• Lead the solution architecture of digital services while ensuring alignment with citizen-centered design principles and agile software delivery approaches. • Develop overall architectural plans and uncover existing system contexts. • Provide recommendations, prototypes, and technical discovery activities to support solution feasibility. • Define and oversee iterative solution designs while analyzing impacts, risks, and system exposure. • Guide teams through the implementation of digital services and facilitate frequent product delivery. • Determine integration approaches and define target-state system boundaries and interactions. • Identify opportunities to leverage common digital service components and shared capabilities. • Provide guidance for detailed solution implementation designs and review code changes. • Contribute to code development activities related to user stories and technical tasks when required. • Coach and mentor product teams within agile delivery environments. • Contribute to the architectural vision for user-centric digital platforms and shared service capabilities. • Support the development of principles, metrics, and standards related to service quality and delivery. • Prepare architecture documentation, diagrams, and presentations for both technical and non-technical audiences. • Participate in the continuous improvement of architecture practices and delivery processes.

Role Description Spinnaker Support has an immediate need for a PostgreSQL Technical Solution Architect (TSA) to join our team in India. The TSA will possess deep technical expertise across PostgreSQL database technologies, enterprise open-source ecosystems, and associated high availability, performance, migration, and cloud-native architectures. The TSA will engage in critical aspects of database support delivery and solution lifecycle management including: - Technical analysis - Architecture design - Migration planning - Performance optimization - Troubleshooting - Implementation - Customer advisory - Team development - Pre-sales support activities The TSA will act as a trusted advisor to customers and internal teams, providing expert-level architectural guidance for complex PostgreSQL environments across on-premises, hybrid, and cloud deployments. The role requires the ability to manage technical compliance, operational resilience, and best practices throughout all stages of the database lifecycle. Qualifications - Bachelor’s Degree or equivalent experience - 15+ years of database administration, architecture, or support experience - 10+ years hands-on PostgreSQL experience in enterprise environments - Strong experience with PostgreSQL performance tuning, HA/DR, replication, backup/recovery, and security - Engagement in Postgres Community as contributor or reviewer - Experience with PostgreSQL migrations from Oracle, SQL Server, or other commercial databases Requirements - Experience with cloud platforms such as AWS, Azure, or GCP - Experience with enterprise PostgreSQL distributions such as EDB, Crunchy Data, or similar - PostgreSQL or cloud certifications preferred Benefits - This position is considered level 4 help desk support. - Must have excellent customer focus and communication, friendly interaction, and a passion to help customers with their software issues. - Provide technical expertise required by application support team. - Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems. - Must have ability to work well within a collaborative team environment. - Drive customer satisfaction by tracking issues from start to closure. - Occasional after hours, weekends and holiday support including participating in on-call rotation. - Lead architecture and design discussions for enterprise PostgreSQL solutions. - Serve as the technical lead and trusted advisor for complex customer engagements. - Collaborate with engineering, support, delivery, and sales teams to ensure successful customer outcomes. - Mentor junior engineers and contribute to team capability development. - Participate in escalation handling for critical production issues and provide advanced troubleshooting support. - Identify opportunities for automation, operational efficiency, and process improvement. Required Competencies (Knowledge, Skills, and Abilities) - Expert-level understanding of PostgreSQL architecture, internals, administration, and ecosystem tooling - Strong understanding of replication technologies, clustering, connection pooling, backup/recovery, and observability frameworks - Experience with Linux system administration and scripting - Knowledge of Kubernetes, containers, and cloud-native database deployments is highly desirable - Flexibility, adaptability, and ability to work effectively in ambiguous or rapidly evolving environments - Excellent written and verbal communication skills - Strong remote working discipline with the ability to independently manage customer and internal deliverables Preferred Technical Experience - PostgreSQL - Patroni, PgBouncer, HAProxy - Streaming Replication and Logical Replication - Backup technologies such as pgBackRest or Barman - Monitoring tools such as Prometheus, Grafana, and ELK - Cloud database services including Amazon RDS/Aurora PostgreSQL, Azure Database for PostgreSQL, and Google Cloud SQL - Database migration and schema conversion tools - Infrastructure automation using Ansible, Terraform, or similar tools - Kubernetes operators for PostgreSQL

• Lead end-to-end implementation of Reltio MDM solutions including architecture, design, development, and deployment. • Design and configure Reltio data models, match/merge rules, survivorship rules, reference data management, hierarchies, and workflows. • Work closely with business stakeholders to define MDM strategy, governance, and master data processes. • Implement and support MDM solutions for: HCP/HCO mastering Customer 360 Product mastering Territory alignment Consent and compliance-related data domains • Integrate Reltio with upstream/downstream systems such as: Veeva CRM Salesforce Snowflake SAP Data warehouses/lakes Third-party healthcare data providers (IQVIA, Veeva OpenData, & MMIT). • Configure and optimize: Match & merge algorithms Survivorship rules Crosswalks Data quality validations Stewardship workflows • Collaborate with data governance and analytics teams to ensure high-quality mastered data. • Support data migration, data onboarding, and large-scale data harmonization activities. • Provide technical leadership, mentoring, and best practices to project teams. • Participate in architecture reviews, estimations, and client discussions.

• Create site layouts, feasibility studies, and early-stage design concepts for new and existing EV operations facilities. • Produce detailed drawings and documentation for facility components including service areas, support spaces, and site infrastructure. • Design and coordinate EV charging layouts, ensuring compliance with accessibility standards and electrical requirements. • Work closely with internal teams (engineering, operations, real estate, facilities) and external partners to align design with operational needs. • Manage permitting processes and ensure designs meet applicable building codes, zoning regulations, and environmental standards. • Contribute to the creation of design standards and playbooks to ensure consistency across projects and streamline future development. • Prepare construction documentation and review shop drawings to ensure design intent is maintained throughout execution. • Support long-term infrastructure planning and real estate strategy through design expertise and technical guidance. • Participate in site selection and evaluation, providing architectural input during due diligence and planning phases. • Conduct design reviews and site visits to ensure construction aligns with approved plans and standards.