Role Description As a Customer Support Agent - Costa Rica at WPT Global, your mission is to deliver outstanding service to our dynamic and diverse customer base. You will take ownership of resolving customer issues, including: - Troubleshooting failed buyouts - Managing stuck casino rounds - Processing compensations In this role, you will also be instrumental in elevating the overall customer experience by: - Continuously enhancing service quality - Improving operational efficiency - Contributing to a higher standard of customer satisfaction Qualifications - Proven expertise in customer support within the gambling industry - In-depth knowledge of Poker, coupled with a strong passion for the game - Fluent in Spanish and English, with the ability to communicate complex concepts clearly and effectively in both languages - Exceptional communication skills, ensuring clear, concise, and empathetic interactions with customers - Adept at multitasking and making sound, effective decisions in high-pressure environments Requirements - Responding to customer inquiries across multiple platforms, including email, chat, and social media, ensuring timely and effective resolution of all queries - Handling manual credit tickets and cash transactions, including troubleshooting and resolving issues with failed buyouts, stuck casino rounds, and processing compensations with precision and efficiency - Contributing to translations as needed, ensuring clear and accurate communication for diverse audiences - Proactively improving the customer experience by regularly updating FAQ content, conducting quality checks, and optimising the utilisation of current tools for maximum efficiency Benefits - 💸 Competitive Salary - 📈 Quarterly Performance Reviews: Regular check-ins leading to even more bonuses - 🚀 Uncapped Bonuses: For our top-performing champs, the sky's the limit - 🏡 Fully Remote Role: Work from where you thrive - 🎟 Conference & Event Attendance: Get front row seats to industry-leading events - 🎉 Company Meet-ups: Sometimes digital handshakes turn into real ones - 💻 Tech Setup Budget: Kickstart your home office with the right gear on us - ⏰ Monthly L&D Hours: We invest in your growth and skills upgrade - ❤️ Empathetic Culture: We believe in doing the best work with care and understanding - 🌐 Full-Time Employment Everywhere: No matter where your home is on the map

Title: Senior Representative - Invest Support Services Location: Charlotte United States Job Description: General information Career area Customer Care Work Location(s) 108 Monticello Road, NC, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC Remote? No Ref # 22361 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity Must be available for hours of operation for the role (regular schedule will be an 8-hour shift within the ranges below): M-F 7am-10pm EST Sat 9:30a-6p EST The Unlicensed Associate operates as a team member to support clients and customer service representatives. The candidate would be providing excellent customer service to customers via email, Messaging, and phone in matters dealing with account related questions. Strong customer service, relationship building, and communication are essential in this role. The ideal candidate will have 1+ years' experience with proven skills in a customer service or financial brokerage services industry. The Work Itself - Provide assistance to customers by answering phone calls, responding to emails, and messaging conversations for requests that do not require a licensed representative. - Troubleshoot basic technical problems for website and mobile platforms. - Process information associated with clients' accounts. - Research more complex issues to correct/minimize problems. - Provide clients with navigational assistance on the mobile app and web browser. - Provide excellent customer service in a professional manner. - Understand, comply, maintain, and reinforce Firm policies and procedures/guidelines. - Proven expertise in Microsoft Desktop Operations systems (Windows 10, or Windows 11). The Skills You Bring Minimum Qualifications - 0+ years of experience - High school Diploma or GED equivalent Preferred Qualifications - 1+ years of prior customer service, call center, operations or financial services related experience preferred. - High School Diploma/Associate's degree or equivalent business experience preferred. - Ability to communicate effectively over the telephone/messaging/email and establish credibility and trust with a variety of clients. - Experience with Microsoft Office Suite (Word, Excel, Outlook, Power Point) and Internet skills. - Ability to work independently and with a team to handle all issues while working under strict time constraints and in a fast-paced high-pressure environment. - Detail and results oriented and able to prioritize tasks in a multi-task environment. - Experience in leveraging organizational skills to support client needs, focusing on execution, accuracy, and efficiency. #LI-Hybrid How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: - Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). - Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. - Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. - Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. - Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. - Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. - To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Base Pay Range: $48880 - $60570 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in a variable incentive plan.

Title: Customer Care Representative I Location: Tampa United States Job Description: Customer Care Representative I - Tampa, FL Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Start date: June 29th Training Location: Must be able to attend training ONSITE at 4225 E Fowler Ave Tampa, FL Training Schedule: Monday to Friday, 8:00AM to 5:00PM Eastern (Tentative), 4 weeks Work Schedule: Remote, Tuesday to Saturday OR Sunday to Thursday, 8-hour shift, between the hours of 9:00 AM to 8:30 PM Eastern (Tentative) Pay Range: $17.20+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs • Annual, no-cost health assessment program Blueprint for Wellness® • healthyMINDS mental health program • Vacation and Health/Flex Time • 6 Holidays plus 1 "MyDay" off • FinFit financial coaching and services • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service • Employee stock purchase plan • Life and disability insurance, plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • and so much more! Responsibilities: - Supports assigned client group(s) performing routine complexity health related customer excellence activities. - Typically makes routine outbound, health related customer calls following set scripts, procedures. - Maintains complete customer/patient confidentiality for all health, personal and other customer information. - Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. - Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. - Supports all client group(s) based on business needs. Qualifications: Required Work Experience: - 1-year related customer service excellence experience. Preferred Work Experience: - Health care and laboratory related experience. - Experience delivering customer service excellence and achieving productivity/accuracy/quality standards. Physical and Mental Requirements: - Consistent exceptional customer service, accuracy and quality focus required. Knowledge and Competencies: Align to Quest Culture & How We Work: - CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost. - CARE - We show each person they matter. - COLLABORATION - We commit teamwork - inside and outside of Quest. - CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last. - CURIOUSITY - We ask vital questions in search of richer answers. - FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork. Skills: - Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI. - Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Title: CPS Legal Support Specialist Location: CLEBURNE, TX The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. What You Get Beyond Your Paycheck When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: - 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs - Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans - Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) - Optional dental, vision, and life insurance—at rates much lower than most private plans - Flexible spending accounts for added tax savings on health and dependent care - Employee discounts on things like gym memberships, electronics, and entertainment You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster. You can see all the details here: ERS recruitment brochure Functional Title: CPS Legal Support Specialist Job Title: Program Specialist III Agency: Dept of Family & Protectve Svc Department: Region 3W CPS Dir Del -Other Posting Number: 17223 Posting Audience: Internal and External Occupational Category: Protective Services Salary Range: $4,020.33 - $6,335.66 Pay Frequency: Monthly Salary Group: TEXAS-B-19 Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 25% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: CLEBURNE Job Location Address: 1406 SECURITY DR Other Locations: MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS Job Description The Child Protective Services (CPS) Legal Support Specialist performs complex (journey-level) consultative services and technical assistance work within the Texas Department of Family and Protective Services (DFPS). Work involves planning, developing, and implementing an agency program and providing consultative services and technical assistance to program staff, government agencies, community organizations, or the general public. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Essential Job Functions Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to program assignment. - Trains DFPS/Single Source Continuum Contractor (SSCC) staff by developing curriculum and training materials, conducts the training seminars, keeps staff informed of changes in the Texas Family Code, DFPS, and SSCC policy. - Facilitates and expedites conservatorship cases to permanency through the legal system within the parameters of the Texas Family Code, as well as DFPS and SSCC policy guidelines. - Facilitates compliance efforts through monitoring legal status in IMPACT, enters corrections, creates reports, gathers court orders to substantiate changes in legal status. - Completes administrative and technical activities such as drafting legal documents, producing Discovery, and monitoring the completion of statutorily required tasks through the utilization of available systems to ensure accuracy and compliance with the Texas Family Code and program practices. - Performs research activities to support Discovery through historical analysis and case mining for relevant information supporting the arguments of the case. Performs comprehensive reviews of literature, statutes, rules, and/or policies; and prepares administrative reports, studies, and specialized research projects. - Analyzes affidavits to ensure adequate evidence regarding child safety and the urgent need of protection by requesting legal interview that results in removal of the child from the home, court ordered participation in services, or the ability to investigate concerns of abuse or neglect. - Prepares, reviews, and interprets court orders and other court findings or directives. - Reviews and prepares requests for service of citation, subpoenas, inquires, Discovery (interrogatories, production, admissions, and disclosures), and other activities. - Prepares studies and specialized research projects as required to compliment Discovery efforts and improve best practice between agency program and legal divisions. - Conducts quality assurance analysis of accuracy of legal status of youth in IMPACT - Prepares reports for compliance purposes as it relates to the legal status of youth in care. Coordinates improving data accuracy and makes recommendations for process improvements. Collaborates in the planning, development, implementation, analysis, and documentation of an agency program. - Prepares cases for hearings or trials through coordination with the representing attorney to ensure all required actions and tasks are completed to present the Department’s case to the court. - Collaborates with DFPS/SSCC staff to ensure documentation of legal actions and tasks have been completed. - Analyzes court and DFPS/SSCC case files to ensure program staff are prepared for upcoming legal events. - Collaborates in the planning and implementation of processes impacting critical tasks to enhance outcomes and efficacy within DFPS/SSCC programs. Collaborates with program staff in determining trends and resolving technical problems. - Identifies trends or areas of improvement and assists with developing solutions to ensure compliance with statutory requirements and program practices. - Provides technical guidance within informational and data reporting systems utilized by program staff and the representing attorney. - Routinely meets with executive and management teams to discuss additional opportunities to support the program. - Collaborates with program staff and management to identify trends, solutions, and interventions to improve and monitor the completion of critical tasks and related data entry. Serves as a liaison to staff, government agencies, community organizations, or the general public to explain and provide technical assistance on program specifics and requirements. - Develops and maintains positive and constructive working relationships between DFPS and the Courts, representing attorneys, law enforcement agencies, SSCC partners, CASA, and other community partners with the intent to improve communications and form a collaborative relationship. - Liaises with community partners, the courts, DFPS/SSCC staff, Advocacy Center staff, attorneys, CASA staff, Law Enforcement, Constables, witnesses, and other service providers by providing technical assistance and communicating program specifics and requirements when making requests for information and documentation that supports the legal case intervention. - The position serves as the point of contact for program staff and community partners by providing technical assistance regarding DFPS/SSCC policies and program specific requirements as they relate to the legal processing of permanency status. Conducts surveys and/or reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures. - Reviews documentation to ensure compliance with state statutes, DFPS/SSCC policies, procedures, regulations, and compliance efforts regarding legal interventions by DFPS/SSCC to promote safety, permanency, and positive outcomes within legal cases. - Analyzes and prepares TDFPS/SSCC case files and documentation to comply with the laws, regulations, and rules of the Discovery process. - Facilitates, monitors, and verifies the completion of statutorily required tasks that ensure legal cases move towards outcomes timely. Markets program(s) to community and professional groups to encourage and/or improve interest in the program(s). - Educates and promotes the transition of the legacy program and practices to Community Based Care and SSCC operations within the general public. - Communicates the DFPS mission to community partners interacting with or expressing interest in partnering with the agency. - Attends meetings involving the legal community to increase knowledge and understanding of the program’s role within child welfare cases. Monitors, reviews, and evaluates compliance with program policies and procedures, statutes, and rules for assigned program. - Monitors DFPS/SSCC recommendations to the court for consistency with the Texas Family Code and DFPS/SSCC policy and procedures. - Monitors the entry of Legal Action and Status within the IMPACT system to comply with policies and procedures, as assigned within the program. - Analyzes legislative bills to assist the program with plans to comply with potential statutory and policy changes. Studies and analyzes operations and problems, prepares reports of findings and recommendations, and prepares justifications for the implementation of procedural or policy changes. - Analyzes program procedures to assist with planning the implementation of DFPS policy changes and any compliance efforts. - Studies program trends and potential barriers of implementation, prepares findings, and develops recommendations of improved practices. - Serves as a subject matter expert and has knowledge of DFPS and SSCC operations to support program and SSCC staff in implementing changes that result in positive case outcomes. Collects, organizes, analyzes, and/or prepares materials in response to requests for program information and reports. - Collects and analyzes informational data in preparation to meet court requirements. - Requests, collects, organizes, and provides statutorily required information in response to Discovery. - Creates and develops reports or tracking systems of completed tasks on legal cases to provide to program management and the representing attorney. Reviews and evaluates information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements. - Maintains communication with program staff, SSCC partners, and the representing attorney of legal case status or issues that potentially impact service delivery. - Analyze client needs in conjunction with program staff to ensure appropriate resources are identified to achieve positive outcomes in a timely manner. - Identifies process inefficiencies and makes recommendations for improved performance through analysis of service delivery system methods, outputs and activities. - Seeks to identify available services that close resource gaps within the community and shares findings with program/SSCC staff. Assists in analyzing legislation to develop recommendations for policy in programmatic areas relating to the implementation, improvement, and/or expansion or reduction of program funding. - Analyzes legislative bills for fiscal impact on program operations and child welfare outcomes. - Prepares responses to legislative inquiries regarding statutory or policy changes and the potential effect on expansion or reduction of program funding. - Recommends solutions to operational problems and supports generalized outcomes for systems improvement. Assists in preparing and evaluating program budget requests. - Assists in monitoring expenditures related to legally required tasks or services and developing budget requests to meet the program need. - Assists in identifying and preparing reports of justification for identified areas of need that impact the current program budget. May recommend and coordinate activities to produce a more effective program. - Studies program trends and identifies innovative methods to enhance program outcomes. - Consults with caseworkers and supervisors regarding case practices that foster effective collaboration between divisions, programs, and with SSCC partners. - Provides and interprets legal information that enables DFPS/SSCC staff in making responsible casework decisions. May provide input on developing and/or revising policy and procedure manuals. - Provides technical assistance in interpreting procedures, best practice, and laws that inform policy creation or revision. - Reviews policy and seeks clarification regarding program practices to ensure consistent implementation and influence on decision making. - Participates on workgroups that develop and revise procedures impacted by policy and statute changes. May provide guidance to others. - Routinely offers guidance to program/SSCC staff and the representing attorney through participation in case staffings, court hearings, mediations, pre-trial meetings, trials, and other legal discussions. - Educates representing attorneys, judges, and the legal community regarding TDFPS/SSCC operational policy and procedures. - Facilitates training, develops job aids, and provides tools for specific areas that additional guidance is identified and needed. Performs related work as assigned. REGISTRATION, CERTIFICATION, OR LICENSURE N/A KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of local, state, and federal laws related to the program area; public administration and management techniques; statistical analysis processes; budget processes; research techniques; training and marketing techniques; and program management processes and techniques. Knowledge of: - Texas Rules of Civil Procedures and the Texas Family Code. - Child Protective Investigations, Child Protective Services, and SSCC partner’s policies, guidelines, and philosophy. - The rules and procedures of Discovery. - Basic legal documents regarding TDFPS/SSCC cases. Skill in identifying measures or indicators of program performance and the use of a computer and applicable software. Skills using/in: - Microsoft Office Software including Microsoft Excel and Microsoft Word. - Information Management Protecting Adults and Children of Texas (IMPACT). - Basic office equipment (fax machine, postage meter, copier, telephone system). - Handling large workload and meeting deadlines. - Establishing priorities and multitasking. - Creating and maintaining effective tracking systems for critical task completion and case information. - Utilizing leadership skills and administrative skills to provide support to agency staff, attorneys, and partners in the legal system. - Establishing a physical and digital organized work environment. - Working effectively with TDFPS/SSCC staff, the legal community, and the general public. Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to market programs; to prepare reports; to develop, evaluate, and interpret policies and procedures; to communicate effectively; and to provide guidance to others. Ability to: - Create and maintain effective and professional relationships with a number of partner agencies. - Communicate effectively both verbally and in writing. - Manage time and large workload effectively with minimum direct supervision. - Work effectively in highly energetic situations and environments. - Be flexible in responding to emergency situations on a daily basis. - Type and give attention to details. Initial Screening Criteria Currently employed as a CPI/CPS Specialist III or above in Texas Department of Family and Protective Services OR previously employed as a CPI/CPS Specialist III or above in Texas Department of Family and Protective Services OR Graduation with a bachelor’s degree from an accredited college or university, plus 18 consecutive months of full-time experience in Child Protective Services* in a public social services agency or non-profit. *Child Protective Services defined as professional social work where primary duties are providing social casework services to abused, neglected, or exploited children and their families; or in recruiting, studying, and certifying foster and adoptive homes. Preferred Criteria: Texas DFPS - Child Protective Services Substitute Care/Conservatorship experience of 12 or more months is preferred, but not required. ADDITIONAL INFORMATION Applicants will not be considered for an interview if an application and/or resume is submitted with insufficient details or information. All relevant work experience that shows the applicant meets the listed minimum qualifications is to be included. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee service center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. This Position is approved for hybrid teleworking through State Office. The position is allowed no more than two days per week telework. The candidate selected for the position will be required to attend all meetings, staffings, hearings, and other functions in person (as scheduled), which may reduce the days per week that can be telework. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. Applicants selected for hire must pass a background check and if applicable a driver’s record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.