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Program Manager
Location
Canada
Posted
62 days ago
Salary
$73.4K - $113.2K / year
Seniority
Senior
Job Description
Program Manager
Recruiting.com
• Oversees associates to ensure their ability to handle calls and provide appropriate customer service • Monitors the performance of staff members to assess training needs and requirements • Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes • Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes • Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs • Implement assigned call centre projects • Design and development of new projects including development of protocols, resource allocation and database • Ongoing evaluation of project strengths, weaknesses and potential areas for improvement • Produce all project related reporting • Participate in client meetings • Daily and on-going client project communications • Identify and implement staff recruiting strategies and participate in the hiring process • Responsible to report all Adverse Events to the assigned units/departments
Job Requirements
- Minimum University Degree in Business Administration, Science or equivalent experience
- Science / healthcare background an asset
- Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries
- Strong client management experience an asset
- Minimum 2 years’ experience in project or program management
- Minimum 2 years of People management experience
- Experience in reimbursement considered an asset
- RN/RPN designation an asset and may be required by specific programs
- Advanced knowledge of pharmaceutical distribution industry
- Working knowledge of automated warehouse operating system
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Ability to communicate effectively both orally and in writing
- Effective interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Excellent presentation skills
- Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
Benefits
- Health insurance
- Dental and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Professional development opportunities
- Mentorship programs
- Employee resource groups
- Volunteer activities
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