• Partner directly with customers to understand technical requirements, workflows, and operational objectives. • Design and implement tailored technical solutions in customer environments. • Lead deployments, integrations, proof-of-concepts, and production rollouts. • Troubleshoot complex technical issues across infrastructure, networking, identity, APIs, and cloud platforms. • Translate customer challenges into scalable technical solutions. • Build scripts, automation, integrations, and lightweight applications to extend platform capabilities. • Develop APIs, connectors, and workflow automations. • Integrate with enterprise systems such as IAM, SIEM, endpoint management, cloud providers, and DevOps tooling. • Contribute reusable deployment patterns, templates, and tooling. • Work closely with Product, Engineering, Sales Engineering, Customer Success, and Support teams. • Provide product feedback based on customer needs and field experience. • Influence roadmap priorities through direct customer insights. • Document implementation best practices and operational runbooks. • Serve as a trusted technical advisor to customers. • Lead technical workshops, architecture reviews, and onboarding sessions. • Mentor customers and internal teams on deployment best practices. • Drive operational excellence and long-term customer success.

• Provide expert-level technical support for our products • Analyze, diagnose, and debug complex customer issues. • Create and implement patches, fixes, and diagnostic tools. • Take ownership of escalations and drive them toward resolution. • Act as a technical focal point in cooperative relationships with other internal groups. • Coordinate with engineers across various product components to deliver successful outcomes. • Acquire both broad and in-depth product knowledge • Create and improve documentation to help support engineers resolve cases. • Demonstrate strong interpersonal and communication skills. • Push for solutions and collaborate with people across teams.

• Provide **day-to-day support, administration, and monitoring** of clients’ AWS cloud infrastructure. • Participate in **weekly status calls** with clients to review open issues, planned changes, and improvement recommendations. • Assist in designing and developing **automation solutions** for monitoring, scaling, and managing cloud workloads. • Configure and tune AWS-native and third-party tools focused on **cost optimization, security, and compliance**. • Prepare and present **monthly operational and performance reports** for client environments. • Troubleshoot issues related to compute, storage, networking, IAM, and deployments in AWS. • Support incident, problem, and change management processes using internal service management tools. • Ensure cloud infrastructures follow **best practices** for reliability, scalability, and efficiency.

• Develop and refine CAD models for aerospace-related engineering projects • Perform simulations and engineering analysis using industry-standard tools • Translate engineering requirements into simulation workflows and technical models • Validate and optimize designs based on simulation outcomes • Work with aerospace and mechanical engineering datasets and specifications • Collaborate with cross-functional engineering stakeholders • Document methodologies, assumptions, processes, and results • Support evaluation and improvement of engineering workflows and outputs • Contribute to technically rigorous aerospace design initiatives