Title: Market Development Manager (12-month FTC) Location: GenesisCare UK Department: Shared Services Job Description: Description Are you ready to embark on an exciting journey as a Market Development Manager for a 12-month fixed term contract working across the GenesisCare UK network? Join our dedicated team and be part of something extraordinary. As a Market Development Manager with us, you’ll play a pivotal role in driving revenue growth and expanding GenesisCare’s market presence within the private oncology sector. This home-based role focuses on building strong consultant and clinician relationships, delivering targeted growth initiatives, and using data-led insights to support commercial success across our UK centres. This is your opportunity to make a meaningful impact and develop your career within a national role. What You’ll Do: - Deliver sustainable organic volume and revenue growth across assigned healthcare services or specialties. - Build and maintain strong relationships with consultants, clinicians and medical stakeholders to drive service utilisation. - Implement targeted growth plans in collaboration with clinical, operational and marketing teams. - Consistently exceed commercial performance targets including patient referral volumes and revenue contribution. - Use market data and performance analytics to identify trends and optimise decision-making. - Monitor market conditions, competitor activity and customer feedback to inform service development and positioning. - Ensure engagement activities deliver measurable return on investment. - Work cross-functionally with internal stakeholders to deliver aligned growth strategies. - Provide performance reports, insights and forecasts to senior management and support commercial planning. What You’ll Have: - Proven success in high-value sales, business development or account management, ideally within private healthcare. - Strong commercial acumen with a strategic mindset and the ability to translate insight into action. - Experience engaging with senior stakeholders including consultants and clinical leaders. - Confidence interpreting data and performance metrics to drive decision-making. - Demonstrated track record of delivering and exceeding KPIs and growth targets. - Excellent communication, presentation and negotiation skills. - Self-motivated, disciplined and able to work independently. - Proactive, flexible and resilient with strong problem-solving capability. Desirable: - Understanding of healthcare compliance and governance frameworks. - Familiarity with oncology pathways and patient referral processes. - Experience working within or alongside private healthcare providers, hospitals or consultant groups. Why Choose GenesisCare: Discover what’s in store for you when you join the GenesisCare UK team: - Shape your work-life balance with 26 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave. - Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection. - Access our world-class radiotherapy — free to you and your immediate family, if required. - Secure your future with a competitive Company Contributory Pension Scheme. - Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing. - Enjoy hassle-free commutes with free parking at most of our centres. - Treat yourself with exclusive retail discounts. Who We Are: GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates. We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics. We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes. Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies. We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles. Join GenesisCare UK and shape your future, while shaping the future of cancer care. GCTA-England

• Execute all position responsibilities in alignment with Slingshot’s core values, mission, and purpose. • Serve as Slingshot’s first dedicated Configuration Manager, helping build a scalable configuration management function for software, infrastructure, cloud, DevSecOps, documentation, and program artifacts. • Partner with Engineering, Program Management, Product, DevSecOps, and Security/GRC to develop and maintain a Configuration Management Plan that supports current program needs and future enterprise growth. • Stand up, operate, and mature a phased Configuration Control Board process, starting with one priority program and expanding toward a broader enterprise or federated model over time. • Own and maintain standard templates and workflows for change requests, impact analysis, approvals, change records, configuration status accounting, and configuration audits. • Establish and maintain configuration baselines for key systems, services, applications, infrastructure, environments, documentation, and other controlled artifacts. • Facilitate CCB meetings, drive decisions, document outcomes, and ensure approved changes are traceable, communicated, and reflected in the appropriate systems of record. • Help define CCB membership, decision rights, escalation paths, and emergency change processes in partnership with Engineering, Product, DevSecOps, Program Management, and Security/GRC stakeholders. • Work closely with technical teams to ensure configuration management integrates cleanly with Git-based workflows, CI/CD pipelines, infrastructure-as-code, cloud environments, release processes, and documentation practices. • Support configuration management evidence needs for CUI, classified, CMMC, NIST, RMF, and ATO-related activities. • Serve as a named configuration management point of contact for relevant government programs, reviews, audits, and authorization efforts. • Help evaluate and implement tooling or systems of record for configuration items, baselines, change records, approvals, and audit evidence. • Create practical, right-sized processes that preserve team agility while improving consistency, traceability, and audit readiness. • Partner with Security/GRC and Engineering teams to align configuration management practices with NIST SP 800-171, CMMC 2.0, NIST SP 800-53, NIST CSF, and other relevant government or industry expectations. • Support operational and programmatic visibility by improving the traceability between changes, releases, incidents, defects, baselines, and documentation. • Communicate clearly with technical and non-technical stakeholders, translating configuration management expectations into actionable workflows for teams across Slingshot.

• Conduct regular 1:1s with Internal and External trainers and maintain adherence to agreed frequency. • Set individual development plans in line with the Trainer skills matrix and forecast (using the GTL framework). • Support trainer career progression, skill development, and capability uplift to ensure continued capability usage • Lead and participate in interviews for trainer replacements or expansion roles • Maintain relationship with key freelancers / contract provider companies • Where needed set development plans to support key external trainer skills • Deliver training to trainers (internal and external on GK standards) • Perform scheduled quality observations of training delivery (minimum of one per month per internal trainer). • Perform scheduled quality observations of training delivery (minimum of two per year per external trainer). • Maintain and evolve the quality observation framework. • Deliver feedback sessions and coaching based on observation and survey results. • Track weekly team quality and survey scores and implement improvement actions. • Analyze Learner feedback evaluations for trends and opportunities • Monitor and manage trainer performance against KPIs, quality metrics, and expectations. • Oversee trainer utilization and ensure optimal allocation, working closely with Scheduling. • Manage holiday approvals and ensure delivery coverage. • Facilitate Trainer expense approvals in line with policies. • Handle trainer complaints and issues through appropriate channels. • Enable access to SME resource for content and product development, translations and bid support • Manage administrative tasks such as reporting, scheduling, documentation, and compliance activities. • Ensure trainer profiles are up to date on online resource portals (certifications, Languages etc.) • Monitor and manage skills gaps and identify internalizing opportunities. • Own the country freelancer bench strategy (capacity, skills coverage, languages, locations) aligned to forecast demand and delivery plans vs internal team. • Source, screen and onboard external trainers, ensuring consistent vetting, contracting readiness and fit to the Trainer skills matrix. • Define and communicate delivery standards, ways of working and required tools/processes for freelancers (scheduling, attendance, reporting, learner comms). • Ensure freelancers are enabled on the latest content, labs and delivery guidance (briefings, updates, train-the-trainer sessions) prior to delivery. • Monitor external trainer performance against quality, NPS/CSAT, professionalism and adherence expectations; take corrective actions as needed. • Manage freelancer scheduling/coverage to protect delivery continuity (including substitutions, escalation management and last-minute coverage). • Approve and validate freelancer deliverables (session completion, timesheets/invoicing inputs where applicable) in line with internal controls. • Ensure compliance with required policies (data privacy, information security, code of conduct, client/site rules) and maintain necessary documentation. • Work collaboratively with Program Owners, Training Operations (Scheduling), and Presales teams. • Participate in weekly or monthly review sessions with leadership to discuss utilization, quality, NPS, and risks. • Provide insights and recommendations for improving the learner and client experience. • Drive the creation and refinement of training materials, assets, and value-add content. • Identify opportunities to enhance delivery efficiency, trainer capability, and process maturity. • Support new program launches and ensure trainers are adequately prepared.

Role Description As Century Cruises strengthens its North American presence, we are seeking an energetic, relationship-driven, and highly motivated Business Development Manager to help expand travel advisor partnerships, increase sales production, and grow brand awareness for our China, Yangtze River, Europe, and Egypt cruise experiences. This is a unique opportunity to play a key role in expanding one of Asia’s most established river cruise brands within the North American market while helping advisors confidently introduce clients to culturally immersive and premium travel experiences. Reporting to the Vice President of Sales, the Business Development Manager will be responsible for driving B2B sales growth within an assigned territory through the development of strategic relationships with travel advisors, host agencies, consortia, luxury travel partners, and key accounts. This role focuses on: - Increasing brand awareness - Expanding advisor engagement - Supporting FIT and group sales opportunities - Delivering impactful product education - Executing sales and marketing initiatives that generate measurable revenue growth The ideal candidate is a confident presenter, disciplined sales professional, relationship builder, and passionate advocate for experiential travel. This individual should be comfortable selling a differentiated premium product, educating advisors on emerging and culturally rich destinations, and helping partners convert curiosity into bookings. The selected candidate must reside on the West Coast of the United States, preferably in California, and ideally within 90 minutes of a major airport due to the travel requirements associated with the role. Key Responsibilities - Sales Growth & Territory Development - Develop and execute a strategic territory sales plan focused on increasing revenue, market share, and advisor engagement. - Identify, prospect, and cultivate relationships with travel agencies, host agencies, consortia members, luxury advisors, river cruise specialists, Asia-focused advisors, and strategic partners. - Manage and grow a portfolio of assigned accounts through proactive outreach, business development initiatives, relationship management, and strategic follow-up. - Meet or exceed sales goals, booking targets, activity KPIs, training objectives, and group sales initiatives. - Analyze sales performance, pipeline activity, and market opportunities to prioritize high-potential accounts and maximize production. - Develop customized growth plans for key accounts, including training initiatives, marketing support, promotional opportunities, and advisor engagement strategies. - Identify and support group sales opportunities in partnership with travel advisors, agency owners, affinity organizations, and strategic partners. - Travel Advisor Education & Engagement - Deliver engaging virtual and in-person presentations, webinars, trainings, sales calls, and destination education events. - Educate advisors on Century Cruises’ luxury Yangtze River cruises, China cruise tours, and expanding Europe and Egypt river cruise portfolio. - Translate product features into compelling advisor-focused selling points centered on immersive cultural experiences, premium service, convenience, luxury accommodations, and destination authenticity. - Provide advisors with selling strategies, objection handling support, group development ideas, and client positioning guidance to help drive conversions and bookings. - Help advisors identify ideal clients, including luxury travelers, culturally curious travelers, experienced cruisers, affinity groups, and bucket-list travelers seeking unique experiences. - Relationship Management - Serve as a primary sales contact and trusted business partner for travel advisors and agency leaders throughout the assigned territory. - Build and maintain strong relationships with agency owners, managers, independent contractors, host agency teams, consortia contacts, and industry partners. - Represent Century Cruises professionally at trade shows, conferences, networking events, webinars, ship visits, and industry functions. - Collaborate closely with reservations, marketing, operations, product, and leadership teams to ensure travel partners receive exceptional support and service. - Maintain a high level of responsiveness, professionalism, and follow-through to reinforce Century Cruises’ reputation as an advisor-friendly and commercially supportive partner. - Marketing & Promotional Support - Partner with sales and marketing leadership to execute territory-specific campaigns, promotions, co-op opportunities, and advisor engagement initiatives. - Support advisors with available marketing materials, digital assets, presentations, social media content, and promotional tools. - Identify opportunities for local, regional, and national partnerships that increase visibility and drive sales growth. - Provide market feedback and competitive insights to help refine sales messaging, promotional strategies, and advisor resources. - CRM, Reporting & Sales Discipline - Maintain accurate and timely records of sales activity, account engagement, pipeline opportunities, trainings, events, and follow-up actions within the CRM platform. - Prepare regular territory updates, forecasts, account reviews, and business development reports for leadership. - Monitor performance metrics and adjust sales strategies as needed to maximize territory growth and advisor engagement. Qualifications - 5–10 years of experience in sales, business development, account management, or the travel industry. - Experience working with travel advisors, host agencies, consortia, cruise lines, river cruise brands, luxury travel companies, or tour operators strongly preferred. - Proven ability to develop relationships, grow accounts, and drive measurable sales results. - Strong presentation, communication, and storytelling skills with confidence delivering webinars, trainings, and in-person events. - Solid understanding of B2B sales strategy, territory management, consultative selling, and advisor engagement. - Ability to work independently in a remote environment while maintaining strong collaboration with internal teams. - Excellent organizational skills, follow-through, and CRM discipline. - Proficiency with Microsoft Office, PowerPoint, Excel, Teams/Zoom, and CRM systems such as Salesforce. Experience with Seaware is a plus. - Ability and willingness to travel regularly for agency visits, trade shows, conferences, sales events, and international travel as needed. - Must possess a valid U.S. passport and be willing to obtain a Chinese visa and other international visas as required. Preferred - Experience in cruise, river cruise, luxury travel, Asia travel, destination sales, or experiential travel brands. - Existing relationships within the North American travel advisor community. - Familiarity with positioning emerging or educational destinations that require advisor confidence-building and consultative selling. - Knowledge of China, Asia, river cruising, cruise tours, luxury travel, or culturally immersive travel experiences. Travel Requirements This is a remote position with regular travel required. Travel may include trade shows, agency visits, regional sales events, conferences, advisor trainings, FAM activities, and company meetings, including international travel as needed based on business demands and territory requirements. Benefits - Competitive salary - Dental insurance - Health insurance - Paid time off - Vision insurance Company Description Century Cruises is a premium river cruise and cruise tour company with more than 30 years of experience delivering immersive and culturally enriching travel experiences throughout China and beyond. Internationally recognized for its luxury Yangtze River cruises, Century Cruises combines refined accommodations, curated itineraries, and attentive service to create seamless and memorable journeys for guests. Building on its long-standing success in China, Century Cruises continues to expand its international footprint with a growing portfolio of river cruise experiences across Europe and Egypt, offering travelers new ways to explore some of the world’s most iconic destinations with the same level of comfort, authenticity, and service excellence. For the right candidate, this is more than a sales position — it is an opportunity to become a destination storyteller, trusted industry partner, and key contributor to the continued global growth of Century Cruises. Century Cruises is an equal opportunity employer committed to fostering a professional, inclusive, and respectful workplace. Employment decisions are based on business needs, qualifications, and individual merit.