Role Description You will: - Serve as frontline support for the Sales organization, resolving issues related to Salesforce, account setup, order status, and commission inquiries; - Investigate and resolve commission disputes by analyzing discrepancies, reviewing data across multiple systems, identifying root causes, and documenting resolution outcomes; - Execute commission adjustments and corrections in accordance with established processes and policies within the commissions platform; - Develop, update, and maintain standard operating procedures (SOPs), process documentation, and sales support FAQs; - Support onboarding and training initiatives for new sales team members to ensure operational readiness and process compliance; - Communicate clearly and proactively with stakeholders regarding dispute status, timelines, and resolution plans; - Apply a customer-focused and solutions-oriented mindset to resolve operational challenges and improve the sales experience; - Identify opportunities to streamline sales operations, improve process efficiency, and enhance data accuracy through actionable insights and recommendations. Qualifications - Bachelor’s degree required; - Minimum of 2 years of experience in sales operations, sales support, or commissions administration; - Experience supporting channel go-to-market programs and working with point-of-sale (POS) data is a plus; - Hands-on experience with CRM platforms, preferably Salesforce; - Advanced Microsoft Excel skills, including data analysis and reporting; - Strong written and verbal communication skills in English; - Exceptional analytical, organizational, and problem-solving abilities; - Ability to manage multiple priorities in a fast-paced, evolving environment. Benefits - Competitive salary schemes; - 25 days holiday entitlement + bank holidays; - Attractive defined contribution pension scheme; - Private medical insurance; - Employee stock purchase plan; - Flexible working options; - Life assurance; - Enhanced maternity and paternity pay; - Career development support and wide-ranging learning opportunities; - Employee health and wellbeing support EAP, wellbeing guidance etc; - Corporate social responsibility initiatives including support for volunteering days.

• Development of RFPs / proposals / presentations / collateral • Draft RFP/proposal/presentation/collateral content with limited supervision • Collaborate with opportunity owners and solution architects to define the approach, key messages, differentiators, activities, deliverables, and milestones • Gather information by interviewing contributors and subject matter experts (SMEs) to produce content aligned with client needs • Provide guidance and feedback to improve content quality • Manage multiple RFP/proposal/presentation/collateral processes in parallel • Lead kick-off activities, including planning, stakeholder coordination, meeting organization, and document structuring • Track the real-time progress of content development (text and visuals)

Role Description DrFirst seeks a Sales Operations Intern to support the Revenue Operations team during a critical phase of data quality and process improvement. You will own meaningful CRM hygiene work in Salesforce, partner with Marketing Operations and RevOps on automation projects, and build the documentation foundation our growing team needs. This role is ideal for a student or recent graduate who wants hands-on experience with the Salesforce platform, enrichment tools like ZoomInfo, and the operational backbone of a B2B healthcare technology company. This is a paid, remote internship reporting to the RevOps Senior Director. You will work alongside an active Sales Operations function and gain exposure to senior commercial leaders, marketing operations, and customer success teams. Active use of AI tools including Claude (DrFirst's enterprise AI platform), ChatGPT, and Copilot is part of the daily workflow. Who Will Love This Role - A data quality enthusiast who finds satisfaction in turning messy CRM records into a clean, reliable source of truth. - A systems learner who wants real Salesforce administration experience and exposure to the modern revenue tech stack. - A documenter at heart who believes if it is not documented, it does not exist, and enjoys building SOPs others rely on. - An AI-curious operator who already uses Claude, ChatGPT, or Copilot daily and looks for ways to automate repetitive work. - A self-starter who delivers quality work independently in a remote-first environment without heavy supervision. What You Will Work On - Audit and clean CRM records. - Review and deduplicate leads, contacts, and accounts in Salesforce. Identify and archive inactive or stale records based on defined criteria including last activity date and engagement status. - Standardize and enrich field data. - Research and backfill missing or incomplete fields including industry, company size, title normalization, and lifecycle stage using LinkedIn, ZoomInfo, and other enrichment sources to ensure records meet DrFirst data standards. - Document data hygiene rules and SOPs. - Create and maintain standard operating procedures for data entry, field requirements, and record management so the team sustains quality improvements beyond the internship. - Automate recurring data tasks. - Partner with Marketing Operations and RevOps to identify repetitive data cleanup workflows. Build Salesforce reports, flows, or integrations with ZoomInfo or HubSpot reducing manual effort and flagging data quality issues in real time. - Support reporting and dashboard work. - Build and refine Salesforce reports and dashboards translating business questions into clear data visualizations for sales and marketing stakeholders. - Contribute to RevOps projects. - Participate in cross-functional meetings, take ownership of small workstreams, and bring fresh ideas to the team. Qualifications - Currently enrolled in a Bachelor's or Master's program, or recent graduate (within 12 months), in business, information systems, marketing, finance, or a related field. - Strong attention to detail with comfort working in spreadsheets and structured data. - Excellent written communication skills with the ability to draft clear documentation and SOPs. - Active, daily user of AI tools including Claude, ChatGPT, or Copilot for research, writing, and problem solving. - Self-directed with the discipline to deliver remote work on time and to spec. - Curious problem solver who treats data issues as puzzles rather than obstacles. Preferred Qualifications - Prior exposure to Salesforce as a user, administrator, or through coursework or Trailhead badges. - Familiarity with ZoomInfo, LinkedIn Sales Navigator, HubSpot, or similar enrichment and marketing automation platforms. - Interest in pursuing Salesforce Administrator certification during or after the internship. - Coursework or prior internship experience in sales operations, marketing operations, business analytics, or revenue operations. - Interest in healthcare technology and the business operations supporting it. Physical Requirements - This role is 100% remote. - While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. - Specific vision abilities required by this job include close vision requirements due to computer work. - Standard schedule: 9:00 AM to 5:00 PM EST. Consistent availability during these hours is required. - Reliable internet connection and a suitable workspace are expected. Benefits - Competitive compensation, with an hourly rate of $18 - $20/hr. - Paid time off accrual per company policy for interns. - Hands-on experience with Salesforce, ZoomInfo, HubSpot, and DrFirst's enterprise AI platform Claude. - Mentorship from the RevOps Senior Director and exposure to senior commercial leaders. - Opportunity to convert to full-time based on performance and business need. - DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone thrives, no matter where they log in from.

• Define and own the vision, multi-year roadmap, and operating model for G2's global sales enablement function, in close alignment with the company's revenue goals and GTM strategy • Lead a high-performing enablement team; foster a culture of continuous improvement, learning, and accountability • Serve as a strategic advisor and thought partner to senior sales leadership on all matters related to seller productivity, readiness, and ramp • Own the enablement budget, headcount planning, and vendor relationships in partnership with Finance and HR • Design and continuously improve scalable onboarding programs that measurably reduce time-to-productivity for new sales hires across all roles, levels, and segments • Build and maintain a comprehensive continuous learning curriculum spanning sales methodology, product knowledge, competitive positioning, objection handling, and skills development • Develop and scale manager enablement programs that equip frontline sales managers to coach effectively, drive rep development, and strengthen team performance • Lead the design and delivery of major enablement events including Sales Kickoffs, New Hire Bootcamps, QBR preparation, and in-field readiness programs • Own G2's sales content strategy; ensure sellers have timely access to accurate, high-quality, buyer-journey-mapped content — including pitch decks, battle cards, talk tracks, case studies, and ROI tools • Evaluate, implement, and drive adoption of the sales enablement technology stack (e.g., Highspot, Gong, Hyperbound) across the global sales organization • Establish and maintain a content governance model to ensure all seller-facing assets are current, on-message, and easily discoverable • Partner with Revenue Operations to align enablement programs with CRM workflows, pipeline data standards, and forecasting processes • Define and own the enablement analytics framework; leverage leading and lagging indicators — including ramp time, win rates, deal velocity, content utilization, and training completion — to measure program impact and ROI • Present enablement insights, program results, and strategic recommendations to executive leadership on a regular cadence • Collaborate closely with Product Marketing to translate messaging, competitive intelligence, and new product launches into field-ready assets and training programs • Partner with Marketing on demand generation alignment, ICP/persona development, and campaign-to-close enablement • Build strong relationships with sales leaders to ensure programs are tailored, adopted, and continuously improved based on field feedback