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Treatwell logo
Treatwell

Transforming the way the hair and beauty community and their clients connect.

Knowledge Content Associate

Content Marketing ManagerContent Marketing ManagerFull TimeRemoteMid LevelTeam 501-1,000Since 2013H1B No SponsorCompany SiteLinkedIn

Location

Spain

Posted

12 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Knowledge Content Associate

Treatwell

Role Description We’re on a mission to make our Help Center the single source of truth for our customers, partners, and agents. The Knowledge Content Associate will play a key role in creating, curating, and maintaining high-quality content that is accurate, engaging, and easy to understand. This role is perfect for someone who has a keen eye for detail, and can balance clarity with creativity. You’ll work cross-functionally with Product, Operations, CX, and Localisation teams to ensure all Help Center content is not only factually correct but also consistent with our tone of voice. Your work will directly impact customer satisfaction, chatbot efficiency, and overall trust in our platform. You will be responsible for: - Create and update Help Center content that is accurate, user-friendly, and engaging. - Collaborate with subject matter experts across Product, CX, and Operations to gather information and validate details. - Adapt technical information into clear, concise language that is easy to understand for non-technical audiences. - Maintain brand tone of voice across all articles and ensure consistency of style, formatting, and structure. - Continuously audit and refresh existing content to keep it up-to-date, relevant, and aligned with product changes. - Optimise articles for usability (clear structure, formatting, images, video, and links). - Support localisation efforts by preparing content that is easily translatable and consistent across markets. - Leverage analytics and feedback to identify content gaps and opportunities to improve article performance and customer experience. - Experiment with new formats (guides, visuals, step-by-steps, interactive elements) to make knowledge more accessible and engaging. - Partner with AI/bot optimisation teams to ensure content is designed for easy use by both people and automation. Qualifications - You have proven experience in content creation and feel comfortable writing and refining content with a focus on clarity and quality. - You have high attention to detail – you notice small formatting issues, typos, and inconsistencies others might miss. - You have a creative mindset, always searching for ways to improve our Help Centres to provide the best partner and customer experience. - You have experience multitasking – you can juggle multiple requests and projects and shifting priorities with ease, while staying on track and meeting deadlines. - You're results-driven, always striving to meet targets with a strong focus on efficiency and quality. - You are process-oriented – you follow instructions carefully and consistently apply standards across all tasks. - You can meet tight deadlines and are happy working under pressure. - You collaborate well with teams and value feedback. - You're a proactive communicator – you ask questions or escalate issues when something doesn’t look right or the system behaves unexpectedly. - You are fluent in English (both written and oral forms). Any other European languages are a plus. Benefits - 28-days holiday, plus bank holidays. - Monthly €40 Treatwell vouchers so you can treat yourself too. - Mental health support through one of our partnerships. - Parental voucher. - Gym membership discount. Equal Opportunities We are committed to fostering a diverse, inclusive, and equitable workplace and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to their condition.

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