WPT Global

• Oversee financial reporting, accounting operations, budgeting, and forecasting activities • Develop and improve financial controls, reporting processes, and operational procedures • Support strategic financial planning and performance analysis • Prepare monthly management reporting and financial insights for senior stakeholders • Monitor financial and operational risks and recommend appropriate controls • Coordinate external audits and liaise with external accounting and advisory partners • Support KPI reporting, cash flow forecasting, and business performance tracking • Ensure compliance with applicable financial standards and internal governance requirements • Partner with cross-functional stakeholders across international teams

Role Description WPT Global is seeking an experienced Financial Controller to support the finance operations of a fast-growing international online business. This is a fully remote contractor opportunity suited to a commercially minded finance professional with strong international experience and the ability to operate in a fast-paced environment. - Oversee financial reporting, accounting operations, budgeting, and forecasting activities - Develop and improve financial controls, reporting processes, and operational procedures - Support strategic financial planning and performance analysis - Prepare monthly management reporting and financial insights for senior stakeholders - Monitor financial and operational risks and recommend appropriate controls - Coordinate external audits and liaise with external accounting and advisory partners - Support KPI reporting, cash flow forecasting, and business performance tracking - Ensure compliance with applicable financial standards and internal governance requirements - Partner with cross-functional stakeholders across international teams Qualifications - Degree in Finance, Accounting, Business, or a related discipline - Proven experience operating in a senior finance, controllership, or financial leadership role - Strong background in financial reporting, budgeting, forecasting, and risk management - Experience improving finance processes, controls, and operational reporting - Strong analytical, organisational, and problem-solving capabilities - Excellent communication and stakeholder management skills - Advanced proficiency with accounting systems, spreadsheets, and financial analysis tools - Professional qualification such as CPA, CMA, ACCA, or equivalent is advantageous Requirements - Experience working within fast-paced international businesses - Experience supporting remote or distributed global teams - Exposure to digital, technology, fintech, entertainment, or online platform businesses is beneficial

Role Description As a Customer Support Agent - Costa Rica at WPT Global, your mission is to deliver outstanding service to our dynamic and diverse customer base. You will take ownership of resolving customer issues, including: - Troubleshooting failed buyouts - Managing stuck casino rounds - Processing compensations In this role, you will also be instrumental in elevating the overall customer experience by: - Continuously enhancing service quality - Improving operational efficiency - Contributing to a higher standard of customer satisfaction Qualifications - Proven expertise in customer support within the gambling industry - In-depth knowledge of Poker, coupled with a strong passion for the game - Fluent in Spanish and English, with the ability to communicate complex concepts clearly and effectively in both languages - Exceptional communication skills, ensuring clear, concise, and empathetic interactions with customers - Adept at multitasking and making sound, effective decisions in high-pressure environments Requirements - Responding to customer inquiries across multiple platforms, including email, chat, and social media, ensuring timely and effective resolution of all queries - Handling manual credit tickets and cash transactions, including troubleshooting and resolving issues with failed buyouts, stuck casino rounds, and processing compensations with precision and efficiency - Contributing to translations as needed, ensuring clear and accurate communication for diverse audiences - Proactively improving the customer experience by regularly updating FAQ content, conducting quality checks, and optimising the utilisation of current tools for maximum efficiency Benefits - 💸 Competitive Salary - 📈 Quarterly Performance Reviews: Regular check-ins leading to even more bonuses - 🚀 Uncapped Bonuses: For our top-performing champs, the sky's the limit - 🏡 Fully Remote Role: Work from where you thrive - 🎟 Conference & Event Attendance: Get front row seats to industry-leading events - 🎉 Company Meet-ups: Sometimes digital handshakes turn into real ones - 💻 Tech Setup Budget: Kickstart your home office with the right gear on us - ⏰ Monthly L&D Hours: We invest in your growth and skills upgrade - ❤️ Empathetic Culture: We believe in doing the best work with care and understanding - 🌐 Full-Time Employment Everywhere: No matter where your home is on the map

- Responding to customer inquiries across multiple platforms, including email, chat, and social media, ensuring timely and effective resolution of all queries. - Handling manual credit tickets and cash transactions, including troubleshooting and resolving issues with failed buyouts, stuck casino rounds, and processing compensations with precision and efficiency. - Contributing to translations as needed, ensuring clear and accurate communication for diverse audiences. - Proactively improving the customer experience by regularly updating FAQ content, conducting quality checks, and optimising the utilisation of current tools for maximum efficiency.

About WPT Global Since WPT’s inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global now pioneers an avant-garde online platform, redefining how players and fans experience poker worldwide. Our team blends Silicon Valley innovators, data virtuosos, and gaming connoisseurs - all united by a shared mission: to craft a poker experience as exhilarating to spectate as it is to play, regardless of skill level. The Role As a CRM Specialist at WPT Global, you will drive player engagement and retention through data-informed lifecycle marketing. You’ll design, launch, and optimise campaigns across email, push, SMS, and in-app channels, working closely with Product, Design, and Customer Support to deliver a consistent, high-quality player experience.

About WPT Global Since WPT’s inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global now pioneers an avant-garde online platform, redefining how players and fans experience poker worldwide. Our team blends Silicon Valley innovators, data virtuosos, and gaming connoisseurs - all united by a shared mission: to craft a poker experience as exhilarating to spectate as it is to play, regardless of skill level. The Role As a CRM Specialist at WPT Global, you will drive player engagement and retention through data-informed lifecycle marketing. You’ll design, launch, and optimise campaigns across email, push, SMS, and in-app channels, working closely with Product, Design, and Customer Support to deliver a consistent, high-quality player experience.

About WPT Global Since WPT’s inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global now pioneers an avant-garde online platform, redefining how players and fans experience poker worldwide. Our team blends Silicon Valley innovators, data virtuosos, and gaming connoisseurs - all united by a shared mission: to craft a poker experience as exhilarating to spectate as it is to play, regardless of skill level. The Role As a CRM Specialist at WPT Global, you will drive player engagement and retention through data-informed lifecycle marketing. You’ll design, launch, and optimise campaigns across email, push, SMS, and in-app channels, working closely with Product, Design, and Customer Support to deliver a consistent, high-quality player experience.

About WPT Global Since WPT’s inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global now pioneers an avant-garde online platform, redefining how players and fans experience poker worldwide. Our team blends Silicon Valley innovators, data virtuosos, and gaming connoisseurs - all united by a shared mission: to craft a poker experience as exhilarating to spectate as it is to play, regardless of skill level. The Role As a CRM Specialist at WPT Global, you will drive player engagement and retention through data-informed lifecycle marketing. You’ll design, launch, and optimise campaigns across email, push, SMS, and in-app channels, working closely with Product, Design, and Customer Support to deliver a consistent, high-quality player experience.

• Edit and produce engaging short-form video content for social media platforms (Instagram, TikTok, YouTube Shorts, X, etc.). • Collaborate with the social media team to brainstorm and develop video concepts and content ideas. • Transform raw footage into polished, high-quality videos aligned with brand guidelines. • Optimise video content for different platforms, formats, and audience behaviours. • Incorporate motion graphics, sound design, and visual effects where appropriate to enhance content quality. • Manage multiple projects simultaneously while meeting deadlines in a fast-paced environment. • Stay updated on social media trends, video formats, and editing techniques to keep content fresh and engaging.

• Engage our global audience through dynamic content, strategic campaigns, and vibrant community interactions across multiple social platforms. • Develop and execute engaging social media content across Facebook, Instagram, X, TikTok, YouTube, and emerging platforms. • Plan, implement, and optimize social media campaigns to drive follower growth, player engagement, and brand visibility. • Foster an active and enthusiastic poker community by promptly responding to comments, messages, and player inquiries. • Monitor poker communities and social media trends, identifying opportunities for engagement and brand building. • Collaborate with internal teams (Marketing, Creative, CRM) to align social strategies with broader campaigns and product launches. • Regularly track, analyze, and report on key performance metrics (engagement, reach, conversions, ROI) to inform strategy adjustments. • Stay updated on industry trends, competitor activities, and emerging social media platforms and best practices.