ePlus Technology Solutions

• Lead a team of Engineers, Sr. Engineers, Consultants, Sr. Consultants and Architects • Provide Sales Engineering support, BOM creation assistance, SOW assistance along with planning and designing solutions for complex multi-vendor solutions • Engage various manufacturers and their engineering resources for design assistance and lab access • Research, design and develop repeatable solutions for customer IT needs • Assist in building and hiring professional services team, within assigned region • Work with the Services Director to set training goals for each member of team • Manage technical development and team satisfaction of employees • Manage monthly internal training workshops for employees • Provide input to the Services Director on employee reviews • Assist the Services Director with resource management • Build and maintain manufacturer/vendor relationships • Be an escalation point for Engineers and Sr. Engineers, Consultants, Sr. Consultants and Architects • Manage Quality Assurance (QA) of all projects within region • Meet with key vendors to stay current on products and technologies • Maintain multiple advanced manufacturer specific advanced certifications. i.e.: CCIE, CISSP, VCDX • Work with the Services Director and the National Practice Leads to develop standardized assessment, delivery and testing documentation to be used by ePlus nationally, for delivery of repeatable services • Continuing education of relevant certifications that would benefit the Lead Technical Architect role • Be available to meet customer IT needs and serve the Customer to ePlus’ standards

• Oversee projects with hardware involving logistics and services being conducted in the ePlus warehouses to ensure they are implemented smoothly, on-time, and on budget • Work closely and communicate with sales, services, and operations to stay abreast of all upcoming projects • Create, maintain, and monitor analysis of inbound/outbound forecast for ePlus warehouses • Communication as necessary with Inventory Control, Sales Order Changes and Returns and provide coordination assistance as needed. • Track and report warehouse activity levels • Work with warehouse and inventory control and if necessary, coordinate regular inventories and resolution of discrepancies • Report or follow up on shipping information for order invoicing • Point of contact for team inquiries and order status requests • Coordinate internal department coordination including external shipping carriers • Support customer-facing meetings • Work with customers to gather and inventory and shipping requirements, prioritize and develop schedules • Work with internal teams to ensure schedules are met. Communicate updates to customer in a timely manner. • Support ePlus financial objectives by forecasting project revenues monthly and analyzing variances; initiating corrective action

• Responsible for setting the strategy and go-to-market plans for current and emerging Security solutions • Maintain and evolve a Security strategy that aligns with business goals • Develop and maintain a competitive edge and deliver innovative solutions to clients • Collaborate with national delivery teams to refine, simplify, and differentiate solutions • Build go-to-market plans for introduction of new technology solutions • Develop packaged solutions that deliver profitability and sustainable growth for services

• Setting the strategy and go-to-market plans for collaboration and modern workforce productivity solutions • Building and implementing a Collaboration strategy that aligns with business goals • Collaborating with national delivery teams to refine and differentiate advanced solutions • Leading the go-to-market development for integrated technology and life cycle service offerings in the Collaboration practice areas • Developing packaged solutions that deliver profitability and sustainable growth • Identifying emerging Collaboration trends and technologies • Collaborating and aligning with strategy team and leadership supporting AI, cloud, etc.

• Accurately place orders into the system from customer-issued PO’s • Follow-up on orders to ensure their successful delivery within customer expectations. • Lead open order management, insuring that open orders are delivered to the customer expediently and accurately • Confirm that all invoicing activity is taking place in a timely and accurate manner • Take a proactive role with problem resolution at the customer and supplier levels • Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus • Assist customers with Returns issues, order inquiries, and any other requests for information • Develop successful relationships with sales, vendors, and internal departments • Assist with quoting • Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies • Use proper decorum in all communications with customers both internal and external • Projects and additional responsibilities as needed or assigned

• Lead the annual compensation planning process and partner with HR leaders and senior management to ensure incentive programs align with the company’s philosophies and business goals. • Conduct in-depth analysis of current compensation programs to evaluate effectiveness, competitiveness, and model enhancements. Manages compensation reporting and analytics. • Perform benchmarking, job evaluation, and market pricing to support program design and decision-making. • Develop, implement, administer, and maintain plans, programs, policies, educational materials, and communications devised to support compensation initiatives across the organization. • Participate in the design and development of the executive compensation-related sections of the proxy. • Support compensation planning and budgeting efforts with the FP&A team. • Work closely with the company’s stock plan administrator to process annual stock grants and transactions related to withhold-to-cover. • Maintain accurate and confidential records of incentive compensation plans, payments, and related documentation. • Stay informed about compensation related regulatory, market, and practice changes and trends. • Prepare both standard and ad hoc Compensation Committee materials. • Manage the activities of the Compensation team. Coach, mentor and guide analysts responsible for plan calculations and modeling. • Partner with other corporate areas (e.g. Accounting, Tax, and Legal) to ensure full compliance of all compensation programs. • Conduct job family reviews and market pricing analysis to support organizational design and talent strategy. • Uphold the highest standards of ethical conduct and professionalism, ensuring confidentiality and adherence to corporate policies and compliance requirements. • Other responsibilities and projects as assigned.

• Manage projects and tasks, as assigned, including: Tool replacement and upgrades, Maintain accurate data set in tools, Deploying new networks, Integrating tools and authentication methods, Hardware upgrades and replacements, Creating and updating documentation • Perform network/systems support in a Managed Services Center environment • Troubleshoot, isolate, and diagnose common problems network/systems problems, either alone or as part of a team • Resolve and manage problems effectively and immediately • Work in a team environment 7x24x365 with the ability to function independently and discretely during rotating shift work • Provide systems support functions for client end systems, including design, development, troubleshooting, diagnosis, and problem resolution. Follow-through until problems are resolved. • Focus on building your own high-level technical skills including building a strength in coding and automation techniques • Ability to work overnight shifts on a weekly rotating schedule • Ability to work remotely and still provide a professional communication experience

• Provide Data Center/systems support in a Managed Services Center • Work seamlessly with team to troubleshoot, isolate, and diagnose common and complex problems • Take ownership of task work and work independently to resolve customer issues and requests • Resolve and manage problems immediately in a team environment 7x24x365 • Provide systems support functions for client end systems, which includes troubleshooting, diagnosis, and resolution • Maintain current and high-level technical skills and certifications in the Data Center field • Stay updated on developments in computing technology and solutions to common problems

• Develop and execute strategic sales plans to drive growth including new account relationships • Achieve growth objectives through prospecting, active lead management, and relationship building with Tier 1, 2, and 3 Service Providers, Power-cooperative, and Utility. • Maintain and grow existing client revenues through cross-selling of ePlus core competencies • Establish and maintain manufacturer/partner relationships to develop joint sales opportunities • Implement an ongoing account management plan, including leveraging all specialized resources • Provide monthly forecast and quarterly reviews for assigned territory • Travel will be required, with the majority limited to the local territory. A smaller portion may involve air travel as needed.

• Lead the strategic application of technology to improve business performance, operational efficiency, and user experience across functions. • Manage a team of analysts or product managers who evaluate, implement, and optimize digital solutions that align with enterprise objectives. • Act as a liaison between business stakeholders. • Define and lead the strategic roadmap for enterprise business technologies in alignment with organizational goals. • Serve as a trusted advisor to senior leadership, offering insight on emerging technologies, process improvements, and digital transformation opportunities. • Establish and champion a digital vision that drives efficiency, innovation, and long-term value. • Lead integration strategies between systems such as ERP, HRIS, CRM, and financial platforms to create seamless, data-informed workflows. • Collaborate with departments including HR, Finance, Procurement, Legal, and Facilities to align technology capabilities with functional requirements. • Facilitate cross-functional governance groups and steering committees to support enterprise-wide technology decision-making. • Build, mentor, and retain a high-performing team with skills in solution delivery, systems administration, business analysis, and user support. • Promote knowledge sharing, professional development, and operational excellence through training and coaching. • Identify and close capability gaps to improve delivery speed, accuracy, and stakeholder satisfaction. • Evaluate and optimize business processes through automation, workflow design, and platform enhancements. • Lead enterprise application configuration efforts to ensure systems are aligned with business objectives and compliant with standards. • Guide the implementation of digital tools that enhance end-user experience and business agility. • Develop and enforce policies related to data integrity, security, system access, change management, and vendor compliance. • Maintain robust audit trails, risk controls, and documentation practices across systems. • Oversee budget and vendor management for platforms under the Office of Business Technology. • Promote a culture of continuous improvement, innovation, and proactive problem-solving within the ITS and business communities. • Pilot and scale emerging technologies (e.g., AI, process automation, data analytics) to improve enterprise outcomes. • Monitor industry trends and benchmarks to inform innovation strategies and maintain competitive advantage. • Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration. • Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.