• Define and own the product strategy and roadmap for Duck Creek’s underwriting domain, including workflows, decision support, and automation capabilities. • Act as the general manager for your product, owning strategy, execution, and financial outcomes. • Translate insurer underwriting practices, risk appetite, and regulatory considerations into clear, prioritized product capabilities and outcomes. • Provide product leadership for underwriting workbench experiences that support underwriter productivity, decision quality, and throughput. • Lead structured product discovery to frame complex underwriting and risk-selection problems in partnership with customers and internal stakeholders. • Serve as the primary product steward for the underwriter persona, ensuring workflows reflect real-world decision contexts and operational constraints. • Provide product leadership for application-level decision-support and AI-enabled capabilities that augment underwriter judgment within defined controls. • Partner with data science and analytics teams to integrate models, scores, and insights into underwriting workflows in an explainable and trusted manner. • Translate underwriting guidelines, rules, and authority structures into configurable, scalable product capabilities, balancing automation and human oversight. • Guide adoption of straight-through processing while ensuring transparency, exception handling, and appropriate escalation paths. • Ensure underwriting workflows and recommendations are auditable, compliant, and aligned with internal and external governance requirements. • Partner with Engineering and Architecture to ensure underwriting capabilities are technically sound, scalable, and aligned with platform standards. • Collaborate with Product Marketing, Sales, and Professional Services to support value articulation, enablement, and consistent product positioning.

• Perform underwriting support activities associated with information gathering and clearance of new business, renewals, and mid-term changes. • Responsible for file documentation • Sends requests for additional information as required for incomplete submissions • Issuance policies as instructed by the Underwriter • Management of the follow up and diarying of subjectivities • Process and issue mid-term premium and non-premium bearing endorsement transaction • Provides administrative support to the Underwriting Team as needed for special projects or assignments. • You will learn the ins and outs of leveraging technology and data science as applied to risk management and risk selection. • You will learn the intricacies and details of policy forms, wording and pricing of insurance policies.

• Conduct regular underwriting audits of multiline Delegated Underwriting Authority business • Assess underwriting quality by reviewing files for selection, quoting, pricing, and compliance with corporate underwriting guidelines • Prepare detailed reports on audit findings • Collaborate with Delegated Underwriting Authority and Business Unit liaisons • Support audit-related projects • Partner with the Audit Leader and team members to enhance underwriting quality assurance • Contribute to the development and refinement of corporate underwriting guidelines

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. The Senior Underwriting Director provides guidance to more junior staff and assists Underwriting Management with research and training of Underwriting Staff. The incumbent will also take the lead on high scope and complex Underwriting department projects. Position Responsibilities: Manage all aspects of potentially unlimited total line in close association with reinsurers. Select and classify risk according to company philosophy and standards. Participate in and provide a leadership resource for projects in the Underwriting Department. Be an information resource for underwriters at all levels. Combine appropriate attention to established standards of turnaround with higher level of service and professionalism. Analyze and interpret medical, non-medical, and financial information. Make decisions within approval limits. Ensure that complete and appropriate underwriting requirements are completed while at the same time practicing effective expense management. Required Qualifications: Post-secondary education or equivalent work experience. Minimum 15 years underwriting experience. Expert knowledge and understanding of medical, non-medical and financial underwriting principles and practices. In depth knowledge of unique estate, business and insurance planning tools and techniques. In depth/current knowledge of political, economic, financial and legislative events which may impact client needs. Expert knowledge of company’s insurance product portfolio and ability to marry that knowledge with an understanding of producer/client need. Expert knowledge of reinsurance, market place treaties, agreements and available capacity. Exceptional priority management with ability to work effectively under deadlines, balance published service times with an appropriate customer. Strong organizational, analytical and problem-solving skills. Effective presentation skills. Strong written and verbal communication skills. Strong customer service orientation. Knowledge of and ability to apply project management skills. Expert knowledge of insurance contract law and state legislative requirements as they relate to the underwriting and issue of insurance contracts. High level understanding of product pricing principals. Balance appropriate attention to expense management against the need to secure sufficient and appropriate underwriting information to make the best decision for the client and the company. Actively assist field personnel in positioning the Company as the lead underwriter in the market. Actively pursue opportunities for development of self and team. Develop and maintain effective working relationships with all field personnel and reinsurers. Keep current and up to date with the changing compliance and insurance regulatory environment. Keep current and up to date with changes in estate/insurance planning strategies. Identify departmental problems, recommend solutions and assist in implementation of change including manual updates Preferred Qualifications: Applicable underwriting and insurance designations preferred. Working Conditions : • Some travel • Concentration • Visual • Exposure to Weather When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . Referenced Salary Location USA, Connecticut - Full Time Remote Working Arrangement Remote Salary range is expected to be between $122,325.00 USD - $212,030.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)