Role Description Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? - Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. - Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. - Accurately document enrollment requests, status changes, complaints, and grievances. - Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. - Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. - Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Qualifications - Basic understanding of a call center environment in a customer service role and quality monitoring processes. - Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. - Ability to problem solve through analysis and ongoing feedback. - Achieve results through knowledge, empathy, and commitment. - Ability to work with people of diverse backgrounds. - High School diploma or GED. - Background and drug screening required. Requirements - Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. - We are currently NOT hiring in the following geographies, including but not limited to: - States: AK, CA, HI, MA, IL, MT & NY - Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Benefits - Paid Training with Equipment provided. - Full-time schedule (40 hrs. a week). - Career Growth Opportunities. - PerkSpot - Employee discount program. - Full Benefit Options from the start. - Health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. - Estimated hourly rate for this role is $16.00/h.

Role Description As our Customer Support Team Lead, you are the operational anchor for your assigned vertical. You bridge the gap between technical software support and project management. You are responsible for the technical support and "Plan vs. Actual" of every job—ensuring installations and support cases are not only solved technically but executed with a first time right approach, within budget and SLA. The position is fully remote and the working hours are 12:00 PM - 8:00 PM PST. - People & Performance Management: - Ensure that Tier 1 and Tier 2 agents are hitting the overall SLA of 90% for ticket resolution. - Manage nuanced SLAs for priority accounts in a consistent and autonomous manner. - Installation Management: - Manage the flow of installations across verticals to ensure SLA compliance. - Collaborate with the Vertical Operations Manager on projections. - Identify and order necessary parts. - Provide real-time software support during the installation phase. - Support & Incident Resolution: - Handle support tickets from start to finish. - Act as the primary communicator to Customer Success Managers (CSM), Field Service Engineers (FSE), or other relevant stakeholders (Tier 3). - Determine resolution paths based on Severity/Priority. - Execution & Budget Ownership: - Track OKR and real-time "budget vs. actual" for every project. - Monitor hours and costs for each work order and immediately escalate deviations. - Execute "Path to Autonomous Scale": - Support the strategic transition from manual support to automated "self-healing" systems. - Standardize SOPs and implement AI agents over time. - Cross-Functional Collaboration: - Work closely with Customer Success, Product, R&D, and Operations to resolve complex escalations. - Provide feedback on system stability. Qualifications - 3+ years of experience in Technical Support (Tier 2+) or Technical Operations. - Strong analytical skills with experience tracking project budgets, hours, and SLAs. - Experience creating SOPs and technical documentation to drive process standardization. - Technical proficiency in troubleshooting software/hardware integrations (Linux, Networking, SQL basics). - Experience using ticketing systems (e.g., Jira Service Management, Salesforce) and CRM tools. - Ability to manage logistics (ordering parts, scheduling resources) and communicate effectively with stakeholders. - Willingness to work between the hours of 12:00 PM and 8:00 PM PST (The position is fully remote). Requirements - A "System Builder" mindset: Someone who proactively looks to automate repetitive tasks rather than just fixing them. - Experience leading a support team or a remote technical team. - Proficiency in Salesforce Field Service (SFS) and inventory management systems. - Background in IoT, SaaS, or automotive technology. Benefits - Competitive Medical, Dental, Vision. - Company 401k Match. - 20 PTO days, Company paid holidays. - Career growth as we scale across the US. Compensation UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The annual base salary range for this position is $100,000 - $120,000. Why UVeye - Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. - Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale. - Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

Role Description The Publix Fundraising Support Temp plays a key role in supporting the March of Dimes campaign in partnership with Publix Super Markets, Inc. This position serves as a liaison between March of Dimes and Publix associates, conducting store visits throughout the 8-day point-of-sale campaign. These visits are designed to strengthen fundraising efforts by engaging associates, expressing gratitude, and ensuring successful in-store execution. Responsibilities - Create and execute an efficient daily driving plan to maximize customer service for all stores assigned. - Must be professional, energetic, positive, and able to provide excellent customer service to all stores assigned. - Eloquently present March of Dimes information (campaign, mission, etc.) to store coordinators and associates. - Manage, maintain, and organize the delivery of marketing materials requested by stores assigned. - Make calls to store coordinators as assigned. - Provide weekly documentation of store visits and communication. - Meet with March of Dimes contact on an as-needed basis. Qualifications - Must have HS Diploma or GED. Requirements - Have reliable cell phone to make calls and/or computer to watch online training videos. - Have reliable transportation. - Involves lifting and carrying boxes. Details - Commitment is from 8/10/26 through 8/21/26. - Approximately 25 hours per week. - Flexible core business hours; available 7am-3pm. Company Description March of Dimes leads the fight for the health of all moms and babies. We’re advocating for policies to protect them. We’re working to radically improve the health care they receive. We’re pioneering research to find solutions. We’re empowering families with programs, knowledge and tools to have healthier pregnancies. By uniting communities, we’re building a brighter future for us all. We are dedicated to hiring a diverse workforce that fosters opportunities for personal and professional development. We provide a collaborative and supportive environment built upon our fundamental core principles where each employee is valued. Join us in the fight for healthy moms and strong babies.

• Assist customers via phone, email & chat regarding reservations, payments, cancellations, refunds, and general inquiries — mainly in German (with English support when needed)