• Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team • Ensure all corporate policies, compliance requirements, and placement documentation are completed accurately and timely • Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities • Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations • Conduct candidate pre-screening and technical qualification assessments with ePlus engineering staff • Maintain ongoing relationships with placed consultants to monitor engagement status and support successful assignments • Build and strengthen customer relationships to help identify and support new business opportunities with your Staffing BDE • Participate in customer meetings and sales team meetings to promote and expand staffing services when needed • Maintain and update candidate records within the Applicant Tracking System (ATS) • Support reporting, tracking, and additional administrative responsibilities as assigned.

• Handle incoming and outgoing Proxy Solicitation and Information Agent calls • Handle a large volume of calls from an automated dialer • Manual research of contact information for shareholders • Solicit shareholder votes and accurately record voting instructions • Respond to shareholder inquiries using fact sheets and materials provided • Maintain an updated call center database by entering information • Produce results and maintain required performance metrics

Role Description Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? - Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. - Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. - Accurately document enrollment requests, status changes, complaints, and grievances. - Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. - Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. - Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Qualifications - Basic understanding of a call center environment in a customer service role and quality monitoring processes. - Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. - Ability to problem solve through analysis and ongoing feedback. - Achieve results through knowledge, empathy, and commitment. - Ability to work with people of diverse backgrounds. - High School diploma or GED. - Background and drug screening required. Requirements - Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. - We are currently NOT hiring in the following geographies, including but not limited to: - States: AK, CA, HI, MA, IL, MT & NY - Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Benefits - Paid Training with Equipment provided. - Full-time schedule (40 hrs. a week). - Career Growth Opportunities. - PerkSpot - Employee discount program. - Full Benefit Options from the start. - Health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. - Estimated hourly rate for this role is $16.00/h.

Role Description As our Customer Support Team Lead, you are the operational anchor for your assigned vertical. You bridge the gap between technical software support and project management. You are responsible for the technical support and "Plan vs. Actual" of every job—ensuring installations and support cases are not only solved technically but executed with a first time right approach, within budget and SLA. The position is fully remote and the working hours are 12:00 PM - 8:00 PM PST. - People & Performance Management: - Ensure that Tier 1 and Tier 2 agents are hitting the overall SLA of 90% for ticket resolution. - Manage nuanced SLAs for priority accounts in a consistent and autonomous manner. - Installation Management: - Manage the flow of installations across verticals to ensure SLA compliance. - Collaborate with the Vertical Operations Manager on projections. - Identify and order necessary parts. - Provide real-time software support during the installation phase. - Support & Incident Resolution: - Handle support tickets from start to finish. - Act as the primary communicator to Customer Success Managers (CSM), Field Service Engineers (FSE), or other relevant stakeholders (Tier 3). - Determine resolution paths based on Severity/Priority. - Execution & Budget Ownership: - Track OKR and real-time "budget vs. actual" for every project. - Monitor hours and costs for each work order and immediately escalate deviations. - Execute "Path to Autonomous Scale": - Support the strategic transition from manual support to automated "self-healing" systems. - Standardize SOPs and implement AI agents over time. - Cross-Functional Collaboration: - Work closely with Customer Success, Product, R&D, and Operations to resolve complex escalations. - Provide feedback on system stability. Qualifications - 3+ years of experience in Technical Support (Tier 2+) or Technical Operations. - Strong analytical skills with experience tracking project budgets, hours, and SLAs. - Experience creating SOPs and technical documentation to drive process standardization. - Technical proficiency in troubleshooting software/hardware integrations (Linux, Networking, SQL basics). - Experience using ticketing systems (e.g., Jira Service Management, Salesforce) and CRM tools. - Ability to manage logistics (ordering parts, scheduling resources) and communicate effectively with stakeholders. - Willingness to work between the hours of 12:00 PM and 8:00 PM PST (The position is fully remote). Requirements - A "System Builder" mindset: Someone who proactively looks to automate repetitive tasks rather than just fixing them. - Experience leading a support team or a remote technical team. - Proficiency in Salesforce Field Service (SFS) and inventory management systems. - Background in IoT, SaaS, or automotive technology. Benefits - Competitive Medical, Dental, Vision. - Company 401k Match. - 20 PTO days, Company paid holidays. - Career growth as we scale across the US. Compensation UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The annual base salary range for this position is $100,000 - $120,000. Why UVeye - Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. - Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale. - Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.