Skylight

Role Description At Skylight, software engineers design, implement, and maintain software systems to improve government services for users. This software is built to meet the needs of regular users of government services as well as Skylight's partners in government. Skylight is partnering with the National Archives (NARA) to improve how electronic records across the government are migrated, preserved, and accessed. On this team, you'll build end-to-end on a cloud-native stack — including AWS, Spring Boot, and Angular — to make large volumes of government records reliable, searchable, and accessible to the people who depend on them. What you'll do - Build and improve systems that migrate, preserve, and make large volumes of government records searchable and accessible. - Engineer software products end-to-end — frontend and backend — on a cloud-native stack as part of a cross-functional team of researchers, designers, product managers, and engineers. - Build accessible, Section 508–compliant interfaces and the APIs and services behind them, keeping secure data exchanges reliable and performant. - Advocate for and adhere to lean-agile engineering practices such as API-first design, continuous integration, version control, and automated testing. - Build secure, compliant software that meets federal security standards and defends against common vulnerabilities. - Mentor other engineers and share knowledge to strengthen the team's engineering practice. Qualifications - Ability to write clean, working, and reusable code. - Can produce high-quality code by adhering to good practices such as automated testing. - Familiar with how to build secure, compliant software and defend against common vulnerabilities. - Possess a foundational understanding of data engineering, including how to use various datastores to handle persistent data in software systems. - Understand the different pieces of software systems and how to fit them together, while keeping performance, reliability, and availability in mind. - Experience engineering software products end-to-end — frontend and backend — on a cloud-native stack as part of a cross-functional team of researchers, designers, product managers, and engineers in iterative delivery. - Understand the importance of always putting users at the center of your work, including thinking through the impact and implications of any code that you write. - A mindset and work approach that aligns with our core values. Nice-to-haves - Experience with databases and cloud infrastructure, ideally AWS and OpenSearch. - Familiarity with CI/CD best practices. - Experience with infrastructure as code (e.g., Docker, Terraform). - Familiarity with Java/Spring Boot and a modern JavaScript framework such as Angular. - Experience delivering technology and modernizing legacy systems in government, regulated industries, or other public-benefit settings. - A track record of staying aligned and accountable on remote teams. Other requirements - Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. - All work must be conducted within the U.S., excluding U.S. territories. - This contract requires U.S. citizenship to be eligible for employment. - You must complete a company background check successfully. Logistics - Position type: This is a full-time, exempt position. - Location: This is a fully remote position. - Travel: This role may require occasional travel based on company, client, or contract needs. Salary We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For a Software Engineer at Skylight, the current salary ranges are as follows: - Associate Software Engineer: $90,000–$125,000 - Software Engineer I: $120,000–$140,000 - Software Engineer II: $135,000–$160,000 - Senior Software Engineer: $150,000–$185,000 - Staff Software Engineer: $170,000–$203,000 - Principal Software Engineer: $180,000–$230,000 Benefits - Medical insurance, dental insurance, vision insurance. - Short-term and long-term disability insurance. - Life and AD&D insurance. - Dependent care FSA, healthcare FSA, health savings account. - Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period. - Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays. - Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents. - Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options. - Business development / sales bonuses. - Referral bonuses. - Annual $2000 allowance for professional development. - Annual $750 allowance for tech-related purchases. - Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more). - Dollar-for-dollar charity donation matching, up to $500 per year. - Flexible, remote-friendly work environment. - An environment that empowers you to unleash your superpowers for public good.

• Design, build, and launch new user-facing features powered by large language models (LLMs) • Own major product initiatives from zero-to-one, in partnership with a small but mighty team • Collaborate deeply with Product and Design to shape new products and features • Integrate with third-party APIs like OpenAI, Google, etc., and explore new model capabilities • Contribute to our codebases in Ruby on Rails • Write maintainable, high-quality code with strong test coverage • Mentor other engineers through code reviews and design discussions

Role Description Our ideal candidate is a seasoned backend engineer with experience building AI-powered systems (tool calls, evals, etc.) and a passion for creating products and features that really matter to customers. You know how to work with LLM APIs, optimize backend infrastructure, and work closely with not only engineers from other stacks, but also cross-functional partners, from retail to customer support to data. We're looking for someone who loves finding simple, straightforward technical solutions to complex problems. We're looking for a seasoned Back End Software Engineer (Senior or Staff level) to work directly with our GM of New Businesses to build out new AI-powered features across our platform. You'll work primarily in Ruby on Rails to bring brand new products and features to life by integrating with LLMs from vendors like OpenAI, Google, etc. What You'll Do - Design, build, and launch new user-facing features powered by large language models (LLMs) - Own major product initiatives from zero-to-one, in partnership with a small but mighty team - Collaborate deeply with Product and Design to shape new products and features - Integrate with third-party APIs like OpenAI, Google, etc., and explore new model capabilities - Contribute to our codebases in Ruby on Rails - Write maintainable, high-quality code with strong test coverage - Mentor other engineers through code reviews and design discussions Qualifications - 6+ years experience building software products end to end - Deep mastery of either Ruby on Rails or another similar back end language - Demonstrated ability to ship zero-to-one products as a solo engineer or team lead - Experience with OpenAI, Anthropic, or similar LLM providers - Clear communication and collaboration skills across disciplines - Startup experience strongly preferred Nice to Haves - Familiarity with prompt engineering or retrieval-augmented generation (RAG) - Prior work on family-facing or consumer social products Benefits - Competitive Salary + Equity Package - 401K matching - Wellness, learning, and home-office budgets - Health, Dental & Vision Medical Plans - Tremendous autonomy to set the direction of your work - Unlimited PTO - Company holidays on the first Friday of every month (Except November & December) Equal Opportunity Employer Skylight is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. If you’re the best person for the job, we want you on board! Salary Information For Colorado-based candidates, the range being offered for this role is $180-$240K based on experience and for California-based candidates, the range being offered for this role is $180-$240K based on experience.

Role Description At Skylight, DevOps engineers work with developers throughout the software development life cycle to ensure code can be reliably and repeatedly released on demand with a high degree of quality. They understand both software development and operations, with expertise in areas such as networking, security, test automation, and continuous integration/deployment. As a DevOps engineer on this team, you'll build and maintain the infrastructure, pipelines, and security controls that let the team deliver continuously while meeting the strict compliance and data-protection requirements that come with sensitive federal systems. What you’ll do - Engineer a great experience for developers working in web-based environments through automation, virtualization, and process improvement. - Build and maintain CI/CD pipelines that let the team reliably and repeatedly release to production on demand. - Manage cloud infrastructure and create and maintain infrastructure as code, standardizing deployment processes. - Protect sensitive data by applying security and privacy best practices, conducting audits and risk analyses, and planning and implementing remediations that meet federal security standards. - Achieve technical excellence by advocating for and adhering to lean-agile engineering practices such as simple design and automated testing. - Build up the organization’s engineering capacity through coaching, knowledge sharing, and other enablement practices. Qualifications - Understand the general concepts of modern software development and can work closely with software engineers. - Able to work in a cloud-centric world, including managing disparate, interconnected systems and ensuring their availability, reliability, and resiliency. - Can enable teams to deliver value to users and the business continuously (e.g., CI/CD pipelines). - Know how to build secure, compliant applications and defend against common vulnerabilities. - Can work with software engineers to instrument applications and configure infrastructure for monitoring, metrics, alerting, logging, auditability, and compliance. - Know how to create and maintain infrastructure as code and standardize deployment processes. - Experience mentoring engineers and raising the operational bar across a team or product (staff level). - Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients). - Passionate about creating better public outcomes through great government services. - A mindset and work approach that aligns with our core values. - Ability to travel for work from time to time. Nice-to-have qualifications - Experience working in regulated or compliance-driven environments (e.g., FedRAMP, FISMA). - Experience with AWS GovCloud or other government cloud environments. - Experience supporting systems that handle sensitive personal data (e.g., tax, financial, or benefits information). - Prior experience working in the civic tech space. - Experience working in a remote-team environment. Other requirements - All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment. - You must be legally authorized to work in the U.S. now and in the future without sponsorship. - As a government contractor, you may be required to obtain a public trust or security clearance. - You may be required to complete a company background check successfully. - Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. Position type This is a full-time, exempt position. Location This is a fully remote position. Benefits - Medical insurance, dental insurance, vision insurance. - Short-term and long-term disability insurance. - Life and AD&D insurance. - Dependent care FSA, healthcare FSA, health savings account. - Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period. - Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays. - Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents. - Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options. - Business development/sales bonuses. - Referral bonuses. - Annual $2,000 allowance for professional development. - Annual $750 allowance for tech-related purchases. - Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more). - Dollar-for-dollar charity donation matching, up to $500 per year. - Flexible, remote-friendly work environment. - An environment that empowers you to unleash your superpowers for public good. Interview tips We want you to have a great interview experience with us! Here are some tips to help you prepare for a successful interview: - Visit our join page to learn more about how our interview process works. - Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them. - If you’d like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital. We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the U.S. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.

Role Description At Skylight, product managers are responsible for strategy, planning, execution, stakeholder management, and team health. Product managers partner with researchers, designers, engineers, client stakeholders, and others to inform their product decisions. At a high level, it’s the product manager’s job to figure out what to build next and why. Skylight is supporting the Centers for Medicare & Medicaid Services (CMS) in providing technical assistance to states as they meet new Medicaid community engagement requirements. States must implement and comply with the new requirements under H.R. 1 by January 1, 2027. On this engagement, you’ll help states get there ahead of that deadline. This isn’t traditional digital-product management — your day-to-day is coordinating across many stakeholders, leading discovery, gathering requirements, and scoping work so it fits each state’s needs and constraints. You’ll operate as a self-starter in an ambiguous, fast-moving space: setting priorities, rolling up your sleeves, and driving real outcomes and deliverables rather than waiting for a defined backlog. Throughout, you’ll keep CMS and state partners aligned on what matters most and what comes next. What to know going in: - You’ll be helping states get compliant rather than shipping a single product of your own. - The work is tied to a hard compliance deadline, so priorities can shift quickly, and the space is genuinely ambiguous. - It’s a strong fit for someone who’s comfortable defining the path as they go and working across organizational lines to make things happen. What you’ll do: - Coordinate across CMS and multiple state stakeholders to align on goals, constraints, and what each state needs to reach compliance. - Lead discovery, requirements gathering, and scoping in an ambiguous space, turning unclear starting points into prioritized, actionable plans. - Translate needs from users and government partners into a strategy, including vision, objectives, and measures of success. - Facilitate team ceremonies such as planning meetings, stakeholder syncs, and retrospectives. - Work in close partnership with federal and state government teams to transfer digital skills and product knowledge over the course of the project. - Creatively navigate bureaucratic challenges, paving the way for more intuitive processes in the future. Qualifications - Understand lean product principles and how to apply them (e.g., minimum viable product) at various stages of the product life cycle in order to mitigate risk, validate assumptions, and amplify learning. - Can develop a product strategy that is informed by an understanding of the problem to be solved, prioritizes outcomes over feature sets, and establishes the direction of the product over time (e.g., product roadmap), including success criteria. - Understand how to engage in the process of human-centered design in order to better inform product direction. - Ability to collaborate with folks outside of your discipline, such as researchers, designers, engineers, and others, in order to get things done. - Ability to manage clients and stakeholders in a way that builds trust, alignment, and healthy environments for individuals and teams. - Understand the merits of different software development methodologies (e.g., agile, lean) and how to put them into practice. - Experience coordinating across multiple stakeholders and leading discovery, requirements gathering, and scoping — especially in ambiguous or fast-changing environments. - Experience working on cross-functional teams (product, design, engineering, ops) in iterative delivery. - A mindset and work approach that aligns with our core values. Requirements - Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. - All work must be conducted within the U.S., excluding U.S. territories. - This contract requires U.S. citizenship to be eligible for employment. - As a government contractor, you may be required to obtain a public trust or security clearance. - You must complete a company background check successfully. Benefits - Medical insurance, dental insurance, vision insurance. - Short-term and long-term disability insurance. - Life and AD&D insurance. - Dependent care FSA, healthcare FSA, health savings account. - Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period. - Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays. - Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents. - Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options. - Business development / sales bonuses. - Referral bonuses. - Annual $2000 allowance for professional development. - Annual $750 allowance for tech-related purchases. - Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more). - Dollar-for-dollar charity donation matching, up to $500 per year. - Flexible, remote-friendly work environment. - An environment that empowers you to unleash your superpowers for public good.

• Set the product vision: develop a deep understanding of the competition, the customer, and the ways Skylight can help families. Use that and your creativity to propose and validate new products. • Own the product roadmap: define the roadmap across and build features that both benefit customers and impact KPIs. You will ruthlessly prioritize features with a nose for value and scope a minimum lovable product to deliver features on time. • Collaborate cross-functionally: work across engineering, design, and marketing teams to take these features to market with smooth rollouts and high feature adoption. • Set and assess progress rigorously: you will set KPIs, monitor performance, and analyze data to deeply understand our users and the impact your product initiatives have. Your insights will drive future developments and organize the team around your strategy.

Role Description - Lead a cross-functional team of researchers, designers, engineers, and subject matter experts to build and ship high-impact products and services. - Translate needs from users and government partners into a product strategy, including vision, objectives, measures of success, product roadmap, and product backlog. - Manage the direction, scope, and priorities of the product initiative, building from user research to minimum viable products to scalable solutions. - Write user stories, prioritize stories, and build release plans. - Facilitate team ceremonies such as planning meetings, stakeholder syncs, and retrospectives. - Draw on data and feedback to inform the product strategy and roadmap. - Work in close partnership with government teams to transfer digital skills and product knowledge throughout the course of the project. - Creatively navigate bureaucratic challenges, paving the way for more intuitive processes in the future. - Collaborate with government partners to ensure compatibility with existing processes and technologies. Qualifications - Has demonstrated experience leading product development from concept through launch for net-new digital tools, navigating ambiguity, defining scope, and building alignment across cross-functional stakeholders in resource-constrained environments. - Experience with participatory research processes that centered people with lived experience as active collaborators in product definition, ensuring solutions reflected the real needs and priorities of the communities served. - Understand lean product principles and how to apply them (e.g., minimum viable product) at various stages of the product life cycle in order to mitigate risk, validate assumptions, and amplify learning. - Can develop a product strategy that is informed by an understanding of the problem to be solved, prioritizes outcomes over feature sets, and establishes the direction of the product over time (e.g., product roadmap), including success criteria. - Ability to execute the product strategy by breaking down the product’s scope into usable chunks of value that can be realized sooner rather than later, creating and maintaining a prioritized backlog with validated user stories, and facilitating team ceremonies over the course of the product’s iterations. - Understand how to engage in the process of human-centered design in order to better inform product direction. - Ability to collaborate with folks outside of your discipline, such as researchers, designers, engineers, and others, in order to get things done. - Ability to manage clients and stakeholders in a way that builds trust, alignment, and healthy environments for individuals and teams. - Understand the merits of different software development methodologies (e.g., agile, lean) and how to put them into practice. - Commitment to equipping federal teams with documentation, training, and mentoring so improvements last beyond the contract. - Ability to work effectively in a professional services environment. - Passion for improving public outcomes through great government services. - A mindset and work approach that align with Skylight’s core values. Requirements - All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment. - You must be legally authorized to work in the U.S. now and in the future without sponsorship. - As a government contractor, you may be required to obtain a public trust or security clearance. - You may be required to complete a company background check successfully. - Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. Location - This is a fully remote position. Travel - This role may require occasional or regular travel based on company, client, or contract needs. Benefits - Medical insurance, dental insurance, vision insurance. - Short-term and long-term disability insurance. - Life and AD&D insurance. - Dependent care FSA, healthcare FSA, health savings account. - Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period. - Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays. - Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents. - Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options. - Business development / sales bonuses. - Referral bonuses. - Annual $2,000 allowance for professional development. - Annual $750 allowance for tech-related purchases. - Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more). - Dollar-for-dollar charity donation matching, up to $500 per year. - Flexible, remote-friendly work environment. - An environment that empowers you to unleash your superpowers for public good.

Role Description Our ideal candidate is an entrepreneur at heart and has deep experience talking to customers and building lovable products. This candidate is comfortable wearing many hats and has an innate curiosity that drives the direction of their work. You will report to our Chief Product Officer, working closely with the engineering, customer service, and marketing teams to transform Calendar into the operating system of the family, eventually used by millions of families daily. Responsibilities - The Family OS has many possible paths forward and your first job will be to define and validate the next major step forward. - Within your first few months, you’ll shape a roadmap, prototype and validate your ideas with customers and work with design and engineers to bring them to life. - Set the product vision: develop a deep understanding of the competition, the customer, and the ways Skylight can help families. Use that and your creativity to propose and validate new products. - Own the product roadmap: define the roadmap across and build features that both benefit customers and impact KPIs. You will ruthlessly prioritize features with a nose for value and scope a minimum lovable product to deliver features on time. - Collaborate cross-functionally: work across engineering, design, and marketing teams to take these features to market with smooth rollouts and high feature adoption. - Set and assess progress rigorously: you will set KPIs, monitor performance, and analyze data to deeply understand our users and the impact your product initiatives have. Your insights will drive future developments and organize the team around your strategy. Qualifications - You have 5-10 years of relevant experience. - You have a proven track record of building and owning impactful software products. - You are brimming with ideas, opinions and products that ought to be. - You have a knack for finding the novel insight and tend to be right. - You are endlessly curious and are on the edge of how product works in the AI-era. - You are comfortable operating independently, spotting ambiguity and proposing solutions. - You are data analytics savvy and take a data-driven approach to building product. - You are a great communicator and can simplify the complex. Benefits - Competitive Salary + Equity Package - 401K matching - Wellness, learning, and home-office budgets - Health, Dental & Vision Medical Plans - Tremendous autonomy to set the direction of your work - Unlimited PTO - Company holidays on the first Friday of every month (Except November & December) Company Description Skylight is a technology startup building the OS of the family. We make Skylight Calendar, the smart calendar loved by millions of families (plus Wired and the Wirecutter). Our latest product is Calendar 2, which just launched to rave reviews. Our mission is to connect loved ones by creating the world’s simplest products and services that improve family life. Our founders are former venture capitalists and serial entrepreneurs who have scaled this business to $300M+ in annual revenue while being completely bootstrapped and profitable. We get to grow a happy, healthy company focused on making products our customers love without investors breathing down our necks. Smart, hardworking people who care about making actually meaningful products love working here. People like you. We’re busy inventing new ways to simplify family life and help parents raise great kids – and we need your help! Come invent something new with us.

Role Description At Skylight, software engineers design, implement, and maintain software systems to improve government services for users. This software is built to meet the needs of regular users of government services as well as Skylight’s partners in government. Skylight is partnering with the Administration for Children and Families (ACF) to build Fostering the Future , a platform that helps young adults aging out of foster care find the resources they need, when they need them. Co-designed with former foster youth and launching in fall 2026, the platform turns what someone shares in their own words into a personalized, AI-enabled action plan. You’ll work on both the user experience and the resource set that makes it valuable. You’ll engineer the platform end-to-end: a chat-like experience that pairs LLM features with a curated knowledge base of resources for foster youth. Day to day, that means: - Building the Next.js interface young people will use. - Developing the backend APIs behind it. - Tuning prompts, embeddings, and semantic search for accurate, safe, and genuinely useful answers. Our stack includes Python (LangChain and FastAPI), Postgres with pgvector, Next.js, and embedding and chat models including Amazon Titan and Claude — but we care more about your experience optimizing LLM interactions with knowledge bases than about any specific tool. You’ll join a small cross-functional team of researchers, designers, product managers, and engineers helping the roughly 20,000 young people who age out of foster care each year get the support they’re entitled to. This is a fast-moving, zero-to-one effort — greenfield development on a new public-facing federal platform, at national scale. Qualifications - Experience optimizing LLM interactions with knowledge bases — such as semantic search, embedding models and vector search, prompt engineering or tuning, or natural language query optimization. - Ability to write clean, working, and reusable code. - Can produce high-quality code by adhering to good practices such as automated testing. - Familiar with how to build secure, compliant software and defend against common vulnerabilities. - Possess a foundational understanding of data engineering, including how to use various datastores to handle persistent data in software systems. - Understand the different pieces of software systems and how to fit them together, while keeping performance, reliability, and availability in mind. - Understand the importance of always putting users at the center of your work. - Experience working on cross-functional teams (product, design, engineering, ops) in iterative delivery. - A mindset and work approach that aligns with our core values. Requirements - Familiarity with our specific stack: Python (LangChain and FastAPI), Postgres with pgvector, Next.js, and embedding and chat models such as Amazon Titan and Claude. - Experience working with databases and/or cloud infrastructure. - Familiarity with CI/CD best practices. - Experience with infrastructure as code (e.g., Docker, Terraform). - Experience delivering technology in government, regulated industries, or other public-benefit settings. - A track record of staying aligned and accountable on remote teams. Benefits - Medical insurance, dental insurance, vision insurance. - Short-term and long-term disability insurance. - Life and AD&D insurance. - Dependent care FSA, healthcare FSA, health savings account. - Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period. - Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays. - Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents. - Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options. - Business development / sales bonuses. - Referral bonuses. - Annual $2000 allowance for professional development. - Annual $750 allowance for tech-related purchases. - Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more). - Dollar-for-dollar charity donation matching, up to $500 per year. - Flexible, remote-friendly work environment. - An environment that empowers you to unleash your superpowers for public good.

Role Description At Skylight, user researchers play a critical role in planning, designing, and carrying out research activities with users to help teams gain a deep understanding of the people that use government services. This research informs policy, service, content, and interaction design so that government services work well for users and achieve policy intent. - Develop research plans (e.g., what methods to use) in alignment with the strategic context of the project - Find and connect with good user research participants - Apply a mix of quantitative and qualitative user research techniques (e.g., user interviews, contextual inquiry) to gain a greater understanding of user needs - Find and connect with research participants, including in a context shaped by privacy and security constraints around federal tax information - Translate research findings into service and product design hypotheses, then validate them through usability testing - Clearly communicate findings to internal and external collaborators, and maintain organized, well-written documentation throughout the research process - Guide the direction of the service, continually advocate for users, and help raise the research bar and mentor others across the team Qualifications - Ability to align user research activities with organizational strategy and objectives - Can correctly apply a wide range of user research methods at different stages of the product life cycle - Understand how to include all kinds of users in appropriate research activities to help teams deliver accessible services - Can turn research data into clear findings that inform decisions - Ability to lead research on a cross-functional, agile team and influence product, design, and policy direction - Experience setting research direction across multiple workstreams and mentoring other researchers (staff level) - Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients) - Passionate about creating better public outcomes through great government services - A mindset and work approach that aligns with our core values - Ability to travel for work from time to time Requirements - All work must be conducted within the U.S., excluding U.S. territories. - You must be legally authorized to work in the U.S. now and in the future without sponsorship. - As a government contractor, you may be required to obtain a public trust or security clearance. - You must complete a company background check successfully. - Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. Benefits - Medical insurance, dental insurance, vision insurance - Short-term and long-term disability insurance - Life and AD&D insurance - Dependent care FSA, healthcare FSA, health savings account - Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period - Flexible paid time off policy (generally around 25 days per year), plus 11 paid federal holidays - Up to 12 weeks paid time off for all eligible new birth, adoption, or foster parents - Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options - Business development / sales bonuses - Referral bonuses - Annual $2,000 allowance for professional development - Annual $750 allowance for tech-related purchases - Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more) - Dollar-for-dollar charity donation matching, up to $500 per year - Flexible, remote-friendly work environment - An environment that empowers you to unleash your superpowers for public good