Role Description Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We are expanding our Customer Success team in APAC and looking for a Senior Customer Success Manager with deep, hands-on expertise in ecommerce Search & Merchandising. Senior Customer Success Managers at Bloomreach are the customer advocate and the key driver of a successful client partnership. This role sits at the intersection of ecommerce strategy, product expertise, and measurable value delivery. The primary focus of this role is Bloomreach Search & Merchandising. Depending on business needs, the successful candidate may also provide coverage or solution consulting support on Bloomreach Marketing Automation accounts. This is a unique opportunity to be a foundational member of the APAC Customer Success team and directly shape how Bloomreach delivers value in the region. Tasks & Responsibilities - Customer Success & Relationship Management - Build and maintain long-term strategic relationships with a portfolio of enterprise and mid-market APAC clients on Bloomreach Search & Merchandising. - Act as the trusted advisor for your book of business — understanding each customer's ecommerce KPIs, business objectives, and seasonal priorities. - Run all core CSM motions: success planning, quarterly business reviews (QBRs), roadmap reviews, and regular value-focused check-ins. - Proactively identify and manage at-risk accounts, executing churn risk plans and engaging internal stakeholders to drive a path to green. - Hands-On Product Expertise - Get into the Search & Merchandising dashboard and directly assist customers with platform configuration, search relevance tuning, merchandising rules, synonym management, category optimization, and A/B testing. - Monitor and flag pixel health issues; coordinate with Technical Consultants and support teams for resolution. - Enable customers to adopt new features (e.g., Loomi Search+, Dynamic Categories, Merchandising Campaigns, Recommendations & Pathways, Contextual Merchandising). - Lead optimization consulting sessions, product training, and best practice enablement. - Data-Driven Value & ROI - Develop and execute structured A/B testing frameworks to quantify the revenue impact of search and merchandising configurations. - Build and present incremental ROI stories at QBRs — connecting platform usage to measurable business outcomes (conversion lift, RPV, AOV). - Use Bloomreach Insights and reporting tools to identify optimization opportunities and drive customer adoption. - APAC Growth & Cross-Functional Support - Collaborate with APAC Account Managers, Technical Consultants, and the Sales team to drive account expansion and renewal outcomes. - Support the Sales team in a solution consulting capacity for Search & Merchandising prospects when required, including product demonstrations, RFP responses, and technical scoping. - Where appropriate, provide strategic coverage or account support for Bloomreach Marketing Automation customers. - Internal Contribution - Contribute to team playbooks, success planning templates, and best practice frameworks. - Act as the voice of the APAC customer to Product and Engineering teams. - Run a minimum of one additional team initiative per year and see it through to completion. Qualifications - Minimum 3 years of hands-on, practitioner-level experience with a Search & Merchandising platform. - Demonstrably hands-on: comfortable configuring merchandising rules, tuning search relevance, and troubleshooting search quality issues directly. - Strong understanding of ecommerce fundamentals: search relevance, category management, faceting, A/B testing, pixel/behavioral data, and conversion optimization. - Experience managing enterprise B2B SaaS customer relationships, including executive stakeholder management and QBR delivery. - Ability to translate technical platform capability into clear business value and commercial ROI narratives. - Comfortable operating in a lean, autonomous environment. Requirements - Direct experience with Bloomreach Search & Merchandising as a practitioner or CSM. - Background in in-house ecommerce trading, digital merchandising, or ecommerce management. - Experience supporting or collaborating with sales teams in a pre-sales or solution consulting capacity. - Familiarity with Bloomreach Marketing Automation or other marketing automation platforms. - Knowledge of the APAC ecommerce landscape and experience managing clients in markets such as Australia, New Zealand, Southeast Asia. - Exposure to analytical concepts: A/B test design, statistical significance, revenue attribution, RPV/AOV analysis. Benefits - The opportunity to be a key player in building Bloomreach's Customer Success function in APAC. - A collaborative, mature global team with deep Search & Merchandising expertise to lean on. - A product that is genuinely AI-native and market-leading in ecommerce search and merchandising. - Autonomy to build your own playbook and make a direct commercial impact. - Flexible remote working within APAC time zones. - Competitive salary, equity participation, and comprehensive benefits. - Access to Bloomreach Academy, ongoing enablement, and professional development resources.

Role Description We are a physical goods business, which means cash management is the operational heartbeat of the company. Our Treasury Manager will own the full cash picture: - Understanding when sales turn into cash. - How inventory buys affect our liquidity. - Translating all of it into a forward-looking view that gives leadership real decision-making confidence. This is a build role. We have almost no treasury infrastructure today, so your first 90 days will be spent creating the systems, processes, and models from scratch. Responsibilities - Cash Flow Forecasting & Modeling - Own and continuously refine the company's 13 week cash flow model to within 95% accuracy. - Synthesize the inventory purchase calendar, PO commitment schedule, payroll cadence, tax schedule and all other inflows and outflows into a forward-looking cash needs picture. - Translate model outputs into clear, actionable recommendations for leadership. - Maintain daily cash positioning and monitor actual vs. forecast. - Cross-Functional Partnership - Work closely with our finance and operations teams to ensure cash flow inputs are accurate and timely. - Partner with the procurement and ops teams to stay ahead of inventory purchase cycles and PO commitments. - Collaborate with accounting to align on tax payment timing, accruals, and reconciliations. - Banking & Liquidity Management - Manage day-to-day banking relationships and ensure adequate liquidity across accounts. - Execute and authorize wires, ACH payments, and other treasury transactions with precision. - Monitor credit facilities and report on covenant compliance. - Optimize idle cash. - Controls, Process & Documentation - Design and implement treasury policies, procedures, and internal controls from the ground up. - Maintain meticulous documentation for all treasury transactions, approvals, and decisions. - Ensure compliance with applicable regulations, tax payment requirements, and audit standards. - Proactively identify process gaps and close them. - Risk Management - Identify and flag cash flow risks proactively. - Manage basic FX exposure relevant to our business through a practical hedging strategy. - Support insurance and counterparty risk monitoring. Qualifications - Bachelor's degree in Finance, Accounting, Economics, or related field. - 5-8 years of treasury or finance experience, with meaningful time inside a physical-goods or inventory-driven business. - Advanced Excel / Google Sheets modeling skills; experience with NetSuite a plus. - Hands-on experience owning or co-owning a cash flow model. - Demonstrated ability to work across functions (ops, procurement, accounting). - Deep comfort with banking operations: wires, ACH, account management, online banking platforms. - Experience building or significantly improving financial processes. Requirements - A strong communicator: able to translate a complex cash model into a clear two-minute update for a busy executive. - Trustworthy and discreet: you will have access to sensitive financial information. - Process-oriented and detail-obsessed: reconciliation and documentation are how you operate. - Comfortable owning a decision and defending your analysis. - Energized by ambiguity and blank-sheet-of-paper problems. Benefits - Competitive Salary + Equity Package. - 401K matching. - Wellness, learning, and home-office budgets. - Health, Dental & Vision Medical Plans. - Tremendous autonomy to set the direction of your work. - Unlimited PTO. - Company holidays on the first Friday of every month (Except November & December).

Title: Sr. Manager, Strategic Advisory Location: Recruitment: Remote, UK Department: Human Experience Design Job Description: Description At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. We are committed to delivering exceptional solutions that align with our clients' customer engagement objectives, driving measurable impact and fostering long-term relationships. As we continue to grow, we are seeking a highly motivated and experienced Sr. Manager, Strategic Advisory, to lead our solution delivery efforts, provide strategic guidance, and enhance client relationships.  As a Sr. Manager, Strategic Advisory for the EMEA region, you will lead the development and execution of strategic plans for customer engagement, strategy alignment and leadership alignment, culture transformation and talent enablement solutions. You will leverage your expertise human-centric design to drive client success, while nurturing strong relationships and identifying new opportunities for growth. Your multicultural experience will be crucial in tailoring solutions to fit local market needs and cultural nuances. Location: UK (Bristol area) Requirements - Full business proficiency in English and Spanish or/and German (written and verbal), additional EMEA languages welcome. - Strong background in human centricity (Customer Experience, Employee Experience) and adult learning/cultural change. - Proven experience in strategic advisory or consulting roles, particularly in loyalty and customer engagement. - Excellent communication and interpersonal skills, with the ability to work effectively in a multicultural environment. - Strong understanding of artificial intelligence applications. - Ability to work collaboratively and manage cross-functional teams. - Strong analytical skills and ability to translate insights into actionable plans. - Strong leadership and interpersonal skills with the ability to build and maintain client and team relationships both virtual and onsite.  - Automotive background highly appreciated - Excellent PowerPoint and presentation skills.  - Proven track record of successfully leading and delivering complex consulting projects.  - Bachelor's degree in Business Administration, Master's degree preferred.  - 5+ years of experience in a consulting leadership role.  - Demonstrated success in developing and implementing client-focused solutions.

• Lead and develop a territory-aligned team of remote Patient Care Coordinators (PCC-Rs), ensuring strong performance, accountability, and engagement. • Manage and allocate PCC-R coverage to support clinic volume demands, including PTO, vacancies, growth needs, and high-volume periods. • Oversee and ensure consistent execution of patient access workflows, including referrals, scheduling, benefits verification, authorizations, and EMR documentation. • Monitor territory access metrics (e.g., referral aging, scheduling lag, arrival rates), identify performance trends, and implement corrective action plans when standards are not met. • Partner with Clinic Directors, Vice Presidents of Operations, and Regional VPs to support field PCC performance and improve access outcomes. • Serve as the territory subject matter expert for patient access operations, providing visibility into performance metrics and ensuring consistent service delivery across clinics • Other projects and duties as assigned.