• Maintenance of a territory caseworker assignment • Ongoing maintenance of the assigned projects • Monitoring: Protocol adherence • Documentation in case files (electronic and hard files) • Database use and accuracy of information collected • Phone calls for accuracy of content and telephone etiquette • Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence • Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager • With the manager, participate in the hiring and training process of new staff • Identification of needs for modification of program database, protocols and current processes • Daily and on-going client project communications • Assistance and back up to the manager • Client reporting • Responsible to report all Adverse Events to the assigned units/departments • The Associate Program Manager will also be assigned other duties and tasks as required from time to time.

• Oversees associates to ensure their ability to handle calls and provide appropriate customer service • Monitors the performance of staff members to assess training needs and requirements • Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes • Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes • Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs • Implement assigned call centre projects • Design and development of new projects including development of protocols, resource allocation and database • Ongoing evaluation of project strengths, weaknesses and potential areas for improvement • Produce all project related reporting • Participate in client meetings • Daily and on-going client project communications • Identify and implement staff recruiting strategies and participate in the hiring process • Responsible to report all Adverse Events to the assigned units/departments

• Join FreedomCare's National Expansion team as a critical role in project oversight and involvement. • Conduct research for launching new states, execute launch checklists and coordinate post-launch activities. • Collaborate closely with team members and stakeholders to achieve project objectives with precision.

• Manages regional and global Marketing Mix programs (multi-country Marketing Mix client) • Partners with clients to design and implement tailored delivery processes, governance frameworks, and reporting during program setup and ongoing maturity • Leading the design of best practices within Circana Delivery teams to support the standardization of deliverables globally • Ensure consistency across the deliverables and adherence to client program guidelines • Provides guidance on complex or non‑standard scopes • Serves as the Solution Delivery escalation point, managing conflict resolution when required • Support and participate in the local teams critical client presentations • Closely collaborate with Circana’s commercial counter part (commercial client Mix lead) • Identifies major risks and recommends mitigation strategies • Collaborates across Solutions Delivery teams to standardize processes and deliverables • Proposes and drives automation initiatives and the development of new deliverables • Proactively identifies opportunities to scale delivery and improve efficiency • Manage the delivery of complex Marketing Mix projects and delivering the client insights • Participate or lead Proof of Concept Marketing Mix projects (eg new industries, new data, new approaches etc) • Support her/his team manager in Solutions Desing team to foster continuous improvement of deliverables for the Marketing Mix solutions and programs in a scalable manner through collaboration with Circana’s Commercial and Product partners (and data Science) • May need to perform or coordinates Meta analyses to develop regional / global learnings