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CyberMaxx prevents, detects, and responds to cyberattacks so organizations can have peace of mind.
Digital Account Manager
Location
Maryland
Posted
24 days ago
Salary
0
Seniority
Senior
Job Description
Digital Account Manager
CyberMaxx
• Support the renewal strategy and execution for a high-volume portfolio of low-touch accounts. • Support retention efforts through proactive account engagement and risk identification. • Help identify opportunities for upsell, cross-sell, and service expansion aligned to customer needs and company growth objectives. • Manage all renewal and expansion documentation, ensuring accuracy, compliance, and timely processing through internal systems. • Support accurate forecasting and account tracking related to renewals, retention, and growth opportunities. • Build and maintain strong customer relationships across a broad portfolio of low-touch accounts. • Serve as a primary commercial point of contact for customer contract and business discussions. • Execute scalable customer engagement strategies through digital outreach, virtual meetings, webinars, and proactive communications. • Communicate effectively with customers to gather required information, coordinate renewal and expansion activities, and reinforce the value of CyberMaxx services. • Monitor customer health trends and escalate risks or concerns proactively.
Job Requirements
- Proven experience in account management, customer success, or related role.
- Experience managing renewals, customer retention, or expansion opportunities preferred.
- Experience managing multiple priorities or working with multiple customers preferred.
- MDR or cybersecurity services experience preferred.
- Excellent communication and interpersonal skills.
- Strong organizational, prioritization, and problem-solving abilities.
- Ability to manage multiple customer relationships simultaneously in a fast-paced environment.
- Comfortable communicating with audiences ranging from End Users to C-Level Executives.
- BA/BS degree or equivalent experience preferred.
- Ability to thrive in a high-growth and rapidly changing environment.
Benefits
- Flexible Paid Time Off
- 401k with a company match
- Medical, Dental and Vision Coverage
- Voluntary Short Term and Long Term Disability
- Employee Assistance Program with Mental Health Supplement
- Voluntary Basic, Accidental, and other ancillary life insurance
- Health Savings Account Contribution (with selection of a HDHP)
- 10 annual, paid holidays
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