Syssero

Role Description The Account Manager is responsible for ensuring outstanding client satisfaction through maintaining strong relationships that optimize value for clients. Duties include: - Oversight and client relationship management - Contract administration - Extension and termination of services - Pricing administration and budget oversight - Billing accountability - Issue resolution - Steering committee meetings - Roadmap strategy - Services conversion responsibilities This helps to ensure Syssero’s clients are proactively managed on an ongoing basis and provides insight into Syssero’s client satisfaction. This role also ensures macro-level management of client contractual agreements and obligations to ensure maximum customer satisfaction and revenue generation. Outside of regular department activities, you may be pulled into mini-projects related to various Syssero Inc business needs in alignment with your passions, strengths, growth opportunities, and overall needs of the company. The employee will demonstrate a daily commitment to the core values defined below. The Account Manager will connect with their management team to develop Quarterly goals that will help develop their professional skills and further their career. Qualifications - Associates in related field - 3+ years experience in Workday project management, customer success management or account management - Bachelors in related field (preferred) - 5+ years experience in Workday project management, customer success management or account management or work equivalent (preferred) - Workday certification or enterprise software experience (additional eligibility) Requirements - Must be authorized to work in the United States Benefits - 100% remote work environment - Travel required: <25% travel, including two in-person all staff events - All travel arrangements are company paid Core Values - EMPOWERMENT: Committed to developing individual talents and capabilities, encouraging leadership at all levels. - ETHICS: Treats people with respect, keeps commitments, and upholds organizational values. - TEAMWORK: Balances team and individual responsibilities, contributes to building a positive team spirit. - TEAM LEADERSHIP: Acknowledges team accomplishments and fosters cooperation. - INITIATIVE: Seeks increased responsibilities and takes independent actions. - INTEGRITY: Demonstrates commitment to sustainable, responsible business practices. - PROTECTION: Cultivates a psychologically safe workplace for peers and clients. - DIVERSITY: Values unique personalities and backgrounds to develop creative solutions. - BALANCE: Supports employees in finding a fulfilling lifestyle both personally and professionally. Supervisory Responsibilities - Range of Direct Reports: 0-3 - Range of Indirect Reports: 0-5 Physical Demands - Prolonged periods of sitting at a desk and working on a computer. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Affirmative Action/EEO Statement Syssero is an equal opportunity employer. At Syssero, we don’t just accept differences - we celebrate them, support them, and thrive on having them for the benefit of our employees, our services, and our community. Employment at Syssero is based solely on a person's merit and qualifications directly related to professional competence. Syssero does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Role Description The Workday HCM Implementation Architect is a senior consulting leader responsible for delivering high-quality Workday solutions to clients across industries. This role combines solution architecture, hands-on configuration, and client advisory, with accountability for designing, building, and deploying Workday HCM solutions from implementation tenant through production. The Architect drives client outcomes, delivery excellence, and scalable implementation practices—serving as both a trusted advisor and a hands-on expert using Workday implementer tools. Key Responsibilities: - Client Advisory & Solution Leadership: - Serve as the primary solution architect for client engagements, translating business requirements into scalable Workday designs. - Advise clients on Workday best practices, operating model decisions, and process transformation opportunities. - Lead client workshops to define future-state processes and align on design decisions. - Present recommendations, tradeoffs, and risks to senior client stakeholders and project sponsors. - End-to-End Solution Architecture: - Architect solutions across Workday HCM, Core Compensation, and Security. - Define and document: business process frameworks, security model design, data and reporting strategy, and integration touchpoints. - Ensure designs are scalable, maintainable, and aligned to Workday standards and partner delivery methodology. - Hands-On Configuration & Delivery: - Act as a player-coach, owning both design and build. - Configure Workday using implementer tools, including: business processes (BPs), calculated fields, security roles and domains, condition rules and validations, reports and dashboards. - Troubleshoot complex configuration issues and drive resolution across functional areas. - Ensure configuration quality supports real-world client scenarios (edge cases, exceptions, role-based access). - Delivery Excellence & Project Execution: - Drive execution against project timelines, scope, and quality expectations. - Proactively identify and mitigate risks (scope, dependencies, technical constraints). - Partner with project managers to manage scope, timelines, and client expectations. - Ensure all deliverables are complete, tested, documented, and ready for deployment. - Team Leadership & Capability Building: - Mentor consultants and senior consultants on configuration, design thinking, and Workday best practices. - In cooperation with Project Manager, provide quality oversight of team deliverables and configurations. - Contribute to reusable assets, accelerators, and implementation methodologies. - Testing, Quality & Client Readiness: - Define and enforce testing strategy (unit, system, UAT). - Ensure business scenarios, integrations, and security roles are validated prior to deployment. - Support client UAT and readiness activities, including issue triage and defect resolution. - Drive a “no surprises” approach to go-live through structured validation. - Continuous Improvement & Practice Development: - Stay current on Workday releases and assess client impacts. - Identify opportunities to optimize client solutions post-go-live. - Contribute to internal practice development, thought leadership, and delivery standards. - Promote standardization while allowing for client-specific flexibility. - Effectiveness Assessment: - Consistently drives clear, confident client decisions with minimal rework or design reversals. - Designs are scalable and aligned to best practices with minimal downstream configuration rework or cross-module defects. - Configuration is accurate, stable, and requires minimal defect remediation during testing phases. - Promotions to production occur with no critical defects and minimal post-go-live stabilization effort. - Delivers committed scope on time with predictable outcomes and no significant scope, timeline, or quality escalations. - UAT cycles complete with low defect volume and no major gaps in business scenario coverage. - Contributes reusable assets or improvements that measurably reduce effort, risk, or delivery time on future engagements. Qualifications - Bachelor's degree from four-year College or university. - 7+ years related experience and/or training; or equivalent combination of education and experience. - Workday HCM Certification. - Workday Environment Experience: 5-7 environments. - Years of Workday experience: 7+ years. - Implementation experience: 3-7 years (Launch Express or Workday GO). Requirements - Must be authorized to work in the United States. Benefits - Competitive Base Salary & bonus. - Employer-paid medical, dental, and vision benefits. - 401k match. - Flexible work time. - Unlimited PTO and 12 floating holidays. - 100% remote. - Annual fixed stipend to purchase what you need for your remote set up. - $80 per pay period for cell and internet allowance. - Learning and development plan.

Title: Workday Functional Consultant (Benefits + Other Modules) Location: USA Remote Syssero HQ Job Description: It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary: The Functional Consultant will serve as a functional SME in the deployment of Workday solutions by advising, designing, configuring, documenting, and testing to ensure that issue resolution and/or projects are accomplished within the prescribed time frame and meet the specific needs of the client. A mix of consultative skills, business knowledge, technical expertise, and collaboration is needed to effectively achieve successful client results. The consultant will be a SME in Benefits and at least 2 other functional areas within Workday, and should be able to balance multiple clients or projects at the same time. The employee will demonstrate an overall average rating of 3 or higher in interpersonal skills defined below. Essential Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Performs duties as the functional consultant on Workday projects, by demonstrating in-depth knowledge and expertise of Benefits and several other Workday functional areas, such as Core HCM, Onboarding, Advanced Compensation, Compensation, Talent, Absence, Time Tracking, Integrations, Security, Data Conversion, Payroll, etc. - Work directly with clients to research, troubleshoot, and resolve configuration issues or implementation of new functionality - Prove ability to successfully analyze, develop, implement, and document complex Workday requirements and processes - Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with service level agreements - Display expertise and experience with aspects of Workday implementation modules, including requirements gathering, fit or gap analysis, functional design documentation, user acceptance testing, training and deployment activities - Effectively manage, prioritize and escalate client issues as required - Possess sound analytical problem-solving and documentation skills - Manage multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner with little supervision - Demonstrate ability to provide training and knowledge transfer on the Workday solution to clients through training sessions, development of work instructions, job aids, and other collateral - Analyze and recommend continued process improvements, implementations best practices and system enhancements to support clients, business strategies and operational needs, including proactive review of existing implementations against industry best practices - Lead or participate in data requirements / process design sessions, data conversion, proof-of-concept, data analysis, audit compliance, testing, end-user and training - Provide business analysis and requirements gathering skills with proven ability to think outside the box and find solutions to complex business problems - Excellent oral and written communication skills and interpersonal skills, delivering to internal team, functional and management audiences, as well as to external clients - Display practical experience gained on Workday implementation projects or Workday end user experience - Proven ability of strong analytical mindset and usage of analytics and reporting tools (e.g. pivot tables) - Demonstrate ability to proactively and effectively forecast client workload for resource planning, as well as timely completion of forecasts and weekly timesheets - Demonstrate ability to set, manage, and meet expectations and deadlines, internally and with clients - Understand the importance of client satisfaction and apply it in the process of servicing the client - Determine client needs - Display strong consulting skills, handling customer expectations Requirements: - Functional Workday Experience: Expert knowledge in Benefits and at least 2 other areas of experience in HCM, Onboarding, Recruiting, Talent, Learning, Payroll, Compensation, Advanced Compensation, Time Tracking, Absence, etc. - Education and experience: Bachelor&rsquo;s degree from four-year College or university, 3-5 years related experience and/or training; or equivalent combination of education and experience. - Workday Environment Experience: 5+ environments - Years of Workday Experience: 3+ years - Workday Implementation Experience: 2+ years - Workday Experience: Applied experience with partner solutions and follow documentation (ex, HireRight, SSO), Workday Studio as well as work with Web services and 3rd party API&rsquo;s within Workday - Work authorization/security clearance requirements: Must be authorized to work in the United States. - Physical demands: Prolonged periods of sitting at a desk and working on a computer. Travel required: <25% travel. Regular travel consists of at minimum two, in-person, all staff events, one of which is required to attend in person. The location of these will vary depending on agenda, number of staff, and the ultimate goal of the event. Travel will be overnight for multiple nights. In addition, there may be client-related travel or other Syssero related travel as needed. All arrangements are company paid. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. What we bring to the table: Besides all the awesome benefits and perks that we offer &ndash; we also take pride in being an employee-owned business with a unique culture that reflects our commitment to transparency and true work-life balance. We have created an environment where employees can thrive both professionally and personally because we also care about you and your families. Embracing diversity and inclusivity, we prioritize a supportive workplace where everyone&rsquo;s contributions are valued and celebrated. - Competitive Base Salary & bonus - Employer-paid medical, dental, and vision benefits - 401k match - Flexible work time - Unlimited PTO and 12 floating holidays - 100% remote - Annual fixed stipend to purchase what you need for your remote set up - $80 per pay period for cell and internet allowance - Learning and development plan Work environment 100% remote Compensation $90,000 - $140,000 annually Affirmative Action/EEO statement Syssero is an equal-opportunity employer. At Syssero, we don&rsquo;t just accept differences - we celebrate them, support them, and thrive on having them for the benefit of our employees, our services, and our community. Employment at Syssero is based solely on a person's merit and qualifications directly related to professional competence. Syssero does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. It is Syssero policy to comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity. The Company's EEO policy, as well as its affirmative action obligations, includes the full and complete support of the Company, including its Chief Empowerment Officer. Because it's just the right thing to do. We hope you think so, too.

Role Description Are you ready to return to a technical career in the Workday ecosystem after time away? Syssero’s ASCENT Program is a unique opportunity tailored for early-career professionals or those re-entering the field. This program is designed to help you rebuild confidence, sharpen your technical skills, and meaningfully contribute to real client work in the Workday ecosystem. - Successfully complete training and obtain Workday Certification(s) as required. - Support the design, development, testing, and deployment of Workday integrations under the guidance of senior technical consultants. - Assist in gathering integration requirements, mapping data flows, and documenting technical specifications. - Participate in the development of custom reports, calculated fields, EIBs, Core Connectors, and other integration tools. - Collaborate with internal stakeholders and clients to troubleshoot, test, and optimize technical solutions. - Gain exposure to Workday’s Studio and advanced integration technologies as you grow. - Engage in continuous learning and mentorship to regain technical fluency in a supportive environment. Qualifications - Workday PRO Integration Services or Core Integrations certification, OR - 1+ year of experience in Workday technical consulting or integration development (with fewer than 2 certifications), OR - Out of the Workday ecosystem for up to 4 years and ready to re-enter. - Curiosity for how systems connect and communicate. - Problem-solving mindset and comfort working with technical tools or scripting environments. - Excellent collaboration and communication skills. - Eagerness to learn, grow, and contribute in a fast-paced, client-focused environment. Requirements - Must be authorized to work in the United States. - Prolonged periods of sitting at a desk and working on a computer. Benefits - Competitive Base Salary & bonus - Employer-paid medical, dental, and vision benefits - 401k match - Flexible work time - Unlimited PTO and 12 floating holidays - 100% remote - Annual fixed stipend to purchase what you need for your remote set up - $80 per pay period for cell and internet allowance - Learning and development plan Company Description Syssero is an equal-opportunity employer. We celebrate and support differences, thriving on them for the benefit of our employees, services, and community. Employment at Syssero is based solely on merit and qualifications directly related to professional competence. We comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity.

Role Description Are you looking to re-enter the Workday ecosystem after taking time away from your career or are you looking to enter the Workday ecosystem after catching the Workday bug? Syssero is proud to launch our ASCENT Program — a unique opportunity designed to support professionals with prior Workday experience who have been out of the ecosystem for some time or have earned a certification in hopes of getting into the ecosystem. This role offers hands-on experience, mentorship, and dedicated training to support your professional growth. You’ll work on real client projects with the support of experienced consultants as you rebuild your confidence, deepen your knowledge, and contribute meaningful value. Key Responsibilities: - Successfully complete training and obtain Workday Certification(s) as required. - Support the configuration, testing, and deployment of Workday solutions under the guidance of senior consultants. - Contribute to project activities across one or more Workday functional areas (e.g., HCM, Benefits, Payroll, Time Tracking, Absence, etc.). - Assist with gathering and documenting business requirements from clients. - Participate in solution design sessions, data loads, validation efforts, and user training activities. - Provide post-deployment support to ensure successful client outcomes. - Collaborate with internal teams and clients to develop solutions and identify opportunities for continuous improvement. - Re-engage with Workday tools, practices, and methodology through structured mentorship and on-the-job learning. - Possess sound analytical problem-solving and documentation skills. - Outside of regular department activities, you may be pulled into mini-projects related to various Syssero Inc business needs in alignment with your passions, strengths, growth opportunities, and overall needs of the company. - Excellent oral and written communication skills and interpersonal skills, delivering to internal team, functional and management audiences, as well as to external clients. - Proven ability of strong analytical mindset and usage of analytics and reporting tools (e.g., pivot tables). - Demonstrate ability to set, manage, and meet expectations and deadlines, internally and with clients. - Understand the importance of client satisfaction and apply it in the process of servicing the client. Qualifications - Previous Workday experience. - 1+ Certification OR 1+ years of Workday experience. - Career pause of up to 4 years. - Strong interest in re-entering the workforce and rebuilding a long-term career in Workday consulting. - Self-starter eager to learn, grow, and contribute in a fast-paced consulting environment. - Must be authorized to work in the United States. - Prolonged periods of sitting at a desk and working on a computer. - Bachelor's degree from four-year College or university, 1+ years related experience and/or training; or equivalent combination of education and experience. Benefits - Competitive Base Salary & bonus. - Employer-paid medical, dental, and vision benefits. - 401k match. - Flexible work time. - Unlimited PTO and 12 floating holidays. - 100% remote. - Annual fixed stipend to purchase what you need for your remote set up. - $80 per pay period for cell and internet allowance. - Learning and development plan. Company Description Besides all the awesome benefits and perks that we offer – we also take pride in being an employee-focused business with a unique culture that reflects our commitment to transparency and true work-life balance. We have created an environment where employees can thrive both professionally and personally because we also care about you and your families. Embracing diversity and inclusivity, we prioritize a supportive workplace where everyone’s contributions are valued and celebrated.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary: The Functional Consultant (PATT) will serve as a functional SME in the deployment of Workday solutions by advising, designing, configuring, documenting, and testing to ensure that issue resolution and/or projects are accomplished within the prescribed time frame and meet the specific needs of the client. A mix of consultative skills, business knowledge, technical expertise, and collaboration is needed to effectively achieve successful client results. The consultant will be a SME in at least 4 functional areas within Workday (including Payroll, Absence, and Time Tracking) and should be able to balance multiple clients or projects at the same time. The employee will demonstrate an overall average rating of 3 or higher in interpersonal skills defined below. Essential Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Performs duties as the functional consultant on Workday projects, by demonstrating in-depth knowledge and expertise of several Workday functional areas, such as Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Integrations, Security, Data Conversion, Payroll, etc. - Work directly with clients to research, troubleshoot, and resolve configuration issues or implementation of new functionality - Prove ability to successfully analyze, develop, implement, and document complex Workday requirements and processes - Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with service level agreements - Display expertise and experience with aspects of Workday implementation modules, including requirements gathering, fit or gap analysis, functional design documentation, user acceptance testing, training and deployment activities - Effectively manage, prioritize and escalate client issues as required - Possess sound analytical problem-solving and documentation skills - Manage multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner with little supervision - Demonstrate ability to provide training and knowledge transfer on the Workday solution to clients through training sessions, development of work instructions, job aids, and other collateral - Analyze and recommend continued process improvements, implementations best practices and system enhancements to support clients, business strategies and operational needs, including proactive review of existing implementations against industry best practices - Lead or participate in data requirements / process design sessions, data conversion, proof-of-concept, data analysis, audit compliance, testing, end-user and training - Provide business analysis and requirements gathering skills with proven ability to think outside the box and find solutions to complex business problems - Excellent oral and written communication skills and interpersonal skills, delivering to internal team, functional and management audiences, as well as to external clients - Display practical experience gained on Workday implementation projects or Workday end user experience - Proven ability of strong analytical mindset and usage of analytics and reporting tools (e.g. pivot tables) - Demonstrate ability to proactively and effectively forecast client workload for resource planning, as well as timely completion of forecasts and weekly timesheets - Demonstrate ability to set, manage, and meet expectations and deadlines, internally and with clients - Understand the importance of client satisfaction and apply it in the process of servicing the client - Determine client needs - Display strong consulting skills, handling customer expectations Requirements: - Functional Workday Experience: 3+ areas of experience in HCM, Benefits, Recruiting, Talent, Learning, Payroll, Compensation, Advanced Compensation, Time Tracking, Absence, etc. - Education and experience: Bachelor’s degree from four-year College or university, 3-5 years related experience and/or training; or equivalent combination of education and experience.. - Workday Environment Experience: 5+ environments - Years of Workday Experience: 3+ years - Workday Implementation Experience: 2+ years - Workday Experience: Applied experience with partner solutions and follow documentation (ex, HireRight, SSO), Workday Studio as well as work with Web services and 3rd party API’s within Workday - Work authorization/security clearance requirements: Must be authorized to work in the United States. - Physical demands: Prolonged periods of sitting at a desk and working on a computer. Travel required: <25% travel. Regular travel consists of at minimum two, in-person, all staff events, one of which is required to attend in person. The location of these will vary depending on agenda, number of staff, and the ultimate goal of the event. Travel will be overnight for multiple nights. In addition, there may be client-related travel or other Syssero related travel as needed. All arrangements are company paid. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. What we bring to the table: Besides all the awesome benefits and perks that we offer – we also take pride in being an employee-owned business with a unique culture that reflects our commitment to transparency and true work-life balance. We have created an environment where employees can thrive both professionally and personally because we also care about you and your families. Embracing diversity and inclusivity, we prioritize a supportive workplace where everyone’s contributions are valued and celebrated. - Competitive Base Salary & bonus - Employer-paid medical, dental, and vision benefits - 401k match - Competitive pay - Flexible work time - Unlimited PTO and 12 floating holidays - 100% remote - Annual fixed stipend to purchase what you need for your remote set up - $75 per pay period for cell and internet allowance - Learning and development plan Work environment 100% remote Compensation $120,000 - $160,000 annually Affirmative Action/EEO statement Syssero is an equal-opportunity employer. At Syssero, we don’t just accept differences - we celebrate them, support them, and thrive on having them for the benefit of our employees, our services, and our community. Employment at Syssero is based solely on a person's merit and qualifications directly related to professional competence. Syssero does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. It is Syssero policy to comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity. The Company's EEO policy, as well as its affirmative action obligations, includes the full and complete support of the Company, including its Chief Empowerment Officer. Because it's just the right thing to do. We hope you think so, too.