• Elicit needs of the stakeholders • Analyze business requirements and identify business opportunities • Prepare documentation and evaluate risk for assigned applications • Ensure assigned applications work reliably for the business • Maintain, troubleshoot, and support systems daily • Ensure the assigned applications are fully utilizing the feature/functionality and that processes are efficient • Perform business process review and analyses in order to drive efficiency and utilization gains throughout the department • Actively seek ways to improve the client experience • Evaluate product offerings and potential enhancements and identify feasibility and business value proposition • Make recommendations to team with rationale and obtain a supported team decision • Lead and/or participate on projects as needed (system upgrades, bank integrations, etc.) • Collaborate with other departments to lead and facilitate the implementation • Maintain and manage reporting systems to provide actionable information to drive business decisions • Maintain Disaster Recovery plans and models • Ensure all application changes follow the standard process while keeping exceptions to a minimum and only with special approval

Role Description We are seeking a Sr. Grants & Contracts Analyst who will provide dedicated professional level sponsored funds management for more than 80% of time with specific responsibility for pre-award and post-award functions that includes, but may not be limited to: - Proposal preparation - Submission - Budget development - Account maintenance and oversight - Billing/invoicing - Reporting - Compliance - Closeout This position works independently on a variety of grants/contracts that range from moderately to highly complex. These grants, contracts and awards may involve: - Highly detailed budgets - Multiple projects - Cores and subawards - Investigator-initiated projects - Consortiums - DOD requirements - Higher complexity foundation grants - Pharmaceutical company sponsored clinical trials While this role may assist with aspects of non-sponsored funds, the primary focus of this position is to ensure timely, effective, and efficient management of sponsored funding. Specific Duties & Responsibilities - Oversee and direct complex award management activities including monitoring and managing accounts, audits, evaluations and reporting. - Partner with and act as final point of contact with faculty and/or budgetary staff and the Office of Research Administration toward the planning and development of application submissions to various federal agencies, private agencies/foundations and commercial companies. - Understand and ensure compliance with institutional policies for the pre-award process and sponsor guidelines. - Review sponsored project proposals for assigned faculty prior to forwarding to the Grants & Contracts Manager and/or ORA for signature. Ensure accuracy and adherence to relevant guidelines. - Responsible for timely budget preparation for principal investigator review. - Serve as liaison between research units, central offices and funding agencies. - Review budgets and related justification for appropriateness and completeness of content. - Provide groundwork for subcontract negotiations. - Ensure compliance related to grant and contract management, including sponsoring organization guidelines, internal protocols, accurate protocol information within grant documents, conflicts of interest, etc. - Maintain ongoing updates and communications related to current awards, including regular auditing and reporting to principal investigators on financial status, and departmental leadership as needed. - Manage related post-award processes, including award setup, review, account setup verification, and ensure that staff are set up appropriately. - Ensure that post-award responsibilities are completed, including budget distribution, account reconciliation, e-form setup, effort reporting, cost transfers, invoice payments and finalization of paperwork related to subcontract setup. - Provide information and assistance to complete closeouts as needed. - Other duties as assigned. Qualifications - Knowledge of external federal guidelines/procedures for grants and contracts, including NIH, NSF, DOD and NASA. Requirements - Bachelor's Degree. - Four years of related experience in sponsored research and/or financial positions. - Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications - Experience in an academic or medical setting. Benefits - Starting Salary Range: $62,900 - $110,100 Annually ($86,000 targeted; Commensurate w/exp.) - Employee group: Full Time - Schedule: M-F; 8 - 5 - FLSA Status: Exempt - Location: Remote - Department name: SOM Ped Financial Management - Personnel area: School of Medicine

• Audit and produce a remediation plan for the legacy DMP servers • Diagnose and resolve performance issues • Enhance monitoring and alerting through SolarWinds • Work with senior services architect on database layer design for the modern platform

Provider Enrollment Escalation Support Analyst, L11 Location: Remote The Escalation Support Analyst is an entry‑level individual contributor responsible for the intake, triage, dispatching, and resolution of provider enrollment escalations. This role serves as the first point of contact for escalation support by reviewing incoming tickets, determining priority and routing, and resolving assigned cases in accordance with established policies, procedures, and service level agreements (SLAs). The position focuses on accuracy, timeliness, and quality while building foundational knowledge of provider enrollment escalation processes. Key Responsibilities; - Serve as the initial intake point for provider enrollment escalations received through a ticketing system. - Review, triage, prioritize, and dispatch escalation tickets based on established criteria, urgency, and scope. - Resolve assigned provider enrollment escalations within defined SLAs using documented work instructions and processes. - Research provider enrollment records, documentation, and system data to identify issues and determine appropriate resolution steps. - Accurately categorize, route, and document escalation cases to ensure timely handling and proper workload distribution. - Communicate professionally with providers and internal partners to provide status updates, clarification, and resolution outcomes. - Identify cases that are complex, high-risk, or outside scope and escalate them to senior analysts or leadership as appropriate. - Document all actions, decisions, and resolutions clearly to ensure audit readiness and case traceability. - Adhere to quality, productivity, and compliance standards across all assigned work. - Maintain strict confidentiality of provider and sensitive information in accordance with HIPAA and company policies. - Participate in training and ongoing learning to build proficiency in provider enrollment systems, escalation workflows, and State requirements. - Perform other duties as assigned by leadership. - Ideal candidate will be located in the Austin, TX area Qualification Basic Qualifications: - Minimum 1 year of experience in provider enrollment of healthcare providers or 1 year of insurance experience. Preferred Qualifications: - High School Diploma or GED required. - Strong verbal and written communication skills. - Ability to follow documented processes and make accurate routing and prioritization decisions. - Strong attention to detail and organizational skills. - Basic analytical and problem-solving abilities. - Ability to manage multiple tasks and meet deadlines in a fast paced, deadline driven environment. - Proficiency with Microsoft Office or similar productivity tools. - Prior experience in ticketing, queue management, customer support, or operations support environment. - Exposure to healthcare, provider enrollment, insurance, or regulated environments. - Experience using case management or ticketing systems (e.g., ServiceNow, Phoenix, PPM, or similar tools). Key Success Factors - Accurate and timely triage and dispatch of incoming escalation requests. - Consistent, high-quality resolution of assigned escalation cases. - Clear documentation and communication. - Willingness to learn and grow within provider enrollment and escalation operations. - Reliability, strong follow-through, and adherence to established Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: Information on benefits is here. Locations Austin, TX