Upstream Rehabilitation

• Providing a remarkable virtual patient experience through advancing patient-centered care • Building integral relationships with physician partners • Striving to provide exceptional patient outcomes and a positive atmosphere for patient healing • Collaborating in a supportive work environment

• Lead end-to-end requirements for complex, cross-functional initiatives from discovery and scope definition to delivery. • Partner with business, product, engineering, QA and project leaders to align on approach, milestones, risks and success metrics. • Facilitate stakeholder workshops to analyze current processes, identify gaps and design improved future-state workflows. • Create and manage clear, actionable deliverables (user stories, acceptance criteria, process flows, data mapping, business rules). • Own requirements across the SDLC, ensuring traceability and effectively managing evolving scope and priorities. • Collaborate with technical teams to evaluate solutions and ensure alignment with business goals and compliance needs. • Support QA and UAT to validate outcomes, resolve defects, and ensure high-quality releases. • Communicate status, risks, and decisions to stakeholders and leadership with clarity and consistency. • Drive implementation readiness, documentation, and adoption while mentoring others and elevating BA best practices. • Other projects and duties as assigned.

Role Description Join the Upstream Rehabilitation team and play a key role in shaping the patient experience. As a Patient Access Coordinator, you will own the development, maintenance, and centralized governance of clinician scheduling templates across the organization - ensuring consistency, visibility, and efficiency at scale. - Own and optimize clinician scheduling by designing and maintaining templates that balance patient access, operational goals, and provider productivity. - Drive consistency and efficiency at scale by ensuring scheduling structures are aligned across territories and continuously improved through audits and data insights. - Adapt to a dynamic workforce by updating schedules to reflect hiring, departures, ramp periods, and operational changes—ensuring seamless coverage at all times. - Partner with leaders across the business to align scheduling strategies with staffing plans, growth initiatives, and access goals. - Leverage data to improve performance by tracking schedule effectiveness, identifying inefficiencies, and delivering actionable insights to leadership. - Other projects and duties as assigned. Qualifications - Associate’s degree or equivalent work experience (relevant experience may be considered in lieu of a degree). - 2+ years of experience in healthcare operations, scheduling, workforce coordination, or operational analytics. - Strong proficiency in Microsoft Excel and reporting tools, with the ability to analyze data and identify trends. - Experience working with EMR and/or scheduling systems. - High attention to detail with strong organizational and prioritization skills in a fast-paced environment. - Ability to interpret operational data and translate insights into actionable improvements. Requirements - Nice to Haves: - Bachelor’s degree. - Experience supporting multi-site healthcare operations in a fast-paced environment. - Experience managing provider schedules, ideally across multiple locations or teams. - Experience using data visualization and reporting tools (e.g., Power BI) to drive insights and decision-making. Benefits - The chance to directly shape our organization’s growth by hiring the talent that drives our mission. - Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership. - A collaborative team environment where your ideas are valued. - Competitive compensation, comprehensive benefits, and ongoing professional development.

Role Description Join the Upstream Rehabilitation team where your work makes a real impact! As a Patient Care Coordinator – Remote (PCC – R) - Temporary (3 Month Assignment), you will be responsible to provide centralized, remote support to clinics to ensure timely referral processing, scheduling, insurance verification and patient communication. You will provide operational coverage to assist clinics with front-end processes as part of the patient experience. As a PCC-R - Temporary, you will serve as an extension of the front office – maintaining service standards, protecting new patient access and minimizing disruptions to patient care. Your work will directly support Upstream’s mission, vision and values. - Support patients by managing referrals and scheduling evaluations and follow‑up visits accurately and on time. - Deliver a positive patient experience through outbound calls, appointment reminders, voicemail management, and barrier resolution. - Assist with insurance and authorization workflows, including benefits verification and clear communication of coverage details. - Complete essential administrative tasks in the EMR, ensuring documentation is accurate, timely, and compliant. - Provide reliable remote coverage for clinics during staffing gaps while meeting performance, quality, and service‑level expectations. - Other projects and duties as assigned. Qualifications - High school diploma or equivalent. - 1+ year of experience in a healthcare front office, patient access, scheduling, call center or insurance verification role. - Strong phone-based communication skills with the ability to engage patients professionally and empathetically. - Proficient in basic computer systems and multitasking across multiple queues and platforms. - Demonstrated ability to manage time effectively, meet service-level standards, and work independently in a remote environment. - High attention to detail with a commitment to accurate, timely documentation and data integrity. - Adaptable problem-solver able to follow defined procedures, interpret basic reports, and adjust to varying clinic workflows and territory needs. Requirements - Associates degree in healthcare administration or a closely related field (Nice to Haves). - 2+ years experience in an outpatient clinic (Nice to Haves). - Experience working in a remote or centralized support model (Nice to Haves). - Prior authorization or benefits verification experience (Nice to Haves). - EMR experience (Nice to Haves). Benefits - The chance to directly shape our organization’s growth by hiring the talent that drives our mission. - Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership. - A collaborative team environment where your ideas are valued. - Competitive compensation, comprehensive benefits, and ongoing professional development.

• Support a seamless and compliant onboarding process from offer acceptance through first-day orientation. • Manage onboarding activities and maintain HR systems. • Track compliance requirements and coordinate closely with hiring managers, HR, and cross-functional teams. • Uphold Upstream Rehabilitation’s mission, vision, and values while delivering a positive onboarding experience. • Coordinate background checks to ensure completion aligns with start date requirements. • Support I-9 and E-Verify processes, tracking completion and escalating issues to maintain compliance. • Track onboarding progress and ensure timely completion. • Partner with HR teams to maintain new hire information across systems. • Prepare and maintain personnel files in accordance with documentation requirements. • Manage onboarding communications with hiring managers and new hires. • Create and maintain standard reports and tracking logs to support onboarding visibility. • Support updates to onboarding materials, including the Onboarding Manual. • Provide general administrative support to the Onboarding team.

• Join a telehealth team providing flexible income opportunities for Physical Therapists • Control your caseload and work hours for an improved work-life balance

Title: Patient Intake Specialist Location: Remote, US Work Type: Remote, Full Tim Job Description: Upstream Rehabilitation is looking for a Patient Intake Specialist to join our team Build Your Career with Us! Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization. The Role: Join the Upstream Rehabilitation team and make a meaningful impact on patients’ lives every day. As a Patient Intake Specialist, you’ll play a key role in helping patients access the care they need; coordinating referrals, gathering important information, and scheduling appointments with the right clinic for therapy or functional testing. You’ll be part of a team that’s dedicated to delivering a seamless, supportive experience for every patient. What You’ll Do: - Help patients get the care they need by scheduling evaluations, treatments, and specialized testing (like FCEs) quickly and accurately. - Review referrals and medical documentation to make sure every appointment is set up for success. - Match patients to the right clinic or specialist using internal tools, ensuring the best fit for their care needs. - Serve as a key point of contact for case managers, attorneys, and other partners; keeping communication clear, timely, and tailored to their preferences. - Keep a pulse on scheduling activity by monitoring reports and identifying trends or issues, then partnering with your team to find solutions. - Build strong, lasting relationships with clinics and referral partners to support a seamless patient experience. - Stay organized and proactive, tracking outreach, resolving scheduling challenges, and helping the team meet its goals. - Other projects and duties as assigned. Who You Are: - High school diploma or equivalent - Experience helping customers or patients in a phone-based or fast-paced environment - Strong communication and relationship-building skills - Ability to stay organized, multitask, and problem-solve with a calm, professional approach - Comfortable using Microsoft Office and learning new systems and tools. Nice to Haves: - Familiarity with Upstream’s services. Why You’ll Love Working Here - The chance to directly shape our organization’s growth by hiring the talent that drives our mission. - Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership. - A collaborative team environment where your ideas are valued. - Competitive compensation, comprehensive benefits, and ongoing professional development. Benefit Offerings: - Annual paid Charity Day to give back to a cause meaningful to you - 100% employer paid medical health insurance premium option available - Dental and Vision insurance - 401(k) with company match - Generous PTO and paid holidays - Supportive team and leadership invested in your success A Better Place to Build Your Career Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities. Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact. Salary Range: $15.00 - $18.00/hour

• Develop and follow an effective call strategy for assigned region to increase the referral outcomes of existing and potential partners. • Reports regularly to the Regional VP of Operations and VP of Sales on the status of the plan, including progress and challenges. • Communicates often and effectively with Regional VP and VP of Sales on goals, strategies and outcomes. • Builds effective relationships with customers and community leaders in assigned region. • Works well both independently and with our team of Clinic Directors, Therapy staff and Business Office staff and peers. • Effectively presents our company information, service array, and outcomes data to existing and potential partners. • Uses reporting and data tools to convey the high quality and clinical excellence of our team members and the services they provide. • Identifies opportunities for publicity, coordinates community events, and attends and participates in Regional meetings as requested. • Requires the ability to effectively present our company information including outcomes data using appropriate medical terminology. • Other duties as assigned.

• Manage the end-to-end payroll process for all associates, including earnings, deductions, garnishments, tax setup, adjustments, and reporting, ensuring accuracy and timeliness. • Ensures compliance with all federal, state, and organizational payroll regulations, including tax requirements, garnishments, and wage laws. • Manage payroll corrections, including prior quarter adjustments and year-end W-2 review and reconciliation. • Partner with payroll vendor to resolve system issues, implement updates and ensure data accuracy. • Oversee timekeeping processes, ensuring compliance with regulations and providing training and guidance to managers and associates. • Maintain accurate associate data within the HRIS from hire to termination, including reporting and leading regular audits to resolve discrepancies. • Serve as a subject matter expert for associates and leaders by providing guidance, resolving inquiries, and delivering a high-quality service experience. • Safeguard sensitive payroll and compensation information with the highest level of confidentiality. • Contribute to process improvement and support special projects, as needed. • Other projects and duties as assigned.

• Lead and develop a territory-aligned team of remote Patient Care Coordinators (PCC-Rs), ensuring strong performance, accountability, and engagement. • Manage and allocate PCC-R coverage to support clinic volume demands, including PTO, vacancies, growth needs, and high-volume periods. • Oversee and ensure consistent execution of patient access workflows, including referrals, scheduling, benefits verification, authorizations, and EMR documentation. • Monitor territory access metrics (e.g., referral aging, scheduling lag, arrival rates), identify performance trends, and implement corrective action plans when standards are not met. • Partner with Clinic Directors, Vice Presidents of Operations, and Regional VPs to support field PCC performance and improve access outcomes. • Serve as the territory subject matter expert for patient access operations, providing visibility into performance metrics and ensuring consistent service delivery across clinics • Other projects and duties as assigned.