This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sr. Business Operations Analyst works with field operations and corporate underwriting to address policy issues that need to be corrected and/or changed. The objective for the Sr. Business Operation Analyst is to address Underwriting tasks: complex, exposure changing and premium bearing endorsement requests, bureau issues, audit and claim issues and other post bind policy issues and serve as a Team Lead. - Works closely with Corporate Compliance and Governance ensuring compliance with Federal and State regulations, Workers’ Compensation Bureau regulations and internal governance processes. - Addresses policy level issues - endorsement requests, bureau issues, audit and claims issues and other post bind policy issues. - Understands the policy level issues, works with the appropriate parties, and develops solutions to resolve those issues with little direction. - Ensures customer responsiveness goals are met while maintaining appropriate underwriting discipline. - Serves as a team lead, providing guidance to other non-senior analysts. - Reviews and approves referrals within their Senior Authority in the absence or at the request of the Underwriting Manager. - Supports the Business Operations Manager in managing and updating SOPs for the team’s processes. - Serves as the subject matter expert and designated tester for system upgrades, special projects, and updates including testing. - Maintain current knowledge of key Federal, State, Bureau and internal regulations and processes. - Monitors Bureau & DOI actions and works with Corporate Compliance and governance on business changes needed. - Works collaboratively with: Sales, Claims, IT, Legal, Loss Control, Premium Audit and Field operations (Underwriting and Underwriting Services). - Other duties as assigned. Qualifications - Minimum of 8 years of experience in the Workers Compensation industry, preferably with a field underwriting and underwriting support unit. - Senior level technical expertise, knowledge of key Federal, State and Bureau regulations, knowledge in how to get regulatory information. - Must demonstrate understanding of NCCI and/or Independent Bureau State(s). - Must have strong verbal and written communication skills, collaboration, and influence management skills. - Must have superior analytic and decision-making skills. - Insurance Designation preferred. - Bachelor’s degree. Equivalent combinations of education and experience may be considered. Requirements - Remote: This role is remote, and only open to candidates currently located in the United States and able to work without sponsorship. - It requires a suitable space that provides a private and quiet workplace. - Expected Work Hours: Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. - Travel: May be required to travel to off-site location(s) to attend meetings, as necessary. Benefits - Salary Range: $70,000 - $100,000 and a comprehensive benefits package. Company Description As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work! - We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS! - Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States. - EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees. - We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. - At EMPLOYERS, you’ll discover an energetic environment that inspires top achievement. - As “America’s small business insurance specialist”, we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your career.

• Define and own the product strategy and roadmap for Duck Creek’s underwriting domain, including workflows, decision support, and automation capabilities. • Act as the general manager for your product, owning strategy, execution, and financial outcomes. • Translate insurer underwriting practices, risk appetite, and regulatory considerations into clear, prioritized product capabilities and outcomes. • Provide product leadership for underwriting workbench experiences that support underwriter productivity, decision quality, and throughput. • Lead structured product discovery to frame complex underwriting and risk-selection problems in partnership with customers and internal stakeholders. • Serve as the primary product steward for the underwriter persona, ensuring workflows reflect real-world decision contexts and operational constraints. • Provide product leadership for application-level decision-support and AI-enabled capabilities that augment underwriter judgment within defined controls. • Partner with data science and analytics teams to integrate models, scores, and insights into underwriting workflows in an explainable and trusted manner. • Translate underwriting guidelines, rules, and authority structures into configurable, scalable product capabilities, balancing automation and human oversight. • Guide adoption of straight-through processing while ensuring transparency, exception handling, and appropriate escalation paths. • Ensure underwriting workflows and recommendations are auditable, compliant, and aligned with internal and external governance requirements. • Partner with Engineering and Architecture to ensure underwriting capabilities are technically sound, scalable, and aligned with platform standards. • Collaborate with Product Marketing, Sales, and Professional Services to support value articulation, enablement, and consistent product positioning.

• Perform underwriting support activities associated with information gathering and clearance of new business, renewals, and mid-term changes. • Responsible for file documentation • Sends requests for additional information as required for incomplete submissions • Issuance policies as instructed by the Underwriter • Management of the follow up and diarying of subjectivities • Process and issue mid-term premium and non-premium bearing endorsement transaction • Provides administrative support to the Underwriting Team as needed for special projects or assignments. • You will learn the ins and outs of leveraging technology and data science as applied to risk management and risk selection. • You will learn the intricacies and details of policy forms, wording and pricing of insurance policies.

• Conduct regular underwriting audits of multiline Delegated Underwriting Authority business • Assess underwriting quality by reviewing files for selection, quoting, pricing, and compliance with corporate underwriting guidelines • Prepare detailed reports on audit findings • Collaborate with Delegated Underwriting Authority and Business Unit liaisons • Support audit-related projects • Partner with the Audit Leader and team members to enhance underwriting quality assurance • Contribute to the development and refinement of corporate underwriting guidelines