Openly

• Drive state expansion by assisting in developing rating models, developing other customer-facing models, and supporting DOI inquiries • Develop and expand product analytics capabilities to enrich understanding of Product Profitability. Operationalize insights. • Assist in producing formal actuarial deliverables as needed (rate indications, amendments to rating plan, reinsurance analysis, loss modeling, etc.) • Design and enhance analytical frameworks and capabilities, in partnership with our Senior Research Actuary • Develop efficient processes that support the integration of our analytical frameworks/capabilities into our day-to-day operations. Outputs include descriptive reporting, anomaly detection, diagnostic tools, modeled forecasting, and accuracy monitoring. • Continuously test and adopt newly available tools/capabilities to improve the scale and rigor of our actuarial capabilities

• Provide advanced technical support to end-users, serving as an escalation point for hardware, software, and technology issues that require in-depth troubleshooting and analysis. • Take ownership of technical challenges, providing guidance to junior team members and collaborating with other IT teams to address and resolve intricate problems. • Administer and maintain IT infrastructure, including user account management, access control, and other critical systems. • Identify opportunities to enhance IT support processes and actively implement improvements to increase efficiency and effectiveness. • Create and maintain comprehensive documentation for IT infrastructure and processes, ensuring knowledge is shared across the team. • Provide training and guidance to end-users and junior team members on best practices and the use of various hardware and software applications. • Facilitate the IT onboarding process for new hires by configuring their computers and applications, and serving as their primary point of contact for any initial technical questions. • Manage IT assets and inventory, from procurement and deployment to tracking and disposal of hardware and software. • Lead and coordinate small to medium IT projects, leveraging project management methodologies and tools. • Support and maintain both macOS and Windows environments, staying updated on new technologies and industry trends. • Effectively communicate technical solutions to both technical and non-technical stakeholders, actively listening to others and ensuring you are understood.

• Manage end-to-end handling of HO property claims in litigation and appraisal, from assignment through final resolution, including supplements and post-resolution activity. • Drive litigation development and strategy on the file, partnering closely with defense counsel and providing clear direction on case posture, exposure, and resolution path. • Manage the appraisal process from invocation through award, including appraiser selection, umpire engagement, and oversight of scope and methodology. • Make difficult, independent decisions with confidence and sound judgment, taking ownership of outcomes and escalating appropriately when warranted. • Conduct thorough investigations including review of policy terms, complete coverage analysis, and damages evaluation on complex HO property claims. • Examine claims for potential subrogation opportunities and identify potential fraudulent issues. • Issue coverage position letters, reservation of rights, and other formal claim correspondence as needed. • Independently scope and write property damage estimates using Cotality (formerly CoreLogic), applying independent technical judgment to scope and methodology. • Critically review estimates prepared by public adjusters, contractors, and opposing experts, identifying gaps and unsupported positions. • Prepare and maintain thorough file documentation, including coverage letters, estimates, activity notes, and settlement documentation. • Adhere to reserving best practices and update reserves accurately throughout the life of the claim. • Provide superior customer service to insureds, claimants, agents, public adjusters, attorneys, and appraisers throughout the claims process. • Discuss and provide updates to insureds, claimants, agents, attorneys, and leadership throughout the life of the claim, ensuring every party has clarity, confidence, and timely communication. • Maintain absolute, proactive control of every file — anticipating next steps, setting clear action plans, and driving claims forward without waiting for external prompts. • Apply strong verbal negotiation skills to work through complex, high-stakes, and often convoluted claim situations — asking tough questions, identifying gaps in logic or documentation, and securing fair outcomes for all parties. • Negotiate settlement of claims with insureds, claimants, public adjusters, attorneys, and vendors with fairness, professionalism, and confidence. • Manage and collaborate with vendor partners — including defense counsel, appraisers, umpires, engineers, building consultants, and field inspectors — to drive accurate, efficient, and aligned claim outcomes. • Provide feedback on process and performance as Openly engages with new litigation partners, helping shape and improve the program. • Partner with internal functions — including SIU, Subrogation, Legal, and Catastrophe — to drive aligned claim outcomes, and actively contribute to team roundtable discussions. • Support and mentor peers as needed, sharing expertise on litigation strategy, appraisal handling, and complex estimating.

Role Description We're looking for an experienced and proactive IT Support Specialist II (EDT, MST, CST timezones preferred) to join our team. In this mid-level role, you'll be instrumental in managing our IT infrastructure, resolving complex technical issues, and guiding junior team members. You'll take ownership of technical challenges, contribute to the improvement of IT processes, and collaborate with other teams to ensure our IT operations are efficient and effective. This position is ideal for a skilled IT professional who is ready to take on a larger role in technical support and is passionate about process improvement. Key Responsibilities - Provide advanced technical support to end-users, serving as an escalation point for hardware, software, and technology issues that require in-depth troubleshooting and analysis. - Take ownership of technical challenges, providing guidance to junior team members and collaborating with other IT teams to address and resolve intricate problems. - Administer and maintain IT infrastructure, including user account management, access control, and other critical systems. - Identify opportunities to enhance IT support processes and actively implement improvements to increase efficiency and effectiveness. - Create and maintain comprehensive documentation for IT infrastructure and processes, ensuring knowledge is shared across the team. - Provide training and guidance to end-users and junior team members on best practices and the use of various hardware and software applications. - Facilitate the IT onboarding process for new hires by configuring their computers and applications, and serving as their primary point of contact for any initial technical questions. - Manage IT assets and inventory, from procurement and deployment to tracking and disposal of hardware and software. - Lead and coordinate small to medium IT projects, leveraging project management methodologies and tools. - Support and maintain both macOS and Windows environments, staying updated on new technologies and industry trends. - Effectively communicate technical solutions to both technical and non-technical stakeholders, actively listening to others and ensuring you are understood. Qualifications - Associates degree in Information Technology, Computer Science, or a related field, or relevant certifications. - 3-5 years of experience in an IT support role. - In-depth understanding of hardware, software, and IT environments. - Proven experience in advanced troubleshooting and problem resolution. - Strong understanding of networking concepts. - Knowledge of administering and maintaining IT infrastructure including Okta and Google Workspace. - Proficiency in macOS and Windows environments. - Awareness of scripting languages, no code automation tools, and infrastructure as code technologies. - Ability to implement IT best practices and processes. Core Competencies - Customer Service: A strong commitment to providing prompt and effective support to end-users with a patient and empathetic approach. - Communication Skills: Communicates clearly and concisely with both technical and non-technical stakeholders, actively listening and ensuring you are understood. - Documentation: Creates and maintains comprehensive documentation for IT infrastructure and processes, sharing knowledge with the team. - Process Improvement: Proactively identifies opportunities to enhance IT support processes and implements solutions to increase efficiency. - Proactive Learning: A strong desire to learn and expand your technical knowledge. - Collaborative Problem-Solving: Acts as a resource for troubleshooting across the organization, working with other IT teams to address complex issues. Location This is a remote position with candidates in the Central, Mountain, and Eastern timezones preferred, with the ability to flex hours as needed. At this time, we are unable to provide visa sponsorship for this position, now or in the future. Benefits - Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it. - Competitive Salary & Equity - Comprehensive Medical, Dental, and Vision Plan Offerings - Life and disability coverage including voluntary options - Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements (Birthing parents may be eligible for additional leave through STD) - 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute. - Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace - Monthly internet stipend — We provide a $75 monthly stipend each month - Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. - Be Well Program - Employees receive $50 per month to use towards your overall well-being - Paid Volunteer Service Hours - Referral Program and Reward - Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles.

• Manage end-to-end property claim handling from first notice of loss through closure, including supplements, ensuring timely and accurate resolution. • Conduct thorough investigations including review of policy terms, coverage analysis, and determination of liability. • Examine claims for potential subrogation opportunities and identify potential fraudulent issues. • Determine the appropriate method of inspection (virtual, field, or third-party) based on claim complexity and circumstances. • Conduct virtual inspections using video, AI-assisted tools, and other emerging technology platforms. • Complete accurate property damage estimates using Cotality estimating software, adhering to established standard practices. • Prepare and maintain thorough file documentation, including coverage letters, estimates, activity notes, and settlement documentation. • Adhere to reserving best practices and update reserves accurately throughout the life of the claim. • Proactively handle claims with a commitment to timeliness and exceeding expectations. • Provide superior customer service to policyholders, claimants, and agents throughout the claims process. • Discuss claim status and provide regular updates to insureds, claimants, agents, and leadership, always maintaining clear and professional communication. • Negotiate settlement of claims with insureds, claimants, and vendors with fairness and professionalism. • Remain logged into phone queues to assist customers and respond promptly to inbound inquiries. • Manage and collaborate with vendor partners including contractors, independent adjusters, engineers, and other service providers. • Partner with internal functions — including SIU, Subrogation, Legal, and Underwriting — to drive aligned claim outcomes. • Provide input and ideas for continuous process improvement, identifying opportunities to enhance efficiency and claim quality. • Work CAT hours during storm events or periods of high claim volume as needed. • Support a collaborative team environment and contribute to a culture of accountability, learning and improvement.

Role Description The Experienced Homeowner Litigation and Appraisal Adjuster is a senior-level individual contributor role within Openly’s Property Claims organization, responsible for managing complex homeowner property claims in litigation and appraisal from assignment through final resolution. This position demands deep technical claims expertise, strong litigation acumen, and the confidence to drive strategy independently on high-stakes files. - Write and critically review estimates. - Navigate sophisticated coverage questions. - Manage defense counsel and appraisal panels. - Deliver fair, well-reasoned outcomes for all parties. The ideal candidate is a consummate professional who commands every file with proactive ownership and unwavering integrity, bringing urgency and genuine empathy to every interaction. Key Responsibilities - Litigation & Appraisal Management: - Manage end-to-end handling of HO property claims in litigation and appraisal. - Drive litigation development and strategy on the file. - Manage the appraisal process from invocation through award. - Make difficult, independent decisions with confidence and sound judgment. - Claim Investigation & Coverage Analysis: - Conduct thorough investigations including review of policy terms and damages evaluation. - Examine claims for potential subrogation opportunities. - Issue coverage position letters and other formal claim correspondence. - Estimating & File Documentation: - Independently scope and write property damage estimates using Cotality. - Critically review estimates prepared by others. - Prepare and maintain thorough file documentation. - Adhere to reserving best practices and update reserves accurately. - Customer Service & Communication: - Provide superior customer service throughout the claims process. - Discuss and provide updates to all parties involved in the claim. - Maintain proactive control of every file. - Negotiation & Independent Decision-Making: - Apply strong verbal negotiation skills to complex claim situations. - Negotiate settlement of claims with fairness and professionalism. - Vendor & Partner Collaboration: - Manage and collaborate with vendor partners to drive accurate claim outcomes. - Provide feedback on process and performance. - Partner with internal functions to drive aligned claim outcomes. - Support and mentor peers as needed. Qualifications - 5+ years of HO claims experience, handling litigation matters from assignment through resolution. - Proven ability to independently scope and write property estimates in Cotality. - Experience managing the appraisal process from invocation through award. - Strong verbal negotiation skills and collaborative experience with defense partners. - Experience with formal claim handling and related correspondence. - Active adjuster license(s) or eligibility to obtain licenses in required states. - Experience in a remote or hybrid claims environment. - Proficiency in Microsoft and Google productivity tools. - Exceptional written and verbal communication skills. - Strong organization, time management, and multi-tasking abilities. - Tech-savvy with comfort using high-end technology tools for adjusting. - Ability to work independently and manage a complex workload. - Agile and change-ready mindset. Preferred - Experience handling claims in Oklahoma and other West Coast states. - Auto Physical Damage (APD) experience. - Innovative mindset with a track record of process improvement. - Experience with MacBook and Google Suite products in claims handling. - Bachelor’s Degree or equivalent combination of education and experience. - CPCU, AIC, or other relevant professional designation.

• You will be accountable for optimizing the entire Auto Casualty claims handling process. • This involves the strategic integration of specialized vendors, leveraging advanced technology, developing innovative and legally sound process flows, ensuring unwavering regulatory compliance, and establishing a top-tier internal desk adjustment team expert in bodily injury. • You will be responsible for building this critical claims process infrastructure from its very inception. • Partner strategically with the Claims Director, Auto Physical Damage on cross-functional initiatives and shared vendor relationships to optimize overall claims operations. • Designing the foundational structure and processes for all Auto and/or Casualty claims. • Contributing to the development of the operational strategy and vision for the Openly Claims organization. • Managing claim outcomes to meet operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance. • Collaborating with Vendor Management and Technology Teams to evaluate and select vendor partners. • Establishing and implementing segmentation rules for claim routing to optimize the use of technology, personnel, and vendors. • Partnering with the Data Strategy team to design key operational metrics and automated reporting for enhanced transparency and data-driven decision-making. • Providing policy and claims feedback in collaboration with the Insurance Product team. • Representing Openly at claims industry events and forums. • Cultivate a strong culture of teamwork and shared accountability within the Casualty claims team and across the broader organization, championing effective communication and problem-solving with all internal and external partners. • Maintaining a comprehensive understanding of industry trends, regulatory changes, and technological advancements.

Role Description Openly is seeking a visionary Claims Director to design, implement, and lead our new Auto Casualty Claims Team. Your mission will be to redefine the handling of complex casualty claims, pushing the boundaries of efficiency, fairness, and policyholder satisfaction within the industry. This role will also lead the Property Liability and Litigation team. This pivotal role reports directly to the VP of Claims. You will be accountable for optimizing the entire Auto Casualty claims handling process. This involves: - Strategic integration of specialized vendors - Leveraging advanced technology - Developing innovative and legally sound process flows - Ensuring unwavering regulatory compliance - Establishing a top-tier internal desk adjustment team expert in bodily injury You will be responsible for building this critical claims process infrastructure from its very inception. Core Responsibilities: - Partner strategically with the Claims Director, Auto Physical Damage on cross-functional initiatives and shared vendor relationships to optimize overall claims operations. - Design the foundational structure and processes for all Auto and/or Casualty claims. - Contribute to the development of the operational strategy and vision for the Openly Claims organization. - Manage claim outcomes to meet operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance. - Collaborate with Vendor Management and Technology Teams to evaluate and select vendor partners. - Establish and implement segmentation rules for claim routing to optimize the use of technology, personnel, and vendors. - Partner with the Data Strategy team to design key operational metrics and automated reporting for enhanced transparency and data-driven decision-making. - Provide policy and claims feedback in collaboration with the Insurance Product team. - Represent Openly at claims industry events and forums. - Cultivate a strong culture of teamwork and shared accountability within the Casualty claims team and across the broader organization, championing effective communication and problem-solving with all internal and external partners. - Maintain a comprehensive understanding of industry trends, regulatory changes, and technological advancements. Qualifications - Minimum of 10 years of progressive leadership experience in property & casualty insurance claims roles, with a proven ascent in responsibility. - At least 6 years of experience leading and optimizing Auto Casualty claims teams, with a demonstrated track record of achieving strong operational results. - Strong technical knowledge and demonstrated expertise in managing Complex Bodily Injury claims, including advanced claim handling strategies, negotiation tactics, and litigation management. - Proven ability to design, staff, and lead high-performing claims teams. - Demonstrated passion for leadership, coaching, and talent development. - Proven track record of strategic planning and budget management. - Excellent interpersonal and project management skills, with the ability to communicate and collaborate effectively across all organizational levels. - Strong analytical and problem-solving abilities. - Comfortable operating in ambiguous environments and addressing complex business challenges. - Results-oriented with strong decision-making capabilities.

Why OpenlyOpenly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc. The Openly DifferenceWe created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices. - The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets. - The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons. - The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience. Welcome to your next adventure.At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire. - Integrity - Empathy - Teamwork - Curiosity - Urgency We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work. We're committed to Diversity, Equity, & InclusionWe embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Job Details We’re hiring a Senior Backend Engineer to be a part of one of our core teams building the backend for Openly's insurance platform. You will play an essential role in designing, building, testing, and maintaining the services and technology that power our insurance offering and customer experiences. Key Responsibilities - Collaborate with internal and external partners to develop the core systems and create APIs that power our best-in-class user experiences. - Build out our internal tooling and APIs to make business and engineering processes easier, faster, and safer. - Implement systemic changes to align existing systems with current architectural goals. - Integrate with external services to manage payments, documents, and claims. - Integrate with data providers to source real-time information on hundreds of data points, including property characteristics and risk profiles. - Provide subject matter expertise, mentorship, and support to individuals on your team. - Collaborate on architectural discussions with your team. - Contribute to important architectural and operational decisions like microservices vs. monoliths, deployment techniques, technologies, policies, etc. - Participate in daily stand-ups, weekly 1:1's, and biweekly retros. Our stack - Backend: Go & Postgresql - Frontend: Browser-based, VueJS, Webpack, Nuxt &, Tailwind - Research/Data Science: R, ArcGIS, Jupyter Notebooks, & Python - Data: GCP GCS, BigQuery, Composer/Airflow, Cloud Functions, Postgres, SQL, Python, Go, Aiven Debezium and Kafka, Fivetran - Infrastructure: Google Cloud, specifically Cloud Run, Kubernetes, Pub/Sub, BigQuery, and CloudSQL, managed with Terraform. We use GitHub for code hosting, DataDog for monitoring, and CircleCI for running our CI/CD pipelines. - Remote work tools: Slack, Zoom, Donut Requirements - At least 4 years of professional/production experience developing backend web-stack applications. - Professional experience leveraging Go in prior roles. Please note, part of the interview process includes completing a code challenge in Go. - Sustained track record of creating improvements in business-critical systems around stability, performance, and scalability. - Demonstrated ability to deliver complete systems from start to finish in a reasonable time frame with little or no supervision. - Strong interpersonal skills, such as an ability to explain complex technical concepts to non-technical audiences. #LI-DNI Compensation & Benefits: Below is the budgeted salary range for this position. Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to our team. Budgeted Salary Range $145,600—$163,800 USD The full salary range shows the min to max salary range for this position. Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate's qualifications, skills, and experience. Full Salary Range $145,600—$218,400 USD Benefits & Perks - Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it. - Competitive Salary & Equity - Comprehensive Medical, Dental, and Vision Plan Offerings - Life and disability coverage including voluntary options - Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements (Birthing parents may be eligible for additional leave through STD) - 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute. - Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace - Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity. - Be Well Program - Employees receive $50 per month to use towards your overall well-being - Paid Volunteer Service Hours - Referral Program and Reward Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time. U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered. Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law. We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner, we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency, all hiring decisions are made by our team members. Rest assured, your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process.

• Bridge the Gap: Translate broad leadership objectives into structured analytical projects with defined milestones, moving from "answering questions" to "building solutions." • Process Architecture: Design and standardize reporting methodologies across the team to ensure that metrics key business health metrics are calculated with unified logic across all operational functions. • Business Case Leadership: Lead the development of complex business cases for new initiatives, integrating ROI analysis with downstream data impact assessments. • Stakeholder Diplomacy: Serve as the primary analytical consultant for department heads, helping them prioritize their upcoming initiatives as well as new ideas based on data-driven potential. • Storytelling: Translate complex data into compelling, executive-ready narratives that don't just report numbers, but actively lead stakeholders to critical insights and balanced decisions regarding growth and profitability.