Customer Service Representative
Location
United States
Posted
6 days ago
Salary
$16 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Representative
Conduent
Role Description Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? - Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. - Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. - Accurately document enrollment requests, status changes, complaints, and grievances. - Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. - Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. - Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Qualifications - Basic understanding of a call center environment in a customer service role and quality monitoring processes. - Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. - Ability to problem solve through analysis and ongoing feedback. - Achieve results through knowledge, empathy, and commitment. - Ability to work with people of diverse backgrounds. - High School diploma or GED. - Background and drug screening required. Requirements - Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. - We are currently NOT hiring in the following geographies, including but not limited to: - States: AK, CA, HI, MA, IL, MT & NY - Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Benefits - Paid Training with Equipment provided. - Full-time schedule (40 hrs. a week). - Career Growth Opportunities. - PerkSpot - Employee discount program. - Full Benefit Options from the start. - Health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. - Estimated hourly rate for this role is $16.00/h.
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