- **Multi-state regulatory monitoring** — track changing aesthetic, medical, and licensing regulations across all OVME operating states; translate changes into operational implications for the business. - **Licensing & renewals** — own the cadence and execution of state licensing, facility licensing, and provider credentialing renewals across the network. Nothing lapses on your watch. - **MD relationships + new location signing** — partner with the Sr. Director and the operations team to secure MD relationships for new studio openings; manage the contracted state-by-state Medical Director roster. ****COMPLIANCE PROGRAMS** - **HIPAA, OSHA, privacy** — own HIPAA, OSHA, and patient privacy compliance programs across the studio network. - **Internal audit cadence** — design and run the internal audit rhythm; surface gaps proactively, not reactively. - **Adverse event documentation & reporting** — own the documentation, regulatory reporting, and trend tracking on adverse events. Clinical response sits with the Sr. Director; you own the paper trail and the reporting obligations. - **Marketing compliance review** — review marketing claims, treatment descriptions, and promotional content for regulatory and clinical accuracy before publication. ****EXTERNAL & LEGAL** - **Outside counsel liaison** — primary point of contact for OVME's outside compliance and regulatory counsel; manage the relationship and the scope of engagements.

Role Description We're looking for a detail-oriented Fraud & Compliance Analyst to join our team. You'll play a critical role in protecting our customers and the business through fraud prevention, dispute management, regulatory compliance, and customer escalation handling. Key Responsibilities: - Fraud & Financial Crime - Detect, investigate, and prevent fraudulent activity across customer accounts and transactions - Monitor and respond to fraud alerts, identifying patterns and emerging threats - Conduct Enhanced Due Diligence (EDD) on higher-risk customers - Prepare and submit Suspicious Activity Reports (SARs) as required - KYC & AML Compliance - Conduct KYC screening including PEPs, sanctions, adverse media, and fitness & probity checks - Manage ongoing monitoring and periodic reviews of customer risk profiles - Support AML reporting and regulatory submissions - Maintain accurate records and documentation for audit purposes - Disputes & Chargebacks - Manage Stripe disputes and Mastercard Mastercom chargeback cases end-to-end - Investigate disputed transactions, gather evidence, and prepare representment documentation - Track dispute outcomes and identify root causes to reduce future chargebacks - Customer Escalations & Complaints - Handle escalated customer tickets and complaints, including Financial Ombudsman Service (FOS) cases - Review and respond to CIFAS markers and data-sharing requests - Work with internal teams to resolve complex customer issues - Policy & Audit - Evaluate and update fraud, AML, and compliance policies - Support internal and external audits with third-party vendors - Contribute to process improvements and automation initiatives Qualifications - 1-3 years' experience in fraud, compliance, disputes, or financial crime within fintech or financial services - Understanding of UK AML regulations, KYC requirements, and FCA expectations - Experience with chargeback management (Visa/Mastercard dispute processes) - Familiarity with screening tools (e.g., Sumsub, ComplyAdvantage) and CRM/ticketing systems (e.g., Gorgias, Zendesk) - Strong analytical and investigative skills with excellent attention to detail - Ability to work independently and manage competing priorities Requirements - Experience handling FOS complaints - Knowledge of Consumer Duty and TCF principles - ICA or similar compliance certification

• Own and maintain the company’s compliance and security policy framework, ensuring alignment with regulatory requirements and industry standards • Own the enterprise risk registry and control library, including ongoing maintenance and maturity tracking • Integrate risk and controls with recognized frameworks (SOC, PCI, ISO, etc.) • Plan and manage internal and external audits in partnership with cross-functional stakeholders • Own client and vendor due diligence processes, including onboarding and offboarding workflows • Monitor the effectiveness of compliance controls and the overall compliance program

Role Description As a Coding Compliance Analyst, you will be responsible for procedure and diagnostic coding of professional charges. Works closely with clinical department physicians and staff to ensure accurate and compliant coding and maximization of revenue through initial coding. Schedule (FT, 40 hours): - Will work 8-hr shifts, Monday-Friday. - Must be flexible with schedule changes depending on business need. - Typical business hours range from 6am – 6pm (Preferably EST or CST). - Role is fully remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Participates in the identification and resolution of areas requiring additional intervention through established Coding/Billing and Corporate Compliance work plans. - Develops and implements clinic-wide training programs geared towards educating clinical and non-clinical support staff regarding compliance-related topics and/or deficiencies identified through documentation/coding and billing compliance audits. - Develops and delivers clinic-wide memorandums/educational materials pertaining to relevant revenue integrity initiatives. - Identifies trends that result in lost revenue and educates providers as appropriate. - Assists in the review and update of annual Revenue Integrity & Education work plan and audit schedule. - Performs formal review of annual CPT/Diagnosis/HCPCS changes and prepares educational documents by specialty highlighting significant changes. - Trains providers, staff, and others in small and large group sessions. - Meets deadlines, productivity targets as defined in the Coding/Billing Compliance work Plan. - Communicates effectively at all levels in the organization, including clinical and non-clinical support staff, managers, physicians, and medical leadership. - Conducts random and scheduled internal audits of physician billing and medical records documentation to ensure: - Correct Coding (CPT, ICD-10, HCPCS, Modifiers). - Accurate Data Entry. - Accurate Charge Preparation/Processing. - Compliance with governmental and third-party billing regulations. - Conducts quarterly audits of Coding staff to ensure correct coding and to identify training opportunities. - Utilizes Microsoft Excel / Word to document and report audit results to the appropriate personnel, including physicians/providers and Medical Leadership. - Works collaboratively with clinical department physicians, mid-level providers, and other staff to ensure appropriate and compliant documentation, coding, and billing practices. - Develops and tracks progress of internal audit schedules. - Serves as an internal compliance resource for Patient Accounts, Clinical departments, and for coding and documentation questions. - Utilizes the Internet, intranet, internal reference library, available workshops and/or seminars and other sources to stay current with government and local third-party payer coding, specialty-specific and reimbursement rules, and requirements. - Measures and reports coding trends as compared to national standards; or claim/documentation reviews. Documents and reports results to all appropriate parties. - Monitors productivity reports and other data as requested by manager. - Participates in all governmental and third-party insurance audits. - Assists in developing Revenue Integrity and Education Policies and Procedures. - Complies with all established departmental policies, procedures, and objectives. - Maintains all Professional certifications. - Attends a variety of meetings as required or directed. - Performs other similar and related duties as required or directed. - Must be able to work as a team and independently as needed. - Regular, reliable, and predictable attendance is required. Qualifications - High School Diploma/GED (or higher). - Certified Professional Coder (CPC, CCS-P, CEMC, CPMA or COC). - 1+ years of experience utilizing standard scoring (CMS) methodologies to report findings to providers. - 1+ years of experience employing clinical references with the auditing process. - 1+ years of experience with applying CPT and ICD-10 coding convention to documentation guidelines. - 1+ years of experience with applying CMS and other payer constraints to final code and documentation determination. - 1+ years of demonstrated experience in a physician/professional billing environment. - 1+ years of demonstrated experience with third-party payer guidelines. - Ability to obtain CPMA within 1 year of employment. Preferred Qualifications - Experience with ICD-10, CPT and HCPCS coding. - Experience with auditing physician medical records utilizing E+M guidelines. - Experience with Microsoft Office Suite (Excel, Word, Power Point) or successful completion of related courses. Must show proficiency in current billing software within six (6) months. - Demonstrated experience in the application of medical terminology, anatomy and physiology or successful completion of related college courses. Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays. - Medical Plan options along with participation in a Health Spending Account or a Health Saving account. - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage. - 401(k) Savings Plan, Employee Stock Purchase Plan. - Education Reimbursement. - Employee Discounts. - Employee Assistance Program. - Employee Referral Bonus Program. - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.). You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.