Scientific Games

Role Description The Senior Field Engineer is responsible for making tactical and strategic decisions that impact implementations and overall Field Operations for SG. This position performs standard and technical analysis of goals and objectives of the business environment for which they are in, plan, analyze and implements strategic field operations and business unit solutions. The Sr. Field Engineer develops and reviews high impact processes that strategically align the implementation project and field operations with global SG business partners and customers. This position interacts with project staff who support cross-functional departments focused on more than one project and multiple customers simultaneously. A key responsibility of this position for both internal and external customer is fostering a relationship. This position will develop and nurture professional working relationships between customer and field operations. This person is involved in resolving customer discontent and ensures all customer obligations, Service Level Agreements (SLA) and contracts are met. This person also will ensure that any adverse impact on service quality is minimal. This position works a nonstandard workweek and nonstandard hours while traveling 80% of the year. Qualifications - A Bachelor’s Degree in Computer Science or equivalent job experience - 2 years of management or project leadership experience - 7+ years of related technical experience - Basic LAN administration skills - Advanced Microsoft experience Requirements - Manage and monitor project implementations including installation of terminals, peripherals, and network hardware along with other operational systems to ensure daily service levels are met - Responsible for first line of field operations of multiple work groups, jurisdictions and systems - Ability to handle high-level multiple jurisdictional field operations with complex applications utilizing more than one operating system - Ability to foster customer relationships - Manages third party consultants as necessary to complete assigned projects and implementations - Directs and coordinates troubleshooting activities for field events, performs site audits and works with local site to adhere to Field Operations policy and procedures - Interface with local Field Service, Operations Manager, Project Manager, and customer staff as appropriate during projects implementations and site reviews - Responsible for creating various levels of documentation including tech training, call center and customer facing - Ability to organize, anticipate and monitor budgetary needs for each project that they manage to ensure fiscal maintenance and general procurement for Lottery Operations - Ability to follow all departmental standards, policies and procedures with latitude to troubleshoot daily issues within established standards - Responsible for training of field staff to ensure that they are self-sufficient after/during project implementation period for continuous trouble-free operation of all field activities - Participates with the process and staff that minimizes the adverse impact of incidents and problems by working both proactively and reactively - Seeks to discover the root cause of problems and then implements Irreversible Corrective Action (ICA) plans - Recording, reporting, and tracking defects to accurately depict the status of the service levels and identify trends that need addressed - Ensure adherence to prescribed schedules and operating policies and procedures - Helps analyze new business opportunities and the decision support analysis required for responding to Request for Proposals (RFP) - Inputs to budget process. Responsible for reviewing all expenditures - Assist with new product development (Hardware and customer interface) including financial and operational components - Ability to be on-call during system events during non-standard work hours - Nonstandard work hours expected regularly exceeding 60 hours per week Company Description Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Role Description Apply change management processes and procedures to ensure safe and consistent I.T. production changes including software, hardware, network, operating system, and configuration changes across the entire Lottery I.T. infrastructure to include AWS Cloud. Assist in managing deployment of all patching on Scientific Games mission critical Lottery systems. Work in conjunction with Lottery Technical Operations, Software Development, Quality Assurance, Lottery Site personnel and the Change Advisory Board to coordinate the deployment of patches in compliance with customer contractual and regulatory requirements. Responsibilities - Participation in Change Advisory Board activities including leading meetings - Develop and implement change management best practices - Work with the Change Manager to document all I.T. changes - Assist in maintaining change and patch management policies and procedures - Assist with managing zero-day patching including timely communication and progress reporting - Create and maintain reports used to analyze and share change statistics - Understand and relate to new products, technology, strategy and be able to follow directions - Ability to conduct training sessions to share knowledge with peers and other support teams Qualifications - 2+ years’ experience in Information Technology Change Management and/or a 4-year Bachelor of Science degree in Computer Science or related field preferred - Ability to multitask - Attention to detail - Excellent interpersonal skills - Ability to work across organizational boundaries - Ability to self-manage - Ability to work in an office environment when required Requirements - 2+ years of Change Management experience to include software, hardware, network, operating system and patch maintenance - 2+ years of Software Development and/or Network Design and Implementation - 1+ years of Lottery industry operations preferred, but not required - Strong knowledge of AWS infrastructure and migrations preferred - Experience working with automated dashboards and data driven reporting - Working knowledge of ManageEngine ServiceDesk Plus - AI / ChatGPT knowledge to improve reporting and metrics - Excellent written and oral communication and technical documentation skills - Ability to work in a fast paced, deadline intensive environment - Self-motivated and strong organizational skills Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Role Description Sales Acct Mgr - Direct - Existing Accts manages sales directly to end-users of the organization’s products or services in a large specified geographic area, or is responsible for a specific industry or product segment on a national or geographic basis. Incumbents at the Director and Senior Director level typically manage other sales managers. Incumbents at the Manager level may manage only individual contributor sales account managers and may carry their own sales quota. The incumbent’s level may be determined by: - Size of the geographic area of responsibility (e.g., region vs. district vs. branch) - Size or significance of the industry or product segment for which the incumbent is responsible - Other factors This position has no supervisory responsibilities. Works on defined tasks that sometimes require the application of independent judgment. Developing individual contributor. Qualifications - Bachelors degree in related field - 2 to 5 years of related experience Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to: - Sit - Stand - Walk - Bend - Use hands - Operate a computer - Have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to: - Obtain a gaming or other license(s) - Undergo background investigations or security checks - Meet certain standards dictated by law, regulation or contracts In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. Equal Opportunity Employer SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Role Description Network Engineer: Operates company's internal data communications systems. Plans, designs and implements local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP). - Supports/troubleshoots network issues and coordinates with vendors for installation of routers and switches. - Works on project implementation. - Provides training and assists with proposal writing. - Conducts project planning, cost analysis, and vendor comparisons. Qualifications - Bachelor’s degree in computer science and/or 2 to 4 years of experience in network engineering or related field. - Basic knowledge of networking protocols including but not limited to IPv4, IPv6, ICMP, IMAP, TCP/IP, DHCP, DNS, ARP, BGP, FTP, SFTP, HTTP, HTTPS, IP, OSPF, SMTP, PPP, and SSH. - Basic knowledge of spanning-tree, VTP, VPC/Port Channels, and Citrix load balancing. - Basic knowledge of WAN protocols and circuits to include MPLS (Multi-VRF), Satellite, Cellular, Ethernet, DSL, FiOS. - Basic knowledge implementing, supporting, and troubleshooting VPN Technologies such as IPsec, DMVPN, and site-to-site VPN solutions. - Basic experience with network monitoring tools such as SolarWinds, Nagios, PRTG, or Managed Engine Operations Manager. - Strong interpersonal and customer service skills are required and must include exceptional written and oral communications skills. - Panorama and Palo Alto Firewall. - Basic understanding of Cloud Platforms, e.g., AWS. - Advanced knowledge of troubleshooting and supporting various VPN issues. Requirements - Cisco Certified Network Associate (CCNA) - Desired. - Palo Alto Networks Certified Network Security Administrator (PCNSA) - Desired. - Intermediate knowledge of programming languages such as Python - Desired. - Ability to analyze and troubleshoot packet captures using Wireshark - Desired. - Maintain documentation using Visio, Draw.io, etc. - Desired. - Knowledge of trouble ticketing systems and methodologies - Desired. Benefits - 5% Travel across the US as well as occasional international travel. Job Conditions - Must be able to distinguish between various colors. - Must be able to view computer monitors for extended periods of time. - Must possess the ability to distinguish between objects close in, from a distance, and depth perception. - Must be able to pass a stringent background check. - Passport or ability to obtain a passport is required for international travel to support implementations or product support for operational locations. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary *CANDIDATE SPONSORSHIP IS NOT AVALABLE FOR ROLE* *CANDIDATE MUST RESIDE IN THE UNITED STATES, PREFERABLY RESIDING IN, EST/EASTERN TIME ZONE* We are looking for an experienced talent who is a self-motivated, experienced PostgreSQL Database Administrator. This position will be responsible for tasks such as development of best practices and repeatable procedures for deploying databases, day-to-day operational activities including break/fix, capacity management, backup and recovery, database replication setup/management and ongoing database change reviews. The candidate will also build and maintain large-scale and very high transaction PostgreSQL databases in both public and private cloud installations. They will also work in tandem with the other teams, preparing documentations and specifications as required. Job Duties / Key Accountabilities: - Provision PostgreSQL instances, both in clustered and non-clustered configurations - Ensure performance, security, and availability of databases. - Implement, and maintain replication strategies. - Analyze performance and implement improvements. - Prepare documentations and specifications. - Experience in database software management (patch and version management) - Handle common database procedures, such as backup, recovery, migration, etc. - Profile server resource usage, optimize and tweak as necessary. - Collaborate with other team members and stakeholders. - Write scripts to generate adhoc reports, perform data audits, etc using bash or Python. - Excellent verbal and written communication skills - 24/7 Support of production databases. Qualifications Required: - Strong proficiency in PostgreSQL database management and optimization - Experience managing large scale PostgreSQL databases. - Understanding of PostgreSQL user access and authentication processes and controls. - Experience with replication configuration in PostgreSQL - Hands on experience with designing and implementing database replication strategies. - Knowledge of de-facto standards and best practices in PostgreSQL - Proficient in writing and optimizing SQL statements. - Knowledge of PostgreSQL features, such as pgagent or pgbouncer. - Ability to plan resource requirements from high level specifications. - Knowledge of limitations in PostgreSQL and their workarounds in contrast to other popular relational databases. - Experience administering Debian or Ubuntu Linux. - Able to work under pressure and multi-task. - Pro-active, dedicated, committed and responsible. Desired: - Experience managing MySQL or SQL Server. - Ubuntu System Administration. - Experience with Redis. - Experience with Zabbix. - Experience with RabbitMQ. - Industry experience - either in iLottery or iGaming. Education: - Bachelor’s degree in computer sciences with 5+ years’ experience with PostgreSQL. - Master’s degree with 3+ years’ experience. - Certified PostgreSQL DBA is a plus. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

• A Scientific Games Sales Account Manager (SAM) is responsible for representing the New Mexico Lottery and Scientific Games daily in retailer locations throughout the state. • Recruiting new lottery retailers • Executing the raise them right program at new retail locations • Supporting other routes/territories as needed • Executing and supporting lottery promotions as requested • Drive new retailers to achieve optimal sales targets • Conduct business review presentations with key decision makers at the manager and Divisional manager level • Establish and maintain rapport with decision makers at each retailer • Analyze and utilize data daily to influence retail decision makers on their Lottery needs • Promote New Mexico Lottery products upon each retailer visit • Create retailer action plans to increase incremental sales at key retailers • Grow the New Mexico Lottery Instant game portfolio by increasing Bin count utilizing sales performance data • Educate retailers and lottery players on all instant and draw games provided by the lottery • Support open territories or routes as assigned • Participate and engage in all Scientific Games and New Mexico Lottery sales meetings • Conduct promotions at the retailer level, interreacting with the retailer and lottery consumer/players • Ensure proper inventory levels are maintained for every retailer within the designated route territory • Provide each retailer with updated Point of Sale material upon each sales call • Ensure all products are in stock and ready to be sold • Achieve and maintain the best placement for all Lottery games and Point of Sale material in each retail establishment • Ensure the proper placement of each Instant game to maintain plan-o-gram integrity • Adhere to all New Mexico Lottery policies and procedures within each retailer • Maintain all proper Lottery information guides in each retailer • Ensure all equipment is working correctly upon each retail sales call • Document each sales call electronically • Identify potential locations which could possibly sell New Mexico lottery games • Meet or exceed all quarterly recruitment targets/goals • Present all Lottery products and the benefits of selling Lottery products to potential businesses • Execute the entire application process with potential new customers

• P&L accountability for their jurisdiction across all SG product lines (Instant, Licensing, Systems, Retail, Digital product) • Develops and maintains both a short and long-rang strategic account plan focused on growth and profitability • Leads regular business reviews, check-ins, and strategic meetings with account team and Customer • Drives jurisdiction-specific growth strategies across all verticals with a holistic, omnichannel approach • Shapes and executes RFP strategies, including pre-planning, win strategies, and internal alignment • Acts as the primary point of contact for their customers across all SG product lines • Builds and maintains strong, trust-based relationships with executive and key lottery stakeholders • Manages customer satisfaction through proactive communication and issue resolution • Understands customer challenges and aligns SG products to exceed lottery business goals • Is an expert in our product solutions and understands how they interconnect to product exponential value to our customers • Identifies and qualifies opportunities for new, cross-sell, and upsell solutions • Delivers consultative, value-based proposals and tailored solutions • Leads the full sales cycle from prospecting to deal negotiation to contract signature • Coordinates with internal teams to support customer goals • Verifies and audits sales projections and monthly forecasts • Provides data-driven insights and recommendations to customers • Leads development business cases with financial justifications and ROI

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary The Software Quality Assurance (SQA) Engineer is responsible for designing, implementing, and maintaining test plans, test scripts, and quality reports to ensure the reliability and performance of the AEGIS-EF system. This role also plays a critical part in supporting requirement definition activities, including the review and analysis of proposed changes or additions to system requirements. The SQA Engineer ensures all work aligns with established SQA standards and industry best practices, including those outlined by CMMI, and contributes to continuous improvement in quality assurance processes and system validation. Job Duties / Key Accountabilities • Sets up and configures system test environments using production data restores to ensure accurate validation scenarios. • Performs regression testing of AEGIS-EF central system components and terminal applications, verifying software stability across releases. • Maintains working knowledge of Start of Day (SOD), End of Day (EOD), and draw activities critical to system operations. • Develops, documents, and maintains balancing and failover procedures to support business continuity and data integrity. • Deploys approved software releases to central systems and terminal applications, ensuring controlled rollout of updates. • Provides tier-2 support to Lottery and SGI personnel on Instant and Online ticket gaming system functions. • Creates and maintains manual and automated test scripts aligned with documented requirements and use cases. • Uses the ClearQuest system to track Request for Action (RFA) status, changes, and testing lifecycle progression. • Actively monitors RFAs throughout the testing process, escalating issues and collaborating with development as needed. • Identifies and recommends improvements to software testing processes and tools in support of QA efficiency and consistency. • Adheres to and follows Systems Department testing protocols and standard operating procedures. • Provides timely status updates and progress reports to the Systems Department leadership and project teams. • Collaborates with Systems and Operations teams to support end-to-end testing and ensure operational readiness. • Performs additional duties as assigned to support department and organizational objectives. Qualifications / Skills / Knowledge Required • On call 24/7 • Bachelor’s degree in Computer Science and/or 4 years of related work experience • Knowledge and experience in product promotions, hardware and systems software • Working knowledge of Linux, SQL and Windows Active Directory • Must have strong computer skills and proficiency in computer hardware and operating systems • Ability to work in team environment • Ability to operate office equipment • Qualifications Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary We are seeking a detail-oriented and technically skilled Software Quality Assurance Analyst to support the delivery of high-quality software in our core lottery systems. You will partner closely with internal SG technical teams to plan, execute, and validate User Acceptance Testing (UAT) prior to delivering functionality to our lottery partners for testing. You will play a critical role in ensuring that system features and enhancements meet business requirements, are production-ready, and align with quality standards. This role requires strong communication, analytical thinking, and a hands-on approach to testing in a fast-paced, collaborative environment. Job Duties / Key Accountabilities • Serve as an individual contributor partnering with internal SG technical teams to plan, execute, and validate User Acceptance Testing (UAT) for both new features/functionality and maintenance releases of core lottery systems. • Develop and maintain comprehensive test plans, scenarios, and scripts based on business requirements and system specifications. • Perform hands-on testing to validate functional behavior, confirm defect resolution, and ensure deliverables meet established acceptance criteria. • Collaborate closely with Site Team, Product Management, Engineering, and Project Teams to ensure alignment on scope, priorities, and quality standards. • Track and report on test progress and outcomes, including pass/fail rates, defect counts, and root cause trends to help measure and improve overall quality results. • Ensure full traceability of testing against requirements and assist in maintaining documentation for audit and regulatory compliance (e.g., NASPL guidelines). • Identify, log, and retest defects; support defect triage efforts by providing clear documentation and reproducible steps. • Contribute to ongoing process improvement efforts within UAT by identifying gaps or inefficiencies in test planning, execution, or validation cycles. • Assist in validating both planned feature rollouts and system maintenance activities, ensuring business continuity and operational stability. • Support internal stakeholders in understanding release readiness and ensuring quality deliverables through effective communication and testing documentation. Qualifications / Skills / Knowledge Required • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent work experience. • Proven experience as a QA Analyst, SQA Engineer, or UAT Tester in a software or systems integration environment. • Strong understanding of User Acceptance Testing (UAT) methodologies and defect lifecycle management. • Proficiency in developing, executing, and maintaining manual test cases and test plans. • Familiarity with test management tools such as Jira, Zephyr, TestRail, or similar platforms. • Solid knowledge of software development life cycles (SDLC) and Agile delivery frameworks. • Experience validating new features, enhancements, and maintenance releases against business and technical requirements. • Strong analytical and root cause analysis skills, with attention to edge cases and business rules. • Clear and concise communication and documentation skills for defect reporting, test outcomes, and stakeholder updates. • Ability to work independently and collaborate cross-functionally in a fast-paced, highly accountable environment. Qualifications Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary This position oversees and manages the day-to-day business, operation and technical environment and team supporting a client’s core lottery system solution. This position requires the individual to be effective at strategic planning, leadership, problem-solving, communication, data analysis, interpersonal skills, and execution. This position maintains and understands their sites contractual compliance, is accountable for delivery of initiatives within their scope, and works with all internal teams to manage the customer relationship. They have responsibility for budgetary oversight within their jurisdiction. This position is customer focused and coordinates efforts between the Lottery and SG to exceed their business goals. Job Duties / Key Accountabilities • Lead the day-to-day operation and relationship for the core lottery platform ensuring systems, software, projects, and talent are delivering to business, contractual and organizational quality, and performance standards  • Create, maintain and report against operational, business, and financial plans for the core lottery solution. • Responsible for people leadership including talent development, management, and performance. • Manage the health of the client relationship to ensure contract compliance and extension, revenue growth, fiscal management, client satisfaction and loyalty positioning Scientific Games for future RFP/Bids. • Collaborate across internal departments and teams to cohesively support, manage, and deliver for the lottery jurisdiction. • Design and execute plans to sell additional hardware, software, and solutions to the Lottery site; Contribute to the overall account plan expanding business opportunities beyond the lottery system business. • Foster a culture of collaboration, continual improvement, and teamwork across the site to ensure the achievement of business goals and objectives. • Accountable for end-to-end issue management and delivery against service level standards. • Ownership of financial performance including budget development, forecasting and • Utilize data and metrics to measure and optimize performance, improve efficiency, and drive quality standards. Qualifications / Skills / Knowledge Required • On Call 24/7 for operational support, issue escalation and management, project execution oversight. • Bachelor’s degree and/or 10-15 years of related work experience. • 10-15 years of operational management and people leadership • 5 years of experience in the lottery or gaming industry with strong emphasis on systems hardware and network communications. (strongly preferred) Desired • Ability to develop and maintain positive working relationships • Forward-thinking, adaptive and • Ability to communicate with all levels of management. • Strong organizational and interpersonal skills • Ability to work in a team environment • Ability to quickly learn and understand modern technologies • Strong time management skills • Ability to lead and drive outcomes in a matrixed organizational model • Experienced at fiscal management, budget development and management level reporting • Effective communication skills • Ability to lift 30 pounds • Ability to sit, stand, bend, and stretch at a minimum of 50% of the time for any or all the movements described Qualifications Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.