Role Description - Atendimento a chamados de suporte técnico remoto e presencial (N1/N2) - Implantação e padronização de máquinas para usuários - Instalação, configuração e troubleshooting de hardware, software e periféricos - Suporte a equipamentos Samsung, Dell e impressoras térmicas - Configuração de BIOS, RAID, NVMe e instalação de Windows corporativo - Administração básica de rede e diagnóstico de falhas (TCP/IP, Wi-Fi, conectividade) - Suporte a autenticação, BitLocker e políticas corporativas - Setup de ambientes corporativos e pontos de venda (POS/PDV) - Implantação e configuração de quiosques - Apoio em inauguração de unidades e ambientes logísticos - Suporte ao sistema Bling (ERP) e demais sistemas corporativos - Configuração e suporte de transmissão ao vivo - Manutenção preventiva e corretiva de equipamentos - Apoio em inventário, controle de ativos de TI e documentação de processos Qualifications - Superior cursando ou formado na área de TI - Conhecimento em sistemas operacionais Windows e Linux - Protocolos (TCP/IP, DNS, DHCP) - Experiência com ferramentas de suporte remoto e atendimento a usuários - Microsoft 365 (Administração) - Segurança da informação e privacidade de dados Requirements - Superior cursando ou formado na área de TI - Conhecimento em sistemas operacionais Windows e Linux - Protocolos (TCP/IP, DNS, DHCP) - Experiência com ferramentas de suporte remoto e atendimento a usuários - Microsoft 365 (Administração) - Segurança da informação e privacidade de dados

• Prepare and submit Primary, Expansion, and Corporate Amendment Applications, business entity filings, and renewals across multiple jurisdictions • Manage Risk Purchasing Group licensing requests, renewal filings, and related regulatory documentation submitted to Departments of Insurance • Maintain Advisory/Rating Organization licensing filings and renewals • Review company materials to ensure compliance with applicable lines of authority • Serve as a key liaison between internal business teams and state regulators— facilitating clear, timely information exchange • Stay current on insurance licensing requirements, regulatory processes, and filing procedures to proactively support compliance • Maintain accurate and up-to-date company licensing records and regulatory data • Lead and participate in stakeholder meetings, keeping key parties informed and aligned • Conduct state regulatory research and present findings to product teams to support ongoing compliance initiatives • Provide general administrative and regulatory support as needed

• Serve as a primary point of contact for vendors, contractors, utility partners, and internal teams, building strong, trust-based relationships that support program participation and long-term engagement • Deliver vendor onboarding, training, and ongoing engagement, ensuring clear understanding of program requirements, tools, and processes • Drive project advancement through proactive communication, coordination, and follow-up, helping projects move efficiently from opportunity through completion • Support customers and vendors through the application process, helping to remove barriers, resolve issues, and ensure timely submissions • Balance external engagement with internal coordination, ensuring alignment between vendors, program requirements, and internal teams • Report on project and program activity, maintain trackers and databases, and ensure data accuracy and visibility across systems • Develop and support vendor-facing communications, including program updates, outreach emails, and educational materials • Identify process gaps, inefficiencies, or recurring issues, and recommend practical improvements to enhance program operations and scalability • Collaborate cross-functionally with program management, engineering, software, data, and marketing teams to improve workflows, reporting, and program delivery • Adapt quickly to evolving program needs, market conditions, and client priorities while maintaining a high level of responsiveness and accountability • Other duties as assigned.

• Bridge the Gap: Translate broad leadership objectives into structured analytical projects with defined milestones, moving from "answering questions" to "building solutions." • Process Architecture: Design and standardize reporting methodologies across the team to ensure that metrics key business health metrics are calculated with unified logic across all operational functions. • Business Case Leadership: Lead the development of complex business cases for new initiatives, integrating ROI analysis with downstream data impact assessments. • Stakeholder Diplomacy: Serve as the primary analytical consultant for department heads, helping them prioritize their upcoming initiatives as well as new ideas based on data-driven potential. • Storytelling: Translate complex data into compelling, executive-ready narratives that don't just report numbers, but actively lead stakeholders to critical insights and balanced decisions regarding growth and profitability.