Duck Creek Technologies

• The Senior Customer Success Manager is the CEO of your book of business. • A high performer who is SaaS revenue focused, responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. • Act as the primary contact and trusted advisor for your customers and provide an interface between the Customer/System Integration (SI) partner(s), and internal Duck Creek teams. • Manage 4+ medium/large OnDemand or OnPrem accounts. • Develop and foster a trusted relationship with the Customer and SI partners. • Meet with Customer leadership teams to understand their business goals and strategic priorities, including the preparation of customer success plans with an eye toward future sales opportunities and product expansion at time of renewal. • Stay up to date with the latest features and updates of Duck Creek’s suite of products and services, conduct review sessions, and identify opportunities for upselling and cross-selling, including active management of NRR and GRR. • Track renewals through their lifecycle, highlighting potential risks, and building strategic account plans to ensure success. • Facilitate weekly, monthly, and quarterly customer governance meetings, including preparation of reports, governance decks and working with all parties to schedule customer sessions. • Mentors junior Customer Success Managers. • Gather customer feedback by playing an active role in the NPS customer survey activities by encouraging customer feedback, assessing results, and developing measurable closed loop action plans.

• Duck Creek Technologies is seeking an experienced professional Vice President of Sales with a history of over performance in quota attainment to join our Sales team • As the VP of Sales at Duck Creek, you will continue to build, lead and expand our team of Sales Directors • You will engage with P&C Carriers alongside the Sales Directors, identifying and establishing alignment between Duck Creek's solutions and customer's business drivers • Provide strong and credible leadership to the sales staff, setting a unified direction for the team and ensure priorities are clear at all times • Build relationships with key influencers, develop business insight into and have informed opinions on future strategies of assigned accounts • Deliver compelling customer presentations and proposals that expertly articulate the Duck Creek Value Proposition and how it supports the prospect's strategic objectives • Lead the development, maintain and grow an ongoing sales pipeline • Implement a sales strategy and methodology to guide the sales team • Maintain a solid knowledge of the Company's underlying technology, the range of existing products and consulting services • Maintain current and accurate information on account status and sales activity in SalesForce.com • Accurately forecast new bookings • Achieve annual and quarterly targets • Build out and deploy strategies for securing new accounts • Develop a thorough understanding of the Duck Creek consultative and solution selling process • Apply solution and Challenger-based sales skills to manage sales cycles

• Lead critical aspects of Duck Creek Technologies’ global tax function • Ensure accurate, timely, and compliant tax reporting across multiple jurisdictions • Partner closely with Finance, Accounting, Legal, Treasury, and external advisors • Manage federal, state, local, and international income tax compliance activities • Lead the quarterly and annual income tax provision process under ASC 740 • Support international tax provision and compliance requirements • Oversee tax-related journal entries and account reconciliations • Support tax planning initiatives and lead tax audits

• Responsible for designing, implementing, and optimizing cloud infrastructure and services to support the company’s global software solutions • Leverage advanced technical expertise and cross-functional collaboration to solve complex cloud engineering challenges • Play a key role in shaping cloud practices and driving technical excellence across teams and projects • Perform all other duties and activities as required

• Lead delivery planning and execution across multiple concurrent software and AI-enabled product initiatives, including management of timelines, dependencies, risks, and operational readiness activities. • Coordinate cross-functional collaboration across Product Management, Engineering, Data, Security, Legal, Support, and business stakeholders to support successful delivery outcomes. • Establish and maintain delivery governance practices, operational cadences, reporting standards, and program communication processes across assigned initiatives. • Monitor program health indicators, delivery progress, operational risks, and release readiness activities; escalate issues and recommend mitigation strategies as appropriate. • Support implementation and continuous improvement of agile and product delivery practices appropriate to team maturity, operational complexity, and organizational objectives. • Partner with technical teams to translate architecture discussions, system dependencies, and implementation considerations into executable delivery plans and operational milestones. • Coordinate release readiness activities for AI-enabled products and capabilities, including deployment planning, operational support preparation, documentation alignment, and stakeholder communication. • Support operational adoption of AI-enabled development practices, tooling, and workflow improvements intended to improve delivery effectiveness and engineering efficiency. • Contribute to the refinement and execution of operational processes supporting AI lifecycle management, governance checkpoints, and production readiness activities. • Collaborate with engineering and data teams to support operational visibility into AI-related delivery metrics, technical dependencies, usage trends, and implementation risks. • Identify process inefficiencies, workflow gaps, and cross-functional coordination challenges; recommend and implement operational improvements to enhance delivery effectiveness. • Provide technical leadership, delivery guidance, mentoring, and knowledge sharing across teams and stakeholders within assigned areas of responsibility.

Role Description The Senior AI/ML Software Engineer at Duck Creek Technologies is a high-impact technical leadership role responsible for providing deep expertise and strategic direction in the development of advanced software solutions for the insurance technology sector. This position focuses on technical innovation, architectural excellence, and the delivery of complex intelligent systems. - Serve as the technical lead for large-scale, complex software projects, ensuring architectural integrity, scalability, and performance. - Provide expert guidance on software design, architecture, and implementation strategies to ensure alignment with business and technical objectives. - Drive technical innovation and evaluate emerging technologies to integrate into the development ecosystem. - Lead the design and development of key system components, frameworks, and services that form the foundation of Duck Creek’s product offerings. - Collaborate with Product Management, Quality Assurance, and other Engineering teams to deliver high-quality, on-time software solutions. - Influence technical roadmaps and make architectural decisions that support long-term scalability and maintainability. - Ensure adherence to software development best practices, including coding standards, testing, security, and performance optimization. - Partner with engineering teams across the organization to solve complex technical challenges and drive engineering excellence. - Conduct design reviews, code reviews, and provide constructive feedback to engineering teams. - Develop and maintain detailed technical documentation that supports the engineering teams in delivering solutions efficiently. - Work closely with DevOps to ensure continuous integration and deployment pipelines are optimized for fast and reliable software delivery. - Act as a thought leader within the engineering organization, contributing to technical discussions, knowledge sharing, and fostering a culture of technical excellence. Qualifications - Bachelor’s or Master’s Degree and/or equivalent experience relevant to functional area. - 6+ years software development experience with 3+ years of technical leadership experience. - Extensive experience of developing highly available and elastically scalable cloud services in .NET. - Proficient in Python programming and exposure to machine learning development using libraries such as PyTorch, scikit-learn, and pandas. Requirements - Extensive experience with software architecture, design patterns, and microservices. - Expertise in cloud computing platforms such as Azure, AWS, or Google Cloud. - Strong technical leadership experience on large-scale projects in a global organization. - Experience with cloud-native architectures, containerization, and orchestration technologies (e.g., Kubernetes, Docker). - In-depth understanding of modern software development methodologies, including Agile, Scrum, and DevOps practices. - Proficiency in software development tools, such as Jira, Git, and CI/CD pipelines. - Knowledge of software architecture principles, including microservices, APIs, and containerization. - Proficiency in managing complex software development projects with competing priorities and deadlines. - Excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders. - Strong analytical and problem-solving skills, with the ability to make data-driven decisions. - Ability to foster a collaborative, high-performing engineering culture. - Commitment to continuous improvement, innovation, and process optimization. - Ability to manage conflict and resolve complex team dynamics. - Strategic thinking with a focus on long-term planning and aligning engineering efforts with business goals. - High emotional intelligence and ability to manage diverse teams effectively. - Ability to operate in a fast-paced, dynamic environment with changing priorities. Benefits - Flexible work environment - Medical, dental, vision, life and disability insurance - 401(k) Retirement Plan - Flexible Spending & Health Savings Account - Paid holidays, vacation, and volunteer time - Employee assistance program and other benefits

Role Description - Manage and prioritize executive office operations for the Managing Director – India and General Manager for APAC countries outside of India with discretion, professionalism, and sound judgment. - Coordinate leadership governance routines, including meeting cadence, agenda planning, action tracking, dependency management, and follow-up reporting. - Maintain initiative trackers, status dashboards, risk logs, and decision records for defined leadership priorities and regional programs. - Support cross-functional program coordination by consolidating updates, identifying risks or blockers, and escalating items requiring leadership attention. - Prepare executive reporting materials that summarize progress, decisions, dependencies, risks, and required actions across leadership initiatives. - Coordinate leadership meetings, business reviews, customer engagements, executive visits, and internal business events. - Support PMO governance for leadership initiatives, organizational programs, and defined strategic projects. - Prepare executive presentations, dashboards, reports, briefing materials, and business summaries for leadership review. - Coordinate with stakeholders across Engineering, Product, Delivery, Human Resources, Finance, Operations, and other functions as required. - Organize leadership town halls, employee engagement initiatives, culture programs, and internal communication activities. - Support internal and external stakeholder coordination, including customer interactions, executive communications, and leadership follow-through. - Coordinate planning and execution of leadership offsites, workshops, organizational meetings, and regional engagement events. - Maintain operating cadence for leadership reviews, governance meetings, recurring updates, and executive decision-support routines. - Manage complex executive calendars across multiple time zones, stakeholder groups, and business priorities. - Coordinate domestic and international travel arrangements, itineraries, expense documentation, and related logistics. - Perform all other duties and activities as required. - Act in accordance with and as a good steward of Duck Creek Technologies’ mission, vision, and core values: - Mission: To empower insurers to reimagine the future of insurance - Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses - Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead Qualifications - Bachelor’s degree in Business Administration, Management, Communications, or a related field, or equivalent relevant experience. - 5+ years of experience supporting senior executives, regional leaders, country leaders, Managing Directors, or comparable leadership roles. - Experience working in global, matrixed organizations with geographically dispersed stakeholders. - Experience supporting executive office operations, leadership coordination, business reviews, or cross-functional operating rhythms. - Experience preparing executive-level presentations, reports, meeting materials, and business summaries. - Experience coordinating organizational initiatives, employee engagement activities, leadership events, or internal communication programs. Requirements - Experience in SaaS, technology, enterprise software, insurance technology, or professional services environments. - Experience supporting GCC, regional, or country leadership teams. - Experience with PMO coordination, governance routines, or leadership initiative tracking. - Master’s degree in Business Administration, Management, Communications, or a related field. Knowledge, Skills, Abilities & Behaviors - Knowledge of executive office operations, leadership cadence management, and business coordination practices. - Knowledge of PMO tracking methods, governance routines, action management, and dependency coordination. - Knowledge of executive communication formats, including presentations, dashboards, reports, briefing notes, and business summaries. - Skill in managing complex calendars, executive priorities, meeting cadence, and time-sensitive deliverables. - Skill in preparing accurate, concise, and professional executive materials. - Skill in coordinating cross-functional stakeholders across multiple business functions and geographies. - Skill in using Microsoft Office Suite, including PowerPoint, Excel, Outlook, Teams, and SharePoint. - Skill in using collaboration and productivity tools such as Confluence, Jira, or similar platforms. - Ability to handle confidential information with discretion, professionalism, and sound judgment. - Ability to identify risks, follow up on actions, and support timely completion of leadership deliverables. - Ability to balance competing priorities and operate effectively across overlapping regional time zones. - Ability to support employee engagement programs, leadership forums, organizational events, and communication activities. - Ability to use AI-assisted productivity tools responsibly to support meeting summaries, presentation development, workflow efficiency, reporting, and communication drafting. - Demonstrates ownership, reliability, attention to detail, and proactive follow-through. - Demonstrates sound judgment when escalating issues, coordinating stakeholders, and supporting executive priorities. Work Environment & Other Requirements - Travel: 0-10% - Special Hours: Work Authorization: Must be legally authorized to work in the country of the job location. - Physical Requirements: Sedentary Work - Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. - Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

• Manage tax compliance and reporting activities under the guidance of the Senior Tax Manager • Prepare U.S. and Canada sales and use tax returns, foreign VAT/GST returns for Europe and APAC regions • Prepare monthly sales tax reconciliations and assist with month-end close activities • Support accounting activities related to prepaid expenses, fixed assets, reconciliations, and statutory reporting • Assist with tax audits and intercompany transactions

• The Senior Manager, Product Marketing plays a strategic and highly visible role in developing and executing go-to-market strategies, positioning, messaging, and enablement for Duck Creek Technologies' product portfolio. • Partner closely with Product Management, Sales, and broader Marketing teams to articulate the value of Duck Creek's solutions to internal and external stakeholders. • Lead go-to-market planning and execution for product launches, feature releases, and strategic initiatives in collaboration with cross-functional teams. • Develop customer-facing content and collateral, including datasheets, solution briefs, presentations, videos, and case studies. • Measure and optimize the effectiveness of product marketing programs, using data-driven insights to inform strategic decisions.

• Oversee and optimize the operations of the Customer Success team to drive customer satisfaction, retention, and growth • Implement best practices and ensure operational excellence within the Customer Success organization • Manage multiple workflows in a fast-paced work environment • Analyze data and trends to identify strategies to maximize potential for assigned portfolio of customers • Serve as the primary contact and advocate for customers