• Pipeline Generation — carry a sourced-and-influenced pipeline number through the ServiceNow channel across the Americas, with weekly tracking and a specific focus on AI-led pipeline. Source net-new logos in NewRocket's ICP, register cleanly, and run them to first meeting alongside NewRocket Account Executives. • AI Pipeline Focus — make AI pipeline generation the leading indicator of this role's success. Maintain a weekly view of AI-sourced and AI-influenced pipeline tied to NewRocket's AI offerings, and report it into the Chief Growth & Alliances Officer every week. • Joint Go-to-Market — build and execute the joint GTM with ServiceNow AMS field leadership, translating it down to AE-level, PSM-level, and District-level account plays across US Commercial, US Enterprise (Manufacturing, Telco/Tech, BFS, Energy, Retail, Healthcare & Life Sciences), and Canada. • Program Management — own NewRocket's standing inside ServiceNow's partner program. Maintain Elite Partner status, advance specializations and Product Line Achievements, and proactively work with delivery to close gaps in certifications and CSAT. Track every change ServiceNow makes to the partner program — tier requirements, incentive structures, designations, MDF mechanics, deal registration rules — and communicate those changes clearly and quickly to NewRocket leadership, Sales, Delivery, and the affected functions so the company can respond. • Relationship Management — manage NewRocket's ServiceNow relationships across the Americas with clear, structured ratings of the commercial value each relationship delivers to NewRocket. Maintain a current view of every meaningful ServiceNow contact by geo and vertical, the cadence of engagement, the pipeline they have sourced or influenced, and a value rating that informs where the next investment of time goes. • Solution Co-Development — partner with NewRocket's Industry Marketing, Field CTOs, and Offering teams to develop ServiceNow-anchored solutions, sales plays, and battlecards that are commercially packaged, priced, and sellable — not just demonstrable. Drive ServiceNow channel demand for Origin, FlightPath.AI, AIx, Maestro, the Intelligent Agent Crew, NewRocket Intelligence, and any new solutions and offerings NewRocket brings to market. • Hyperscaler Partnerships — own NewRocket's commercial relationships with AWS as they relate to the ServiceNow ecosystem. Ensure NewRocket's ServiceNow-focused solutions are listed and transactable on the AWS Marketplace and drive co-sell motion with hyperscaler field teams against ServiceNow accounts. • Good News Engine — actively communicate and market NewRocket's wins, customer outcomes, and AI successes back into ServiceNow. Make sure ServiceNow's field, AMS leadership, and product teams hear NewRocket's good news stories continuously — not just once a quarter. • Monthly ServiceNow Newsletter — partner with Marketing to produce and distribute a monthly newsletter to ServiceNow's field and partner organization, highlighting NewRocket wins, customer stories, AI outcomes, and joint pipeline progress. • ServiceNow Field Relationships — operate as the trusted point of contact for ServiceNow's AMS partner leadership and ensure coordination and relationships are managed between NewRocket field and ServiceNow field. Build credibility through responsiveness, deal execution, and a deep understanding of ServiceNow's products, roadmap, and field priorities. • Forecasting and Operating Rhythm — establish the operating cadence, scorecard, and reporting that gives NewRocket leadership clear, weekly visibility into partner-sourced pipeline health, AI pipeline progression, bookings forecast, and program ROI.

• Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance. • Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives. • Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities. • Develop and implement best practices for ServiceNow governance, security, and optimization. • Ensure seamless integration of ServiceNow with other enterprise applications and systems. • Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance. • Oversee license management, ensuring the organization remains compliant with ServiceNow licensing agreements. • Manage relationships with ServiceNow and third-party vendors, ensuring optimal service delivery and platform support.

• Manage and maintain software licensing positions for enterprise publishers, including Microsoft, Oracle, Adobe, IBM, and other publishers and SaaS providers. • Analyze software entitlement, usage, and deployment data to identify compliance risks and optimization opportunities. • Support software audits, true-ups, renewals, and vendor compliance activities. • Review and interpret software contracts, licensing agreements, and maintenance terms. • Partner with procurement and vendor management teams during software renewals and negotiations. • Maintain accurate software entitlement and contract repositories within ServiceNow. • Utilize ServiceNow SAM Pro to manage software lifecycle activities, including reconciliation, normalization, licensing, and compliance reporting. • Support configuration, maintenance, and continuous improvement of ITAM and SAM processes within ServiceNow. • Collaborate with stakeholders to document current-state and future-state business processes. • Identify process inefficiencies and recommend improvements aligned with SAM and ITAM best practices. • Support CMDB, asset management, and ITSM data quality initiatives. • Develop reporting, dashboards, and KPIs related to software compliance, usage, and cost optimization. • Participate in cross-functional initiatives involving ITAM, SAM, procurement, finance, and operations teams.

Role Description - Atuar no desenvolvimento, customização e evolução de soluções na plataforma ServiceNow; - Construir e manter workflows, automações e fluxos de processos utilizando recursos nativos da plataforma; - Apoiar integrações entre sistemas, garantindo estabilidade e eficiência nas comunicações via APIs; - Realizar sustentação, troubleshooting e correções de incidentes e problemas técnicos; - Configurar formulários, catálogos, regras de negócio e automações; - Participar de projetos de implantação, contribuindo com análise técnica, desenho de solução e definição de melhores práticas; - Colaborar com times multidisciplinares na identificação de melhorias e otimização de processos. Qualifications - Experiência com desenvolvimento e customização na plataforma ServiceNow; - Conhecimento sólido em construção de fluxos utilizando Flow Designer; - Experiência com integrações via APIs REST e SOAP; - Vivência no desenvolvimento de Script Includes; - Conhecimento em carga e transformação de dados utilizando Import Set e Transform Maps; - Experiência com criação e customização de interfaces utilizando UI Builder; - Conhecimento em automações e integrações através do IntegrationHub; - Atuação prévia em projetos de implantação e evolução de soluções ServiceNow; - Experiência em desenho de soluções técnicas e definição de arquitetura funcional; - Vivência com integrações complexas entre sistemas; - Capacidade de troubleshooting, análise de causa raiz e resolução de problemas em ambiente produtivo. Requirements - Certificação ServiceNow CSA (Certified System Administrator); - Experiência prévia com módulos ITSM; - Conhecimento em boas práticas de governança, automação e sustentação na plataforma ServiceNow. Benefits - Oportunidades 100% remotas 👨🏻‍💻 - Plano de saúde 👨‍⚕️ - Plano odontológico 🦷 - Vale-alimentação 🍽️ - Vale home office 💻 - Feedbacks periódicos 💬 - Programa de indicações 🏅 - Acolhimento psicológico 🙋🏻‍♂️ - Ginástica laboral 🏋️ - Academia de conhecimento 🧠 - Convênio com escola de inglês 🔤 - Reuniões mensais de transparência 🔃 - Happy hour online 🍻 - Kit de boas-vindas 🎁