• Lead our B2C and client digital engagement strategy across the full customer lifecycle. • Drive awareness, onboarding, engagement, retention, and lifetime value through personalized, omnichannel digital experiences. • Develop and execute a comprehensive B2C digital engagement framework and customer adoption strategy aligned to company customer engagement objectives. • Partner with teams to identify opportunities to increase product usage, engagement and customer health. • Oversee digital customer programs across email, SMS, push notifications, in-app messaging, social, and web personalization. • Define segmentation frameworks and personalization strategies to improve engagement and relevance. • Design lifecycle journeys from acquisition through retention and advocacy. • Optimize programs that accelerate customer onboarding, engagement, win-back, and loyalty. • Increase customer lifetime value (LTV) through data-informed engagement tactics. • Establish KPIs and reporting dashboards to measure engagement, retention, and revenue impact. • Leverage customer feedback, A/B testing, experimentation, and behavioral analytics to continuously optimize digital engagement programs. • Translate data insights into actionable strategies and executive-level reporting.

• Lead enterprise CX transformation programs including: GenAI-powered self-service • Drive cross-functional execution across Product, Engineering, Support, UX, Content, and Data teams • Translate Voice of Customer insights and operational data into actionable programs and use cases • Define program scope, sequencing, KPIs, success metrics, and execution strategy • Operate effectively in ambiguous environments and create structure, ownership, and accountability • Track and report metrics tied to: CSAT GRR Customer effort reduction Service quality Operational efficiency

• Act as a strategic people manager and a senior execution leader. • Drive the delivery of complex, cross-functional security and technology initiatives. • Partner closely with leaders within the CISO / CIO team and across key Wiz functions. • Recruit, develop, and manage a world-class team of Technical Program Managers. • Lead high-stakes programs yourself.

• Support the end-to-end onboarding of new brand partners, translating their unique needs into Trove’s technical and operational workflows. • Coordinate across technical and logistical teams to ensure software integrations (e.g., Shopify, ERP systems like M3) and 3PL setups are executed flawlessly. • Develop documentation and standard operating procedures (SOPs) to support new partner integrations. • Serve as the primary point of contact for European brand partners, building trust and managing long-term strategic relationships. • Navigate complex stakeholder environments, facilitating discussions on everything from carrier rates and packaging to marketing statements and program expansion. • Proactively identify risks and opportunities to scale partner programs across EMEA. • Execute financial tasks and reporting under the direction of the US Finance Team to ensure alignment with global standards. • Support the transition and validation of business models, such as moving from principal to agent models for net revenue recognition.