Role Description We’re seeking a highly independent Social Content Specialist to support content execution across multiple music and media brands. This role spans video editing, content posting, and channel operations across YouTube, Instagram, TikTok, and X. The ideal candidate is a self-starter who can own execution end-to-end with minimal direction. This is a part-time position (20 hours per week) with a minimum 2-month commitment. You must be available during US business hours. Please note: This role involves managing editorial and fan community accounts across multiple brand properties. Candidates must be comfortable working across several accounts simultaneously and executing high daily content volumes independently. Duties and Responsibilities - (Priority Brand) - Edit and post weekly 1-hour music mixes to the main YouTube channel using native material. - Create and post 2–3 reels per day to the main channel using native and sourced/reposted content. - Manage 2 burner channels: create and post 6 reels per day using reposted and sourced content. - (YouTube) - Produce one high-quality, visually polished video essay edit per month. - Clip video essays into short-form content for YouTube Shorts and reels. - Post one video essay per week, dubbed in multiple languages, to the YouTube channel. - Post 2 reels per day of clipped native content to the channel. - Company - Create and post content to editorial burner accounts on Instagram and X using provided templates and brand guidelines. - Maintain a cadence of 6 posts per day across 3 accounts covering news in tech, pop culture, and music. - General - Manage scheduling, posting, and channel operations across all assigned platforms independently. - Source and curate repostable content appropriate to each brand’s voice and audience. - Maintain consistent output quality and posting cadence without client-side oversight. - Perform other content and channel duties as assigned. Qualifications - 5+ years of experience in social media content creation, video editing, or digital channel management. - Proven ability to manage high daily content volumes across multiple accounts and platforms simultaneously. - Strong video editing skills with a portfolio demonstrating visually appealing, platform-native output. - Proficiency with short-form video platforms including YouTube, TikTok, Instagram Reels, and X. - Experience with content scheduling tools and channel operations. - Highly self-directed: able to own execution from brief to publish with minimal guidance. - Strong written English for captions, post copy, and content curation. - Comfortable working across multiple brand identities and content voices simultaneously. - Experience with multi-language content posting or dubbing workflows is a plus. - Music industry interest or cultural fluency in music, tech, and pop culture strongly preferred. - Ability to adapt quickly in a fast-moving, multi-venture environment. Benefits - Permanent remote work flexibility. - Annual performance bonuses. - Dedicated coaches offer an extra channel of support and skill-building. - Opportunities for professional growth.

• Define and own the Content team's strategy, vision, and roadmap across all ETG products to deliver measurable business impact and user value. • Own the end-to-end content processing pipeline: Supplier data → Matching → Enrichment → Rates processing → User experience. • Drive stakeholder management across Product, Engineering, Commercial, and Operations teams, aligning priorities, resolving conflicts, and ensuring consistent execution against shared goals. • Own a continuous pipeline of product opportunities, driving measurable revenue growth, based on funnel data, content gaps, and user friction. • Leverage quantitative data and user research (interviews, usability tests, behavioral analysis) to identify root causes and high-impact problems. • Size and prioritize opportunities, focusing on high-leverage bets. • Partner with Development and ML/DS Team Lead to prioritize roadmap and manage backlog. • Co-own delivery execution: define clear scope and acceptance criteria, ensure alignment across product, engineering, ML, and analytics. • Drive predictable delivery: commit to timelines, proactively manage risks, dependencies, and trade-offs. • Remove blockers and align cross-team dependencies to maintain delivery velocity. • Manage Product Manager and Operations Manager, ensuring strong ownership, execution quality, and alignment with business goals. • Set clear goals and success metrics (FNBC, content quality, coverage, efficiency) and hold the team accountable for results. • Drive performance management: regular feedback, performance reviews, addressing underperformance, and developing team members’ skills and career growth.

• Support editorial workflows across Nursing and Allied Health Clinical Solutions content. • Perform quality assurance checks to ensure accuracy, consistency, and adherence to standards. • Coordinate triggered reviews and support release readiness activities • Maintain clear documentation, references, and content records. • Apply editorial, clinical, style, branding, and production guidelines consistently. • Support content organization, formatting, and version control • Contribute to broader content curation and content management activities. • Collaborate with cross‑functional partners to support product and workflow needs.

Role Description We’re on a mission to make our Help Center the single source of truth for our customers, partners, and agents. The Knowledge Content Associate will play a key role in creating, curating, and maintaining high-quality content that is accurate, engaging, and easy to understand. This role is perfect for someone who has a keen eye for detail, and can balance clarity with creativity. You’ll work cross-functionally with Product, Operations, CX, and Localisation teams to ensure all Help Center content is not only factually correct but also consistent with our tone of voice. Your work will directly impact customer satisfaction, chatbot efficiency, and overall trust in our platform. You will be responsible for: - Create and update Help Center content that is accurate, user-friendly, and engaging. - Collaborate with subject matter experts across Product, CX, and Operations to gather information and validate details. - Adapt technical information into clear, concise language that is easy to understand for non-technical audiences. - Maintain brand tone of voice across all articles and ensure consistency of style, formatting, and structure. - Continuously audit and refresh existing content to keep it up-to-date, relevant, and aligned with product changes. - Optimise articles for usability (clear structure, formatting, images, video, and links). - Support localisation efforts by preparing content that is easily translatable and consistent across markets. - Leverage analytics and feedback to identify content gaps and opportunities to improve article performance and customer experience. - Experiment with new formats (guides, visuals, step-by-steps, interactive elements) to make knowledge more accessible and engaging. - Partner with AI/bot optimisation teams to ensure content is designed for easy use by both people and automation. Qualifications - You have proven experience in content creation and feel comfortable writing and refining content with a focus on clarity and quality. - You have high attention to detail – you notice small formatting issues, typos, and inconsistencies others might miss. - You have a creative mindset, always searching for ways to improve our Help Centres to provide the best partner and customer experience. - You have experience multitasking – you can juggle multiple requests and projects and shifting priorities with ease, while staying on track and meeting deadlines. - You're results-driven, always striving to meet targets with a strong focus on efficiency and quality. - You are process-oriented – you follow instructions carefully and consistently apply standards across all tasks. - You can meet tight deadlines and are happy working under pressure. - You collaborate well with teams and value feedback. - You're a proactive communicator – you ask questions or escalate issues when something doesn’t look right or the system behaves unexpectedly. - You are fluent in English (both written and oral forms). Any other European languages are a plus. Benefits - 28-days holiday, plus bank holidays. - Monthly €40 Treatwell vouchers so you can treat yourself too. - Mental health support through one of our partnerships. - Parental voucher. - Gym membership discount. Equal Opportunities We are committed to fostering a diverse, inclusive, and equitable workplace and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to their condition.