Scientific Games

• As a Client Project Manager, you are responsible for collaborating with clients and internal teams to successfully manage and deliver implementation projects that cover one or more business units. • You will manage the overall project schedule, issues and risks, expenses versus budget, and communicate project status to stakeholders, internal or external clients, and senior management. • You serve as a central point of contact for projects and assist in developing projects from initial design through to final implementation. • You facilitate definition of project scope and objectives, and coordinate all aspects of the project, planning and leading schedules and budgets. • You must be able to work in a hybrid environment, using both Agile and Waterfall methodologies.

• Design, code, test, and debug source code and scripts. • Participate in solution discussions and contribute to technical designs based on requirements. • Participate in the requirements gathering phase of development projects. • Participate in code reviews and follow development best practices. • Assist in supporting production lottery systems when issues arise. • Work collaboratively with team members to troubleshoot and resolve issues. • Complete additional state-specific background checks beyond SG base checks as required. • Position may require travel up to 5% or less.

Role Description Scientific Games is looking for a self-motivated, experienced Systems Engineer to join a small but growing Technical Operations team that supports our lottery solutions. Our team works closely with our Infrastructure, Development, and testing teams, identifying issues while also suggesting and implementing corrective actions. You will work on both standard support issues - ensuring a smooth operation of our platform, and on project specific work including new product releases, enhancements and upgrades of the product for existing and new customers. Our environment is predominantly powered by Linux Ubuntu servers, SQL/PostgreSQL databases, and AWS cloud services. - Support new customer implementations as well as support and maintain existing customer solutions. - Triage, troubleshoot, and resolve issues with system availability, latency, or performance. - Ensure system capacity is being monitored and considered in planning. - Identify and address system security concerns. - Ensure Incidents assigned to the team are being managed within agreed SLAs. - Define, refine and track Service Level Objectives. - Setup and maintain monitoring of system and ensure all alarms are documented in up to date Knowledge Base Articles. - Participate in a 24x7x365 on-call rotation. Qualifications - Bachelor’s degree in Computer Sciences or similar preferred. - 3+ years of experience working in system administration role in a high demand, highly available environment. - Extensive background working with Linux Ubuntu servers; familiarity with command line, bash scripting, basic configurations, etc. - Strong background supporting AWS or similar cloud environments. - Containerization experience with Docker or Podman containers; Kubernetes desired as well. - Solid understanding of SQL Server or PostgreSQL database engines including configuration, data analysis, and replications including AOAG. - Automation scripting skills using PowerShell, Bash or Python. - Strong technical problem-solving skills and working knowledge of common protocols such as SFTP, SSH, SMTP, DNS, and HTTP/S. - Proven communication, presentation, and documentation skills. - Strong interpersonal and problem-solving skills required. - Time management and prioritization skills. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

• Administer user identity lifecycle processes/policies including onboarding, provisioning, role changes, and de-provisioning. • Manage access controls and ensure proper role-based access controls for systems, applications and data. • Monitor and maintain IAM systems. • Enforce identity governance policies to ensure least-privilege access. • Document process and procedures for onboarding and offboarding user accounts. • Collaborate with cybersecurity teams to support compliance and risk mitigation. • Investigate and document incidents. • Manage disaster recovery and practice failovers to backup data centers. • Daily interaction with internal customers (data centers, QA, and software) as well as peer group relationship. • System performance analysis including troubleshooting, resolution and reporting of escalated production issues. • 24/7 On-call support.

Role Description SG Lottery is seeking a TechOps Engineer to join a growing Technical Operations team supporting our player loyalty and iLottery platforms. This role is ideal for an engineer passionate about cloud-native infrastructure, Kubernetes operations, GitOps-driven CI/CD pipelines, observability, and platform reliability engineering. The Technical Operations team works closely with Infrastructure, Development, QA, and DevOps teams to ensure the reliability, scalability, security, and performance of mission-critical gaming platforms. The successful candidate will support both operational production environments and strategic platform initiatives, including new product releases, infrastructure modernization, customer implementations, and platform automation. This role will focus heavily on Kubernetes-based environments across both on-premises and cloud infrastructure, leveraging GitOps methodologies, containerization, and observability tooling to improve operational excellence and deployment efficiency. Responsibilities - Support deployment, maintenance, and operational excellence of customer-facing iLottery and loyalty platforms. - Design, implement, and maintain GitOps-driven CI/CD pipelines using tools such as ArgoCD and related automation frameworks. - Administer and support Kubernetes environments across both on-premises and cloud-based infrastructure. - Manage and troubleshoot containerized workloads and supporting platform services. - Monitor, triage, troubleshoot, and resolve issues related to system availability, latency, scalability, and application performance. - Implement and maintain observability solutions utilizing Graylog, New Relic, and related monitoring/logging platforms. - Define, refine, and track Service Level Objectives (SLOs), operational metrics, and platform health indicators. - Support infrastructure automation and configuration management initiatives. - Ensure system capacity, resiliency, and disaster recovery considerations are incorporated into operational planning. - Identify and remediate infrastructure and application security concerns. - Collaborate with development teams to improve deployment reliability, release processes, and operational readiness. - Ensure incidents and service requests are addressed within established SLAs. - Maintain accurate operational documentation, runbooks, and knowledge base articles. - Participate in a 24x7x365 on-call rotation supporting production systems. Qualifications - 3+ years of Linux system administration experience in highly available production environments. - Strong experience supporting Ubuntu Linux systems, including administration, diagnostics, performance tuning, and automation. - Hands-on experience administering Kubernetes clusters in both on-premises and cloud environments. - Experience implementing and supporting GitOps workflows and CI/CD pipelines using ArgoCD and related tooling. - Experience with containerization technologies including Docker and Kubernetes. - Experience with observability and monitoring platforms such as Graylog, New Relic, ELK, Prometheus, Grafana, or similar tools. - Experience troubleshooting distributed systems and microservices architectures. - Familiarity with cloud infrastructure platforms and virtualization technologies including VMware. - Experience with infrastructure-as-code and automation tooling such as Ansible, Terraform, or equivalent. - Strong understanding of networking fundamentals including DNS, HTTP/S, SSH, SMTP, FTP, and load balancing concepts. - Experience supporting messaging and event-driven platforms such as RabbitMQ, ActiveMQ, or Redis. - Familiarity with MySQL and/or MS SQL administration, replication, and performance analysis. - Strong scripting and automation experience using Bash, Python, or similar languages. - Excellent troubleshooting, communication, documentation, and collaboration skills. - Strong organizational, prioritization, and time management abilities. Education - Bachelor’s degree in Computer Science, Information Technology, or related field with 3+ years of relevant experience. Preferred / Nice to Have Experience - Experience with hybrid cloud and multi-data center deployments. - Familiarity with DevSecOps practices and security scanning within CI/CD pipelines. - Experience with platform reliability engineering, SRE practices, or operational automation. - Experience within iLottery, iGaming, fintech, or other highly available transactional industries. - Familiarity with: - ArgoCD - Graylog - New Relic - Prometheus/Grafana - Terraform - ELK/OpenSearch - Redis - RabbitMQ - Ansible - VMware - Cloud-native architectures Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Role Description - Software development: Performing software development activities including: - Requirement capturing - Analysis - Specification - Design - Implementation - Testing - Documentation - Deployment of software systems or upgrades - Software maintenance: Performing software development maintenance including: - Analyzing, reproducing, correcting and documenting reported software defects - Creating, testing, documenting and delivering software corrections (patches) - Maintenance of software development tools and environment - Support: Supporting other parts of the company including: - Providing estimates on development effort for software changes - Offering expert advice and assistance during system upgrades or production start-ups - Mentoring new employees and advising colleagues - Quality: Striving to perform all assigned tasks with quality according to specifications and without defects. - Authorities: - Make suggestions for improvements and novelties - Make effort estimates - Tasks: - Act as a Technical lead and Solutions expert - Build, lead and take ownership of all Platform related technical concepting, design, implementation - Ensure adherence to guidelines in engineering, testing and delivery - Provide appropriate product and tech specifications, directions, and resources - Demonstrate leadership abilities to customers during software upgrades and enhancements - Lead evolving software system applications and architecture as needed - Manage problem reports effectively - Recommend changes in software for more efficient testing - Participate in conducting interviews for new team members - Evolve team member’s skills via training - Prepare and make presentations for clients and teach system functions to colleagues Qualifications - Bachelor's degree in related field preferred - 8+ years of related experience Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to: - Sit - Stand - Walk - Bend - Use hands - Operate a computer - Have specific vision abilities to include close and distance vision, and ability to adjust focus Work Conditions - Scientific Games, LLC and its affiliates are engaged in highly regulated gaming and lottery businesses. - Certain employees may be required to obtain gaming or other licenses, undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. - As a condition to hiring and continuing to employ its employees, SG requires all employees to meet necessary requirements to fulfill their roles. - As a prerequisite to employment, you shall be asked to consent to SG conducting a due diligence/background investigation. Equal Opportunity Employment SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

• Analyses risk to business activities and operations • Identifies areas of potential loss or damage for current and proposed business and financial operations • Implements and evaluates compliance with business and cyber risk-reduction policies, processes, and standards • May participate in the development and maintenance of disaster recovery and business continuity plans • Supports organizational processes and programs for mitigation of financial risk, including administration of insurance • May support and administer security and health/safety programs in addition to risk management activities

• Collaborate with clients to understand their technical needs • Design and implement Oracle-based solutions • Provide ongoing support and training to clients • Work with cross-functional teams to deliver projects on time

Role Description The iLottery Operations Manager plays a key role in the daily operations, game releases, testing, and issue management for the iLottery program. This position acts as a subject matter expert for all system and technical aspects of the iLottery platform—both frontend and backend—and ensures the integrity, stability, and success of all operational activities. The ideal candidate thrives in a fast-paced, dynamic environment and excels in cross-functional collaboration and technical problem-solving. Technical Operations - Assists with conducting day-to-day technical operations for the iLottery program as directed. - Serves as subject matter expert for all system and technical aspects of the iLottery program (frontend and backend). - Maintains integrity of entire iLottery platform by routine and thorough review of Test and Production environments across desktop and mobile applications. - Provides operational status updates on an ongoing basis for internal and customer stakeholders clearly communicating key milestones and status. - Interacts and communicates with a wide range of internal and external stakeholders including Product, Account Management, Compliance, Content Operations, Lottery and game studios to achieve project goals. - Maintain accurate and up-to-date technical and operational documentation, including configuration details, procedures, and system diagrams. Game Releases - Owns managing all software releases or updates through to launch including online Draw games and eInstant games. - Manage the game launch schedule to progress the game through various stages including QA, game server configurations, UAT, approvals and launch. - Work with various internal and external stakeholders and third party game studios to launch games on time. - Communicates status to internal and external stakeholders on a regular basis. Issue Management - Triages and manages issues including troubleshooting, logging, tracking, testing and status reporting. - Assumes technical lead for production incident management through triage and issues resolution across technical operations teams in accordance with the Customer contract and SLAs. - Manages incidents after hours and weekends, where applicable and in coordination with the site team. Testing and Release Management - Collaborates with and assists customer through entire User Acceptance Testing phase by management of environment configurations, timelines, defect tracking and resolution as well as serving as liaison between engineering support and customer. - Participate in testing of iLottery promotions as well as new eInstant game content. - Support release launch planning, communication, and customer signoff with all key stakeholders. - Assist with Development of documentation for each release phase inclusive of implementation plans, test plans, defect trackers and acceptance criteria. - Maintain all testing environments (customer and internal) through routine review and upgrades of testing equipment to ensure full functionality. Other - Deliver on projects required to support program and operational efficiencies. - Create and maintain key operational reports and provide to lottery on a regular agreed upon basis. - Recommend and implement process improvements supported with documented Standard Operating procedures. - Coordinate with Customer Service teams to ensure timely communication and resolution of player impacting issues, system outages, and game updates. - Support and coordinate audits, by gathering required documentation, facilitating auditor access to systems and teams, and tracking findings through resolution. Qualifications - Must be a self-starter and possess creative problem-solving skills. - Ability to adapt to fast paced environment with frequent changes. - Prior testing, mobile app development or web development experience. - Highly organized with ability to understand priorities. - On call 24/7 for production incident management support on a rotation schedule. Requirements - 2 years of direct experience in customer facing roles required. - Strong technical skills with ability to resolve incidents. - Must have excellent communication and customer service skills and ability to maintain positive client relationships. - Able to make quick decisions within established guidelines at critical times. - Ability to handle numerous tasks simultaneously while maintaining a sense of priority. - Superior ability to deliver (demonstrates a strong say/do ratio). Benefits - Experience with iLottery platform programs including any of the following would be asset: CMS, OPS Back Office, Thor, reporting tools, JIRA, Zendesk and/or Smartsheets. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Role Description The Senior Field Engineer is responsible for making tactical and strategic decisions that impact implementations and overall Field Operations for SG. This position performs standard and technical analysis of goals and objectives of the business environment for which they are in, plan, analyze and implements strategic field operations and business unit solutions. The Sr. Field Engineer develops and reviews high impact processes that strategically align the implementation project and field operations with global SG business partners and customers. This position interacts with project staff who support cross-functional departments focused on more than one project and multiple customers simultaneously. A key responsibility of this position for both internal and external customer is fostering a relationship. This position will develop and nurture professional working relationships between customer and field operations. This person is involved in resolving customer discontent and ensures all customer obligations, Service Level Agreements (SLA) and contracts are met. This person also will ensure that any adverse impact on service quality is minimal. This position works a nonstandard workweek and nonstandard hours while traveling 80% of the year. Qualifications - A Bachelor’s Degree in Computer Science or equivalent job experience - 2 years of management or project leadership experience - 7+ years of related technical experience - Basic LAN administration skills - Advanced Microsoft experience Requirements - Manage and monitor project implementations including installation of terminals, peripherals, and network hardware along with other operational systems to ensure daily service levels are met - Responsible for first line of field operations of multiple work groups, jurisdictions and systems - Ability to handle high-level multiple jurisdictional field operations with complex applications utilizing more than one operating system - Ability to foster customer relationships - Manages third party consultants as necessary to complete assigned projects and implementations - Directs and coordinates troubleshooting activities for field events, performs site audits and works with local site to adhere to Field Operations policy and procedures - Interface with local Field Service, Operations Manager, Project Manager, and customer staff as appropriate during projects implementations and site reviews - Responsible for creating various levels of documentation including tech training, call center and customer facing - Ability to organize, anticipate and monitor budgetary needs for each project that they manage to ensure fiscal maintenance and general procurement for Lottery Operations - Ability to follow all departmental standards, policies and procedures with latitude to troubleshoot daily issues within established standards - Responsible for training of field staff to ensure that they are self-sufficient after/during project implementation period for continuous trouble-free operation of all field activities - Participates with the process and staff that minimizes the adverse impact of incidents and problems by working both proactively and reactively - Seeks to discover the root cause of problems and then implements Irreversible Corrective Action (ICA) plans - Recording, reporting, and tracking defects to accurately depict the status of the service levels and identify trends that need addressed - Ensure adherence to prescribed schedules and operating policies and procedures - Helps analyze new business opportunities and the decision support analysis required for responding to Request for Proposals (RFP) - Inputs to budget process. Responsible for reviewing all expenditures - Assist with new product development (Hardware and customer interface) including financial and operational components - Ability to be on-call during system events during non-standard work hours - Nonstandard work hours expected regularly exceeding 60 hours per week Company Description Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.