Title: CPS Legal Support Specialist Location: CLEBURNE, TX The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. What You Get Beyond Your Paycheck When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: - 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs - Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans - Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) - Optional dental, vision, and life insurance—at rates much lower than most private plans - Flexible spending accounts for added tax savings on health and dependent care - Employee discounts on things like gym memberships, electronics, and entertainment You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster. You can see all the details here: ERS recruitment brochure Functional Title: CPS Legal Support Specialist Job Title: Program Specialist III Agency: Dept of Family & Protectve Svc Department: Region 3W CPS Dir Del -Other Posting Number: 17223 Posting Audience: Internal and External Occupational Category: Protective Services Salary Range: $4,020.33 - $6,335.66 Pay Frequency: Monthly Salary Group: TEXAS-B-19 Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 25% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: CLEBURNE Job Location Address: 1406 SECURITY DR Other Locations: MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS Job Description The Child Protective Services (CPS) Legal Support Specialist performs complex (journey-level) consultative services and technical assistance work within the Texas Department of Family and Protective Services (DFPS). Work involves planning, developing, and implementing an agency program and providing consultative services and technical assistance to program staff, government agencies, community organizations, or the general public. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Essential Job Functions Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to program assignment. - Trains DFPS/Single Source Continuum Contractor (SSCC) staff by developing curriculum and training materials, conducts the training seminars, keeps staff informed of changes in the Texas Family Code, DFPS, and SSCC policy. - Facilitates and expedites conservatorship cases to permanency through the legal system within the parameters of the Texas Family Code, as well as DFPS and SSCC policy guidelines. - Facilitates compliance efforts through monitoring legal status in IMPACT, enters corrections, creates reports, gathers court orders to substantiate changes in legal status. - Completes administrative and technical activities such as drafting legal documents, producing Discovery, and monitoring the completion of statutorily required tasks through the utilization of available systems to ensure accuracy and compliance with the Texas Family Code and program practices. - Performs research activities to support Discovery through historical analysis and case mining for relevant information supporting the arguments of the case. Performs comprehensive reviews of literature, statutes, rules, and/or policies; and prepares administrative reports, studies, and specialized research projects. - Analyzes affidavits to ensure adequate evidence regarding child safety and the urgent need of protection by requesting legal interview that results in removal of the child from the home, court ordered participation in services, or the ability to investigate concerns of abuse or neglect. - Prepares, reviews, and interprets court orders and other court findings or directives. - Reviews and prepares requests for service of citation, subpoenas, inquires, Discovery (interrogatories, production, admissions, and disclosures), and other activities. - Prepares studies and specialized research projects as required to compliment Discovery efforts and improve best practice between agency program and legal divisions. - Conducts quality assurance analysis of accuracy of legal status of youth in IMPACT - Prepares reports for compliance purposes as it relates to the legal status of youth in care. Coordinates improving data accuracy and makes recommendations for process improvements. Collaborates in the planning, development, implementation, analysis, and documentation of an agency program. - Prepares cases for hearings or trials through coordination with the representing attorney to ensure all required actions and tasks are completed to present the Department’s case to the court. - Collaborates with DFPS/SSCC staff to ensure documentation of legal actions and tasks have been completed. - Analyzes court and DFPS/SSCC case files to ensure program staff are prepared for upcoming legal events. - Collaborates in the planning and implementation of processes impacting critical tasks to enhance outcomes and efficacy within DFPS/SSCC programs. Collaborates with program staff in determining trends and resolving technical problems. - Identifies trends or areas of improvement and assists with developing solutions to ensure compliance with statutory requirements and program practices. - Provides technical guidance within informational and data reporting systems utilized by program staff and the representing attorney. - Routinely meets with executive and management teams to discuss additional opportunities to support the program. - Collaborates with program staff and management to identify trends, solutions, and interventions to improve and monitor the completion of critical tasks and related data entry. Serves as a liaison to staff, government agencies, community organizations, or the general public to explain and provide technical assistance on program specifics and requirements. - Develops and maintains positive and constructive working relationships between DFPS and the Courts, representing attorneys, law enforcement agencies, SSCC partners, CASA, and other community partners with the intent to improve communications and form a collaborative relationship. - Liaises with community partners, the courts, DFPS/SSCC staff, Advocacy Center staff, attorneys, CASA staff, Law Enforcement, Constables, witnesses, and other service providers by providing technical assistance and communicating program specifics and requirements when making requests for information and documentation that supports the legal case intervention. - The position serves as the point of contact for program staff and community partners by providing technical assistance regarding DFPS/SSCC policies and program specific requirements as they relate to the legal processing of permanency status. Conducts surveys and/or reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures. - Reviews documentation to ensure compliance with state statutes, DFPS/SSCC policies, procedures, regulations, and compliance efforts regarding legal interventions by DFPS/SSCC to promote safety, permanency, and positive outcomes within legal cases. - Analyzes and prepares TDFPS/SSCC case files and documentation to comply with the laws, regulations, and rules of the Discovery process. - Facilitates, monitors, and verifies the completion of statutorily required tasks that ensure legal cases move towards outcomes timely. Markets program(s) to community and professional groups to encourage and/or improve interest in the program(s). - Educates and promotes the transition of the legacy program and practices to Community Based Care and SSCC operations within the general public. - Communicates the DFPS mission to community partners interacting with or expressing interest in partnering with the agency. - Attends meetings involving the legal community to increase knowledge and understanding of the program’s role within child welfare cases. Monitors, reviews, and evaluates compliance with program policies and procedures, statutes, and rules for assigned program. - Monitors DFPS/SSCC recommendations to the court for consistency with the Texas Family Code and DFPS/SSCC policy and procedures. - Monitors the entry of Legal Action and Status within the IMPACT system to comply with policies and procedures, as assigned within the program. - Analyzes legislative bills to assist the program with plans to comply with potential statutory and policy changes. Studies and analyzes operations and problems, prepares reports of findings and recommendations, and prepares justifications for the implementation of procedural or policy changes. - Analyzes program procedures to assist with planning the implementation of DFPS policy changes and any compliance efforts. - Studies program trends and potential barriers of implementation, prepares findings, and develops recommendations of improved practices. - Serves as a subject matter expert and has knowledge of DFPS and SSCC operations to support program and SSCC staff in implementing changes that result in positive case outcomes. Collects, organizes, analyzes, and/or prepares materials in response to requests for program information and reports. - Collects and analyzes informational data in preparation to meet court requirements. - Requests, collects, organizes, and provides statutorily required information in response to Discovery. - Creates and develops reports or tracking systems of completed tasks on legal cases to provide to program management and the representing attorney. Reviews and evaluates information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements. - Maintains communication with program staff, SSCC partners, and the representing attorney of legal case status or issues that potentially impact service delivery. - Analyze client needs in conjunction with program staff to ensure appropriate resources are identified to achieve positive outcomes in a timely manner. - Identifies process inefficiencies and makes recommendations for improved performance through analysis of service delivery system methods, outputs and activities. - Seeks to identify available services that close resource gaps within the community and shares findings with program/SSCC staff. Assists in analyzing legislation to develop recommendations for policy in programmatic areas relating to the implementation, improvement, and/or expansion or reduction of program funding. - Analyzes legislative bills for fiscal impact on program operations and child welfare outcomes. - Prepares responses to legislative inquiries regarding statutory or policy changes and the potential effect on expansion or reduction of program funding. - Recommends solutions to operational problems and supports generalized outcomes for systems improvement. Assists in preparing and evaluating program budget requests. - Assists in monitoring expenditures related to legally required tasks or services and developing budget requests to meet the program need. - Assists in identifying and preparing reports of justification for identified areas of need that impact the current program budget. May recommend and coordinate activities to produce a more effective program. - Studies program trends and identifies innovative methods to enhance program outcomes. - Consults with caseworkers and supervisors regarding case practices that foster effective collaboration between divisions, programs, and with SSCC partners. - Provides and interprets legal information that enables DFPS/SSCC staff in making responsible casework decisions. May provide input on developing and/or revising policy and procedure manuals. - Provides technical assistance in interpreting procedures, best practice, and laws that inform policy creation or revision. - Reviews policy and seeks clarification regarding program practices to ensure consistent implementation and influence on decision making. - Participates on workgroups that develop and revise procedures impacted by policy and statute changes. May provide guidance to others. - Routinely offers guidance to program/SSCC staff and the representing attorney through participation in case staffings, court hearings, mediations, pre-trial meetings, trials, and other legal discussions. - Educates representing attorneys, judges, and the legal community regarding TDFPS/SSCC operational policy and procedures. - Facilitates training, develops job aids, and provides tools for specific areas that additional guidance is identified and needed. Performs related work as assigned. REGISTRATION, CERTIFICATION, OR LICENSURE N/A KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of local, state, and federal laws related to the program area; public administration and management techniques; statistical analysis processes; budget processes; research techniques; training and marketing techniques; and program management processes and techniques. Knowledge of: - Texas Rules of Civil Procedures and the Texas Family Code. - Child Protective Investigations, Child Protective Services, and SSCC partner’s policies, guidelines, and philosophy. - The rules and procedures of Discovery. - Basic legal documents regarding TDFPS/SSCC cases. Skill in identifying measures or indicators of program performance and the use of a computer and applicable software. Skills using/in: - Microsoft Office Software including Microsoft Excel and Microsoft Word. - Information Management Protecting Adults and Children of Texas (IMPACT). - Basic office equipment (fax machine, postage meter, copier, telephone system). - Handling large workload and meeting deadlines. - Establishing priorities and multitasking. - Creating and maintaining effective tracking systems for critical task completion and case information. - Utilizing leadership skills and administrative skills to provide support to agency staff, attorneys, and partners in the legal system. - Establishing a physical and digital organized work environment. - Working effectively with TDFPS/SSCC staff, the legal community, and the general public. Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to market programs; to prepare reports; to develop, evaluate, and interpret policies and procedures; to communicate effectively; and to provide guidance to others. Ability to: - Create and maintain effective and professional relationships with a number of partner agencies. - Communicate effectively both verbally and in writing. - Manage time and large workload effectively with minimum direct supervision. - Work effectively in highly energetic situations and environments. - Be flexible in responding to emergency situations on a daily basis. - Type and give attention to details. Initial Screening Criteria Currently employed as a CPI/CPS Specialist III or above in Texas Department of Family and Protective Services OR previously employed as a CPI/CPS Specialist III or above in Texas Department of Family and Protective Services OR Graduation with a bachelor’s degree from an accredited college or university, plus 18 consecutive months of full-time experience in Child Protective Services* in a public social services agency or non-profit. *Child Protective Services defined as professional social work where primary duties are providing social casework services to abused, neglected, or exploited children and their families; or in recruiting, studying, and certifying foster and adoptive homes. Preferred Criteria: Texas DFPS - Child Protective Services Substitute Care/Conservatorship experience of 12 or more months is preferred, but not required. ADDITIONAL INFORMATION Applicants will not be considered for an interview if an application and/or resume is submitted with insufficient details or information. All relevant work experience that shows the applicant meets the listed minimum qualifications is to be included. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee service center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. This Position is approved for hybrid teleworking through State Office. The position is allowed no more than two days per week telework. The candidate selected for the position will be required to attend all meetings, staffings, hearings, and other functions in person (as scheduled), which may reduce the days per week that can be telework. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. Applicants selected for hire must pass a background check and if applicable a driver’s record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

Role Description Posiadasz już pierwsze doświadczenie w obsłudze Klienta? To świetnie! Z nami możesz wejść na kolejne poziomy obsługi Klienta biznesowego, poprzez codzienne wspieranie użytkowników naszych rozwiązań (wsparcie drogą mailową lub telefoniczną). - Twoim głównym zadaniem będzie prowadzenie procesu certyfikacji podpisu elektronicznego - wideoweryfikacja w języku polskim oraz angielskim. - Nie wymagamy wiedzy o podpisie elektronicznym - wszystkiego Cię nauczymy! - Mamy dla Ciebie przygotowane: profesjonalny onboarding, materiały szkoleniowe oraz wsparcie lidera zespołu. - Bieżąca obsługa infolinii i udzielanie informacji odnośnie certyfikatów kwalifikowanych. - Odpowiedzialność za badanie przyczyn występowania zgłaszanych problemów oraz współpraca z zespołem nad usunięciem ich źródła. Qualifications - Swobodne posługiwanie się j. angielskiego na poziomie min. B2. - Samodzielność w wykonywaniu powierzonych zadań. - Chęć przyswajania nowej wiedzy oraz wykorzystywania jej w praktyce. - Dodatkowym wymaganiem jest przedstawienie zaświadczenia o niekaralności. Requirements - Praca w niewielkim zespole (10 osób). - Dyżurujemy w godzinach między 8.00 a 18.00 od poniedziałku do piątku oraz raz na jakiś czas w soboty w zamian za dzień wolny w tygodniu. - Zapewniamy elastyczność godzin pracy. - Narzędzia: SLACK, G-SUITE, HUBSPOT. Benefits - Umowa zlecenie lub o pracę. - Pracę w pełni zdalną (zapewniamy sprzęt i wdrożenie). - Praca głównie z klientem biznesowym. - Możliwość ciągłego rozwoju zawodowego w świecie najnowszych technologii i modeli biznesowych jakimi są rozwiązania SaaS. - Zespół ludzi, którzy wspierają się wzajemnie i lubią to, co robią. - Dofinansowanie do zajęć sportowych i prywatną opiekę medyczną - bo Twoja dobra kondycja jest dla nas ważna. - Brak dress code'u i przyjazna atmosfera.

Title: Field Support Representative Diagnostic Imaging, Salt Lake City locations Salt Lake, UT time type Full time job requisition id J-053207 Job Description: Veterinary Technicians and Practice Managers working as Field Support Representative (FSR) for Diagnostic Imaging, will partner closely with Field Sales Representatives and Customer Support to develop strategies that maintain and grow customer accounts through education and customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices. Why this role matters: We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise. We’re looking for individuals who: - Are strong communicators - Have strong organizational skills - Are empathetic and collaborative - Are customer-focused team players In this role: - You’ll travel up to 75% of the time, both by air and by car (3-4 overnights a week); weekend hours and weekday overtime may also be required - You’ll install IDEXX Diagnostic Imaging Systems for customers in your area - You’ll train veterinary clinic staff on best practices to maximize system performance - You’ll support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan - You’ll work remotely from a home-based office - You’ll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted advisor - You’ll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth What you need to succeed: - 3+ years of veterinary clinic experience with a training and/or leadership background strongly preferred - Residency in Salt Lake City, UT area and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required) - Valid driver’s license and acceptable driving record required - Ability to build and maintain relationships to gain confidence and trust from others - Strong communication and ability to collaborate with customers, management, and peers - Planning and prioritization skills, to make quality, timely decisions - Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations - Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus) - Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus, occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds - Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus - Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person - Ability to effectively communicate in English with customers and team members - Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals What you can expect from us: - Hourly rates targeting $30 -$35 per hour, based on experience - Opportunity for annual cash bonus - Health / Dental / Vision Benefits day-one - 5% matching 401k - On-the-job training and career advancement opportunities - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more - A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners - To consistently meet new people and building relationships with our customers - Continued growth within your position through comprehensive training programs Why IDEXX: We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.  IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-FSR

- Responding to customer inquiries across multiple platforms, including email, chat, and social media, ensuring timely and effective resolution of all queries. - Handling manual credit tickets and cash transactions, including troubleshooting and resolving issues with failed buyouts, stuck casino rounds, and processing compensations with precision and efficiency. - Contributing to translations as needed, ensuring clear and accurate communication for diverse audiences. - Proactively improving the customer experience by regularly updating FAQ content, conducting quality checks, and optimising the utilisation of current tools for maximum efficiency.