city within Spain or Italy, with a valid right to work Requirements - Experience in fintech, payments, or financial SaaS (B2B context a plus) (nice to have) - Experience with AI-assisted development tools such as Claude, Cursor, or similar (nice to have) - Exposure to event-driven architectures in production at scale (nice to have) Benefits - 28 days' holiday, plus local bank holidays - Monthly £/€40 Treatwell vouchers - Mental health support through our partnership with Open-Up - 100% remote position with flexible working within Italy or Spain - Market-specific benefits discussed during the interview process Company Description Hi, we’re Treatwell. Nice to meet you. We’re a team of 700 passionate and brilliantly talented people across Europe, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

Role Description We're looking for a full-stack engineer to join our Payments B2B team. You'll be working on the systems that give salon owners clarity and confidence over their financial lives: - Reconciliation - Invoicing - Transaction history - Pay-ins and payouts You'll also work on the internal tooling that keeps our ops, support, and compliance teams running smoothly at scale. You'll work across the full stack — Java and Spring Boot on the backend, React and TypeScript on the frontend — owning what you build from conception to production. You bring the mindset of someone who has genuinely sat with a small business owner and understood what it means when their financial data doesn't add up. You care about getting that right. Our product is built on: - Backend: Java, Spring Boot, RabbitMQ, PostgresSQL, MS-SQL - Frontend: React, TypeScript, Cypress, Jest - Infrastructure: Kubernetes, GitLab CI/CD, AWS, Datadog - Mindset: DevOps, DDD, event-driven architecture You will be responsible for: - Financial transparency for partners — evolve the systems behind reconciliation, invoicing, transaction history, and payin/payout flows that salon owners rely on daily - Internal tooling — iterate and improve the tooling that empowers our ops, support, and data compliance teams to move fast without creating risk - Platform reliability — own your services end-to-end, from architecture through deployment, with a DevOps mindset baked in - Experimentation — contribute to a culture that validates ideas with data before committing to them at scale Qualifications - Proven experience owning production-grade web applications end-to-end - Ability to own features end-to-end — from database schema to UI, without needing a handoff - Think in systems and trade-offs, spotting upstream causes, not just downstream symptoms - Product mindset — consider the user experience, ask why before how, and push back when necessary - Data-driven — instrument work, measure impact, and use evidence to make decisions - Proactively contribute, align with others, and help teams deliver outcomes together - Able to navigate complex domains like payments and financial data without getting paralyzed - Fluent in English - Based in any city within Spain or Italy, with a valid right to work Requirements - Experience in fintech, payments, or financial SaaS (B2B context a plus) (nice to have) - Experience with AI-assisted development tools such as Claude, Cursor, or similar (nice to have) - Exposure to event-driven architectures in production at scale (nice to have) Benefits - 28 days' holiday, plus local bank holidays - Monthly £/€40 Treatwell vouchers - Mental health support through our partnership with Open-Up - 100% remote position with flexible working within Italy or Spain - Market-specific benefits that will be discussed during the interview process Company Description Hi, we’re Treatwell. Nice to meet you. We’re a team of 700 passionate and brilliantly talented people across Europe, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

• Responsible for selling our software • Play a key role in driving forward the growth of the business in the UK through the acquisition of new partners across major cities • Working with the wider sales team, marketing and analytics to take a data-first approach to prospecting • Pipeline and ultimately acquiring new business • Bridge the gap between our partners and software, collecting feedback to constantly improve the product

Role Description We’re looking for an Outbound Sales Executive to join our ever expanding team. Responsible for selling our software, you will play a key role in driving forward the growth of the business in the UK through the acquisition of new partners across major cities. Working with the wider sales team, marketing and analytics you will take a data-first approach to prospecting, pipeline and ultimately acquiring new business. You will bridge the gap between our partners and software, collecting feedback to constantly improve the product and ensure our software best serves the needs of partners. You will be responsible for: - Seeking new business opportunities through cold calling, prospecting, educating and closing new partners across your defined territory. - Running virtual demos of Treatwell with prospective new partners. - Consulting on different Treatwell packages to meet the needs of the partner. - Onboarding new partners with the help of the Training team. - Project-managing the work required to support partners in adopting the software in their first two months using Treatwell. - Meeting personal monthly sales and activity targets. - Recording all activity in our CRM. Qualifications - Proven experience achieving targets and having an impact in a fast paced, high volume sales environment. - History of delivering in a 360 sales role. - You’re ambitious, have a winning mentality and never settle for anything less than your personal best. - You are a fast learner, challenge the norm, enjoy working with others and are constantly developing yourself. - You are proactive, take ownership of performance and take time to self-reflect. - Must be based in the UK. Benefits - 28-days holiday, plus bank holidays. - Monthly £40 Treatwell vouchers so you can treat yourself too. - Mental health support through our partnership with Plumm. - Benefits platform offering cycle to work scheme, high street discounts and other perks. - Growth funds for you to develop and grow with your team. - A beneficial pension scheme and enhanced parental pay & leave policy. Company Description Hi, we’re Treatwell. Nice to meet you. We’re a team of 700 passionate and brilliantly talented people across Europe. We’re the industry’s No.1 smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe. But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community. If this excites you, we might just have the role for you.

• Create and update Help Center content that is accurate, user-friendly, and engaging. • Collaborate with subject matter experts across Product, CX, and Operations to gather information and validate details. • Adapt technical information into clear, concise language that is easy to understand for non-technical audiences. • Maintain brand tone of voice across all articles and ensure consistency of style, formatting, and structure. • Continuously audit and refresh existing content to keep it up-to-date, relevant, and aligned with product changes. • Optimise articles for usability (clear structure, formatting, images, video, and links). • Support localisation efforts by preparing content that is easily translatable and consistent across markets. • Leverage analytics and feedback to identify content gaps and opportunities to improve article performance and customer experience. • Experiment with new formats (guides, visuals, step-by-steps, interactive elements) to make knowledge more accessible and engaging. • Partner with AI/bot optimisation teams to ensure content is designed for easy use by both people and automation.

Role Description We’re on a mission to make our Help Center the single source of truth for our customers, partners, and agents. The Knowledge Content Associate will play a key role in creating, curating, and maintaining high-quality content that is accurate, engaging, and easy to understand. This role is perfect for someone who has a keen eye for detail, and can balance clarity with creativity. You’ll work cross-functionally with Product, Operations, CX, and Localisation teams to ensure all Help Center content is not only factually correct but also consistent with our tone of voice. Your work will directly impact customer satisfaction, chatbot efficiency, and overall trust in our platform. You will be responsible for: - Create and update Help Center content that is accurate, user-friendly, and engaging. - Collaborate with subject matter experts across Product, CX, and Operations to gather information and validate details. - Adapt technical information into clear, concise language that is easy to understand for non-technical audiences. - Maintain brand tone of voice across all articles and ensure consistency of style, formatting, and structure. - Continuously audit and refresh existing content to keep it up-to-date, relevant, and aligned with product changes. - Optimise articles for usability (clear structure, formatting, images, video, and links). - Support localisation efforts by preparing content that is easily translatable and consistent across markets. - Leverage analytics and feedback to identify content gaps and opportunities to improve article performance and customer experience. - Experiment with new formats (guides, visuals, step-by-steps, interactive elements) to make knowledge more accessible and engaging. - Partner with AI/bot optimisation teams to ensure content is designed for easy use by both people and automation. Qualifications - You have proven experience in content creation and feel comfortable writing and refining content with a focus on clarity and quality. - You have high attention to detail – you notice small formatting issues, typos, and inconsistencies others might miss. - You have a creative mindset, always searching for ways to improve our Help Centres to provide the best partner and customer experience. - You have experience multitasking – you can juggle multiple requests and projects and shifting priorities with ease, while staying on track and meeting deadlines. - You're results-driven, always striving to meet targets with a strong focus on efficiency and quality. - You are process-oriented – you follow instructions carefully and consistently apply standards across all tasks. - You can meet tight deadlines and are happy working under pressure. - You collaborate well with teams and value feedback. - You're a proactive communicator – you ask questions or escalate issues when something doesn’t look right or the system behaves unexpectedly. - You are fluent in English (both written and oral forms). Any other European languages are a plus. Benefits - 28-days holiday, plus bank holidays. - Monthly €40 Treatwell vouchers so you can treat yourself too. - Mental health support through one of our partnerships. - Parental voucher. - Gym membership discount. Equal Opportunities We are committed to fostering a diverse, inclusive, and equitable workplace and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to their condition.

**You will be responsible for: ** **1. Drive Marketplace and Payments alignment & outcomes** - Co-own and drive outcomes with the Head of Product, setting clear, outcome-focused goals. Support teams in exploring the problem space, applying engineering judgment to shape pragmatic solutions, slicing thin and making timely decisions that shorten feedback loops, improve speed to market, strengthen customer and venue value, and deliver measurable business impact. **2. Technical direction & scaling practices** - Set the technical direction for the Marketplace and Payments areas together with architects and engineers. Use guilds as the primary mechanism to shape and scale technical direction and practices, raising the bar on reliability, maintainability, performance and security so teams can move fast with confidence. Drive consistency across Marketplace and Payments teams and alignment with other areas through shared principles, guardrails and learning. **3. Develop strong leaders and teams** - Deliberately grow engineering managers and senior individual contributors within Marketplace and Payments. Ensure teams are planned and staffed with the right skills to deliver effectively today and as the area's needs evolve. Own hiring, succession planning and talent development for the area, while coaching leaders to be effective people leaders, technical decision-makers and area-level owners who help teams move forward. **4. Improve developer experience and enable delivery** - Remove organisational and technical barriers that slow Marketplace and Payments teams down, reduce toil and improve day-to-day delivery. Partner closely with Platform to evolve shared foundations for CI/CD, observability and operational excellence. Drive responsible use of AI tooling to increase productivity and shorten feedback loops, while strengthening quality, security and incident management so teams can deliver and operate with confidence. **5. Inclusive Product Engineering culture** - Champion inclusivity, transparency and continuous improvement across Product, Design and Engineering as equal partners in delivery. Reinforce shared values and ways of working, ensuring consistency across Product Engineering while enabling Marketplace and Payments teams to collaborate effectively and move fast. **6. Strategic thinking and focus** - Support teams in focusing on Now, shaping Next and setting clear ambition for Later within their domains. Work closely with executive sponsors on company objectives to translate strategy into clear, area-level priorities. Provide teams with the clarity and protection needed to stay focused, balancing business needs with technical and team health and helping teams navigate trade-offs while maintaining delivery momentum. **7. Product Engineering as part of the company** - Build strong, trust-based collaboration across Treatwell so Marketplace and Payments Product Engineering areas operate as an integral part of a product-led organisation. Work closely with Commercial, Customer Support and Group Functions to shape priorities together, surface trade-offs early and solve shared problems. Enable teams to focus on what matters, move faster and deliver value end to end for customers and venues.