• Partner directly with customers to understand technical requirements, workflows, and operational objectives. • Design and implement tailored technical solutions in customer environments. • Lead deployments, integrations, proof-of-concepts, and production rollouts. • Troubleshoot complex technical issues across infrastructure, networking, identity, APIs, and cloud platforms. • Translate customer challenges into scalable technical solutions. • Build scripts, automation, integrations, and lightweight applications to extend platform capabilities. • Develop APIs, connectors, and workflow automations. • Integrate with enterprise systems such as IAM, SIEM, endpoint management, cloud providers, and DevOps tooling. • Contribute reusable deployment patterns, templates, and tooling. • Work closely with Product, Engineering, Sales Engineering, Customer Success, and Support teams. • Provide product feedback based on customer needs and field experience. • Influence roadmap priorities through direct customer insights. • Document implementation best practices and operational runbooks. • Serve as a trusted technical advisor to customers. • Lead technical workshops, architecture reviews, and onboarding sessions. • Mentor customers and internal teams on deployment best practices. • Drive operational excellence and long-term customer success.

• Provide expert-level technical support for our products • Analyze, diagnose, and debug complex customer issues. • Create and implement patches, fixes, and diagnostic tools. • Take ownership of escalations and drive them toward resolution. • Act as a technical focal point in cooperative relationships with other internal groups. • Coordinate with engineers across various product components to deliver successful outcomes. • Acquire both broad and in-depth product knowledge • Create and improve documentation to help support engineers resolve cases. • Demonstrate strong interpersonal and communication skills. • Push for solutions and collaborate with people across teams.

• Provide **day-to-day support, administration, and monitoring** of clients’ AWS cloud infrastructure. • Participate in **weekly status calls** with clients to review open issues, planned changes, and improvement recommendations. • Assist in designing and developing **automation solutions** for monitoring, scaling, and managing cloud workloads. • Configure and tune AWS-native and third-party tools focused on **cost optimization, security, and compliance**. • Prepare and present **monthly operational and performance reports** for client environments. • Troubleshoot issues related to compute, storage, networking, IAM, and deployments in AWS. • Support incident, problem, and change management processes using internal service management tools. • Ensure cloud infrastructures follow **best practices** for reliability, scalability, and efficiency.

Role Description MasTec Technical Services is seeking a full-time OSP Designer in support of a large-scale telecommunications project for both OSP Fiber and Copper Networks. - Receive field data collected, analyze local and wide area network systems, and develop the most cost-efficient fiber/copper network route design in accordance with customer specifications and guidelines. - Read and understand road prints, utility maps, and as-builts to identify conflicts with existing facilities. - Collaborate with any necessary vendor, as well as internal GIS and CAD teams to produce all required documentation for application packages. - Follow very specific and detailed procedures already implemented while remaining flexible enough to readily adapt to changing standards and procedures without notice. - Coordinate with project team for forecasting, scheduling, resources management, and quality assurance. - Review project deliverables for accuracy and apprise project management team of risks, issues, and recommended mitigations. - Work in tandem with various managers across the project to identify scope creep, manage change orders, and complete routine billing. - Ensure the integrity of the customer access network is maintained and provide support for the deployment of access technologies. - Assist with as-built package completion and delivery as well as billing closeout. Qualifications - Sound OSP engineering experience deploying fiber optic and Copper networks. - Knowledge of engineering principles within OSP job related functional area including general practices, procedures and industry standards. - Knowledge of fiber optic and copper counts, fiber assignments, and splicing schematics in all OSP environments. - Knowledge of engineering tools including Microstation, AutoCAD, OCalc, 3-GIS, or any similar GIS/KMZ platforms. - Proficient in Adobe, Microsoft Word, Excel, and Outlook, Google Sheets and Google Drive. - Possess STRONG communication & PEOPLE skills. - Strong language skills are required, both oral & written. - Show a “sense of urgency” to get the job done to meet all due dates. - Follow-up with our customer and provide a status of any and all assigned work. - Proven ability to communicate effectively at multiple levels: from team members to executive management. Requirements - Bachelor’s degree in Telecommunications, Engineering, Industrial Technology, or related field is preferred, OR Telecomm, Engineering, or Drafting completed courses and diploma from a technical school or community college. - Qualify on pre-employment screening, including non-negligent driving record. - Valid driver’s license and reliable transportation required. - Obtain satisfactory results from a background/employment history investigation and drug screening. Benefits - Compensation: $30-32/hr. - Financial Security: - 401(k) with company match. - Employee Stock Purchase Plan (ESPP). - Life insurance. - Short-term and Long-term disability. - Health and Wellness: - Medical, dental, and vision insurance. - Dependent care and medical flexible spending accounts. - Employee Assistance Program (EAP). - Work/Life Balance: - Paid time off. - Paid holidays. - Family and medical leave. - Paid sick time.