• Lead enterprise CX transformation programs including: GenAI-powered self-service • Drive cross-functional execution across Product, Engineering, Support, UX, Content, and Data teams • Translate Voice of Customer insights and operational data into actionable programs and use cases • Define program scope, sequencing, KPIs, success metrics, and execution strategy • Operate effectively in ambiguous environments and create structure, ownership, and accountability • Track and report metrics tied to: CSAT GRR Customer effort reduction Service quality Operational efficiency

• Act as a strategic people manager and a senior execution leader. • Drive the delivery of complex, cross-functional security and technology initiatives. • Partner closely with leaders within the CISO / CIO team and across key Wiz functions. • Recruit, develop, and manage a world-class team of Technical Program Managers. • Lead high-stakes programs yourself.

• Support the end-to-end onboarding of new brand partners, translating their unique needs into Trove’s technical and operational workflows. • Coordinate across technical and logistical teams to ensure software integrations (e.g., Shopify, ERP systems like M3) and 3PL setups are executed flawlessly. • Develop documentation and standard operating procedures (SOPs) to support new partner integrations. • Serve as the primary point of contact for European brand partners, building trust and managing long-term strategic relationships. • Navigate complex stakeholder environments, facilitating discussions on everything from carrier rates and packaging to marketing statements and program expansion. • Proactively identify risks and opportunities to scale partner programs across EMEA. • Execute financial tasks and reporting under the direction of the US Finance Team to ensure alignment with global standards. • Support the transition and validation of business models, such as moving from principal to agent models for net revenue recognition.

• Proactively surface and prioritize high-impact strategic and operational opportunities and own them end-to-end from scoping through execution • Work cross-functionally with product, engineering, and go-to-market leaders to define and implement strategy across all MoonPay products, driving increased value for our users, our customers, and our business • Structure complex, ambiguous strategic problems for the MoonPay leadership team, defining clear hypotheses and building business cases and quantitative models that will inform and influence our approach • Work closely with cross-functional leaders to define and manage key drivers of business performance, identifying areas of opportunity and incorporating them into your work • Develop a comprehensive understanding of our competitive positioning by using, assessing, and developing insights about peer businesses to inform your recommendations • Deeply understand MoonPay customers and the broader market landscape to uncover insights that inform your recommendations • Use AI tools and drive automation to create scalable solutions that combine a broad vision for what is possible with an understanding of the practical demands that constrain them