• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Role Description This position is a career level 19P with a role classification of Fully Remote. (Ideal candidate must live or relocate to the Bay Area). The TFM position, part of the Product Quality & Technical Service team, is field-based and provides mobile technical expertise directly supporting customer satisfaction, Audi dealers, and the improvement of Audi vehicles product quality. Main responsibilities include: - Identification, analysis, and reporting of causes for product performance and quality shortcomings of in-use vehicles. - Direct assistance to Audi dealers in the prompt, efficient, and effective repair of customer vehicles while documenting all findings. - Assist Audi Dealers to improve the customer service experience through the prompt and correct repair of vehicles and the forward resolution of quality issues. - Support Audi dealers to manage technical customer cases: diagnose and correctly repair difficult to localize product shortcomings on customer vehicles. - Report emerging vehicle quality issues to the Product Support Team. - Report service information shortcomings, errors/missing repair information, tool shortcomings, wiring diagrams, etc. - Partner with the Region Teams and Customer Care Teams in dealing with sensitive customer vehicle technical issues. - Document all information collected during dealer visits and deliver it to Technical and Region Teams in a professional manner. - Organize and host technical update meetings with dealer service personnel. - Continuously develop own technical/personal knowledge/skills by participating in training and development opportunities. - Provide cross-functional technical assistance to other groups of Audi of America and Audi global headquarters in Germany. - Support the operation of the team by performing special projects and tasks as necessary. Qualifications - 5-7 years of experience in the automotive industry with preference to retail technical service operations or other OEM technical field/service/training experience. - Automotive High Voltage certification/training. - Associate Degree in Automotive Technology or equivalent degree or certification. - Bachelor's Degree in Science with major in a technical subject or equivalent degree or certification (ASE A1-A8 + L1) - desired. Requirements - Problem solving, resilient and flexible. - Self-starter/Time management skills. - Process development and adherence. - Customer focused; service, support and experience. - Strong Communication skills – ability to convey complicated technical concepts. - Analytical – use of logic and reason. - Conceptual thinking – creative and strategic. - Collaborative and Integration capabilities – joining people, processes and/or systems. - Influencing and negotiation skills. - Automotive High Voltage operation and diagnostic proficiency. Benefits - Salary range in California: $115,000.00 - $138,000.00, dependent on factors such as geographical differentials, industry-based experience, skills, training, credentials, and other qualifications. Company Description Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Role Description We are seeking a skilled Resident Technician to join our dynamic team. Our technicians are the face of Seegrid that provide exceptional onsite service and timely resolutions for our customers. The Resident Technician role is responsible for customer support, troubleshooting and repairing electrical and mechanical issues, and ensuring AMRs operate efficiently and effectively at the customer site. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused mindset. The Resident Technician role is fully remote and located at the customer site. - Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit - Manage and conduct all on-site troubleshooting, repair and testing tasks for powered industrial trucks, robotic and vision guided systems - Perform routine maintenance tasks to improve reliability and prevent failures - Work with a collaborative attitude and team spirit in an ever-changing dynamic environment - Coach customer staff on safety, equipment operation and maintenance best practices - Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials - Remain prepared for customer service calls which most likely require travel on short notice - Take ownership on-going skill development by engaging in regular product and software trainings - Follow all safety protocols to maintain a safe work environment Qualifications - High school diploma - Proven experience as a Field Service Technician or similar position - Ability to work long hours in noisy and busy environments - Ability to lift 50 pounds - Strong customer interface with commitment to customer satisfaction - Excellent written and verbal communication skills - Good technical knowledge of Windows; proficient in Microsoft Office - Strong work ethic and willingness to learn - Ability to travel extensively both domestically and internationally and maintain a clean driving record - Passport is required - Must be a highly responsible individual who can work independently and with minimal supervision Requirements - Technical certification or associates degree preferred - Experience with Linux Benefits Seegrid has been recognized as a Best-Place-to-Work. We'd love to have you join us! Company Description - Leading provider of self-driving industrial vehicles - Develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce - Suite of solutions includes vision-guided vehicles, fleet management software, actionable analytics, and best-in-class service and support - Unique and proven technology with automation solutions that have safely driven millions of autonomous miles in real production facilities without a single personnel safety incident - Vision to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions

Role Description The Senior Field Engineer is responsible for making tactical and strategic decisions that impact implementations and overall Field Operations for SG. This position performs standard and technical analysis of goals and objectives of the business environment for which they are in, plan, analyze and implements strategic field operations and business unit solutions. The Sr. Field Engineer develops and reviews high impact processes that strategically align the implementation project and field operations with global SG business partners and customers. This position interacts with project staff who support cross-functional departments focused on more than one project and multiple customers simultaneously. A key responsibility of this position for both internal and external customer is fostering a relationship. This position will develop and nurture professional working relationships between customer and field operations. This person is involved in resolving customer discontent and ensures all customer obligations, Service Level Agreements (SLA) and contracts are met. This person also will ensure that any adverse impact on service quality is minimal. This position works a nonstandard workweek and nonstandard hours while traveling 80% of the year. Qualifications - A Bachelor’s Degree in Computer Science or equivalent job experience - 2 years of management or project leadership experience - 7+ years of related technical experience - Basic LAN administration skills - Advanced Microsoft experience Requirements - Manage and monitor project implementations including installation of terminals, peripherals, and network hardware along with other operational systems to ensure daily service levels are met - Responsible for first line of field operations of multiple work groups, jurisdictions and systems - Ability to handle high-level multiple jurisdictional field operations with complex applications utilizing more than one operating system - Ability to foster customer relationships - Manages third party consultants as necessary to complete assigned projects and implementations - Directs and coordinates troubleshooting activities for field events, performs site audits and works with local site to adhere to Field Operations policy and procedures - Interface with local Field Service, Operations Manager, Project Manager, and customer staff as appropriate during projects implementations and site reviews - Responsible for creating various levels of documentation including tech training, call center and customer facing - Ability to organize, anticipate and monitor budgetary needs for each project that they manage to ensure fiscal maintenance and general procurement for Lottery Operations - Ability to follow all departmental standards, policies and procedures with latitude to troubleshoot daily issues within established standards - Responsible for training of field staff to ensure that they are self-sufficient after/during project implementation period for continuous trouble-free operation of all field activities - Participates with the process and staff that minimizes the adverse impact of incidents and problems by working both proactively and reactively - Seeks to discover the root cause of problems and then implements Irreversible Corrective Action (ICA) plans - Recording, reporting, and tracking defects to accurately depict the status of the service levels and identify trends that need addressed - Ensure adherence to prescribed schedules and operating policies and procedures - Helps analyze new business opportunities and the decision support analysis required for responding to Request for Proposals (RFP) - Inputs to budget process. Responsible for reviewing all expenditures - Assist with new product development (Hardware and customer interface) including financial and operational components - Ability to be on-call during system events during non-standard work hours - Nonstandard work hours expected regularly exceeding 60 hours per week Company Description Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.