• Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email • Resolve technical, account, and gameplay queries with empathy and professionalism • Escalate complex issues and collaborate with internal teams to ensure thorough resolution • Identify and report recurring player issues, suggesting improvements to enhance the player experience • Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends • Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction

Role Description As a Customer Support Agent - Costa Rica at WPT Global, your mission is to deliver outstanding service to our dynamic and diverse customer base. You will take ownership of resolving customer issues, including: - Troubleshooting failed buyouts - Managing stuck casino rounds - Processing compensations In this role, you will also be instrumental in elevating the overall customer experience by: - Continuously enhancing service quality - Improving operational efficiency - Contributing to a higher standard of customer satisfaction Qualifications - Proven expertise in customer support within the gambling industry - In-depth knowledge of Poker, coupled with a strong passion for the game - Fluent in Spanish and English, with the ability to communicate complex concepts clearly and effectively in both languages - Exceptional communication skills, ensuring clear, concise, and empathetic interactions with customers - Adept at multitasking and making sound, effective decisions in high-pressure environments Requirements - Responding to customer inquiries across multiple platforms, including email, chat, and social media, ensuring timely and effective resolution of all queries - Handling manual credit tickets and cash transactions, including troubleshooting and resolving issues with failed buyouts, stuck casino rounds, and processing compensations with precision and efficiency - Contributing to translations as needed, ensuring clear and accurate communication for diverse audiences - Proactively improving the customer experience by regularly updating FAQ content, conducting quality checks, and optimising the utilisation of current tools for maximum efficiency Benefits - 💸 Competitive Salary - 📈 Quarterly Performance Reviews: Regular check-ins leading to even more bonuses - 🚀 Uncapped Bonuses: For our top-performing champs, the sky's the limit - 🏡 Fully Remote Role: Work from where you thrive - 🎟 Conference & Event Attendance: Get front row seats to industry-leading events - 🎉 Company Meet-ups: Sometimes digital handshakes turn into real ones - 💻 Tech Setup Budget: Kickstart your home office with the right gear on us - ⏰ Monthly L&D Hours: We invest in your growth and skills upgrade - ❤️ Empathetic Culture: We believe in doing the best work with care and understanding - 🌐 Full-Time Employment Everywhere: No matter where your home is on the map

Title: Senior Representative - Invest Support Services Location: Charlotte United States Job Description: General information Career area Customer Care Work Location(s) 108 Monticello Road, NC, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC Remote? No Ref # 22361 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity Must be available for hours of operation for the role (regular schedule will be an 8-hour shift within the ranges below): M-F 7am-10pm EST Sat 9:30a-6p EST The Unlicensed Associate operates as a team member to support clients and customer service representatives. The candidate would be providing excellent customer service to customers via email, Messaging, and phone in matters dealing with account related questions. Strong customer service, relationship building, and communication are essential in this role. The ideal candidate will have 1+ years' experience with proven skills in a customer service or financial brokerage services industry. The Work Itself - Provide assistance to customers by answering phone calls, responding to emails, and messaging conversations for requests that do not require a licensed representative. - Troubleshoot basic technical problems for website and mobile platforms. - Process information associated with clients' accounts. - Research more complex issues to correct/minimize problems. - Provide clients with navigational assistance on the mobile app and web browser. - Provide excellent customer service in a professional manner. - Understand, comply, maintain, and reinforce Firm policies and procedures/guidelines. - Proven expertise in Microsoft Desktop Operations systems (Windows 10, or Windows 11). The Skills You Bring Minimum Qualifications - 0+ years of experience - High school Diploma or GED equivalent Preferred Qualifications - 1+ years of prior customer service, call center, operations or financial services related experience preferred. - High School Diploma/Associate's degree or equivalent business experience preferred. - Ability to communicate effectively over the telephone/messaging/email and establish credibility and trust with a variety of clients. - Experience with Microsoft Office Suite (Word, Excel, Outlook, Power Point) and Internet skills. - Ability to work independently and with a team to handle all issues while working under strict time constraints and in a fast-paced high-pressure environment. - Detail and results oriented and able to prioritize tasks in a multi-task environment. - Experience in leveraging organizational skills to support client needs, focusing on execution, accuracy, and efficiency. #LI-Hybrid How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: - Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). - Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. - Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. - Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. - Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. - Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. - To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Base Pay Range: $48880 - $60570 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in a variable incentive plan.

Title: Customer Care Representative I Location: Tampa United States Job Description: Customer Care Representative I - Tampa, FL Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Start date: June 29th Training Location: Must be able to attend training ONSITE at 4225 E Fowler Ave Tampa, FL Training Schedule: Monday to Friday, 8:00AM to 5:00PM Eastern (Tentative), 4 weeks Work Schedule: Remote, Tuesday to Saturday OR Sunday to Thursday, 8-hour shift, between the hours of 9:00 AM to 8:30 PM Eastern (Tentative) Pay Range: $17.20+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs • Annual, no-cost health assessment program Blueprint for Wellness® • healthyMINDS mental health program • Vacation and Health/Flex Time • 6 Holidays plus 1 "MyDay" off • FinFit financial coaching and services • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service • Employee stock purchase plan • Life and disability insurance, plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • and so much more! Responsibilities: - Supports assigned client group(s) performing routine complexity health related customer excellence activities. - Typically makes routine outbound, health related customer calls following set scripts, procedures. - Maintains complete customer/patient confidentiality for all health, personal and other customer information. - Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. - Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. - Supports all client group(s) based on business needs. Qualifications: Required Work Experience: - 1-year related customer service excellence experience. Preferred Work Experience: - Health care and laboratory related experience. - Experience delivering customer service excellence and achieving productivity/accuracy/quality standards. Physical and Mental Requirements: - Consistent exceptional customer service, accuracy and quality focus required. Knowledge and Competencies: Align to Quest Culture & How We Work: - CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost. - CARE - We show each person they matter. - COLLABORATION - We commit teamwork - inside and outside of Quest. - CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last. - CURIOUSITY - We ask vital questions in search of richer answers. - FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork. Skills: - Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI. - Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.