Seegrid

Role Description We are seeking a skilled Resident Technician to join our dynamic team. Our technicians are the face of Seegrid that provide exceptional onsite service and timely resolutions for our customers. The Resident Technician role is responsible for customer support, troubleshooting and repairing electrical and mechanical issues, and ensuring AMRs operate efficiently and effectively at the customer site. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused mindset. The Resident Technician role is fully remote and located at the customer site. - Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit - Manage and conduct all on-site troubleshooting, repair and testing tasks for powered industrial trucks, robotic and vision guided systems - Perform routine maintenance tasks to improve reliability and prevent failures - Work with a collaborative attitude and team spirit in an ever-changing dynamic environment - Coach customer staff on safety, equipment operation and maintenance best practices - Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials - Remain prepared for customer service calls which most likely require travel on short notice - Take ownership on-going skill development by engaging in regular product and software trainings - Follow all safety protocols to maintain a safe work environment Qualifications - High school diploma - Proven experience as a Field Service Technician or similar position - Ability to work long hours in noisy and busy environments - Ability to lift 50 pounds - Strong customer interface with commitment to customer satisfaction - Excellent written and verbal communication skills - Good technical knowledge of Windows; proficient in Microsoft Office - Strong work ethic and willingness to learn - Ability to travel extensively both domestically and internationally and maintain a clean driving record - Passport is required - Must be a highly responsible individual who can work independently and with minimal supervision Requirements - Technical certification or associates degree preferred - Experience with Linux Benefits Seegrid has been recognized as a Best-Place-to-Work. We'd love to have you join us! Company Description - Leading provider of self-driving industrial vehicles - Develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce - Suite of solutions includes vision-guided vehicles, fleet management software, actionable analytics, and best-in-class service and support - Unique and proven technology with automation solutions that have safely driven millions of autonomous miles in real production facilities without a single personnel safety incident - Vision to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions

Role Description We are seeking a skilled Field Service Technician to join our dynamic team. Our technicians are the face of Seegrid that provide exceptional onsite service and timely resolutions for our customers located across the country. The Field Service Technician role is responsible for customer support, troubleshooting and repairing electrical and mechanical issues, and ensuring AMRs operate efficiently and effectively. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused mindset. The Field Service Technician role is fully remote and may require up to 80% travel. - Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit - Manage and conduct all on-site troubleshooting, repair and testing tasks for powered industrial trucks, robotic and vision guided systems - Perform routine maintenance tasks to improve reliability and prevent failures - Work with a collaborative attitude and team spirit in an ever-changing dynamic environment - Coach customer staff on safety, equipment operation and maintenance best practices - Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials - Remain prepared for customer service calls which most likely require travel on short notice - Take ownership on-going skill development by engaging in regular product and software trainings - Follow all safety protocols to maintain a safe work environment Qualifications - High school diploma - Proven experience as a Field Service Technician or similar position - Ability to work long hours in noisy and busy environments - Ability to lift 50 pounds - Strong customer interface with commitment to customer satisfaction - Excellent written and verbal communication skills - Good technical knowledge of Windows; proficient in Microsoft Office - Strong work ethic and willingness to learn - Ability to travel extensively both domestically and internationally and maintain a clean driving record - Passport is required - Must be a highly responsible individual who can work independently and with minimal supervision Requirements - Technical certification or associates degree preferred - Experience with Linux Benefits Seegrid has been recognized as a Best-Place-to-Work. We'd love to have you join us! - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. - Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

Why join Seegrid? Seegrid Corporation is the leading provider of autonomous mobile robots for material handling. Seegrid has been recognized as a Top 5 most innovative robotics company in the world by Fast Company in 2022. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our suite of solutions includes mobile robots, material flow software platform, and best-in-class service and support. Our unique and proven technology sets us apart-our automation solutions have safely driven millions of autonomous miles in real production facilities without a single personnel safety incident. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions. General Summary The Sr. Software Engineer will work on a variety of projects related to increasing the spatial and situational awareness of our industrial autonomous vehicles. Primary Responsibilities - Write and maintain production-grade, C++ perception code that will run the real-time control loops of our industrial autonomous vehicles - Focus on algorithm design and validating algorithm robustness for real-world deployment. - Research, design, develop, maintain, and extend perception algorithms that will run in production on our vehicles. Subsystems may include: localization, mapping, state estimation, obstacle detection and avoidance, object detection and localization, semantic segmentation, classification, and tracking. - Guide the development of algorithm design from prototype to production including training on large scale data sets and curating (to ground truth) back testing data sets to be integrated with our automated test infrastructure for the production of software stack. - Development of executable implementations of your algorithms in C++ or Python and provide clear documentation on their usage and performance characteristics. - Provide elevated levels of support to assist with perception-related field issues. The applicant may work remotely 100% from any U.S. state. Compensation & Benefits Salary: $175,000.00 per year Seegrid offers company paid medical, dental, vision, life and long term disability insurance. Seegrid also offers PTO, 11 annual company paid holidays, a 401k plan with company match, the ability to participate in a medical HSA plan and a dependent care FSA plan, and participation in the Seegrid bonus plan. Additional details regarding the benefits offered can be found at: https://seegrid.sharefile.com/d-s5cd5987aefd5404fa35e343180576c88 Required Qualifications This position requires, at a minimum: - U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Electrical Engineering, Computer Engineering, Robotics Engineering, or related degree - 4 years of experience in the job offered, or a related occupation - Experience programming in python and C++ - Experience with ROS - Experience with computer vision and senior fusion - Experience with Linux Operating Systems - Experience with developing robotic systems for production All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity. Seegrid Privacy Policy: https://seegrid.com/privacy-policy/

Why join Seegrid? Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our suite of solutions includes vision-guided vehicles, fleet management software, actionable analytics, and best-in-class service and support. Our unique and proven technology sets us apart-our automation solutions have safely driven millions of autonomous miles in real production facilities without a single personnel safety incident. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions. About The Role We are seeking a skilled Field Service Technician to join our dynamic team. Our technicians are the face of Seegrid that provide exceptional onsite service and timely resolutions for our customers located across the country. The Field Service Technician role is responsible for customer support, troubleshooting and repairing electrical and mechanical issues, and ensuring AMRs operate efficiently and effectively. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused mindset. The Field Service Technician role is fully remote and may require up to 80% travel. Responsibilities Include: - Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit - Manage and conduct all on-site troubleshooting, repair and testing tasks for powered industrial trucks, robotic and vision guided systems - Perform routine maintenance tasks to improve reliability and prevent failures - Work with a collaborative attitude and team spirit in an ever-changing dynamic environment - Coach customer staff on safety, equipment operation and maintenance best practices - Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials - Remain prepared for customer service calls which most likely require travel on short notice - Take ownership on-going skill development by engaging in regular product and software trainings - Follow all safety protocols to maintain a safe work environment Required Qualifications: - High school diploma - Proven experience as a Field Service Technician or similar position - Ability to work long hours in noisy and busy environments - Ability to lift 50 pounds - Strong customer interface with commitment to customer satisfaction - Excellent written and verbal communication skills - Good technical knowledge of Windows; proficient in Microsoft Office - Strong work ethic and willingness to learn - Ability to travel extensively both domestically and internationally and maintain a clean driving record - Passport is required - Must be a highly responsible individual who can work independently and with minimal supervision Desirable Qualifications: - Technical certification or associates degree preferred - Experience with Linux Seegrid has been recognized as a Best-Place-to-Work. We'd love to have you join us! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Field Operations Engineer, you will play a key role in ensuring the smooth operation and maintenance of complex technical systems and equipment deployed at various customer sites. Your expertise will be essential in troubleshooting, diagnosing, and resolving dynamic technical issues promptly. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused mindset. The Field Engineer role is fully remote and may require up to 80% travel. Key Responsibilities: - Possess an advanced understanding of electrical and mechanical troubleshooting - Provide technical support and maintenance services, diagnosing issues, and implementing corrective actions promptly - Partner with Seegrid Support, Engineering and Customer Success teams to provide the best possible resolution to customer concerns - Collaborate with engineering and product teams to provide feedback on performance and reliability - Coach customer staff on safety, operation and maintenance best practices - Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials - Remain prepared for customer service calls which most likely require travel on short notice - Take ownership of on-going skill development by engaging in regular product and software trainings - Adhere to safety standards to maintain a safe work environment Qualifications - Associates degree in electrical/mechanical technology, or at least 3 years of experience in complex machinery or industrial equipment - Ability to work long hours in noisy and busy environments - Ability to lift 50 pounds - Strong customer interface with commitment to customer satisfaction - Excellent communication and interpersonal skills - Ability to use software to diagnose issues - Strong work ethic and willingness to learn - Ability to travel extensively both domestically and internationally and maintain a clean driving record - Passport is required - Must be a highly responsible individual who can work independently and manage priorities - Experience using Linux Company Description Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our suite of solutions includes vision-guided vehicles, fleet management software, actionable analytics, and best-in-class service and support. Our unique and proven technology sets us apart - our automation solutions have safely driven millions of autonomous miles in real production facilities without a single personnel safety incident. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.