Ally Financial

• Develop and facilitate workshops for educators to pass the NY State Teacher Certification Exams • Collaborate with curriculum developers and program directors • Create asynchronous online modules and synchronous workshops for math content and pedagogy • Design sessions in Canvas and conduct workshops via Zoom

Title: Senior Representative - Invest Support Services Location: Charlotte United States Job Description: General information Career area Customer Care Work Location(s) 108 Monticello Road, NC, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC Remote? No Ref # 22361 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity Must be available for hours of operation for the role (regular schedule will be an 8-hour shift within the ranges below): M-F 7am-10pm EST Sat 9:30a-6p EST The Unlicensed Associate operates as a team member to support clients and customer service representatives. The candidate would be providing excellent customer service to customers via email, Messaging, and phone in matters dealing with account related questions. Strong customer service, relationship building, and communication are essential in this role. The ideal candidate will have 1+ years' experience with proven skills in a customer service or financial brokerage services industry. The Work Itself - Provide assistance to customers by answering phone calls, responding to emails, and messaging conversations for requests that do not require a licensed representative. - Troubleshoot basic technical problems for website and mobile platforms. - Process information associated with clients' accounts. - Research more complex issues to correct/minimize problems. - Provide clients with navigational assistance on the mobile app and web browser. - Provide excellent customer service in a professional manner. - Understand, comply, maintain, and reinforce Firm policies and procedures/guidelines. - Proven expertise in Microsoft Desktop Operations systems (Windows 10, or Windows 11). The Skills You Bring Minimum Qualifications - 0+ years of experience - High school Diploma or GED equivalent Preferred Qualifications - 1+ years of prior customer service, call center, operations or financial services related experience preferred. - High School Diploma/Associate's degree or equivalent business experience preferred. - Ability to communicate effectively over the telephone/messaging/email and establish credibility and trust with a variety of clients. - Experience with Microsoft Office Suite (Word, Excel, Outlook, Power Point) and Internet skills. - Ability to work independently and with a team to handle all issues while working under strict time constraints and in a fast-paced high-pressure environment. - Detail and results oriented and able to prioritize tasks in a multi-task environment. - Experience in leveraging organizational skills to support client needs, focusing on execution, accuracy, and efficiency. #LI-Hybrid How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: - Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). - Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. - Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. - Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. - Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. - Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. - To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Base Pay Range: $48880 - $60570 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in a variable incentive plan.

Title: Portfolio Manager, Energy & Infrastructure Location: New York United States Job Description: General information Career area Portfolio Management Work Location(s) 300 Park Avenue, NY Remote? No Ref # 22276 Posted Date 05-11-26 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity This role is in office in our NYC office. The Manager , Portfolio Management, Energy & Infrastructure is primarily responsible for managing a portfolio of senior project finance loans to renewable and conventional power plant borrowers. Additional assets under management may be across a broader range of structures and infrastructure-related industries. Individuals work with other senior members of the team to develop and implement a strategy for managing credit risk in accordance with established corporate policies with a goal of minimizing loan losses. Additional responsibilities include processing of waivers/amendments, internal reporting, and underwriting support. The Manager, Portfolio Management, Energy & Infrastructure is the primary interface between the borrower and CF and as such is responsible for balancing the needs and expectations of the borrower with policies, procedures and risk tolerances of Ally CF. Additionally, the role frequently interfaces with CF management, Ally Risk, sponsors, bank syndicate members, management teams and Ally CF support functions, including credit approval, legal, loan administration and operations. They plays an instrumental role in developing and training junior level staff. The Work Itself - Know the client and the client's business inclusive of typical PF loan structures, contract types, power markets and technologies. - Minimize risk. - Execute corporate governance responsibilities. - Prepare underwriting memorandum for loan modifications applicable to portfolio. - Timely reporting of borrower performance and loan attributes. - Mentor and train less experienced team members. - Assist in creating/maintaining a strong credit culture. The Skills You Bring Minimum Qualifications - 7 years of relevant experience or equivalent combination of education and experience. - High school Diploma or GED equivalent Preferred Qualifications - 2+ years of relevant experience in renewable energy project finance or equivalent combination of education and experience - BA in Business, Accounting, Finance, Economics or related field or any degree with relevant professional experience required. Master's degree preferred. - 2+ years of progressive portfolio management/underwriting experience with relevant focus in the project finance sector. - Experience in any of the following: auditing, banking, commercial lending, underwriting, financial analysis, credit analysis, collateral management. - Proven success in relationship management. - Completion of bank/finance company credit training program preferred. - Excellent communication (verbal and written), interpersonal and organizational skills. - Highly analytical, detail oriented with problem solving capability. - Ability to work independently with demonstrated strong time management skills. - Well-developed presentation and relationship building skills. - High level of accountability and the ability to effectively prioritize tasks. - Technical: Advanced knowledge of MS Office: Excel, Word, PowerPoint Access and financial forecast models. How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: - Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). - Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. - Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. - Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. - Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. - Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. - To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. Base Pay Range: $110000 - $180000 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.

Title: Auditor II - Consumer Banking Locations: Detroit, MI United States Charlotte, NC Dresher, PA Job Description: General information Career area Audit Work Location(s) 200 Dryden Road, PA, 500 Woodward Avenue, MI, 601 S. Tryon Street, NC City Detroit, MI Remote? No Ref # 22207 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity Hardworking auditors are constant learners. Curiosity drives them - it's why they began their audit journey in the first place. Using a growth mindset is what fuels their fascination by understanding the financial services industry and its regulations and how it applies to each business unit at Ally. We get that. In this role, you'll work within a collaborative agile environment and use your critical thinking skills for completing assigned audit activities. Also, an individual would need to be flexible and adaptable to constantly evolving demands and bring to the role a results-oriented approach and a strong ability to learn. At this time, Ally will not sponsor a new applicant for employment authorization for this position. This role requires a hybrid presence out of the greater Charlotte, Dresher or Detroit areas (three times a week in office) The Work Itself - You will partner with Ally management and work cross-functionally while conducting individual audits. - You will develop, complete, and document audit tests in accordance with Audit Services policies and procedures. - Your use of data literacy and analytics will provide consultation to management regarding emerging control practices. - Your proactive communication skills with management and peers will drive alignment to mitigate customer service issues before they occur. - You will demonstrate your inquisitiveness by proactively asking questions and challenging the status quo. - Your technical knowledge, creativity and improved mentality will be crucial when performing ad hoc projects as assigned to assist with analyzing Ally's risk and control environment. - Your participation in Audit Transformation initiatives will be essential to the function's contribution to the enterprise and its continuing role within Ally business. The Skills You Bring Minimum Qualifications - 1+ years of experience - High school Diploma or GED equivalent Preferred Qualifications - Relevant 4-degree or comparable combination of education and experience (including military service). - 2+ years of work experience in audit - Relevant certification (CIA, CPA, CISA, CAMS, CFE, etc.) - Experience using ACL and Teammate or other Computer Assisted Audit Techniques (CAATs), again a plus. - A desire to creatively identify problems that potentially were not known to exist and provide solutions and/or recommendations. - Curiosity, passion, and the skills for technology. - Be open to feedback and be an active listener. - Analytical attitude - think before you leap. How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: - Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). - Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. - Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. - Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. - Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. - Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Base Pay Range: $55000 - $95000 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.

• Provide critical support for Brokerage business Support Ecosystem • Diagnose and resolve technical issues • Develop & maintain automation and integration • Serve as the primary contact for support inquiries • Log all support requests in the ticketing system • Identify and escalate complex issues • Maintain clear communication with users • Update and maintain support documentation • Collaborate with cross-functional teams

Title: Customer Solutions Representative - Collector Location: Jacksonville United States Job Description: General information Career area Collections Work Location(s) 12850 W Gran Bay Pkwy, FL Ref # 22173 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner. We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices. Compensation & Schedule: - Compensation: $23/hr. + monthly incentives - Training class starts: July 6th - Work schedule after training: - 8am - 5pm EST or (7am - 4pm CST) Monday through Friday - 11am - 8pm EST or 12pm-9pm EST (10am - 7pm CST or 11am-8pm CST) one day per week - 8am - 12pm EST or (7am - 11am CST) one Saturday per month The Work Itself - Make outbound phone calls and handle incoming calls to meet required performance standards and metrics. - Contact Ally auto-loan customers regarding late or missed payments. - Understand reasons for delinquency and negotiate payment arrangements. - Respond to customer inquiries via phone, workflow systems, and email. - Research and resolve account discrepancies. - Document all interactions clearly and accurately. - Maintain professionalism and accuracy while managing accounts. - Meet performance standards for call volume, delinquency, and customer satisfaction. - Identify and recommend solutions to avoid repossession losses. - Use computerized systems for tracking and troubleshooting. - Maintain strict confidentiality of customer information. - Adhere to all state and federal laws in the handling of accounts. The Skills You Bring Minimum Qualifications - 0+ years of experience. - High school diploma or GED equivalent. Preferred Qualifications - Experience in financial services or a related industry preferred. - Associate or bachelor's degree in business or related field may be used in lieu of experience. - Bilingual (Spanish) skills are a plus. - Excellent listening, verbal, and written communication skills. - Strong attention to detail and professional phone etiquette. - Sales, negotiation, and skip tracing skills preferred. - Proficiency with Microsoft Windows and internet-based applications required. - Ability to multi-task and meet key performance metrics. - Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management. - Ability to work flexible hours, including weekends, holidays, and overtime as needed. #LI-Hybrid How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: - Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). - Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. - Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. - Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. - Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. - Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Base Pay Range: $47840 - $54080 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in a variable incentive plan.

Title: Field Auditor - GA Location: Lawrenceville United States Job Description: General information Career area Audit Work Location(s) 1735 North Brown Road, GA Remote? Yes Ref # 22083 Posted Date 04-14-26 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity For over 100 years we've helped automotive dealers serve their customers by providing the best-in-class products and services they need - and by remaining true to the automotive passion we share. Take the wheel on your career and join a dedicated team that provides world class support to our dealership customers as they look to purchase and lease vehicles. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed auto finance products and solutions. Ally Financial only succeeds when its people do - and that's more than some cliché that's included on job postings. We live this stuff! We see our people as people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? The Field Auditor role is a fantastic early career opportunity for a curious and growth-oriented learner. Each day you'll enjoy working at various automotive dealership locations and meeting new people as you complete inventory inspections to assess Ally's risk exposure while verifying dealership compliance with the terms of our financing arrangements. The role requires on-site inspection of all Ally-financed vehicles, including investigation and reconciliation of missing vehicles. You'll work in a strong team environment with a high degree of contact with dealership personnel, third parties, and Ally teammates across various levels. Business travel expenses and a company vehicle are provided. Daily local travel is required with occasional overnight stays throughout the regional territory The Work Itself - Conduct physical inventory audits, including inspection of motor vehicles and investigation/reconciliation of missing vehicles. - Review dealership files and records in conjunction with inventory audits and relay any identified risks to Ally operations. - Communicate effectively across dealership personnel, third parties, and Ally teammates. - Travel daily to and from dealership locations. - Complete accurate time and expense reporting and ensure the company vehicle is well-maintained. - Complete required training assignments or other assigned duties, as applicable. The Skills You Bring - HS diploma or equivalent required. - Associate or Bachelor's degree in business (or related major) may be used as a proxy for the experience. - Two plus years of experience in financial services or similar industry preferred. - Strong organizational skills with ability to prioritize tasks and manage difficult situations as they occur. - Ability to perform clerical, administrative, and technical-based activities. - Intermediate knowledge of Microsoft Office programs. - Strong written and oral communication skills. - Must have an active driver's license, with a willingness and ability to work a flexible work schedule with varying levels of overnight travel. LI-Remote How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: - Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). - Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. - Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. - Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. - Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. - Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. - To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. Base Pay Range: $49920 - $62732.8 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.

Title: Associate Analyst - Legal Service Provider Location: Lewisville United States Job Description: General information Career area: Legal Ref #: 21914 Working time: Full time Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity In this role, you will oversee Legal Service Providers (LSPs) and fourth-party attorney firms supporting Deficiency Recovery, driving vendor performance through onboarding, training, and coaching on quality, compliance, and complaint management to ensure alignment with Ally standards and regulatory expectations. You will lead a centralized integration function to streamline communication across vendors and internal stakeholders, manage supplier performance for Specialty Recovery activities, and own issues through remediation. You'll also support process improvement initiatives by evaluating results and risk/benefit of changes, and you will own the full Business Continuity Program-from creation and testing through ongoing execution-while delivering monthly performance reporting and presentations to promote transparency and continuous improvement. Ally Work Location for this role is: Lewisville, TX - Required #hybrid with three (3) days in office, two (2) days at home The Work Itself - Serve as the primary relationship owner and "face of Ally" to Legal Service Provider vendors/suppliers, engaging internal and external senior leaders (including C-suite) as needed. - Coordinate with in-house counsel, Legal Service Providers, and clients to facilitate efficient legal work; monitor legal action progress to ensure timely resolution. - Partner cross-functionally to ensure legal, regulatory, and procedural compliance across recovery operations. - Ensure timely and accurate legal filings; review legal documents for accuracy, completeness, and correct terminology; take corrective action when needed. - Lead annual reviews and ongoing strategic updates of the NAO Business Continuity Program (BCP) to reflect changes in operations, structure, risk profile, personnel, and geographic footprint. - Act as the primary point of contact for supplier monitoring activities, including audits/reviews (BCP, compliance, risk profile, onsite audits) and ongoing operational/strategic process and procedure updates. - Lead supplier performance management, including developing/refining performance metrics (supplier and department), addressing compliance and cost issues, and driving continuous improvement. - Review and validate supplier invoicing, services provided, SLAs, and statements of work. - Lead supplier due diligence, market share shifts, and termination decisions; play a key role in supplier onboarding/offboarding. - Review and manage customer complaints and escalations (e.g., ECR, CFPB, consumer attorneys), perform root-cause analysis, and drive solutions for identified process gaps. - Maintain a standard cadence of onsite supplier visits (as needed/requested) to represent Ally, confirm compliance, and lead performance trend/review discussions. The Skills You Bring Minimum Qualifications - 0+ years of experience - High school Diploma or GED equivalent Preferred Qualifications - 1+ years' experience in the legal industry i.e.: attorney office, paralegal experience - 1+ years' experience in Supplier Management experience or financial services industry - Demonstrates strong analytical, negotiation, problem solving, and organizational skills - Demonstrates a high degree of personal accountability, passion, and execution - Ability to identify process improvement, effectiveness and efficiency and execute on change management, influence and collaboration in a matrixed environment - Ability to maintain strict confidentiality - PowerPoint Presentation skills; ability to translate complex data into simple audience- friendly visuals - Proficiency in importing/exporting data from Excel to PowerPoint seamlessly - Proficiency in Microsoft Excel; formulas, functions, report building - Executive level verbal and written communication - Takes pride in work quality and performance - Self-Aware - Seeks and implements feedback Education/Certification - Bachelor's degree in related field or applicable years of business experience - Process optimization certification strongly desired (Certified Process Professional, Lean Six Sigma, etc.) - Project / Process Management framework knowledge and application How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: - Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). - Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. - Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. - Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. - Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. - Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Base Pay Range: $47840 - $75000 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.

• Helping customers navigate their account, assisting them with payments, and helping them make account changes • Communicate with customers on the phone or by chat • Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems • Put themselves in their customers’ shoes and advocate for them when necessary • Problem-solving skills to the satisfaction of the customer • Asking specific questions and recording feedback from customers • Addressing concerns and offering potential solutions

Title: Customer Solutions Representative - Collector - Lewisville, TX - Starting June 2026 Location: Lewisville United States Job Description: General information Career area Collections Work Location(s) 2911 Lake Vista Drive, TX Remote? No Ref # 22011 Posted Date 03-25-26 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner. We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices. Compensation & Schedule: - Compensation: $23/hr. + monthly incentives - Training class starts: June 1 - Work schedule after training: - 8am - 5pm EST or (7am - 4pm CST) Monday through Friday - 11am - 8pm EST or 12pm-9pm EST (10am - 7pm CST or 11am-8pm CST) one day per week - 8am - 12pm EST or (7am - 11am CST) one Saturday per month The Work Itself - Make outbound phone calls and handle incoming calls to meet required performance standards and metrics. - Contact Ally auto-loan customers regarding late or missed payments. - Understand reasons for delinquency and negotiate payment arrangements. - Respond to customer inquiries via phone, workflow systems, and email. - Research and resolve account discrepancies. - Document all interactions clearly and accurately. - Maintain professionalism and accuracy while managing accounts. - Meet performance standards for call volume, delinquency, and customer satisfaction. - Identify and recommend solutions to avoid repossession losses. - Use computerized systems for tracking and troubleshooting. - Maintain strict confidentiality of customer information. - Adhere to all state and federal laws in the handling of accounts. The Skills You Bring Minimum Qualifications - 0+ years of experience. - High school diploma or GED equivalent. Preferred Qualifications - Experience in financial services or a related industry preferred. - Associate or bachelor's degree in business or related field may be used in lieu of experience. - Bilingual (Spanish) skills are a plus. - Excellent listening, verbal, and written communication skills. - Strong attention to detail and professional phone etiquette. - Sales, negotiation, and skip tracing skills preferred. - Proficiency with Microsoft Windows and internet-based applications required. - Ability to multi-task and meet key performance metrics. - Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management. - Ability to work flexible hours, including weekends, holidays, and overtime as needed. #LI-Hybrid How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: - Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). - Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. - Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. - Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. - Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. - Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. - To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. Base Pay Range: $47840 - $54080 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in a variable incentive plan.