Role Description We are seeking a seasoned and highly skilled Salesforce and sales productivity technology expert for our client. This person will be responsible to serve as the global lead for improving how commercial teams work, sell, and collaborate. This is an individual contributor role with significant influence across Sales, Marketing, and IS&T teams. Your mission is to ensure that Salesforce becomes a high-value productivity engine for the sellers and leaders. You will diagnose challenges, identify improvement opportunities, create intuitive solutions, and champion global adoption that will be pivotal to building a modern, data-driven, efficient global sales organization. Responsibilities - Global Salesforce CRM Leadership & Optimization - Serve as the global subject matter expert on Salesforce usability, workflow design, automation, and analytics. - Lead continuous improvement initiatives to reduce clicks, remove friction, and improve seller productivity. - Sales Technology Ecosystem Ownership - Act as CRM product owner for Sales, managing the prioritization and intake of new features and solutions. - Ensure the end-to-end sales tech ecosystem works together in a seamless, intuitive way. - Training, Evangelism & Change Leadership - Act as the global leader for Salesforce and the broader sales tech stack, promoting adoption through storytelling, best practices, and real-world examples. - Build and deliver compelling training (live, virtual, self-serve) that helps sellers unlock more value from Salesforce, Korn Ferry Sell, Highspot / Showpad, and the mobile experience. - Analytics, Insights & Dashboarding - Partner with data & analytics team members to design and govern high-impact dashboards and reporting suites that help sellers prioritize actions and equip leaders with visibility into performance. Qualifications - At least 5 years of experience in sales enablement, sales operations, Salesforce administration, change management, training and/or CRM product ownership. - Advanced expertise in Salesforce Sales Cloud capabilities, including reporting, workflow optimization, automation, and user experience design. - Experience optimizing Salesforce Mobile for field or technical sellers. - Familiarity with sales methodologies (ideally Miller Heiman/Korn Ferry Sell) and how to embed them into Salesforce workflows. - Demonstrated ability to drive adoption and transform seller experience in a large, complex B2B environment. - Experience with sales enablement platforms such as Highspot or Showpad is desirable. Requirements - International Travel: 15% - Work Model – Remote - North America - Employment Type - Full-time - Salary - $140,000- $190,000 USD Benefits - Decision Foundry is an equal opportunity employer and values diversity at our company. - We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. - We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Role Description We are hiring a Customer Support Specialist for a non-voice role focused on email ticket handling, marketplace support, and B2C inquiries. You will: - Validate tickets - Troubleshoot issues - Collaborate with suppliers - Ensure excellent customer communication Zendesk experience is mandatory. Experience with AI support tools/AI agents is desired. Qualifications - Minimum 3-4 years’ experience in gift card industry/e-commerce or online marketplace customer support (Mandatory) - Zendesk proficiency (Mandatory) - Strong written communication skills (non-voice role) - Ability to work with AI support tools/AI agents (Desired) - Strong problem-solving, organization, and attention to detail Requirements - Minimum 3-4 years’ experience in gift card industry/e-commerce or online marketplace customer support (Mandatory) - Zendesk proficiency (Mandatory) - Strong written communication skills (non-voice role) - Ability to work with AI support tools/AI agents (Desired) - Strong problem-solving, organization, and attention to detail Company Description Bamboo Card is the Middle East’s leading Digital Prepaid Products Distributor and Rewards Fulfilment Agency. Since 2018, we have delivered eGift Cards, Prepaid Cards, and Digital Top-Ups globally through our API and Client Portal.

Role Description We are seeking a Customer Service Intake Experience to serve as the first point of contact for clients. This role requires strong phone-handling skills, clear documentation, and a professional, empathetic communication style. The ideal candidate has prior U.S.-based customer service or receptionist experience and is comfortable handling multiple inquiries at once, including conducting initial client intake for immigration matters. - Handle inbound and outbound client communications via phone, email, chat, SMS, and social media - Conduct client intake for immigration matters, gathering and documenting relevant information accurately - Triage calls, log and categorize interactions, and escalate issues when needed - Provide accurate information about services and next steps - Follow up proactively with clients and internal staff - Maintain accurate client records, intake notes, and documentation - Perform administrative, intake, or outreach tasks during low call volume Qualifications - 1+ year experience as a receptionist or customer service representative in a U.S.-based company - Fluent in English and Spanish (spoken and written) - Experience handling inbound and outbound calls - Strong documentation, intake, and call‑logging skills - Ability to manage multiple client interactions at once (up to 3 calls) - Proficient in Microsoft Office and Google Workspace - Reliable, proactive, and able to work independently Requirements - Legal or immigration law experience - Familiarity with INSZoom or Docketwise

Role Description Mercier Consultancy Group is excited to announce a paid relocation opportunity for French-speaking Customer Service Representatives to join a leading Online Streaming Service in Greece. This remote role is perfect for candidates who are enthusiastic about delivering top-notch customer support in French while enjoying the vibrant lifestyle and culture of Greece. - Respond promptly and professionally to customer inquiries in French through phone, email, and live chat. - Assist customers with subscription management, billing questions, and technical troubleshooting related to the streaming platform. - Provide accurate information about the service's content library, features, and promotions. - Maintain thorough records of customer interactions and resolutions using CRM tools. - Collaborate with technical and content teams to resolve issues and improve customer satisfaction. - Stay updated on new streaming content and platform features to assist customers effectively. Qualifications - Fluent in French (both spoken and written) is mandatory; English proficiency is advantageous. - Previous experience in customer service, especially within the online streaming or entertainment industry, is preferred. - Excellent communication and interpersonal skills focused on delivering exceptional customer experiences. - Strong problem-solving abilities and capability to handle technical inquiries confidently. - Self-motivated with the capability to work independently in a remote, fast-paced environment. - Proficient with CRM software and general computer use. Requirements - Willingness to relocate to Greece with paid relocation assistance provided. - Flexibility to work various shifts, including evenings and weekends if necessary. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More...