• Define and own the Content team's strategy, vision, and roadmap across all ETG products to deliver measurable business impact and user value. • Own the end-to-end content processing pipeline: Supplier data → Matching → Enrichment → Rates processing → User experience. • Drive stakeholder management across Product, Engineering, Commercial, and Operations teams, aligning priorities, resolving conflicts, and ensuring consistent execution against shared goals. • Own a continuous pipeline of product opportunities, driving measurable revenue growth, based on funnel data, content gaps, and user friction. • Leverage quantitative data and user research (interviews, usability tests, behavioral analysis) to identify root causes and high-impact problems. • Size and prioritize opportunities, focusing on high-leverage bets. • Partner with Development and ML/DS Team Lead to prioritize roadmap and manage backlog. • Co-own delivery execution: define clear scope and acceptance criteria, ensure alignment across product, engineering, ML, and analytics. • Drive predictable delivery: commit to timelines, proactively manage risks, dependencies, and trade-offs. • Remove blockers and align cross-team dependencies to maintain delivery velocity. • Manage Product Manager and Operations Manager, ensuring strong ownership, execution quality, and alignment with business goals. • Set clear goals and success metrics (FNBC, content quality, coverage, efficiency) and hold the team accountable for results. • Drive performance management: regular feedback, performance reviews, addressing underperformance, and developing team members’ skills and career growth.

• Support editorial workflows across Nursing and Allied Health Clinical Solutions content. • Perform quality assurance checks to ensure accuracy, consistency, and adherence to standards. • Coordinate triggered reviews and support release readiness activities • Maintain clear documentation, references, and content records. • Apply editorial, clinical, style, branding, and production guidelines consistently. • Support content organization, formatting, and version control • Contribute to broader content curation and content management activities. • Collaborate with cross‑functional partners to support product and workflow needs.

Role Description We’re on a mission to make our Help Center the single source of truth for our customers, partners, and agents. The Knowledge Content Associate will play a key role in creating, curating, and maintaining high-quality content that is accurate, engaging, and easy to understand. This role is perfect for someone who has a keen eye for detail, and can balance clarity with creativity. You’ll work cross-functionally with Product, Operations, CX, and Localisation teams to ensure all Help Center content is not only factually correct but also consistent with our tone of voice. Your work will directly impact customer satisfaction, chatbot efficiency, and overall trust in our platform. You will be responsible for: - Create and update Help Center content that is accurate, user-friendly, and engaging. - Collaborate with subject matter experts across Product, CX, and Operations to gather information and validate details. - Adapt technical information into clear, concise language that is easy to understand for non-technical audiences. - Maintain brand tone of voice across all articles and ensure consistency of style, formatting, and structure. - Continuously audit and refresh existing content to keep it up-to-date, relevant, and aligned with product changes. - Optimise articles for usability (clear structure, formatting, images, video, and links). - Support localisation efforts by preparing content that is easily translatable and consistent across markets. - Leverage analytics and feedback to identify content gaps and opportunities to improve article performance and customer experience. - Experiment with new formats (guides, visuals, step-by-steps, interactive elements) to make knowledge more accessible and engaging. - Partner with AI/bot optimisation teams to ensure content is designed for easy use by both people and automation. Qualifications - You have proven experience in content creation and feel comfortable writing and refining content with a focus on clarity and quality. - You have high attention to detail – you notice small formatting issues, typos, and inconsistencies others might miss. - You have a creative mindset, always searching for ways to improve our Help Centres to provide the best partner and customer experience. - You have experience multitasking – you can juggle multiple requests and projects and shifting priorities with ease, while staying on track and meeting deadlines. - You're results-driven, always striving to meet targets with a strong focus on efficiency and quality. - You are process-oriented – you follow instructions carefully and consistently apply standards across all tasks. - You can meet tight deadlines and are happy working under pressure. - You collaborate well with teams and value feedback. - You're a proactive communicator – you ask questions or escalate issues when something doesn’t look right or the system behaves unexpectedly. - You are fluent in English (both written and oral forms). Any other European languages are a plus. Benefits - 28-days holiday, plus bank holidays. - Monthly €40 Treatwell vouchers so you can treat yourself too. - Mental health support through one of our partnerships. - Parental voucher. - Gym membership discount. Equal Opportunities We are committed to fostering a diverse, inclusive, and equitable workplace and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to their condition.

Role Description You will support the design and development of practical AI-enabled learning systems, workflows, and technical learning experiences that help learners understand and apply AI tools in real-world environments. The successful candidate will combine hands-on AI implementation experience with the ability to translate complex concepts into accessible and engaging learner experiences. This is a highly collaborative role requiring someone comfortable operating across experimentation, tooling, workflow design, learning systems, prototyping, QA, and implementation. Key Responsibilities - Design and support AI-enabled learning systems and technical learning experiences - Help shape AI Builder curriculum content, workflows, labs, and learner journeys - Create and review practical AI exercises, prompts, demos, and workflow examples - Prototype AI-enabled workflows, automations, copilots, or learning experiences - Support technical QA and testing across AI learning products and experiences - Translate complex AI concepts into practical learner-friendly experiences - Collaborate closely with instructional designers, production teams, and technical stakeholders - Evaluate emerging AI tools, workflows, and platforms for learning use cases - Support facilitator guidance, learner enablement materials, and technical documentation - Contribute to experimentation, iteration, and continuous improvement across AI learning products - Identify technical risks, usability challenges, and implementation considerations early - Support scalable and commercially relevant approaches to AI-enabled learning experiences Qualifications - Strong hands-on experience using modern AI tools, platforms, or workflows in practice - Experience building, testing, or implementing AI-enabled workflows, copilots, automations, assistants, or user experiences - Comfortable working in fast-moving, evolving technical environments - Ability to explain technical AI concepts clearly to non-technical audiences - Strong implementation, experimentation, and problem-solving mindset - Experience supporting technical learning, enablement, education, or product adoption initiatives - Excellent communication and stakeholder collaboration skills - Ability to bridge technical and non-technical conversations effectively Requirements - Experience within learning technology, developer education, technical training, or AI enablement environments - Exposure to OpenAI APIs, prompt engineering, workflow automation, or AI agent tooling - Experience creating labs, sandbox exercises, workshops, walkthroughs, or facilitator-led learning experiences - Experience collaborating with instructional design or learning production teams - Consulting, freelance, or transformation programme experience - Experience evaluating practical enterprise use cases for AI adoption Benefits - Flexible remote working environment - Opportunity to grow into greater project ownership - Exposure to multiple projects and delivery teams - Collaborative, fast-paced environment with strong development potential Company Description FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought.