• Support the renewal strategy and execution for a high-volume portfolio of low-touch accounts. • Support retention efforts through proactive account engagement and risk identification. • Help identify opportunities for upsell, cross-sell, and service expansion aligned to customer needs and company growth objectives. • Manage all renewal and expansion documentation, ensuring accuracy, compliance, and timely processing through internal systems. • Support accurate forecasting and account tracking related to renewals, retention, and growth opportunities. • Build and maintain strong customer relationships across a broad portfolio of low-touch accounts. • Serve as a primary commercial point of contact for customer contract and business discussions. • Execute scalable customer engagement strategies through digital outreach, virtual meetings, webinars, and proactive communications. • Communicate effectively with customers to gather required information, coordinate renewal and expansion activities, and reinforce the value of CyberMaxx services. • Monitor customer health trends and escalate risks or concerns proactively.

• Support the onboarding process of new groups from application through to successful enrollment • Work with customers on their annual benefits renewal process and any coverage or carrier changes • Utilize phone, text, and email to provide proactive onboarding support and reconcile issues for customers • Partner with internal team members in revenue operations and support to ensure a smooth, high-satisfaction experience for customers • Keep detailed notes/records in Salesforce regarding customer accounts and interactions

• Formulation and Promotion of Key Account Strategies • Analyze the clinical systems, patient flow, and decision-making structures of key medical institutions to formulate and execute medium- to long-term account strategies. • While building trusting relationships with stakeholders, provide value as a partner working alongside medical institutions to shape the future of patient care. • Prescription Penetration & Institutional Transformation • We analyze clinical processes and treatment policies to develop and execute prescription penetration strategies that ensure this medication is promptly delivered to the appropriate patients. • We will promote the transformation of treatment pathways and the improvement of hospital operations by fostering cross-departmental collaboration and supporting the implementation of hospital protocols. • Engagement & Scientific Partnerships • We build relationships of trust with Key External Experts (KEEs) at an early stage and promote scientific discussions based on clinical challenges. • We will strengthen relationships with the medical community through activities such as promoting appropriate use within healthcare institutions, proposing new clinical pathways. • Business Advancement Through Cross-Functional Collaboration • We collaborate with internal departments such as Marketing, Medical Affairs, Pharmaceutical Vigilance, and Commercial Excellence (including SFEs) to drive key account strategies. • We analyze market opportunities, patient perspectives, and the competitive landscape to maximize business results across the organization. • Contribution to the Entire Sales Department • Contribute to the growth and improved performance of the entire sales department, not just one’s own division. • Specifically, actively share best sales practices and risk management experience to promote the accumulation of organizational knowledge and the strengthening of sales capabilities.

• Build the commercial model : Design revenue frameworks including: referral fees, revenue share, tiered programs, co-sell arrangements • Transition long-standing free partnerships to paid structures • Own a partner revenue number and build the pipeline to hit it • Serve enterprise districts through partners • Ensure partners are genuinely ready to support large, complex school districts : technically, operationally, and from a compliance standpoint (FERPA, COPPA, state reqs) • Build enablement tools : playbooks, readiness reviews, escalation paths that scale partner quality without requiring hand-holding • Be the internal voice of what districts actually need from our partner ecosystem • Manage and grow top partnerships • Own ClassLink’s most strategic partner relationships and expand their commercial scope over time • Negotiate complex agreements with a focus on long-term partnership health, not just deal terms • Identify upsell, cross-sell, and joint-solution opportunities across the existing partner base • Work across the company • Partner closely with Sales, Product, Finance, and Client Services to build and execute the partner roadmap • Represent ClassLink at key industry events (ISTE, FETC, BETT) and build relationships that open doors • Help shape how ClassLink talks about and packages partner value : internally and externally