• Lead end-to-end implementation of Synthflow’s AI phone agent platform for enterprise customers — from solution design to configuration, integration, and go-live. • Collaborate closely with customer engineering, operations, and success teams to align technical deployments with business objectives. • Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools. • Proactively identify optimization opportunities, guiding customers to get the most out of their deployment and achieve meaningful business outcomes. • Act as the technical voice of the customer, translating their needs into actionable product insights and collaborating with Synthflow’s engineering and product teams. • Troubleshoot, resolve, and prevent technical issues, ensuring reliability and a frictionless experience in production environments. • Create best practices, playbooks, and technical resources that improve future implementations and enable customer self-sufficiency. • Contribute to account growth and renewal by driving strong adoption and long-term technical alignment.

• Build customer relations and apply technical expertise to on-site projects • Oversee field service deliverables, establish operational quality and assure customer satisfaction • Provide customer support by performing on-site installation services • Oversee diagnosis, troubleshooting, service, and repair of complex equipment and systems • Approve operational quality of system equipment • Instruct customers in operation and maintenance of the system • Serve as company liaison with customers on administrative and technical matters • Report to the Territory Services Manager and work onsite in Seattle, WA and across the Seattle territory • Perform project management functions, including needs identification, scheduling, tracking, and reporting • Support installation, startup, maintenance, and operation of automation control systems and related software applications • Participate in establishing, measuring, and achieving customer satisfaction metrics • Develop documentation including validation project plans and standard operating procedures

• Deliver billable professional services engagements across hybrid data center, virtualization, and cloud environments • Execute implementation, migration, upgrade, and modernization projects for enterprise clients • Deploy and support VMware, hyperconverged, storage, and Kubernetes platforms • Lead technical workstreams during project lifecycle phases (plan, design, implement, optimize, document) • Troubleshoot and resolve complex infrastructure issues across compute, storage, and data center networking domains • Develop client-facing deliverables including implementation documentation, cutover plans, validation reports, and knowledge transfer materials • Provide regular engagement status updates to project managers and client stakeholders • Ensure solutions are deployed according to scope, best practices, and performance expectations • Contribute to repeatable delivery methodologies, standards, and service offerings • Desire and commitment to achieve and maintain vendor and industry related certifications

• Independently complete engineering design, technical analysis, and preparation of specifications and reports for electric transmission projects, including overhead and underground transmission systems and related assessments • Develop computation methods, technical reports, and specifications under the guidance of senior staff or technical leadership • Identify and resolve technical discrepancies, applying standard procedures and best practices that support grid reliability, safety, and system performance • Monitor project progress and performance, acting quickly to resolve operational issues and minimize delays on critical electric transmission initiatives • Take responsibility for large portions of projects with oversight from senior staff or management, including field assignments associated with transmission assets