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Program Manager

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

62 days ago

Salary

$73.4K - $113.2K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Program Manager

Recruiting.com

• Oversees associates to ensure their ability to handle calls and provide appropriate customer service • Monitors the performance of staff members to assess training needs and requirements • Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes • Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes • Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs • Implement assigned call centre projects • Design and development of new projects including development of protocols, resource allocation and database • Ongoing evaluation of project strengths, weaknesses and potential areas for improvement • Produce all project related reporting • Participate in client meetings • Daily and on-going client project communications • Identify and implement staff recruiting strategies and participate in the hiring process • Responsible to report all Adverse Events to the assigned units/departments

Job Requirements

  • Minimum University Degree in Business Administration, Science or equivalent experience
  • Science / healthcare background an asset
  • Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries
  • Strong client management experience an asset
  • Minimum 2 years’ experience in project or program management
  • Minimum 2 years of People management experience
  • Experience in reimbursement considered an asset
  • RN/RPN designation an asset and may be required by specific programs
  • Advanced knowledge of pharmaceutical distribution industry
  • Working knowledge of automated warehouse operating system
  • Strong business and financial acumen
  • Strong analytical and mathematical skills
  • Ability to communicate effectively both orally and in writing
  • Effective interpersonal and leadership skills
  • Effective organizational skills; attention to detail
  • Ability to consistently meet deadlines
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently
  • Excellent presentation skills
  • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Benefits

  • Health insurance
  • Dental and vision care
  • Backup dependent care
  • Adoption assistance
  • Infertility coverage
  • Family building support
  • Behavioral health solutions
  • Paid parental leave
  • Paid caregiver leave
  • Professional development opportunities
  • Mentorship programs
  • Employee resource groups
  • Volunteer activities

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