Slipstream IT

• Partner with Senior Practice Leads and leadership to develop marketing strategies and create compelling content for Salesforce, AI, data, cybersecurity, cloud, and managed services solutions. • Develop marketing collateral including case studies, solution briefs, presentations, one-pagers, blogs, and thought leadership content. • Manage HubSpot-driven email marketing campaigns and initiatives, with additional support for LinkedIn marketing and social media content. • Monitor campaign performance using HubSpot, Google Analytics, and LinkedIn analytics, providing recommendations to improve engagement and lead generation. • Maintain and optimize website content, SEO, and digital assets to increase visibility and website traffic. • Coordinate webinars, conferences, and trade shows, including Veeva Summit, Salesforce World Tour, BIO International, and other Life Sciences events. • Support co-marketing initiatives with strategic partners and technology alliances. • Develop executive presentations and sales enablement materials. • Maintain marketing content libraries and ensure brand consistency across all channels.

• Provide white-glove, End User Service Desk Support via phone, email, SMS,and chat. • Manage an open ticket queue including Incidents, Requests, Tasks and Changes across multiple ticketing systems such as ServiceNow, FreshService and Zendesk. • Document all incoming and outgoing communications with all customers, including daily ticket follow-ups in the respective ticketing system. • Perform resets in systems such as Active Directory, Entra, Office 365 Admin and Okta. • Perform uninstall/reinstall of approved software applications to devices. • Provide support for Multifactor Authentication, SSO Applications and VPN technologies. • Support various industry standard applications such as Veeva. • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories. • Administer Office 365 including Distribution List (DL) Management and Shared Mailbox support. • Manage Adobe license administration and user provisioning. • Perform Okta administration including user lifecycle management and application assignments. • Manage SharePoint access including permissions, site access, and group membership. • Onboarding and offboarding of clients employee via AD, Entra, or other supplied software

• Lead a virtual service delivery team and develop a strong partnership with assigned clients as the main point of contact. • Execute strong communication skills and client service skills to effectively lead client status meetings, presentations and address any escalations or challenges. • Ability to multi-task across clients, services, internal teams, build productive partnerships and lead troubleshooting sessions across technical resources and drive innovative solutions. • Continually work to drive account improvements, and have a positive, customer-centric attitude. • Lead proactive strategy with key stakeholders to improve service and client and internal team partnerships. • Work with customers to ensure they are leveraging services and products effectively and finding value in our services. • Become an expert in Slipstream offerings and educate customers on the use and benefits of our products - especially with IT support across the service desk, depot, and managed infrastructure services. • Work closely with sales, support, billing, and technical teams to ensure an exceptional customer experience and take care of any customer issues. • Be a customer advocate while capturing customer feedback and reporting requests to product management and development. • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. • Maintain a revenue base by managing account retention and renewal. • Drive upgrade revenue through increased product adoption and increased usage. • Ability to manage, develop and mentor other customer success managers on the team.

Role Description The Technical Manager drives the technological advancement of the organization. They oversee the systems and networking teams, and ensure the implementation, innovation, and efficient management of IT infrastructure. The Technical Manager collaborates with networking and systems support teams to enhance system performance, complete projects and support technical services. Technical Managers keep up with advancements in the field and promote technological innovation. Responsibilities - Supervise day-to-day operations - Respond to customer service issues in a timely manner - Manage innovation, implementation and ongoing support of systems and networks - Manage support teams and evaluating performance metrics - Oversee infrastructure testing, documentation, and change management - Ensure that products and services are delivered on time and within budget - Manage software and hardware installations and upgrades - Maintain computer network infrastructure and ensure network security - Hire and train new IT staff - Ensure continuing education of the latest industry techniques and best practices Requirements - A Bachelor's degree in a business administration field or equivalent experience - Extensive experience in technical management - Ability to manage IT support teams, as well as hire and train new IT staff - Extensive experience in collaborating with development teams and clients - Ability to diagnose faults, oversee documentation, and implement required changes - Ensuring optimal hardware and software functionality, as well as network security - Ability to keep up with IT advancements - Outstanding written and verbal communication skills - Good understanding of management practices and techniques - Excellent leadership and interpersonal skills - Travel up to 10% - Must be on-camera for remote calls. Work Schedule Typical schedule will be Monday to Friday, 8:00 AM to 5:00 PM. Must be flexible to accommodate departmental needs. Work Location Place of employment is expected to be Remote. For all remote meetings, there is an expectation of being on-camera for all meetings with appropriate attire and background. Physical Requirements - This position requires the ability to remain in a stationary position, often standing or sitting for prolonged periods. - The ability to move about to accomplish tasks. - Adjusting or moving objects up to 20 pounds in all directions. - Communicating verbally and written word with others to exchange information. - Exposure to a standard office environment with average room temperatures with no adverse environmental conditions expected. Benefits - 401k match - Comprehensive group health, dental, vision benefits - Life insurance/LTD - Discretionary PTO

• Supervise day-to-day operations • Respond to customer service issues in a timely manner • Manage innovation, implementation and ongoing support of systems and networks • Manage support teams and evaluating performance metrics • Oversee infrastructure testing, documentation, and change management • Ensure that products and services are delivered on time and within budget • Manage software and hardware installations and upgrades • Maintain computer network infrastructure and ensure network security • Hire and train new IT staff • Ensure continuing education of the latest industry techniques and best practices

• Analyze real-world datasets to support epidemiologic, scientific, and regulatory projects • Build, validate, and maintain SAS programs for analysis datasets and study outputs • Transform raw real-world data sources including EMR, EHR, claims, and registries into accurate, traceable, analysis-ready datasets • Perform quality control and peer review to ensure programming deliverables are accurate and aligned with study plans and SOPs • Document programming decisions and dataset derivations to support reproducibility and audit readiness • Review and validate SAS code and outputs developed by other programmers • Partner with cross-functional teams including epidemiology, biostatistics, medical writing, regulatory, and client stakeholders • Follow internal SOPs, FDA RWE guidance, and other applicable regulatory standards

• Lead department AI assessments and produce AI Maturity Snapshots • Deliver hands-on tiered AI enablement workshops • Run open office hours and 1-2-1 support sessions • Build and deploy AI workflows and automations • Consult on AI agent strategy • Support internal AI adoption

• Provide white-glove, End User Service Desk Support via phone, email, and chat. • Manage incidents and requests within the ServiceNow, Freshservice or Zendesk ticketing systems. • Perform and document daily ticket follow-ups with end users within respective ticketing system. • Resolve username and password problems. • Perform uninstall/reinstall of approved software applications to devices. • Provide Multifactor Authentication, Single Sign-On and VPN Support. • Perform software and application support. • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories. • Provides support for general how-to inquiries.

• Serve as lead Salesforce architect on Patient Services engagements, owning end-to-end solution design across Salesforce Health Cloud and Life Sciences Cloud (Patient Services), with extension into Service Cloud, Experience Cloud, Data Cloud / Data 360, and MuleSoft as needed • Design and validate solution architecture for Patient Services use cases, including patient enrollment and onboarding, benefits verification, prior authorization, copay and financial assistance, hub case management, adherence and refill, field reimbursement, nurse case management, and patient/caregiver engagement • Own data model design across Health Cloud and Life Sciences Cloud Patient Services objects (Care Programs, Care Program Enrollees, Care Program Products, Care Plans, Care Requests, etc.), ensuring scalable, extensible, and platform-aligned implementations • Design security, sharing, and PHI handling architecture, including role hierarchy, sharing rules, restriction rules, field-level security, encryption, and audit logging appropriate for HIPAA and regulated patient data • Architect integrations across the Patient Services ecosystem, including specialty pharmacy, hub vendors, EHR/EMR, payer and clearinghouse, benefits verification, copay vendors, and patient-facing channels (SMS, email, portal, IVR) • Design HCP and patient portal experiences on Experience Cloud, including authentication, authorization, identity, and patient/caregiver delegation patterns • Provide hands-on technical leadership across configuration, Apex, Lightning Web Components (LWC), Flow, and integration design reviewing code, design artifacts, and platform decisions to ensure quality and scalability • Lead technical discovery and architecture workshops with client stakeholders across patient services operations, IT, security, and compliance • Translate business and clinical requirements into pragmatic, validated solution designs, balancing platform best practice with delivery realities • Author solution architecture documentation, including data model diagrams, integration architecture, security model, environment strategy, and architecture decision records (ADRs) • Partner with BAs, developers, QA, and validation leads to ensure solution designs are buildable, testable, and (where applicable) validatable under GxP and 21 CFR Part 11 considerations • Mentor developers, junior architects, and BAs on Health Cloud, Life Sciences Cloud, and Patient Services patterns, including design reviews, code reviews, and technical coaching • Support presales and solutioning for Patient Services pursuits, including level-of-effort estimation, SOW input, response to RFx, and client architecture presentations • Stay current on the Salesforce HLS roadmap (Life Sciences Cloud, Health Cloud, Agentforce for HLS, Data Cloud) and translate platform direction into recommendations for clients and internal Slipstream investment • Contribute to Slipstreams Patient Services accelerators, reference architectures, and reusable assets to improve delivery speed and quality across engagements

Role Description The Human Resources Coordinator provides administrative support for the Human Resources department. They assist Human Resources Lead with employee records maintenance, onboarding, payroll processing, and providing administrative support to all employees on a daily basis. Key Responsibilities - Assist with all internal and external Human Resources related inquiries or requests. - Processes new hire onboarding and employee through HRIS. - Hold new hire orientation for all W2 new hires. - Maintain digital copies of employee records in compliance with federal regulations. - Perform I9/E-Verify & background checks for all W2 new hires. - Assist with performance management procedures. Qualifications - Bachelor’s degree in human resources or related field, or 3-5 years of experience in lieu of degree. - Full understanding of HR functions and best practices. - Strong analytical skills and highly computer literate with capability in Outlook, MS Office and related business and communications tools. - Meticulous attention to detail a must. - Strong decision-making and problem-solving skills. - Strong organizational and time management skills. - Ability to maintain utmost confidentiality. Requirements - Typical schedule will be Monday to Friday, 8:00 AM to 5:00 PM EST. - Must be flexible to accommodate departmental needs. Physical Requirements - This position requires the ability to remain in a stationary position, often standing or sitting for prolonged periods. - The ability to move about to accomplish tasks. - Adjusting or moving objects up to 20 pounds in all directions. - Communicating verbally and written word with others to exchange information. - Exposure to a standard office environment with average room temperatures with no adverse environmental conditions expected. Benefits - 401k match - Comprehensive group health, dental, vision benefits - Life insurance/LTD - Discretionary PTO - Salary: $45,000-$50,000