Role Description The Account Manager is responsible for ensuring outstanding client satisfaction through maintaining strong relationships that optimize value for clients. Duties include: - Oversight and client relationship management - Contract administration - Extension and termination of services - Pricing administration and budget oversight - Billing accountability - Issue resolution - Steering committee meetings - Roadmap strategy - Services conversion responsibilities This helps to ensure Syssero’s clients are proactively managed on an ongoing basis and provides insight into Syssero’s client satisfaction. This role also ensures macro-level management of client contractual agreements and obligations to ensure maximum customer satisfaction and revenue generation. Outside of regular department activities, you may be pulled into mini-projects related to various Syssero Inc business needs in alignment with your passions, strengths, growth opportunities, and overall needs of the company. The employee will demonstrate a daily commitment to the core values defined below. The Account Manager will connect with their management team to develop Quarterly goals that will help develop their professional skills and further their career. Qualifications - Associates in related field - 3+ years experience in Workday project management, customer success management or account management - Bachelors in related field (preferred) - 5+ years experience in Workday project management, customer success management or account management or work equivalent (preferred) - Workday certification or enterprise software experience (additional eligibility) Requirements - Must be authorized to work in the United States Benefits - 100% remote work environment - Travel required: <25% travel, including two in-person all staff events - All travel arrangements are company paid Core Values - EMPOWERMENT: Committed to developing individual talents and capabilities, encouraging leadership at all levels. - ETHICS: Treats people with respect, keeps commitments, and upholds organizational values. - TEAMWORK: Balances team and individual responsibilities, contributes to building a positive team spirit. - TEAM LEADERSHIP: Acknowledges team accomplishments and fosters cooperation. - INITIATIVE: Seeks increased responsibilities and takes independent actions. - INTEGRITY: Demonstrates commitment to sustainable, responsible business practices. - PROTECTION: Cultivates a psychologically safe workplace for peers and clients. - DIVERSITY: Values unique personalities and backgrounds to develop creative solutions. - BALANCE: Supports employees in finding a fulfilling lifestyle both personally and professionally. Supervisory Responsibilities - Range of Direct Reports: 0-3 - Range of Indirect Reports: 0-5 Physical Demands - Prolonged periods of sitting at a desk and working on a computer. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Affirmative Action/EEO Statement Syssero is an equal opportunity employer. At Syssero, we don’t just accept differences - we celebrate them, support them, and thrive on having them for the benefit of our employees, our services, and our community. Employment at Syssero is based solely on a person's merit and qualifications directly related to professional competence. Syssero does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.