Bond Brand Loyalty

Title: Sr. Manager, Strategic Advisory Location: Recruitment: Remote, UK Department: Human Experience Design Job Description: Description At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. We are committed to delivering exceptional solutions that align with our clients' customer engagement objectives, driving measurable impact and fostering long-term relationships. As we continue to grow, we are seeking a highly motivated and experienced Sr. Manager, Strategic Advisory, to lead our solution delivery efforts, provide strategic guidance, and enhance client relationships.  As a Sr. Manager, Strategic Advisory for the EMEA region, you will lead the development and execution of strategic plans for customer engagement, strategy alignment and leadership alignment, culture transformation and talent enablement solutions. You will leverage your expertise human-centric design to drive client success, while nurturing strong relationships and identifying new opportunities for growth. Your multicultural experience will be crucial in tailoring solutions to fit local market needs and cultural nuances. Location: UK (Bristol area) Requirements - Full business proficiency in English and Spanish or/and German (written and verbal), additional EMEA languages welcome. - Strong background in human centricity (Customer Experience, Employee Experience) and adult learning/cultural change. - Proven experience in strategic advisory or consulting roles, particularly in loyalty and customer engagement. - Excellent communication and interpersonal skills, with the ability to work effectively in a multicultural environment. - Strong understanding of artificial intelligence applications. - Ability to work collaboratively and manage cross-functional teams. - Strong analytical skills and ability to translate insights into actionable plans. - Strong leadership and interpersonal skills with the ability to build and maintain client and team relationships both virtual and onsite.  - Automotive background highly appreciated - Excellent PowerPoint and presentation skills.  - Proven track record of successfully leading and delivering complex consulting projects.  - Bachelor's degree in Business Administration, Master's degree preferred.  - 5+ years of experience in a consulting leadership role.  - Demonstrated success in developing and implementing client-focused solutions.

Title: Instructional Experience Designer Location: Recruitment: Remote, Canada Department: Human Experience Design Job Description: We build bonds. Bonds build growth. At Bond, we help our clients create transformative customer and employee experiences. As an Instructional Experience Designer, you will contribute to the design and development of impactful learning solutions that support client objectives across diverse industries, including automotive, financial services, healthcare, pharmaceutical, technology, retail, and hospitality. You will collaborate closely with Experience Designers, Strategists, and other specialists to create engaging, learner-centered programs that drive knowledge retention, skill development, and behavior change. Location: Remote within Canada. Contract Type: Freelance resource support contract with adaptable term lengths. Must-have: Full business proficiency in English and Spanish (written and verbal). Job requirements - Full business proficiency in English and Spanish (written and verbal) - required. - 2–4 years of experience in instructional design, learning experience design, or a related role. - Familiarity with design thinking principles and user-centered design approaches. - Proficiency with eLearning development tools (e.g., Articulate Rise 360, Storyline) and creative tools (e.g., Canva, Powtoons, Adobe Creative Suite). - Experience with visual collaboration platforms (e.g., Miro, Beekast) and AI-assisted tools for content creation. - Strong written and verbal communication skills, with the ability to work effectively with clients and stakeholders. - Ability to manage multiple projects and priorities in a fast-paced environment. - Proficiency in standard business software (MS Word, Excel, PowerPoint, Outlook). - Demonstrated ability to work collaboratively in a team setting while contributing independently to project deliverables. Job responsibilities - Collaborate with project teams to design instructional experiences that align with client needs and strategic objectives. - Apply design thinking and instructional design methodologies to develop learning solutions across formats such as eLearning, blended learning, microlearning, and live facilitation. - Translate strategic direction and client requirements into clear learning objectives, content outlines, and storyboards. - Support user research and usability testing, incorporating feedback into design improvements. - Develop content using eLearning tools and creative platforms, ensuring high quality and adherence to adult learning principles. - Assist in maintaining project timelines, communicating progress to stakeholders, and ensuring deliverables are completed on schedule. - Collaborate with cross-functional teams, including strategists, developers, and project managers, to deliver cohesive solutions. - Conduct quality checks to ensure learning products meet both client and internal standards. Job benefits Please note: This position is structured as a freelance resource support contract with adaptable term lengths. Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.

Role Description We build bonds. Bonds build growth. In this role, you will design, develop and implement customer and employee experience solutions that meet the needs of Bond’s clients. You will have the opportunity to work with a cross-functional team of experience designers and industry professionals to create high-impact solutions for international clients in sectors such as: - Automotive - Financial services - Healthcare - Pharmaceutical - Technology - Retail - Hospitality Internal title: Consultant, Strategic Advisory Qualifications - A minimum of 3+ years designing and developing solutions in relevant areas of focus such as employee experience, customer experience, and learning and enablement - Bachelor's degree in business, education, psychology, marketing, or a related field; Master’s degree considered a plus - Experience with the following platforms and tools: - AI tools - Visual collaboration platforms (e.g., Miro, Beekast) - Creative tools (e.g., Canva, Powtoons, Premiere, Illustrator) - eLearning development and engagement platforms (e.g., Articulate Rise 360 or Storyline) - A client-centric mindset and the ability to work accurately under tight deadlines and manage multiple deadlines simultaneously - Fluency with design thinking and Human-Centered Design - Experience designing solutions that go beyond ‘just training’, addressing broader enablement and change management - Visual design skills and a talent for presenting ideas in a compelling way - Strong proficiency in foundational computer programs such as MS Word, Excel, PowerPoint, and Outlook - Excellent written communication skills Company Description

*We are specifically looking for Consultants in the West Coast.* At Bond, we build deeper brand loyalty and drive sustainable growth through innovative customer experience solutions. We're a dynamic, forward-thinking team—and we’re looking for seasoned professionals who can help shape the future of loyalty. We’re expanding our national network of Customer & Employee Experience Consultants to support exciting upcoming projects. This is your opportunity to play a key role in transforming dealership cultures and elevating customer experience standards across the country. About the Role: As a Customer & Employee Experience Consultant, you’ll partner with automotive retailers nationwide to consult, coach, and facilitate sessions that drive measurable, people-first change. You’ll use your expertise to empower leaders and frontline teams with tools, insights, and behaviors that elevate the customer journey. This is a multi-month contract role, ideal for independent consultants who thrive in fast-moving environments, love to travel, and want to make an immediate and lasting impact while building solid relationships with key store contacts. Your Skill Strengths & Qualifications: - 10+ years’ experience in leadership, customer experience, employee experience, coaching, consulting, and/or training. - Demonstrated success leading cultural transformation and/or customer satisfaction initiatives. - Experience managing complex human-centric transformations involving people, processes, and technology - A consultative *and* coach-like approach that builds credibility quickly, builds consensus, and inspires transformation. - Strong facilitation skills and comfort speaking to various audiences - from executive teams to deskless workers. - Proven ability to manage your own schedule, prioritize responsibilities, and meet deadlines with minimal supervision. - Savvy with Microsoft Word, Excel, PowerPoint, and digital tools (Zoom, Salesforce). - Comfortable with data—able to present it in a meaningful way to drive action. - Valid U.S. driver’s license and vehicle/business liability insurance (or willingness to obtain). - Advanced proficiency of the following skills: autonomy + collaboration, discernment, critical thinking, agility + improvisation, relationship building, concise + detailed + influential communication, participant engagement, problem-solving, active listening, giving feedback, fostering emotional intelligence. Preferred Experience: - Automotive, retail, and/or hospitality industry experience. - Coaching or training certifications (e.g., ICF, CTDP, EQA). - Prior experience as an independent consultant. You are right for the role if: - You’re approachable, adaptable, and can lead with influence rather than authority. - You inspire teams and leadership to embrace change and take ownership of both customer and employee experiences. - You thrive in a high-travel, project-based environment and bring your best to each engagement. - You’re savvy with technology, systems, and keeping organized to drive efficient and optimal performance. - You know how to read a room, diffuse resistance, and energize a team toward a shared goal. - You can figure things out on your own and aren't afraid to ask for help. - You enjoy the balance of working independently and as a team player. - You're comfortable standing in front of the room, at the boardroom table, and grabbing a seat with team members in the lunchroom. What You'll Do: - Travel to assigned dealership locations across the U.S. (up to 90 in-store days between January and November 2026 – not including travel). - Deliver impactful full-day coaching and training - both in-person and virtually - focused on improving customer experience and driving in-store culture change (via employee experience). - Build trusted relationships with automotive retail store leadership and frontline staff to inspire engagement and action. - Execute a structured program methodology with the skills, agility and prowess to ensure content is relevant and tailored to client needs, while ensuring client KPIs are achieved. - Deliver consulting that translates data and insights into practical (SMART) action plans and performance improvements. Co-build accountability plans with store leadership and staff to support their ongoing efforts, using a prescribed system to track and manage. - Track and manage detailed visit information for store observations, feedback, and recommendations for 1) store visits, and 2) all communications with stores, into the CRM platform. - Attend, lead, and/or support onboarding, virtual team sessions, and client meetings as required. Why join the Bond CX/EX Consulting Team? - Be part of a high-impact, high-integrity organization driving transformation across major industries. - Work on nationally recognized programs for major brands. - Join a collaborative, future-forward team that values innovation and relationships. - Flexibility to manage your schedule and preserve work/life integration while traveling. - Make a meaningful difference - one store, one team, one customer at a time. Let’s Create Bonds That Drive Loyalty If you’re ready to use your experience to make a difference and help businesses level up their customer experience, we’d love to connect.

Role Description We're looking for a senior analytics professional who can step in and immediately strengthen how we build, scale, and deliver customer analytics for some of the world's most recognized brands. This is a high-impact, hands-on role — you'll be developing reproducible analytical methodologies, building predictive models, and helping shape the next generation of capabilities on our analytics team. You'll work closely with our internal product and strategy teams to translate business questions into rigorous, scalable analytical solutions. You won't just run analyses — you'll build the frameworks and pipelines that make our insights repeatable, reliable, and ready to operationalize. This role is ideal for someone coming from a CRM, media, or customer analytics background who wants to apply their modeling and data engineering skills in the loyalty and customer experience space. Over time, you'll have the opportunity to help us build entirely new service capabilities — particularly in marketing analytics, lifecycle analytics, and CRM optimization. Qualifications - 5–8+ years of experience in customer analytics, CRM analytics, marketing analytics, or a related quantitative field - Strong proficiency in SQL and Python for data analysis, feature engineering, and model development - Demonstrated experience building segmentation, targeting, and/or predictive models (e.g. propensity, churn, LTV, lookalike) - Track record of developing reproducible, well-documented analytical methodologies and model prototypes that can be handed off to engineering teams for productionization - Experience working with large-scale customer or transactional datasets - Ability to work independently, manage competing priorities, and deliver high-quality work with minimal oversight - Strong communication skills — you can explain complex methodology to non-technical stakeholders clearly and concisely Requirements - Experience with Snowflake or another modern cloud data warehouse (BigQuery, Databricks, Redshift) - Hands-on experience with digital/behavioral analytics platforms (Google Analytics, Adobe Analytics, Amplitude, Mixpanel, or similar) - Background in CRM lifecycle analytics — campaign measurement, journey analytics, contact strategy optimization - Familiarity with the loyalty, retail, or QSR industries - Experience mentoring or developing junior analysts - Comfort working in a consulting or agency environment with multiple concurrent projects