Aftershoot

Role Description The Customer Support Associate will be responsible for handling day-to-day customer interactions across live chat and email, ensuring a seamless, high-quality support experience for our users. This role is focused on: - Resolving queries efficiently - Maintaining strong communication standards - Delivering a great customer experience at scale This is a graveyard shift role, starting at 2:30 AM IST to 11:30 AM IST, supporting our global customer base. Core Responsibilities - Live Chat & Email Support (Core Focus) - Handle customer queries via live chat and email with: - Prompt and accurate responses - Clear, empathetic, and professional communication - Ensure a high standard of customer experience across all interactions. - Follow defined SOPs, macros, and tone guidelines consistently. - Troubleshoot customer issues and provide effective, timely resolutions. - Escalate complex or unresolved issues to relevant teams when needed. - Maintain detailed and accurate records of customer interactions. - Customer Experience & Process Excellence - Deliver high-quality, on-brand support while resolving queries efficiently. - Follow SOPs and workflows, stay updated on product changes, collaborate with the team for smooth shift operations, and proactively flag recurring issues to improve overall customer experience. Qualifications - 2–4 years of experience in Customer Support (Chat & Email-heavy environments preferred) - Strong written communication skills with attention to tone and clarity - Customer-first mindset with a problem-solving approach - Experience working with global customers (US, EU, or similar markets) is a plus - Willingness to work in a graveyard shift (starting 2:30 AM IST) - Basic understanding of support tools like Freshdesk, Kapture, or Intercom is a plus - Interest in photography as a hobby is a bonus What happens after you apply? - Step 1: If your profile aligns with our vibe and requirements for the role, our people team will reach out to you for a brief phone call. - Step 2: If everything aligns, your next chat will be with one of your future team members to better understand the role and your experience. - Step 3: You will then be given a task - this helps us evaluate your thought process and help you showcase your expertise. - Step 4: If everything goes well, you will meet the leadership for a quick bar-raiser round. - Step 5: If you do manage to clear all rounds, this is the point we make an offer, shake hands, and welcome you to the team.

At Aftershoot, we’re building a global community of photographers who spend less time behind their screens and more time behind the lens. Every feature we create, every update we ship, is designed to make post-processing easier, faster, and smarter for photographers around the world. From culling to editing to retouching. Our AI tools do all the heavy lifting, so photographers can focus on what they do best: capturing moments, telling stories, and creating magic. We’re a fast-growing, passionate team backed over 100K+ active users globally. Double-digit ARR in less than 4 years, amazing investors and team who truly believe in our mission. Our mission is clear: Become the default companion for every photographer in the world. If you care deeply about building meaningful products, working with curious and driven teammates, and being part of a team that genuinely loves what they do, we’d love to meet you. Let’s create the future of AI in photography, together. About the Role We’re looking for a Sales Lead who can own and scale our sales motion across inbound, outbound, and expansion revenue. We are a product-led company with strong inbound interest. Now, through our GTM Studio, we want to sharpen our B2B sales motion by strengthening lead management, systematically engaging high-intent prospects, converting them into revenue, and building thoughtful outbound motions. You’ll work closely with international prospects and global clients, helping us scale a world-class sales engine - without becoming process-heavy. 💼 What you’ll do: - Own inbound and high-intent leads end-to-end, from qualification to close, driving B2B revenue across global markets. - Build targeted outbound campaigns across Email, LinkedIn, and cold outreach to generate qualified pipeline. - Grow revenue through upsells, expansions, and strategic relationships with existing international clients. - Improve speed-to-lead, win rates, and overall pipeline efficiency through strong follow-ups and execution. - Maintain CRM hygiene, reporting accuracy, and forecasting discipline. - Create sales decks, proposals, and tailored pitch materials for prospects. - Work closely with Growth, Lifecycle, and Product teams to improve conversion and messaging. - Share customer and market insights to strengthen our GTM strategy. 🫂 What You’ll Bring - Proven experience owning revenue targets in a closing role (AE / Sales Lead / Founding Sales / Growth Sales). - Experience selling into a similar ICP (creators, SMBs, SaaS users, global audience). - Strong track record of converting inbound/high-intent leads into revenue. - Experience building and executing successful outbound campaigns. - Ability to create compelling sales decks, proposals, and pitch materials independently. - Strong understanding of pipeline management, forecasting, and CRM discipline. - You’ve built systems, not just followed playbooks. - Comfortable working US time zones. - High ownership mindset with a builder mentality. - Clear, confident communication skills. - Data-driven but action-oriented. What happens after you apply? - Step 1: If your profile aligns with our vibe and requirements for the role, our people team will reach out to you for a brief phone call. - Step 2: If everything aligns, your next chat will be with one of your future team members to better understand the role and your experience. - Step 3: You will then be given a task - this helps us evaluate your thought process and help you showcase your expertise. - Step 4: If everything goes well, you will meet the leadership for a quick bar-raiser round. - Step 5: If you do manage to clear all rounds, this is the point we make an offer, shake hands, and welcome you to the team.