• Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team • Ensure all corporate policies, compliance requirements, and placement documentation are completed accurately and timely • Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities • Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations • Conduct candidate pre-screening and technical qualification assessments with ePlus engineering staff • Maintain ongoing relationships with placed consultants to monitor engagement status and support successful assignments • Build and strengthen customer relationships to help identify and support new business opportunities with your Staffing BDE • Participate in customer meetings and sales team meetings to promote and expand staffing services when needed • Maintain and update candidate records within the Applicant Tracking System (ATS) • Support reporting, tracking, and additional administrative responsibilities as assigned.

• Handle incoming and outgoing Proxy Solicitation and Information Agent calls • Handle a large volume of calls from an automated dialer • Manual research of contact information for shareholders • Solicit shareholder votes and accurately record voting instructions • Respond to shareholder inquiries using fact sheets and materials provided • Maintain an updated call center database by entering information • Produce results and maintain required performance metrics

Role Description The Customer Support Associate will be responsible for handling day-to-day customer interactions across live chat and email, ensuring a seamless, high-quality support experience for our users. This role is focused on: - Resolving queries efficiently - Maintaining strong communication standards - Delivering a great customer experience at scale This is a graveyard shift role, starting at 2:30 AM IST to 11:30 AM IST, supporting our global customer base. Core Responsibilities - Live Chat & Email Support (Core Focus) - Handle customer queries via live chat and email with: - Prompt and accurate responses - Clear, empathetic, and professional communication - Ensure a high standard of customer experience across all interactions. - Follow defined SOPs, macros, and tone guidelines consistently. - Troubleshoot customer issues and provide effective, timely resolutions. - Escalate complex or unresolved issues to relevant teams when needed. - Maintain detailed and accurate records of customer interactions. - Customer Experience & Process Excellence - Deliver high-quality, on-brand support while resolving queries efficiently. - Follow SOPs and workflows, stay updated on product changes, collaborate with the team for smooth shift operations, and proactively flag recurring issues to improve overall customer experience. Qualifications - 2–4 years of experience in Customer Support (Chat & Email-heavy environments preferred) - Strong written communication skills with attention to tone and clarity - Customer-first mindset with a problem-solving approach - Experience working with global customers (US, EU, or similar markets) is a plus - Willingness to work in a graveyard shift (starting 2:30 AM IST) - Basic understanding of support tools like Freshdesk, Kapture, or Intercom is a plus - Interest in photography as a hobby is a bonus What happens after you apply? - Step 1: If your profile aligns with our vibe and requirements for the role, our people team will reach out to you for a brief phone call. - Step 2: If everything aligns, your next chat will be with one of your future team members to better understand the role and your experience. - Step 3: You will then be given a task - this helps us evaluate your thought process and help you showcase your expertise. - Step 4: If everything goes well, you will meet the leadership for a quick bar-raiser round. - Step 5: If you do manage to clear all rounds, this is the point we make an offer, shake hands, and welcome you to the team.

Role Description Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? - Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. - Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. - Accurately document enrollment requests, status changes, complaints, and grievances. - Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. - Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. - Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Qualifications - Basic understanding of a call center environment in a customer service role and quality monitoring processes. - Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. - Ability to problem solve through analysis and ongoing feedback. - Achieve results through knowledge, empathy, and commitment. - Ability to work with people of diverse backgrounds. - High School diploma or GED. - Background and drug screening required. Requirements - Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. - We are currently NOT hiring in the following geographies, including but not limited to: - States: AK, CA, HI, MA, IL, MT & NY - Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Benefits - Paid Training with Equipment provided. - Full-time schedule (40 hrs. a week). - Career Growth Opportunities. - PerkSpot - Employee discount program. - Full Benefit Options from the start. - Health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. - Estimated hourly rate for this role is $16.00/h.