• Maintain operational revenue forecast for A&A • Compile data from various sources • Analyze and record monthly program activity • Meet regularly with Program Management and Business Development • Partner with Manager and Finance on month-end activities • Partner closely with Sales Operations for sales pipeline reporting • Improve processes in forecasting • Build relationships for effective communication and reporting

• Provides operational leadership in collaboration with Regional Senior Coding Managers by monitoring daily coding activities, assigning workloads to vendors, and tracking team performance against productivity and accuracy goals. • Ensures quality and compliance by adhering to coding guidelines, participating in quality and compliance audits, and developing, implementing, and reporting on corrective remediation plans. • Supports strategic and process improvement initiatives by maintaining and developing coding playbooks, workflows, and automation to reduce charge lag and address inefficiencies or system issues. • Partners with business development teams to monitor new business integrations and ensure coding workflows support operational and revenue objectives. • Monitors and reports on coding KPIs, analyzes data to identify trends affecting charge lag or revenue throughput, and develops data-driven workplans to improve performance. • Collaborates with Clinical Documentation Improvement (CDI), IT, providers, billing, and other RCM functions to ensure operational alignment and seamless workflows. • Partners with Coding Quality and Education teams to provide ongoing training and education to coders and providers on coding changes, best practices, and compliance standards. • Works with interoperability and IT teams to enhance EHR and coding systems, supporting automation and process efficiency. • Applies in-depth knowledge of anesthesia coding, including CPT, ICD-10, HCPCS, and ASA coding, as well as Medicare, Medicaid, Workers’ Compensation, anesthesia, and acute pain billing guidelines. • Provides essential RCM process support to meet client needs and maintains 100% retention of assigned RCM clients. • Demonstrates strong collaboration and interpersonal skills with staff, physicians, and external stakeholders, prioritizing work effectively and operating independently with minimal supervision. • Maintains professionalism, a positive disposition, and tolerance for diverse viewpoints in a dynamic, high-stakes environment.

• Own Global Hotline Operations Lead the full lifecycle of hotline services, including telephony setup, IVR configuration, recordings, vendor coordination, and ongoing maintenance. • Ensure services scale reliably across regions, languages, and customer volume. • Act as the internal subject matter expert for hotline capabilities, constraints, and best practices. • Manage relationships with global telephony providers, call centers, and interpretation partners. • Provide ongoing feedback on agent protocols, call handling, and interpretation quality. • Resolve ad hoc vendor issues and ensure responsiveness for high volume and enterprise customers. • Support implementations by coordinating hotline setup, testing, and launch readiness. • Collaborate with Implementation Managers to ensure smooth, on time deployments. • Conduct routine hotline testing and maintain detailed audit logs.

• Input, maintenance, and improvement of Engineering and Technical Operations systems: resource tracking, project schedules, technical libraries, specifications, templates, metrics, and other applications • Support project development, design, commissioning, M&V, O&M, and close-out activities to improve project consistency and timelines, including pricing, scheduling, on-site activities, and deliverables • Project team technical support for root cause analysis and resolution of emerging issues • Assist construction project teams in rapid mobilization and initiation of final design documents • Project auditing and benchmarking through research, data analysis, site visits, etc. • Service phase monitoring and support for warranty, performance, M&V, or O&M related issues • Provide instruction to department personnel on various processes and skills, such as subcontracting, design review, QC, audit/as-built processes, field inspections, testing, and document management • Develop and maintain information systems, tools, and templates to improve process efficiency • Analysis of current Engineering and Technical Operations processes and procedures across departments • Maintain documentation and provide configuration management of processes and procedures • Take part in working groups to formalize standard procedures and deliverables within and across departments, provide analysis/input for process improvement • Collect and maintain Best practices/Lessons learned from current and historical projects, develop methods for collecting, storing, and sharing information for continuous process improvement • Manage Engineering and Technical Operations training efforts, maintain library of training resources, track topics presented, attendance, and identify/develop new materials for regular training sessions • Support identification, evaluation, and selection of new technologies and tools to increase efficiency • Provider inter-departmental cross training and mentorship to new hires and junior employees • Support the development and completion of detailed facility conditions assessments