• PO Management: Analyze, monitor and process POs (purchase orders), correcting tax, technical and contractual inconsistencies, and reporting status and improvement opportunities to relevant stakeholders; • Reports and KPIs: Produce biweekly and monthly reports on history, consumption, balances and supplier performance, tracking metrics and outstanding issues; • Handle procedures for fine approvals: Perform necessary actions for approval of fines, including historical analysis, report preparation and collection of evidence for fine reversals; • Communication and Resolution: Liaise with suppliers and internal teams to resolve PO-related issues and support contract negotiations and related discussions; • Closure and Filing: Regularize processes from PO issuance through supplier payment, ensuring correct filing and support for contract closure; • Meetings and Fines: Organize meetings, monitor action plans, and manage approvals and reversals of fines, preparing required reports and evidence; • Other activities necessary to support the management of operating and/or capital goods contracts.

• Lead operational strategy for national provider engagement programs, including onboarding, education, performance management, and support • Define what provider success looks like nationally, including success metrics, KPIs, and performance standards • Translate value-based care strategy into scalable, repeatable operational processes • Establish and evolve core provider success workflows, playbooks, and engagement models • Approve changes to core provider success processes, tooling, and engagement approaches • Set national priorities, sequencing, and investment focus for provider success initiatives • Translate enterprise strategy into clear expectations and priorities for regional provider success leaders • Provide strategic frameworks, tools, and guidance for consistent account planning and execution • Ensure alignment between national standards and regional execution, balancing standardization with local market realities • Partner with regional leaders to identify systemic barriers impacting provider success and drive cross-functional solutions • Build, lead, and develop a high-performing national provider success operations team • Establish clear goals, accountability structures, and performance management tied to national outcomes • Support national growth through scalable operational and account management models • Contribute to enterprise planning for new market launches, program expansions, and provider network growth • Provide interim leadership support to field teams during periods of expansion or transition, as needed

• Oversee financial management across country offices, both directly and via setting up the right mechanisms for CDs to better manage their country operating budgets ($150M+ per year across all country offices). • Ensure country offices are well-structured, compliant and able to deliver impact at scale, in partnership with CDs • Provide operational support to CDs across financial management, people/HR, compliance, procurement, administration, IT, security. • Lead new country and project office setups, and responsible wind-downs. • Facilitate evolution of country office organigrams and talent management systems to strengthen leadership and long-term sustainability. • Partner with GSS departments and CDs to embed global standards, systems and policies in country operations and adapt them for local context. • Coordinate with Legal & Compliance to keep country registrations and statutory requirements up to date; support sourcing of legal counsel when needed. • Develop and implement a compliance certification process for country offices, that clarifies CD’s accountabilities and provides assurance, through periodic verification, that county offices are meeting core operational and compliance standards. • Run periodic spot checks to identify risks early and support CDs in addressing them. • Serve as primary contact for GSS functions (People, Compliance, Procurement, Corporate Audit, Security, IT, Risk). • Define and refine responsibilities and R&R between GSS and country offices. • Facilitate cross-office information flow and best-practice sharing. • Oversee risk monitoring and mitigation across countries. Manage and maintain cross country risk dashboard • Partner with GSS on ensuring CDs are monitoring and managing country-specific risks and maintaining a global risk register • Backstop, lead, or participate in crisis management • Facilitate a culture of proactive risk management across all country offices • Join and represent Programs in regular GSS/country office coordination meetings. • Lead or contribute to org-wide initiatives to advance and evolve country office management. • Take on special initiatives and projects as assigned • Any other responsibilities as required

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs). • Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts. • Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience. • Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support. • Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles). • Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes.