Role Description Dane Street is seeking a National Account Management Specialist to support and manage relationships with key national clients, including large TPAs and insurance carriers. This relationship-focused role is responsible for ensuring client satisfaction, operational alignment, and long-term retention. The ideal candidate will serve as the primary point of contact for assigned accounts, driving consistent communication, resolving issues, and ensuring the delivery of a high-quality, seamless IME experience. Key Responsibilities - Account Management & Client Relationships - Serve as the primary day-to-day contact for assigned national accounts - Build and maintain strong relationships with claims leadership, program managers, and key operational stakeholders - Develop a deep understanding of each client’s workflows, expectations, and program requirements - Sales & Revenue Growth - Drive referral and revenue growth within designated national accounts - Identify and execute upsell and cross-sell opportunities - Partner with Sales Directors and Managing Directors to align on account strategy - Support new client rollouts and participate in client meetings, events, and industry conferences - Collaborate with Operations, Sales Support, Marketing, and Physician Recruitment teams to ensure successful onboarding and expansion - Stay informed on market trends, competitor activity, and industry developments - Client Stewardship & Engagement - Lead and support stewardship meetings, quarterly business reviews (QBRs), and performance check-ins - Prepare and present service metrics, utilization trends, and improvement opportunities - Ensure clients remain informed, engaged, and confident in service delivery - Issue Resolution & Escalation Management - Act as the primary contact for client concerns, service issues, and escalations - Partner with internal teams to investigate and resolve issues in a timely manner - Communicate updates clearly and proactively to clients - Identify risks early and implement solutions to prevent recurrence - Operational Alignment & Program Management - Ensure client-specific requirements are clearly communicated and executed internally - Collaborate with operations, scheduling, and QA teams to maintain service consistency, turnaround times, and quality - Support onboarding and implementation of new programs and accounts - Performance Monitoring & Continuous Improvement - Track and analyze key metrics, including turnaround times, report quality, and client satisfaction - Identify trends and recommend process improvements - Partner internally to enhance overall service delivery - Internal Collaboration - Work closely with National Sales Managers, Managing Sales Directors, Sales Directors, and Operations teams - Support the rollout and ongoing management of national programs - Provide feedback on client needs, service gaps, and market insights Qualifications - 5–7+ years of experience in account management or client services within workers’ compensation, auto, or liability sectors - Experience working with TPAs, insurance carriers, and complex multi-state accounts - Strong understanding of workers’ compensation claims processes preferred - Excellent communication, presentation, and organizational skills - Strong attention to detail and ability to manage multiple priorities Key Competencies - Relationship-driven with a strong client service mindset - Proactive problem-solver with sound judgment - Effective communicator across internal and external stakeholders - Highly organized with the ability to manage multiple accounts - Collaborative and team-oriented Benefits - Comprehensive benefits package designed to support well-being - Medical, dental, and vision coverage for you and your family - Voluntary life insurance options for you, your spouse, and your children - Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans - Basic life insurance, short-term disability, and long-term disability coverage at no cost - Generous paid time off policy - 401k plan with a company match - Apple equipment and a media stipend for remote workspace

• Support the renewal strategy and execution for a high-volume portfolio of low-touch accounts. • Support retention efforts through proactive account engagement and risk identification. • Help identify opportunities for upsell, cross-sell, and service expansion aligned to customer needs and company growth objectives. • Manage all renewal and expansion documentation, ensuring accuracy, compliance, and timely processing through internal systems. • Support accurate forecasting and account tracking related to renewals, retention, and growth opportunities. • Build and maintain strong customer relationships across a broad portfolio of low-touch accounts. • Serve as a primary commercial point of contact for customer contract and business discussions. • Execute scalable customer engagement strategies through digital outreach, virtual meetings, webinars, and proactive communications. • Communicate effectively with customers to gather required information, coordinate renewal and expansion activities, and reinforce the value of CyberMaxx services. • Monitor customer health trends and escalate risks or concerns proactively.

• Support the onboarding process of new groups from application through to successful enrollment • Work with customers on their annual benefits renewal process and any coverage or carrier changes • Utilize phone, text, and email to provide proactive onboarding support and reconcile issues for customers • Partner with internal team members in revenue operations and support to ensure a smooth, high-satisfaction experience for customers • Keep detailed notes/records in Salesforce regarding customer accounts and interactions

• Formulation and Promotion of Key Account Strategies • Analyze the clinical systems, patient flow, and decision-making structures of key medical institutions to formulate and execute medium- to long-term account strategies. • While building trusting relationships with stakeholders, provide value as a partner working alongside medical institutions to shape the future of patient care. • Prescription Penetration & Institutional Transformation • We analyze clinical processes and treatment policies to develop and execute prescription penetration strategies that ensure this medication is promptly delivered to the appropriate patients. • We will promote the transformation of treatment pathways and the improvement of hospital operations by fostering cross-departmental collaboration and supporting the implementation of hospital protocols. • Engagement & Scientific Partnerships • We build relationships of trust with Key External Experts (KEEs) at an early stage and promote scientific discussions based on clinical challenges. • We will strengthen relationships with the medical community through activities such as promoting appropriate use within healthcare institutions, proposing new clinical pathways. • Business Advancement Through Cross-Functional Collaboration • We collaborate with internal departments such as Marketing, Medical Affairs, Pharmaceutical Vigilance, and Commercial Excellence (including SFEs) to drive key account strategies. • We analyze market opportunities, patient perspectives, and the competitive landscape to maximize business results across the organization. • Contribution to the Entire Sales Department • Contribute to the growth and improved performance of the entire sales department, not just one’s own division. • Specifically, actively share best sales practices and risk management experience to promote the accumulation of organizational knowledge and the strengthening of sales capabilities.